ISSUE CLEARING MODEL
A) CLEAR THE ISSUE B) LISTEN TO UNDERSTAND
1. Affirm a meaningful relationship 1. “What I hear you saying is…” (Reflect or paraphrase
without interpretation)
2. “I have an issue I’d like to clear with you. Is now a
good time?” 2. After reflecting, ask: “Is that ACCURATE?” (If not,
reflect again)
3. “If not now, when?”
3. “Is there MORE?” (Ask in a kind, genuine, curious
4. “My FEELING is…” (Angry, Sad, Scared, Sexual, Joyful) voice)
Is the feeling here now? If yes, continue with feeling 4. “Are you CLEAR. Have you said everything you have
steps, if no go to the FACTS to say and felt everything you have to feel?” (If yes,
move on. If not, go back to “Is there more?”)
A. ”The body sensation related to this feeling is…”
5. Is there a NEXT ACTION step? (if yes, who will do
B. ”The sound that this body sensation wants to what by when?)
make is…”
6. Appreciate the person for choosing to clear the issue.
C. “The movement that matches this body sensation
is…”
5. “The specific FACTS are…” (Recordable facts; not
judgments)
6. “A STORY I make up about you/me/the group is…”
7. “I specifically WANT…”
8. “How I CREATED this disconnection with you is…”
9. PROJECTION: “The part of me I see in you that I have
an aversion/attraction to is…”
If Person B has issue, A & B switch roles (B clear with A). If you are both complete, continue…
A+B) CREATE RESOLUTION TOGE THER
1. Follow the guidelines - stick to the script
2. Commit to curiosity
3. Claim 100% responsibility
4. Create a win-for-all resolution
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