Internship Reflections Fall 2020

Allison Joubert

HAS 6933: Internship I in Education Administration

Dr. Claudia Garcia-Louis, Professor

Reflections
Week One
The beginning of my internship was stressful due to the length of time it took to be approved.
It took much more “red tape” than I had expected. It was like being hired as an employee. I
imagine due to legalities, the need to go through this process. Having your progress lie in the
hands of other individuals is a bit stressful but I the end it will all work out. I feel that the
process necessary to gain approval is revealing to the processes administration must take to
protect the institution and the college district as a whole.
Week Two
The fact that my internship experience has been in the midst of a pandemic has been
interesting. I have still been able to embrace the objectives of the student conduct office, but I
believe it would have been more fruitful in a face to face environment. I think training would
have been more organized as well as the ability to focus on one thing at a time. The remote
environment seems to be more demanding for workers and students alike.
Week Three
I have learned about in loco parentis (in the place of parent) origin of student affairs. I can see
how this Greek term defined the origin of this area of student support. What do parents do?
They support their children, provide as many support resources as possible for their children to
access as they continue to grow into adulthood and beyond. Also, they check-in with the child
at certain points to assess if all is well. I can see the how student affairs can be viewed as the
on campus parental influence in the lives of students.
Week Four
Some of the meetings I have attended within my internship experience have been very
interesting. Prior to this experience, I was unaware of the lengths that are taken to address the
conduct of students on campus, the reporting system processes and timelines as well as the
number of people involved with the resolution of cases. I also attended a panel discussion on
domestic violence. As a sociology minded student, I always see myself as a social activist. This
interested me in the fact that ofttimes we pigeon hole our sights on our students on just the
academic aspect of their experience, but we must consider what they are experiencing outside
of the classroom as well.
Week 5
The site supervisor was able to share his philosophy that guides his work in student conduct,
“tempering Justice with Mercy”, ensure due process, and to salvage the person, not the
behavior. To separate the behavior from the person leaves room to correct the behavior and
keep the person whole. There are events when the ability to separate the person from the
behavior is not possible, and the possibility of losing the student is real. If student’s are unable
to conduct themselves within the guidelines established, they may be asked to leave the
school.
Week 6
As cases have increased, it seems there is not enough staff to manage the increase. Due to
COVID and the fact that this office also manages reporting these cases, their seems to be a real
need to increase the number of staff persons to manage these increases.
Week 7
Some unexpected issues is that fact that some student conduct cases actual reveal bad conduct
on the part of faculty. As I reviewed some of the cases, the behavior of some employees
revealed a lack of tact and self-control. I feel that these cases reveal training opportunities to
better equip faculty and staff to manage high stress situation in ways that better reflect the
level of professionalism required in higher education.
Week 8
The College uses several satisfaction surveys to gauge its effectiveness to that students and
staff. Noel-Levitz and CESSSE to name a few. These surveys allow us to see changes over time
in satisfaction if several key area of service. This allows us to continue in areas of satisfaction
and review area is dissatisfaction for improvements.
Week 9
Conflict resolution strategies are very defined and concrete. They allow for meeting with the
accused as well as the reporter within a specified timeframe. These interventions are shaped
and held in check by federal government guidelines as well as campus policy.
Week 10
The positives in this area of work is the revelation that learning happens in and out of the
classroom. This area of student affairs allows for learning of life skills such as effective
communication and problem solving that will follow the student for the rest of their lives. It
allows one of the 7 habits of highly effective people: Seek first to understand. Not to agree, but
to understand. We all can do that.
Week 11
Time management has not been managed. I have struggled in this area for the majority of my
life. Beginning my college education after having children may be part of it. The fact that my
time is no longer mine alone, makes it a bit more difficult to manage, but progress is still being
made.
Week 12
Because student conduct offers certain rights guided by the Texas Family Code to a student in
as much as time limits on how long it takes for student grievances to be addressed, it is
paramount to ensure that these time limits are honored. It must be determined if a policy
violation has occurred and an attempt to handle all incidents at the lowest level. Only
investigating what needs to be investigated.
Week 13
The evidence that staff critically examine power, privilege and oppression is found for one in my
interview with the Vice President of Student Success at St. Philip’s College. He is well versed
with the NASPA competencies, Social Justice and Inclusions. We discussed the fact that all
student must be afforded equal levels of respect and service. He assisted me in understanding
the pronouns now being used to support gender identities and explained how he has personally
used them to manage his experiences with students.
Week 14
The use of SWOT analysis to determine the effectiveness of the services rendered in the
department is evident in the department unit plan. The new method is ASWOT which I had not
seen before with stands for: Achievements, Strengths, Weaknesses, Opportunities and Threats.
All goals are tied to the college strategic plan and plans for continued professional development
are noted.

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Allison Joubert

HAS 6933: Internship I in Education Administration

Dr. Claudia Garcia-Louis, Professor

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