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    HRM

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    bilal
    The Hotel Paris International started as a single hotel in 1990 and has expanded to 9 hotels across several major cities. However, its reputation for good customer service has been deteriorating. The strategy is to use superior guest services to differentiate properties and increase length of stays and repeat visits, boosting revenues and profits. The strategy map links HR practices to competencies and behaviors needed to satisfy guests. Activities like check-ins, room cleaning, and check-outs require a motivated workforce with skills like customer service, greeting guests, and efficiently processing room service. HR policies on discipline and compensation aim to improve employee morale and eligibility for merit pay. Metrics will track job descriptions, benefits satisfaction, ability to cite ethics codes, and timely

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    HRM

    Uploaded by

    bilal
    2K views8 pages
    The Hotel Paris International started as a single hotel in 1990 and has expanded to 9 hotels across several major cities. However, its reputation for good customer service has been deteriorating. The strategy is to use superior guest services to differentiate properties and increase length of stays and repeat visits, boosting revenues and profits. The strategy map links HR practices to competencies and behaviors needed to satisfy guests. Activities like check-ins, room cleaning, and check-outs require a motivated workforce with skills like customer service, greeting guests, and efficiently processing room service. HR policies on discipline and compensation aim to improve employee morale and eligibility for merit pay. Metrics will track job descriptions, benefits satisfaction, ability to cite ethics codes, and timely

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    Principles of management assignPrinciples of management assignPrinciples of management assign.

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    The Hotel Paris International started as a single hotel in 1990 and has expanded to 9 hotels across several major cities. However, its reputation for good customer service has been deteriorating. The strategy is to use superior guest services to differentiate properties and increase length of stays and repeat visits, boosting revenues and profits. The strategy map links HR practices to competencies and behaviors needed to satisfy guests. Activities like check-ins, room cleaning, and check-outs require a motivated workforce with skills like customer service, greeting guests, and efficiently processing room service. HR policies on discipline and compensation aim to improve employee morale and eligibility for merit pay. Metrics will track job descriptions, benefits satisfaction, ability to cite ethics codes, and timely

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    2K views8 pages

    HRM

    Uploaded by

    bilal
    The Hotel Paris International started as a single hotel in 1990 and has expanded to 9 hotels across several major cities. However, its reputation for good customer service has been deteriorating. The strategy is to use superior guest services to differentiate properties and increase length of stays and repeat visits, boosting revenues and profits. The strategy map links HR practices to competencies and behaviors needed to satisfy guests. Activities like check-ins, room cleaning, and check-outs require a motivated workforce with skills like customer service, greeting guests, and efficiently processing room service. HR policies on discipline and compensation aim to improve employee morale and eligibility for merit pay. Metrics will track job descriptions, benefits satisfaction, ability to cite ethics codes, and timely

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    of 8

    Hotel Paris Case Study

    Translating Strategy into HR Polices


    &Practices Case

    History:
    The Hotel Paris International (Hotel Paris). Starting as a
    single hotel in a Paris suburb in 1990,
    Now it comprises a chain of 9 hotels
    With 2 in France, one each in London and Rome, and
    others in New York, Miami, Washington, Chicago and Los
    Angeles.
    As a corporate Strategy, Hotel Managers and Owners want
    to continue to expand geographically.
    They believe doing so will let them capitalize on their
    reputation for good service by providing multi-city
    alternatives for their satisfied guests.
    The problem is that their reputation for good services has
    been deteriorating.
    MANAGEMENT DECIDE THE STRATEGY:
    The Hotel Paris International will use superior guest
    services to differentiate the hotel Paris properties and so
    thereby increase the length of stays and return rate of
    guests thus boost revenues and profitability.

    Objectives:
    Satisfied guests for providing good services
    Differentiate the hotel Paris properties
    Longer stay, Longer return
    High quality services

    Q.01 Draw a strategy map for hotel Paris.


    Specifically, summarize in your own words an
    example of hierarchy of links among the hotels
    HR practices, necessary workforce
    competencies and behavior, and required
    organizational outcomes?
    The strategy map of hotel Paris
    Is to producing the satisfied guests
    (Requires attending to all those activities where there is an
    opportunity to affect the guests experience.
    Activities include getting the guest from airport and
    checked in,
    Cleaning the room
    Picking up baggage and getting the guest checked out

    Hirarchy
    Employees Competencies and Behavior

    The hotels required employees competencies and behavior


    would include High-quality front-desk customer service,
    greeting guest at front door, and processing guests
    room service meals efficiently ALL REQUIRED
    MOTIVAED, HIGH-MORALE EMPLOYEE.
    Now HR managers task is to identify the human resource
    policies and activities that will enable the hotel to produce
    their crucial workforce competencies and behavior.
    For example, she decides to institute practices to improve
    the disciplinary fairness and justices in the company, with
    the aims of improving employee morale.
    Finally, Lisa decide to computerize the all these cause-and-
    effect links among the HR activities, the work force
    behaviors, and the organizational outcomes, scorecard
    software to present results on digital dash board.

    Metrics of hotel paris


    Job analysis:
    Employee with updated job
    description

    Benefits:
    Employee satisfied with benefits

    Pay:
    Workforce eligible for merit pay

    Ethics:
    Employee able to quote ethics code
    Appraisal:
    Employees getting feedback appraisals
    completed at time.

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