Nabh Entry Level Standards

Table of Contents

Sr. No. Particulars Page No.

Patient Centered Standards

01. Access, Assessment and Continuity of Care (AAC) 11
02. Care of Patients (COP) 16
03. Management of Medication (MOM) 22
04. Patient Rights and Education (PRE) 27
05. Hospital Infection Control (HIC) 30
Organization Centered Standards
06. Continuous Quality Improvement (CQI) 34
07. Responsibilities of Management (ROM) 37
08. Facility Management and Safety (FMS) 40
09. Human Resource Management (HRM) 44
10. Information Management System (IMS) 48
@ National Accreditation Board for Hospitals and Healthcare Providers 7

Summary of Chapters, Standards and
Objective Elements
Chapters No. of No. of Objective

Standards Elements
Access, Assessment and Continuity of Care (AAC) 7 29
Care of Patients (COP) 8 38
Management of Medication (MOM) 7 22
Patient Rights and Education (PRE) 2 9
Hospital Infection Control (HIC) 3 13
Continuous Quality Improvement (CQI) 2 5
Responsibilities of Management (ROM) 3 9
Facility Management and Safety (FMS) 4 14
Human Resource Management (HRM) 5 12
Information Management System (IMS) 4 16
Total 45 167

Chapter 1: Access, Assessment and Continuity of Care (AAC)
Chapter 1
Access, Assessment and Continuity
of Care (AAC)
Intent of the chapter:
The organization defines its scope of service provision and provides information to
patients about the services available. This will facilitate appropriately matching patients
with the organization’s resources. Once the patient is in the organization, the patient is
registered and assessed, whether in OPD, IPD or Emergency. The laboratory and
imaging services are provided by competent staff in a safe environment for both
patients and staff.
A standardized approach is used for referring or transferring patients in case the

services they need do not match with the services available at the organization. Further,
the chapter lays down key safety and process elements that the organization should
meet, in the continuum of the patient care within the hospital and till discharge.

Summary of Standards
AAC.1. The organization defines and displays the services that it can provide.
AAC.2. The organization has a documented registration, admission and transfer

process.
AAC.3. Patients cared for by the organization undergo an established initial

assessment.
AAC.4. Patient care is continuous and all patients cared for by the organization
undergo a regular reassessment.
AAC.5. Laboratory services are provided as per the scope of the hospital's services
and laboratory safety requirements.
AAC.6. Imaging services are provided as per the scope of the hospital's services
and established radiation safety programme
AAC.7. The Organization has a defined discharge process.

Standards and Objective Elements
Standard
The organization defines and displays the services that it can provide.
AAC. 1
Objective Elements
a. The services being provided are clearly defined.
b. The defined services are prominently displayed.
c. The staff is oriented to these services.
Standard
The organization has a documented registration, admission and

AAC. 2 transfer process
Objective Elements
a. Process addresses registering and admitting out-patients, in-patients and

emergency patients.
b. Process addresses mechanism for transfer or referral of patients who do not match
the organizational resources.
Standard
Patients cared for by the organization undergo an established initial

AAC. 3 assessment
Objective Elements
a. The organization defines the content of the assessments for the out-patients, in-
patients and emergency patients.
b. The organization determines who can perform the assessments.
c. The initial assessment for in-patients is documented within 24 hours or earlier.

d. Initial assessment of inpatients includes nursing assessment which is done at the

time of admission and documented.
Standard
Patient care is continuous and all patients cared for by the

AAC. 4 organization undergo a regular reassessment
Objective Elements
a. During all phases of care, there is a qualified individual identified as responsible for
the patient’s care who coordinates the care in all the settings within the
organization.
b. All patients are reassessed at appropriate intervals.
c. Staff involved in direct clinical care document reassessments.
d. Patients are reassessed to determine their response to treatment and to plan

further treatment or discharge.
Standard
Laboratory services are provided as per the scope of the hospital's

AAC. 5 services and laboratory safety requirements
Objective Elements
a. Scope of the laboratory services are commensurate to the services provided by the
organization.
b. Procedures guide collection, identification, handling, safe transportation,

processing and disposal of specimens.
c. Laboratory results are available within a defined time frame and critical results are
intimated immediately to the concerned personnel.
d. Adequately trained personnel perform, supervise and interpret the investigations.
e. Laboratory personnel are trained in safe practices and are provided with
appropriate safety equipment/ devices.
f. Laboratory tests not available in the organization are outsourced.

Standard
Imaging services are provided as per the scope of the hospital's

AAC. 6 services and established radiation safety programme
Objective Elements
a. Scope of the imaging services are commensurate to the services provided by the
organization.
b. Imaging signages are prominently displayed in all appropriate locations.
c. Imaging results are available within a defined time frame and critical results are
intimated immediately to the concerned personnel.
d. Imaging personnel are trained in safe practices and are provided with appropriate
safety equipment/ devices.
Standard
AAC. 7 The organization has a defined discharge process
Objective Elements
a. Process addresses discharge of all patients including Medico-legal cases and

patients leaving against medical advice.
b. A discharge summary is given to all the patients leaving the organization (including
patients leaving against medical advice).
c. Discharge summary contains the reasons for admission, significant findings,

investigation results, diagnosis, procedure performed (if any), treatment given and
the patient’s condition at the time of discharge.
d. Discharge summary contains follow up advice, medication and other instructions in

an understandable manner.
e. Discharge summary incorporates instructions about when and how to obtain urgent
care.
f. In case of death the summary of the case also includes the cause of death.

Chapter 2 : Care of Patients (COP)
Chapter 2
Care of Patients (COP)
Intent of the standards
The standards in this chapter aim to guide and encourage patient safety as the overall
principle for providing care to patients.
Specific services such as Intensive Care, Surgery, Blood Transfusion, Emergency,

Anesthesia, Obstetrics and Paediatric are addressed, where patient care is guided by
policies and procedures. The organization is also encouraged to identify and adapt
clinical guidelines, so as to bring about uniformity in patient care.

COP. 1 Care of patients is guided by accepted norms and practice.
COP. 2 Emergency services including ambulance are guided by documented

procedures.
COP. 3 Documented procedures define rational use of blood and blood products.
COP. 4 Documented procedures guide the care of patients as per the scope of
services provided by hospital in intensive care and high dependency units.
COP. 5 Documented procedures guide the care of obstetrical patients as per the
scope of services provided by hospital
COP. 6 Documented procedures guide the care of paediatric patients as per the
scope of services.
COP. 7 Documented procedures guide the administration of anaesthesia.
COP. 8 Documented procedure guides the care of patients undergoing surgical

procedures.

Standard
Care of patients is guided by accepted norms and practice

COP. 1
Objective Elements
a. The care and treatment orders are signed and dated by the concerned doctor.
b. Clinical Practice Guidelines are adopted to guide patient care wherever possible.
Standard
Emergency services including ambulance are guided by documented

COP. 2 procedures
Objective Elements
a. Documented procedures address care of patients arriving in the emergency
including handling of medico-legal cases.
b. Staff should be well versed in the care of emergency patients in consonance with
the scope of the services of hospital.
c. Admission or discharge to home or transfer to another organization is also

documented.
d. Ambulance is appropriately equipped.
e. Ambulance(s) is manned by trained personnel.
Standard
Documented procedures define rational use of blood and blood

COP. 3 products
Objective Elements
a. Documented policies and procedures are used to guide the rational use of blood
and blood products.
b. Documented procedures govern transfusion of blood and blood products.

c. The transfusion services are governed by the applicable laws and regulations.
d. Informed consent is obtained for donation and transfusion of blood and blood
products.
e. Procedure addresses documenting and reporting of transfusion reactions.
Standard
Documented procedures guide the care of patients as per the scope of

COP. 4 services provided by hospital in intensive care and high dependency
unit
Objective Elements
a. Care of patient is in consonance with the documented procedures.
b. Adequate staff and equipment are available.
Standard
Documented procedures guide the care of obstetrical patients as per

COP. 5 the scope of services provided by hospital
Objective Elements
a. The organization defines the scope of obstetric services.
b. Obstetric patient’s care includes regular ante-natal check-ups, maternal nutrition

and post-natal care.
c. The organization has the facilities to take care of neonates.
Standard
Documented procedures guide the care of paediatric patients as per

COP. 6 the scope of services
Objective Elements
a. The organization defines the scope of its paediatric services.
b. Provisions are made for special care of children by competent staff.

c. Patient assessment includes detailed nutritional, growth and immunization

assessment.
d. Procedure addresses identification and security measures to prevent child/

neonate abduction and abuse.
e. The children’s family members are educated about nutrition and immunization.
Standard
COP. 7 Documented procedures guide the administration of anaesthesia
Objective Elements
a. There is a documented policy and procedure for the administration of anaesthesia.
b. All patients for anaesthesia have a pre-anaesthesia assessment by a

qualified/trained anaesthetist.
c. The pre-anaesthesia assessment results in formulation of an anaesthesia plan

which is documented.
d. An immediate preoperative re-evaluation is documented.
e. Informed consent for administration of anaesthesia is obtained by the anaesthetist.
f. Anaesthesia monitoring includes regular and periodic recording of heart rate,

cardiac rhythm, respiratory rate, blood pressure, oxygen saturation, airway
security, patency and End tidal carbon dioxide.
g. Each patient’s post-anaesthesia status is monitored and documented.
h. Defined criteria are used to transfer the patient from the recovery area.
i. Adverse anaesthesia events are recorded and monitored.

Standard
Documented procedure guides the care of patients undergoing

COP. 8 surgical procedures
Objective Elements
a. Surgical patients have a preoperative assessment and a provisional diagnosis

documented prior to surgery.
b. An informed consent is obtained by a surgeon prior to the procedure.
c. Documented procedure addresses the prevention of adverse events like wrong

site, wrong patient and wrong surgery.
d. Qualified persons are permitted to perform the procedures that they are entitled to
perform.
e. The operating surgeon documents the operative notes and post-operative plan of
care.
f. The operation theatre is adequately equipped and monitored for infection control
practices.
g. Patients, personnel and material flow conform to infection control practices.

Chapter 3 : Management of Medication (MOM)
Chapter 3
Management of Medication (MOM)
The organization has a safe and organised medication process. The process includes
policies and procedures that guide the availability, safe storage, prescription, dispensing
and administration of medications.
The availability of emergency medication is stressed upon. The organization should

have a mechanism to ensure that the emergency medications are standardised
throughout the organization, readily available and replenished in a timely manner. There
should be a monitoring mechanism to ensure that the required medications are always
stocked and well within expiry dates.
The process also includes monitoring of patients after administration and procedures for
reporting and analysing adverse drug events, which include errors and events.
Special emphasis is laid on use of radioactive drugs.

MOM. 1 Documented procedures guide the organization of pharmacy services and

usage of medication.
MOM. 2 Documented policies and procedures guide the storage of medications.
MOM. 3 Documented procedures guide the prescription of medications.
MOM. 4 Policies and procedures guide the safe dispensing of medications
MOM. 5 There are defined procedures for medication administration.
MOM. 6 Adverse drug events are monitored.
MOM. 7 Documented policies and procedures govern usage of radioactive drugs

Standard
Documented procedures guide the organization of pharmacy

MOM. 1 services and usage of medication.
Objective Elements
a. Documented procedure shall incorporate purchase, storage, prescription and

dispensation of medications.
b. Documented procedures address procurement and usage of implantable

prostheses.
Standard
Documented policies and procedures guide the storage of

MOM. 2 medication
Objective Elements
a. Documented policies and procedures exist for storage of medication.
b. Medications are stored in a clean, safe and secure environment, and incorporate
manufacturer’s recommendations.
c. Sound alike and look alike medications are stored separately.
d. Beyond expiry date medications are not stored/used.
e. List of emergency medicines is defined, stored, and available all the time.
Standard
MOM. 3 Documented procedures guide the prescription of medications
Objective Elements
a. The organization determines who can write orders.

b. Orders are written in a uniform location in the medical records.
c. Medication orders are clear, legible, dated and signed.
d. The organization defines a list of high risk medication & process to prescribe them.
Standard
MOM. 4 Policies and procedures guide the safe dispensing of medications
Objective Elements
a. Medications are checked prior to dispensing including expiry date to ensure that
they are fit for use.
b. High risk medication orders are verified prior to dispensing.
Standard
MOM. 5 There are defined procedures for medication administration
Objective Elements
a. Medications are administered by trained personnel.
b. Prior to administration, medication order including patient, dosage, route and

timing are verified.
c. Prepared medication is labelled prior to preparation of a second drug.
d. Medication administration is documented.
e. A proper record is kept of the usage, administration and disposal of narcotics and
psychotropic medications.
Standard
MOM. 6 Adverse drug events are monitored
Objective Elements
a. Adverse drug events are defined and monitored.

b. Adverse drug events are documented and reported within a specified time frame.
Standard
Documented policies and procedures govern usage of radioactive

MOM. 7 drugs
Objective Elements
a. Documented policies and procedures govern usage of radioactive drugs.
b. Policies and procedures include the safe storage, preparation, handling,

distribution and disposal of radioactive drugs.

Chapter 4 : Patient Rights and Education (PRE)
Chapter 4
Patient Rights and Education (PRE)
The HCO defines the patient and family rights and responsibilities. The staff is aware of
these and is trained to protect patient rights. Patients are informed of their rights and
educated about their responsibilities at the time of admission. The costs are explained
in a clear manner to patient and/or family. The patients are educated about the
mechanisms available for addressing grievances.
A documented process for obtaining patient and/or families consent exists for informed
decision making about their care.
Patient and families have a right to information and education about their healthcare
needs in a language and manner that is understood by them.

PRE. 1 Patient rights are documented displayed and support individual beliefs,
values and involve the patient and family in decision making processes.
PRE. 2 Patient and families have a right to information and education about their
healthcare needs.

Standard
Patient rights are documented displayed and support individual

PRE. 1 beliefs, values and involve the patient and family in decision making
processes
Objective Elements
a. Patient rights include respect for personal dignity and privacy during examination,
procedures and treatment.
b. Patient rights include protection from physical abuse or neglect.
c. Patient rights include treating patient information as confidential.
d. Patient rights include obtaining informed consent before carrying out procedures .
e. Patient rights include information on how to voice a complaint.
f. Patient rights include information on the expected cost of the treatment.
g. Patient has a right to have an access to his / her clinical records.
Standard
Patient and families have a right to information and education about

PRE. 2 their healthcare needs
Objective Elements
a. Patients and families are educated on plan of care, preventive aspects, possible
complications, medications, the expected results and cost as applicable.
b. Patients are taught in a language and format that they can understand .

Chapter 5 : Hospital Infection Control (HIC)
Chapter 5
Hospital Infection Control (HIC)
The standards guide the provision of an effective infection control programme in the
organization. The programme is documented and aims at reducing/eliminating infection
risks to patients, visitors and providers of care.
The organization proactively monitors adherence to infection control practices such as

standard precautions, cleaning disinfection and sterilization. Adequate facilities for the
protection of staff are available. Bio Medical Waste is managed as per policies and
procedures.

HIC. 1 The hospital has an infection control manual, which is periodically updated
and conducts surveillance activities.
HIC. 2 The hospital takes actions to prevent or reduce the risks of Hospital
Associated Infections (HAI) in patients and employees.
HIC. 3 Bio-medical Waste (BMW) management practices are followed.

Standard
The hospital has an infection control manual, which is periodically

HIC. 1 updated and conducts surveillance activities
Objective Elements
a. It focuses on adherence to standard precautions at all times.
b. Cleanliness and general hygiene of facilities will be maintained and monitored .
c. Cleaning and disinfection practices are defined and monitored as appropriate.
d. Equipment cleaning, disinfection and sterilization practices are included.
e. Laundry and linen management processes are also included
Standard
The hospital takes actions to prevent or reduce the risks of Hospital

HIC. 2 Associated Infections (HAI) in patients and employees
Objective Elements
a. Hand hygiene facilities in all patient care areas are accessible to health care
providers.
b. Adequate gloves, masks, soaps, and disinfectants are available and used
correctly.
c. Appropriate pre and post exposure prophylaxis is provided to all concerned staff
members.
Standard
HIC. 3 Bio-medical Waste (BMW) management practices are followed
Objective Elements
a. The hospital is authorized by prescribed authority for the management and

handling of Bio-medical Waste.

b. Proper segregation and collection of bio-medical waste from all patient care areas
of the hospital is implemented and monitored.
c. Bio-medical waste treatment facility is managed as per statutory provisions (if in-
house) or outsourced to authorized contractor(s).
d. Requisite fees, documents and reports are submitted to competent authorities on

stipulated dates.
e. Appropriate personal protective measures are used by all categories of staff

handling bio-medical waste.

Chapter 6 : Continuous Quality Improvement (CQI)
Chapter 6
Continuous Quality Improvement (CQI)
The standards introduce the subject of continual quality improvement and patient safety.
The quality and safety programme should be documented and involve all areas of the
organization and all staff members. The organization should identify and collect data on
structures, processes and outcomes, the collected data should be collated, analysed
and used for further improvements.

CQI. 1 There is a structured quality improvement, patient safety and continuous

monitoring programme in the organization.
CQI. 2 The organization identifies key indicators to monitor the structures,

processes and outcomes which are used as tools for continual
improvement.

Standard
There is a structured quality improvement, patient safety and

CQI. 1 continuous monitoring programme in the organization
Objective Elements
a. There is a designated individual for coordinating and implementing the quality

improvement and patient safety programme.
b. The quality improvement and patient safety programme is a continuous process

and updated at least once in a year.
c. Hospital Management makes available adequate resources required for quality

improvement and patient safety programme.
Standard
The organization identifies key indicators to monitor the structures,

CQI. 2 processes and outcomes which are used as tools for continual
improvement
Objective Elements
a. Organization may identify the appropriate key performance indicators in both

clinical and managerial areas.
b. These indicators shall be monitored.

Chapter 7 : Responsibilities of Management (ROM)
Chapter 7
Responsibilities of Management (ROM)
The standards encourage the governance of the organization in a professional and

ethical manner. The responsibilities of the management are defined. The services
provided by each department are documented.
Leaders ensure that patient-safety and risk-management issues are an integral part of
patient care and hospital management.

ROM. 1 The responsibilities of the management are defined.
ROM. 2 The organization is managed by the leaders in an ethical manner.
The organization has set up multi-disciplinary committees to oversee

ROM. 3
specific areas of quality and patient safety.


Standard
ROM. 1 The responsibilities of the management are defined
Objective Elements
a. The organization has a documented organogram.
b. The organization is registered with appropriate authorities as applicable.
c. The organization has a designated individual(s) to oversee the hospital wide

quality and safety programme.
Standard
ROM. 2 The organization is managed by the leaders in an ethical manner
Objective Elements
a. The management makes public the mission statement of the organization.
b. The leaders/management guide the organization to function in an ethical manner.
c. The organization discloses its ownership.
d. The organization's billing process is accurate and ethical.
Standard
The organization has set up multi-disciplinary committees to oversee

ROM. 3 specific areas of quality and patient safety
Objective Elements
a. These committees include Quality and Safety, Infection Control, Pharmacy and
Therapeutics, Blood Transfusion, and Medical Records.
b. The membership, responsibilities, and periodicity of meetings shall be defined.

Chapter 8 : Facility Management and Safety (FMS)
Chapter 8
Facility Management and Safety (FMS)
The standards guide the provision of a safe and secure environment for patients, their
families, staff and visitors. To ensure this, the organization conducts regular facility
inspection rounds and takes the appropriate action to ensure safety.
The organization provides for equipment management, safe water, electricity, medical
gases and vacuum systems.
The organization plans for emergencies within the facilities and the community.

FMS. 1 The organization’s environment and facilities operate to ensure safety of

patients, their families, staff and visitors.
FMS. 2 The organization has a program for clinical and support service equipment
management.
FMS. 3 The organization has provisions for safe water, electricity, medical gas and
vacuum systems.
FMS. 4 The organization has plans for fire and non-fire emergencies within the
facilities.


Standard
The organization’s environment and facilities operate to ensure

FMS. 1 safety of patients, their families, staff and visitors
Objective Elements
a. Internal and External Signage’s shall be displayed in a language understood by the

patients and families.
b. Maintenance staff is contactable round the clock for emergency repairs.
c. There the hospital has a system to identify the potential safety and security risks
including hazardous materials.
d. Facility inspection rounds to ensure safety are conducted periodically.
e. There is a safety education programme for relevant staff.
Standard
The organization has a program for clinical and support service

FMS. 2 equipment management
Objective Elements
a. The organization plans for equipment in accordance with its services .
b. There is a documented operational and maintenance (preventive and breakdown)

plan.
Standard
The organization has provisions for safe water, electricity, medical

FMS. 3 gas and vacuum systems
Objective Elements
a. Potable water and electricity are available round the clock.
b. Alternate sources are provided for in case of failure and tested regularly.

c. There is a maintenance plan for medical gas and vacuum systems.
Standard
The organization has plans for fire and non-fire emergencies within
FMS. 4 the facilities
Objective Elements
a. The organization has plans and provisions for detection, abatement and
containment of fire and non-fire emergencies.
b. The organization has a documented safe exit plan in case of fire and non-fire
emergencies.
c. There is a maintenance plan for medical gas and vacuum systems.
d. Mock drills are held at least twice in a year.

Chapter 9 : Human Resource Management (HRM)
Chapter 9
Human Resource Management (HRM)
The most important resource of a hospital and healthcare system is the human
resource. Human resources are an asset for effective and efficient functioning of a
hospital. Without an equally effective human resource management system, all other
inputs like technology, infrastructure and finances come to naught. Human resource
management is concerned with the “people” dimension in management.
The goal of human resource management is to acquire, provide, retain and maintain
competent people in right numbers to meet the needs of the patients and community
served by the organization. This is based on the organization’s mission, objectives,
goals and scope of services. Effective human resource management involves the
following processes and activities:-
(a) Acquisition of Human Resources which involves human resource planning,

recruiting and socialization of the new employees.
(b) Training and development relates to the performance in the present and future
anticipated jobs. The employees are provided with opportunities to advance
personally as well as professionally.
(c) Motivation relates to job design, performance appraisal and discipline.
(d) Maintenance relates to safety and health of the employees.
The term “employee” refers to all salaried personnel working in the organization. The
term “staff” refers to all personnel working in the organization including employees, “fee
for service” medical professionals, part-time workers, contractual personnel and
volunteers.

HRM. 1 The organization has staffing commensurate with patient care needs.
HRM. 2 There is an on-going programme for professional training and

development of the staff.
HRM. 3 The organization has a well-documented disciplinary and grievance

handling procedure.
HRM. 4 The organization addresses the health needs of the employees.
HRM. 5 There is documented personal record for each staff member.


Standard
HRM. 1 The organization has staffing commensurate with patient care needs
Objective Elements
a. The mix of staff is commensurate with the volume and scope of the services.
b. Staff recruitment process is well defined.
Standard
There is an on-going programme for professional training and

HRM. 2 development of the staff
Objective Elements
a. All staff is trained on the relevant risks within the hospital environment.
b. Staff members can demonstrate and take actions to report, eliminate/ minimize
risks.
c. Training also occurs when job responsibilities change/ new equipment is

introduced.
Standard
The organization has a well-documented disciplinary and grievance

HRM. 3 handling procedure
Objective Elements
a. A documented procedure with regard to these is in place.
b. The documented procedure is known to all categories of employees in the

organization.
c. Actions are taken to redress the grievance.

Standard
The organization addresses the health needs of the employees

HRM. 4
Objective Elements
a. Health problems of the employees are taken care of in accordance with the
organization’s policy.
b. Occupational health hazards are adequately addressed.
Standard
HRM. 5 There is documented personal record for each staff member
Objective Elements
a. Personal files are maintained in respect of all employees.
b. The personal files contain personal information regarding the employees

qualification, disciplinary actions and health status. The disciplinary procedure is in
consonance with the prevailing laws.

Chapter 10: Information Management System (IMS)
Chapter 10
Information Management System (IMS)
Intent of Standards
This chapter emphasizes the requirements of a medical record in the hospital. As we

know, the medical record is an important aspect of continuity of care and
communication between the various care providers. The medical record is also an
important legal document as it provides evidence of care provided. The organization will
lay down policies and procedures to guide the contents, storage, security, issue and
retention of medical records.

IMS. 1 The organization has a complete and accurate medical record for every
patient.
IMS. 2 The medical record reflects continuity of care.
IMS. 3 Documented policies and procedures are in place for maintaining

confidentiality, integrity and security of records, data and information.
IMS. 4 Documented procedures exist for retention time of records, data and
information.

Standard
The organization has a complete and accurate medical record for

IMS. 1 every patient
Objective Elements
a. Every medical record has a unique identifier.
b. Organization identifies those authorized to make entries in medical record.
c. Every medical record entry is dated and timed.
d. The author of the entry can be identified.
e. The contents of medical record are identified and documented.
Standard
IMS. 2 The medical record reflects continuity of care
Objective Elements
a. The record provides an up-to-date and chronological account of patient care.
b. The medical record contains information regarding reasons for admission,

diagnosis and plan of care.
c. Operative and other procedures performed are incorporated in the medical record.
d. The medical record contains a copy of the discharge note duly signed by
appropriate and qualified personnel.
e. In case of death, the medical records contain a copy of the death certificate
indicating the cause, date and time of death.
f. Care providers have access to current and past medical record.

Standard
Documented policies and procedures are in place for maintaining

IMS. 3 confidentiality, integrity and security of records, data and information
Objective Elements
a. Documented procedures exist for maintaining confidentiality, security and integrity

of information.
b. Privileged health information is used for the purposes identified or as required by

law and not disclosed without the patient's authorization.
Standard
Documented procedures exist for retention time of records, data and

IMS. 4 information
Objective Elements
a. Documented procedures are in place on retaining the patient’s clinical records,

data and information.
b. The retention process provides expected confidentiality and security.
c. The destruction of medical records, data and information is in accordance with the
laid down procedure.

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Table of Contents

Sr. No. Particulars Page No.

Patient Centered Standards

01. Access, Assessment and Continuity of Care (AAC) 11

02. Care of Patients (COP) 16

03. Management of Medication (MOM) 22

04. Patient Rights and Education (PRE) 27

05. Hospital Infection Control (HIC) 30

Organization Centered Standards

06. Continuous Quality Improvement (CQI) 34

07. Responsibilities of Management (ROM) 37

08. Facility Management and Safety (FMS) 40

09. Human Resource Management (HRM) 44

10. Information Management System (IMS) 48

@ National Accreditation Board for Hospitals and Healthcare Providers 7

Chapters No. of No. of Objective

Access, Assessment and Continuity of Care (AAC) 7 29

Care of Patients (COP) 8 38

Management of Medication (MOM) 7 22

Patient Rights and Education (PRE) 2 9

Hospital Infection Control (HIC) 3 13

Continuous Quality Improvement (CQI) 2 5

Responsibilities of Management (ROM) 3 9

Facility Management and Safety (FMS) 4 14

Human Resource Management (HRM) 5 12

Information Management System (IMS) 4 16

@ National Accreditation Board for Hospitals and Healthcare Providers 9

Intent of the chapter:

A standardized approach is used for referring or transferring patients in case the

@ National Accreditation Board for Hospitals and Healthcare Providers 11

AAC.2. The organization has a documented registration, admission and transfer

AAC.3. Patients cared for by the organization undergo an established initial

AAC.7. The Organization has a defined discharge process.

@ National Accreditation Board for Hospitals and Healthcare Providers 12

Standards and Objective Elements

a. The services being provided are clearly defined.

b. The defined services are prominently displayed.

c. The staff is oriented to these services.

The organization has a documented registration, admission and

a. Process addresses registering and admitting out-patients, in-patients and

Patients cared for by the organization undergo an established initial

b. The organization determines who can perform the assessments.

c. The initial assessment for in-patients is documented within 24 hours or earlier.

@ National Accreditation Board for Hospitals and Healthcare Providers 13

d. Initial assessment of inpatients includes nursing assessment which is done at the

Patient care is continuous and all patients cared for by the

b. All patients are reassessed at appropriate intervals.

c. Staff involved in direct clinical care document reassessments.

d. Patients are reassessed to determine their response to treatment and to plan

Laboratory services are provided as per the scope of the hospital's

b. Procedures guide collection, identification, handling, safe transportation,

d. Adequately trained personnel perform, supervise and interpret the investigations.

f. Laboratory tests not available in the organization are outsourced.

@ National Accreditation Board for Hospitals and Healthcare Providers 14