Bizhub: Troubleshooting Guide

TROUBLESHOOTING GUIDE

bizhub PRO950

KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.

2009.12
Ver.1
bizhub PRO 950 Troubleshooting Guide

Contents
Notes
1. Caution of use Delete All Data for HDD
2. bizhubPRO950_New_developing_unit
2-4
3. Density reduction due to IDC sensor contamination
4. About the setting of Large size paper count method
5. Notes for PS Plug-in driver
6. RC mounting kit for 920/950
8-9
7. Paper feed roller setting of main body trays and LU-407/408
10 - 11
8. Soil at paper edge
12 - 16
9. Paper setting table Ver.2.0 (for soft roller)
17 - 20
10. Paper setting table Ver.2.0 (for hard roller)
21 - 24
11. Machine code and Destination code for PK-504/505
25
12. ICPList
26 - 32
13. Special firmware list for engine and options
33 - 35
14. Printer Controller firmware printer driver list
36 - 40
15. Controller log Capture getting procedure
41 - 44
45 - 48
Reference information
Others
16. J7245 (ZU605/607)
1/48
TNBT0900126EN
Caution of use: "Delete All Data" for HDD

Category: Main body(HDD)
Date of issue: Aug.31.2009
Object machines:1200/1200P/1051, 950

The function of "Delete All Data" for HDD has been newly added to the
"Administrator Setting" of bizhub 1200/1200P,1051 and 950.
This TNI explans important information of this function.
bizhubPRO1200 Sirease
bizhubPRO950
1. Purpose of this function

This function is designed to use ONLY when discarding (scrap) the machine.
Purpose of this function is to delete personal data and secret data in the
machine in one action.
It is enabled by changing the value of DIPSW40-1 to "1". (default is "0")
2. Functions
The personal data and secret data in the machine will be deleted if preformed
this function.
Concretely, the followings are performed.
-HDD1 and HDD2 is overwritten by the selected overwrite mode.
-The personal data in the memory board (NVRAM) is deleted.
-It memorize that the function was preformed.
3. Notes (Important information)
Do NOT execute this function, unless when discarding the machine.
After performing this function, the machine will NOT work.
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2/48
Correspondence procedure to MIF machines according to
bizhub PRO950 new developing unit
Category: Main body(Process)
TNBT0900113EN
Date of issue: July.24.2009
Object machine : bizhub PRO950

Purpose : Countermeasure for Toner spill(Further improvement)
Object parts: 1. (New) developing unit
2. Engine firmware
*3. (New) Recycle unit [When RC-501 is installed, it is necessary.]
*3 - It is necessary to combine with RC mounting kit
Parts Number / Firmware / ETD:

Parts Name
Parts Number
ETD
Remarks
(New)Developing unit
A0Y5R70311
August/2009
Service parts
(New)Recycle unit
57GA-2303
September/2009
Service parts
RC mounting kit
57GA-K011
August/2009
Service parts
Firmware Name
Version
Release schedule with
Remarks
CSES
Engine firmware
20
July/2009
DLBT0902332EN*
[Distinction method]
Developing unit
Old type
New type
It changed from
K to N.
3/48
Recycle unit
The following parts number was established by service parts.
57GA-2303
[MIF machines : For the combination of bizhub PRO950 + RC-501]

Name
Parts number & Firmware version
(New)Developing unit
A0Y5R70311
(New)Recycle unit
57GA-2303
RC mounting kit
57GA-K011
Engine firmware
Ver.20
It is necessary to change DipSW. (For New developing unit)
(DIPSW24-0 = bit01)
[MIF machines : bizhub PRO950 (RC-501 uninstallation)]

Name
Parts number & Firmware version
Developing unit
A0Y5R70311
Engine firmware
Ver.20
It is necessary to change DipSW. (For New developing unit)
(DIPSW24-0 = bit01)
<Important information>
[When you mistake the combination by setting of the old /new type developing unit and
DipSW.]
The timing of the toner supply is different by new type and old type of the developing unit.
Therefore, it is necessary to match it to the DipSW setting suitable for the type of the
developing unit.
Developing unit
Switch DIP-SW for New

developing unit
DipSW
New type
Old type
Address
Bit
24-0
1(New)
24-0
0(Old)
Degree of incidence
X: The image density

decreases.
X: Toner spill increases.
4/48
[Correspondence schedule for mass-production]
Applied to July/2009
[Serial cut in number]
Point of destination
Serial cut in number
US
Since A0Y5011000631
AUST
Since A0Y5042000026
US GSA
Since A0Y5012000026
EU
Since A0Y5021000327
AP
Since A0Y5041000144
TW
Since A0Y5071000001
CN
Since A0Y5081000001
KOR
Since A0Y5091000008
Develop EU
Since A0Y5121000001
ONA US
Since A0Y5211000124
Develop AP
Since A0Y5141000001
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5/48
Density reduction due to IDC sensor contamination
Category: Main body(Process)
TNBT0900010EN
Date of issue: Jan.28.2009
SYMPTOM:
If the IDC sensor is cleaned with dry cloth during machine setup or periodical
maintenance, IDC sensor may become unable to detect the density correctly,
causing image density reduction or toner spill to occur.
REQUEST:
When cleaning the IDC sensor, be sure to clean with a cotton swab or the like
moistened with alcohol.
IMPORTANT:
If the IDC sensor has been cleaned with dry cloth, replace the sensor.
Sensor once cleaned with dry cloth cannot restore the functionality even if it is
cleaned with alcohol.
Be sure to replace it.
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6/48
About the setting of Large size paper count method
Category: Main body(DIPSW)
TNBT0900094EN
Date of issue: June.8.2009
Object machines:7085/920/950/1050
The default configuration of Large size paper count gives a false impression.
- Large size paper(A3 or 11x17) count method(maintenance counter)
Wrong:DIPSW:8-6=0(1count) <---- Default
Please change the DIPSW setting as follows.
DIPSW:8-6=1(2counts)
[Reason] The durability of parts is designed by the A4 1 count.
However, the parts durability cannot be confirmed correctly,
when Large size paper count is 1 count.
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7/48
Notes for PS Plug-in driver
Category: PS Plug-in driver
TABT0900135EN
Object machines:1200/1200P/1051, 950

Subject: When selecting custom size as the original size on the PS(Plug-in)
driver, it's impossible to output with auto tray setting on the driver.
Solutions: When selecting custom size as the original size on the driver, it's
needed to select Paper Tray.
Please select the paper tray on the driver if you output custom size
paper.
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8/48
RC mounting kit for bizhub PRO920/950
Category: RC-501
TNBT0900112EN
This information is the parts number of "RC mounting kit" for 920/950.
- RC mounting kit parts number:57GA-K011
The "Clamp", "Nylon clamp" and "TP screw M4x8" for bh.PRO950 are
including in RC mounting kit(57GA-K011).
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RC-501
INSTALLATION MANUAL
Applied Machine: 1050/1050e/1050P/1050eP/920/950
MFP: 105ppm/92ppm/95ppm
Product Code: 56U*-Z*/565*-7/57GA/A0Y5
9/48
I. Accessory parts (RC-501)

No.
Name
Shape
Qty
No.
1. Recycle pump
Name
Shape
Qty
17. Installation
manual
1
2. Recycle pump
drive control
board unit
Note:
When install the RC-501 to 920/950, prepare the
RC mounting kit for 920/950 separately.
Parts number: 57GA-K01*
Accessory parts (RC mounting kit for 920/950)
3. Accumulator
4. Hose joint
No.
Name
Shape
Qty
1. Drive control
board mounting
plate
5. Spacer
6. Hose/No.5
(820mm)
2. Hose joint/P
7. Hose/No.6
(720mm)
3. Hose
mounting plate
8. Hose/No.6
(2m)
1
9. Hose fixing
spring
4. Board fixing
screw
5. TP screw M4x6
6. Clamp
(Only for 950)
14RUIXC001CA
7. Nylon clamp
(Only for 950)
10. Waste toner

collection box
1
14RUIXC002CA
11. Clamp
8. TP screw M4x8
(Only for 950)
Note:
Use the enclosed package contents of the RC-501
for the missing parts and the screws other than the
RC mounting kit for 920/950.
5
15MYIXJ006SA
12. Shoulder screw
13. TP screw M4x8
14. TP screw M4x4
15. TP screw M4x6
16. TP screw M3x6
E-1
14RU955122
10/48
Paper feed roller setting of main body trays and LU407,408
Category: Paper feed
TNBT0900012EN
Date of issue: Jan.28.2009
Purpose:
To prevent no feed/double feed when feeding paper from Trays1, 2, 3 and 4(LU)
by setting appropriate paper pressure amount and separation level according to
paper type and weight.
Request:
Paper pressure amount
For heavy paper more than 162g/m2, add four paper feed assist plates
(56UA4070) to increase the pressure amount.
Separation pressure
If double feed frequently occurs, reduce the separation pressure.
If no feed frequently occurs, increase the separation pressure.
For the adjustment method, see Service Manual 11. Mechanical adjustment Main body.
Note:
For the recommended setting by paper size and weight, see the attached
document.
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bizhub PRO 950 Main body trays and LU-407/408 paper feed roller setting
Paper feed roller setting

1) Paper pressure amount
For paper more than 162g/2, add four paper feed assist plates to increase the pressure amount.
* Paper feed assist plate: P/N 56UA4070
2) Separation pressure
If double feed frequently occurs, reduce the separation pressure. If no feed frequently occurs, increase the separation pressure.
Recommended setting by paper size and weight

Paper weight: g/m2
Size (mm)
1218
1117
A3
8K
B4
8.514
F4
A4
8.511
16K
B5
A5
5.58.5
Postcard
305457
279432
297420
267390
257364
216356
203330
210297
216279
195267
182257
148210
140216
40 - 49
50 - 61
62 - 71
72 - 91
Paper pressure amount: no paper feed

assist plate
Separation pressure: Center [0]
92 - 130 131 - 161 162 - 209 210 - 244 245 - 300
Paper pressure
Paper pressure amount: 4 paper
amount: no paper
feed assist plates
feed assist plate
Separation
pressure: Center [0]
Paper pressure
Paper pressure amount: 4 paper
Paper pressure amount: no paper feed
amount: no paper
feed assist plates
assist plate
feed assist plate
Separation pressure: reduce one step [-1] Separation
100148
pressure: Center [0]
Retun to home
11/48
12/48
Soil at paper edge
Category: ADU reversing section
TNBT0900009EN
Date of issue: Aug.6.2009
This information is the permanent solution for bizhub PRO 950 Soil at paper
edge.
Countermeasure:The design change for the guide plate of ADU reversing
section
Old type:Rib type
New type:Removed the rib, Added the slit
New type parts number:A0Y5811100
Serial cut in number:Please refer to attachment file(Change point.pdf)
The details information for design change:Please refer to attachment
file(Change point.pdf)
The replacement procedure for the guide plate of ADU reversing section:
Please refer to attachment file(Replacement procedure.pdf)
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BT-CS Operations
Restriction of bizhub PRO 950: Soil at paper edge TNI No.TNBT0900009EN*

13/48

Point of
destination
JP
US
AUST
USGSA
EU
AP
TW
CN
KOR
DevelopEU
ONAUS
DevelopAP
list
Since
Since
Since
Since
Since
Since
Since
Since
Since
Since
Since
Since
"A0Y5001000032"
"A0Y5011000430"
"A0Y5042000013"
"A0Y5012000006"
"A0Y5021000225"
"A0Y5041000102"
"A0Y5071000001"
"A0Y5081000001"
"A0Y5091000001"
"A0Y5121000001"
"A0Y5211000001"
"A0Y5141000001"
BT-CS Operations
bizhubPRO950 Replacement Procedures for the Guide Plate in the ADU

Reverse/Exit Unit
1. Remove the ADU lever M4 (1 screw
2. Remove the ADU cover (4 screws
3. Remove the Fusing unit cover (2 screws
1
3
4. Remove the Fusing unit (2 screws
5. Remove the reverse/exit unit cover (2 screws
14/48
BT-CS Operations
15/48
6. Remove the reverse/exit unit (2 screws, 1 solenoid connecter
7. Remove the cover and ADU arm(4 screws and 6 connecters)
7
7
8. Remove the ADU drive board (3 screws8 connecters)
BT-CS Operations
9. Remove the guide plate (6 screws in both front and rear side)
[Front side]
[Rear side]
10. Slid the guide out.
11. Take the roller and its springs out from the guide and fit them in to the new guide plate.
12. Re-assemble all the parts removed by following the above procedures in reveres order.
16/48
17/48
Paper setting table Ver.2.0 (for soft roller)
Category: Fusing unit
TNBT0900022EN
Date of issue: Sep.30.2009
PAPER SETTING table for soft-roller has been revised.

Mis-description is corrected.
Line speed of Embossed 62-71g/m2: 290 (<-- 490)
Notes:
- Please use this document until the Service Manual is revised.
- The format of this document is the same as that of Service Manual.
[To use the soft roller]
To use the soft roller, replace the following two parts and change the fusing roller
type by the software dipswitch setting.
Replacement parts:
Fusing roller/Upper (A0Y5730401) q'ty: 1
Pressure spring (56UA54710) q'ty: 2
Software dipswitch setting:
27-1=0: Soft roller
Notes:
- When setting the dipswitch 27-1=0 (soft roller), the paper feed ability
priority/productivity priority switching control of the dipswitch 27-0 (paper weight,
process speed switching table) is disabled.
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23.2 Relationship between the optimum value and the control of each of setting items by paper brand (U.S.A. paper) (for fusing soft roller) Ver.2.0
18/48
NOTE
This table lists the optimum setting values by paper brands checked for paper through by Konica Minolta. For other brands, it is scheduled that information is provided in due course upon completion of the paper through check.
Weight
Paper type
40-49g/m2
50-61g/m2
62-71g/m2
72-80g/m2
Hammermill Fore MP (20lb)
Hammermill Fore MP colors (20lb)
81-91g/m2
Domtar Microprint Laser (24lb)
92-105g/m2
Domtar Microprint Color Copy (28lb)
106-130g/m2
131-161g/m2
Hammermill Color Copy Cover Photo White

(120g/m2)
217-244g/m2
245-300g/m2
LU-407/408
290
+10
Dom. Microprint Color Copy Cover (60lb, 163g/m2)
Dom. Microprint Color Copy Cover (80, 216g/m2)
290
+10
290
+10
290
+10
290
+10
290
+10
162-216g/m2
Hammermill Color Copy Cover Photo white (80lb,
216g/m2)
Fine
(Smoothness: over 50sec)
Line speed (mm/s)

Fusing temp index. (degrees C)
290
-15
290
-15
460
-15
460
-5
460
Standard temp.
Appleton NCR paper Xero/Form II NCR0395
460
+5
Hammermill Tidal MP (20lb)
Domtar Recycled Copy (20lb)
Hammermill Great White Copy (20lb)
Xerox Multipurpose Recycled (20lb)
460
+5
460
+10
460
+10
3MCG3700
Xerox one step image tansfer paper for laser
printers 3R5811
imagedata 125micron clear color laser film
Avery 5160
Avery 5352
460
+10
460
+10
460
+10
"Xerox cover(65lb)
Weyerhaeuse Cougar Opaque Cover(65lb)"
Plain
(Smoothness: 20 to 50sec)
Line speed (mm/s)

Embossed
460
+5
460
+10
290
+10
290
+10
Springhill Digital Vellum Bristol Cover (150g/m2)
Disable
(A fusing performance is not securable.)
Disable
Line speed (mm/s)

460
+10
290
+10
290
+10
290
+10
290
+10
1. Line speed and fusing temperature are decided by setting the paper type and paper weight.
2. Smoothness is a value measured by the Beck smoothness testing machine stipulated in the ISO 5627:1995, and the smaller the value, the coarser the paper grain. When the paper is not listed in this table and the setting condition of which
can not be found, obtain the smoothness from the paper manufacturer and select the type of paper according to the value of smoothness.
Setting of the condition for feeding

<Separation pressure adjustment>
Halftone dot: Changing the paper feed separation pressure one rank weaker is recommended in case that the paper is one of the following sizes.
B5, A5, 5 1/2x8 1/2
No halftone dot: Paper feed separation pressure is standard. (at the center position)
NOTES
- When using high quality printing paper, be sure to select a setting direction in which there occurs less amount of curling after printing.
- Marked with *: Paper the classification of which of smoothness or weight has been changed from the viewpoint of performance.
<Paper feed assist plate>
Return to home
Frame in a thick line: 4 paper feed assist plates used
Go to the next page

Frame in a thin line: No paper feed assist plate used
290
+10
290
+10
23.4 Relationship between the optimum value and the control of each of setting items by paper brand (European paper) (for fusing soft roller) Ver.2.0
19/48
NOTE
Weight
Paper type
40-49g/m2
50-61g/m2
62-71g/m2
72-80g/m2
Clairmail (60g/m2)
81-91g/m2
92-105g/m2
Mondi Color copy (90g/m2)

Konca Minolta Color+ (90g/m2)
Clairefontaine DCP (90g/m2)
106-130g/m2
131-161g/m2
Stora Enso 4CC (100g/m2)
162-216g/m2
Mondi Color Copy (200g/m2)
217-244g/m2
Stora Enso 4CC220g
245-300g/m2
LU-407/408
Mondi IQ selection Smooth (280g/m2)
Fine
Line speed (mm/s)

290
-15
290
-15
Mondi Maestro supreme (60g/m2)
460
Standard temp.
Plain
Line speed (mm/s)

460
-15
Embossed
460
-5
460
+5
460
460
+5
+5
Profi (80g/m2)
Stora Enso Berga Image (90g/m2)
Original (80g/m2)
NAUTILUS SuperWhite (80g/m2)
Mondi Maestro Triotec TCF (80g/m2)
Stora Enso MultiCopy Original Off-White (75g/m2)
Favini Flying Colors (Cream) (80g/m2)
Xerox Premium Digital Carbonless Paper 3R99086
460
+10
460
+10
460
+10
460
+10
BIO TOP 3 extra (80g/m2)
460
+10
M-Real Data Laser (100g/m2)
Stora Enso Berga Superior (100g/m2)
Avery L7169
Avery L7160
460
+10
290
+10
Howard Smith Replica (135g/m2)
konicaminolta divider Cards (160g/m2)
290
+10
290
+10
290
+10
290
+10
Disable
Disable
Line speed (mm/s)

290
+10
460
+10
290
+10
290
+10
290
+10
290
+10

B5, A5, 5 1/2x8 1/2
NOTES
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290
+10
290
+10
290
+10
Stora Enso Berga Cream (250g/m2)
Xerox Digital Colortech+ (280g/m2)
290
+10
23.5 Conversion table of paper weight
20/48
Reference:
* Paper weight (g/m2) : Unit showing the mass of a 1m2 sheet of paper in gram.
* Basis Weight (lb) : The basis weight of a paper is the designated fixed weight of 500 sheets, measured in pounds, in that paper's basic sheet size.
It is important to note that the "basic size" is not the same for all types of paper.
Paper type Basic size

(inch)(mm)
g/m2
40.0
50.0
52.3
54.2
60.2
64.0
66.3
68.7
72.3
75.9
80.0
83.7
88.0
90.0
98.3
100.0
104.7
108.0
110.0
120.0
127.9
130.0
140.0
150.0
160.0
170.0
180.0
190.0
200.0
210.0
220.0
230.0
240.0
250.0
260.0
270.0
280.0
290.0
300.0
Divisor
Bond
17x22
432x559
(lb)
10.7
13.3
13.9
14.4
16.0
17.0
17.7
18.3
19.3
20.2
21.3
22.3
23.4
24.0
26.2
26.6
27.9
28.8
29.3
32.0
34.1
34.6
37.3
39.9
42.6
45.3
47.9
50.6
53.3
55.9
58.6
61.3
63.9
66.6
69.2
71.9
74.6
77.2
79.9
3.7548
Cover
20x26
508x660
(lb)
14.8
18.5
19.4
20.1
22.3
23.7
24.6
25.4
26.8
28.1
29.6
31.0
32.6
33.3
36.4
37.0
38.8
40.0
40.7
44.4
47.4
48.1
51.8
55.5
59.2
62.9
66.7
70.4
74.1
77.8
81.5
85.2
88.9
92.6
96.3
100.0
103.7
107.4
111.1
2.7006
Index
Bristol
25.5x30.5 22.5x28.5
648x775
572x724
(lb)
(lb)
22.2
27.7
29.0
30.0
33.3
35.4
36.7
38.0
40.0
42.0
44.3
46.4
48.7
49.8
54.4
55.4
58.0
59.8
60.9
66.5
70.8
72.0
77.5
83.1
88.6
94.2
99.7
105.2
110.8
116.3
121.8
127.4
132.9
138.5
144.0
149.5
155.1
160.6
166.1
1.8056
18.3
22.8
23.9
24.7
27.5
29.2
30.3
31.4
33.0
34.7
36.5
38.2
40.2
41.1
44.9
45.7
47.8
49.3
50.2
54.8
58.4
59.4
63.9
68.5
73.1
77.6
82.2
86.8
91.3
95.9
100.5
105.0
109.6
114.2
118.7
123.3
127.9
132.4
137.0
2.1899
Tag
24x36
610x914
(lb)
24.6
30.8
32.2
33.3
37.0
39.4
40.8
42.3
44.5
46.7
49.2
51.5
54.1
55.4
60.5
61.5
64.4
66.4
67.7
73.8
78.7
80.0
86.1
92.3
98.4
104.6
110.7
116.9
123.1
129.2
135.4
141.5
147.7
153.8
160.0
166.1
172.3
178.4
184.6
1.6253
Book
25x38
635x965
(lb)
27.1
33.8
35.4
36.7
40.7
43.3
44.9
46.5
48.9
51.3
54.1
56.6
59.5
60.9
66.5
67.6
70.8
73.1
74.4
81.2
86.5
87.9
94.7
101.5
108.2
115.0
121.8
128.5
135.3
142.1
148.8
155.6
162.4
169.1
175.9
182.7
189.4
196.2
202.9
1.4782
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21/48
Paper setting table Ver.2.0 (for hard roller)
Category: Fusing unit
TNBT0900011EN
Date of issue: Sep.30.2009
PAPER SETTING table for hard-roller has been revised.

Reason to change:
Service Manual is revised for supporting Picasso-m 2nd.
Version indication is changed. (Ver 2.0 <-- Ver 1.1)
Notes:
- Please use this document until the Service Manual is revised.
- The format of this document is the same as that of Service Manual.
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23. PAPER SETTING

23.1 Relationship between the optimum value and the control of each of setting items by paper brand (U.S.A. paper) (for fusing hard roller) Ver.2.0
22/48
NOTE
Weight
Paper type
40-49g/m2
50-61g/m2
62-71g/m2
72-80g/m2
Hammermill Fore MP (20lb)
Hammermill Fore MP colors (20lb)
81-91g/m2
Domtar Microprint Laser (24lb)
92-105g/m2
Domtar Microprint Color Copy (28lb)
106-130g/m2
131-161g/m2
Hammermill Color Copy Cover Photo White

(120g/m2)
217-244g/m2
245-300g/m2
LU-407/408
460
+15
Dom. Microprint Color Copy Cover (60lb, 163g/m2)
Dom. Microprint Color Copy Cover (80, 216g/m2)
290
+15
290
+15
290
+15
Xerox cover (65lb)
Weyerhaeuser Cougar Cover (176g/m2)
Springhill Digital Index (Fromerlly Known as Index
Pius) (90lb)
Premium Multipurpose 4024 Index stock (90lb)
Springhill Digital Index (Fromerlly Known as Index
Pius) (110lb)
290
+15
290
+15
162-216g/m2
Hammermill Color Copy Cover Photo white (80lb,
216g/m2)
Fine
Line speed (mm/s)

290
-30
290
-30
460
-20
460
-15
460
-15
Appleton NCR paper Xero/Form II NCR0395
460
-10
Hammermill Tidal MP (20lb)
Domtar Recycled Copy (20lb)
Hammermill Great White Copy (20lb)
Xerox Multipurpose Recycled (20lb)
460
-10
460
+5
460
Standard temp.
460
+10
Plain
Line speed (mm/s)

Embossed
460
-5
460
Standard temp.
460
+5
3MCG3700
Xerox one step image tansfer paper for laser
printers 3R5811
imagedata 125micron clear color laser film
Avery 5160
Avery 5352
460
+10
460
+15
460
+15
Springhill Digital Vellum Bristol Cover (150g/m2)
Disable
Line speed (mm/s)

460
Standard temp.
460
+5
460
+5
460
+5
290
+10

B5, A5, 5 1/2x8 1/2
NOTES
Return to home
Go to the next page

290
+10
290
+20
290
+20
Disable
23.3 Relationship between the optimum value and the control of each of setting items by paper brand (European paper) (for fusing hard roller) Ver.2.0
23/48
NOTE
Weight
Paper type
40-49g/m2
50-61g/m2
62-71g/m2
72-80g/m2
Clairmail (60g/m2)
81-91g/m2
92-105g/m2
Mondi Color copy (90g/m2)

Konca Minolta Color+ (90g/m2)
Clairefontaine DCP (90g/m2)
106-130g/m2
131-161g/m2
162-216g/m2
Mondi Color Copy (200g/m2)
217-244g/m2
Stora Enso 4CC220g
245-300g/m2
LU-407/408
Mondi IQ selection Smooth (280g/m2)
Fine
Line speed (mm/s)

290
-30
290
-30
460
-15
460
460
-10
-10
Profi (80g/m2)
Stora Enso Berga Image (90g/m2)
Original (80g/m2)
NAUTILUS SuperWhite (80g/m2)
Mondi Maestro Triotec TCF (80g/m2)
Stora Enso MultiCopy Original Off-White (75g/m2)
Favini Flying Colors (Cream) (80g/m2)
Xerox Premium Digital Carbonless Paper 3R99086
460
+5
460
-5
460
Standard temp.
BIO TOP 3 extra (80g/m2)
460
+10
Plain
Line speed (mm/s)

460
-20
Embossed
460
-15
460
Standard temp.
460
+5
M-Real Data Laser (100g/m2)
Stora Enso Berga Superior (100g/m2)
Avery L7169
Avery L7160
460
+10
460
+15
Howard Smith Replica (135g/m2)
konicaminolta divider Cards (160g/m2)
460
+15
460
+15
290
+15
290
+15
290
+15
290
+15
Disable
Disable
Line speed (mm/s)

290
+15
Stora Enso Berga Cream (250g/m2)
Xerox Digital Colortech+ (280g/m2)
460
Standard temp.
460
+5
460
+5
460
+5
290
+10

B5, A5, 5 1/2x8 1/2
NOTES
Return to home
Go to the next page

290
+10
290
+20
290
+20
23.5 Conversion table of paper weight
24/48
Reference:
* Paper weight (g/m2) : Unit showing the mass of a 1m2 sheet of paper in gram.
* Basis Weight (lb) : The basis weight of a paper is the designated fixed weight of 500 sheets, measured in pounds, in that paper's basic sheet size.
It is important to note that the "basic size" is not the same for all types of paper.
Paper type Basic size

(inch)(mm)
g/m2
40.0
50.0
52.3
54.2
60.2
64.0
66.3
68.7
72.3
75.9
80.0
83.7
88.0
90.0
98.3
100.0
104.7
108.0
110.0
120.0
127.9
130.0
140.0
150.0
160.0
170.0
180.0
190.0
200.0
210.0
220.0
230.0
240.0
250.0
260.0
270.0
280.0
290.0
300.0
Divisor
Bond
17x22
432x559
(lb)
10.7
13.3
13.9
14.4
16.0
17.0
17.7
18.3
19.3
20.2
21.3
22.3
23.4
24.0
26.2
26.6
27.9
28.8
29.3
32.0
34.1
34.6
37.3
39.9
42.6
45.3
47.9
50.6
53.3
55.9
58.6
61.3
63.9
66.6
69.2
71.9
74.6
77.2
79.9
3.7548
Cover
20x26
508x660
(lb)
14.8
18.5
19.4
20.1
22.3
23.7
24.6
25.4
26.8
28.1
29.6
31.0
32.6
33.3
36.4
37.0
38.8
40.0
40.7
44.4
47.4
48.1
51.8
55.5
59.2
62.9
66.7
70.4
74.1
77.8
81.5
85.2
88.9
92.6
96.3
100.0
103.7
107.4
111.1
2.7006
Index
Bristol
25.5x30.5 22.5x28.5
648x775
572x724
(lb)
(lb)
22.2
27.7
29.0
30.0
33.3
35.4
36.7
38.0
40.0
42.0
44.3
46.4
48.7
49.8
54.4
55.4
58.0
59.8
60.9
66.5
70.8
72.0
77.5
83.1
88.6
94.2
99.7
105.2
110.8
116.3
121.8
127.4
132.9
138.5
144.0
149.5
155.1
160.6
166.1
1.8056
18.3
22.8
23.9
24.7
27.5
29.2
30.3
31.4
33.0
34.7
36.5
38.2
40.2
41.1
44.9
45.7
47.8
49.3
50.2
54.8
58.4
59.4
63.9
68.5
73.1
77.6
82.2
86.8
91.3
95.9
100.5
105.0
109.6
114.2
118.7
123.3
127.9
132.4
137.0
2.1899
Tag
24x36
610x914
(lb)
24.6
30.8
32.2
33.3
37.0
39.4
40.8
42.3
44.5
46.7
49.2
51.5
54.1
55.4
60.5
61.5
64.4
66.4
67.7
73.8
78.7
80.0
86.1
92.3
98.4
104.6
110.7
116.9
123.1
129.2
135.4
141.5
147.7
153.8
160.0
166.1
172.3
178.4
184.6
1.6253
Book
25x38
635x965
(lb)
27.1
33.8
35.4
36.7
40.7
43.3
44.9
46.5
48.9
51.3
54.1
56.6
59.5
60.9
66.5
67.6
70.8
73.1
74.4
81.2
86.5
87.9
94.7
101.5
108.2
115.0
121.8
128.5
135.3
142.1
148.8
155.6
162.4
169.1
175.9
182.7
189.4
196.2
202.9
1.4782
Return to home
25/48
Machine code and Destination code for PK-504/505
Category: Options(PK)
TNBT0900085EN
Date of issue: April.27.2009
When PK(504 or 505) for bizhub PRO950 is connected FS-528 or FS-611,

CE needs to confirm the "machine code" and "destination code".
If it was connected PK for bh.920 etc. and when the customer used the punch
mode,
Paper jam of 72-43 code occur.
Therefore, please connect correct PK.
PK(504 or 505) list for bizhub PRO950 is as follows.
Machine
name
Machine
code
Destination
code
Destination
Remarks
PK-504
A14Y
WG1
Europe(Sweden)
4Holes
PK-505
A150
WY1
Europe/Others
2,4 Holes
PK-505
A150
WY2
US
2,3 Holes
Return to home
bizhub PRO 950 ICP List

p/n
A0Y5H020
Name
Printer control board
(PRCB)
Fuse No.
ICP1
ICP2
ICP3
ICP4
ICP5
ICP6
ICP7
ICP8
ICP9
ICP10
ICP11
ICP12
ICP14
ICP15
ICP16
ICP17
ICP18
ICP19
ICP20
ICP22
ICP24
ICP28
A03UH110
A0Y5H070
Operation board/3
(OB3)
ADU drive board

(ADUDB)
ICP1
ICP2
ICP3
ICP4
ICP1
ICP2
ICP3
ICP4
ICP5
ICP6
ICP7
ICP8
ICP9
ICP10
ICP11
ICP12
56GA-908
AC drive board
(ACDB)
26/48
09.07.02 CSO
ICP13
ICP14
ICP15
ICP16
ICP17
ICP1
ICP2
ICP3
ICP4
ICP5
ICP6
Load part
PZS: Toner remaining sensor (40AA8803)
IDCB: IDC sensor board (A0Y5K114)
All photo sensors in Tray1/2/3, all photo sensors in bypass
tray, all photo sensors in vertical conveyance section, all
photo sensors in fusing unit, main body paper exit PS, door
Paper size VR/1,2,3, Fusing temperature sensor/1,2,3,4,
IDC sensor board, inside printer control board
inside printer control board
Coin vendor
inside printer control board (for 3.3V power supply)
M20: Paper lift motor /2 (A0Y5M101)
M22: Bypass tray lift motor (56AA8002)
M11: Toner supply motor(A0Y5J040)
SD5,6,7: Tray lock solenoid /1,2,3 (55VA8254)
SD8,9,10: Pick-up solenoid /1,2,3 (55VA8255)
CL3,5,7: Paper feed clutch /1,2,3 (57GA8201)
CL4,6,8: Pre-registration clutch /1,2,3 (57GA8201)
M14: Blade motor (55VA8013)
M10: Paper exit motor (56AA8011)
M16: Web motor (56GA8017)
M23: Charge cleaning motor (25AA8009)
inside printer control board
SD11: Pick-up solenoid /Bypass (55VA8255)
SD4: Drum claw solenoid (55VA8253)
EL1: Erase lamp (A0Y5M308)
CL9,10: Vertical conveyance clutch/1,2 (57GA8201)
M6: Loop motor (56AA8011)
FM18: Cooling fan/5 (A0Y5M151)
FM19: Developing cooling fan (A03UM158)
FM13,14: Paper exit cooling fan/Lw1,2 (564AM153)
FM15,17: Paper exit cooling fan/Up1,2 (9313-1000-75)
OB1Operation board/1A0U0H040)
inside operation board/3 (for 3.3V power supply)
LCDB: Laser drive board (56UA8754)
OB INVB: OB inverter (56UA8352) (via OB1)
OB2: Operation board/256UA-905) (via OB1)
PS1: Centering sensor (A0Y5M551)
EL2: Transfer exposure lamp (A0Y5M307)
M8: ADU conveyance motor/1 (A0Y5M104)
M26: ADU conveyance motor/2 (A0Y5M104)
M9: Transfer motor (A0Y5M104)
M12: Registration motor (A03UM111)
M7: ADU reverse motor (A03UM111)
M5: Reverse/exit motor (56AA8011)
M25: Transfer assist motor (13GQ8003)
M25: Transfer assist motor (13GQ8003) (inside ADUDB)
M18: Transfer/separation cleaning motor (56AA8002)
FM10,11,23: ADU cooling fan/1,2,4 (27LA8051)
FM1,4: Fusing fan/1,2 (9313-1100-33)
FM25: ADU cooling fan/5 (9313-1000-75)
SD1: ADU lock solenoid (55VA8251)
SD2: Reverse/exit solenoid (55VA8252)
SD3: Fusing solenoid (55VA8252)
Photo sensors inside ADU unit, inside ADU drive board
inside ADU drive board
PS1: Centering sensor (A0Y5M551), inside ADU drive board
PS1: Centering sensor (A0Y5M551), inside ADU drive board
HV2: High voltage unit/2 (56UA8402)
inside AC drive board
inside AC drive board
TCT: Total counter (9323-1200-13)
RL1: Main relay (25SA884625SF8846)
KCT: Key counter
Status indicator lamp
FM6: Cooling fan/3 (56AA8054)
Voltage
5V
12V
5V
12V/A5V
5V
5V
5V
24V
24V
24V
24V
24V
24V
24V
24V
24V
12V
24V
24V
24V
24V
24V
5V/3.3V
3.3V
12V
5V
24V
24V
24V
24V
24V
24V
24V
24V
12V
24V
24V
24V
5V
12V
-5V
5V
24V
5V
12V
24V
24V
24V
24V
27/48
ICP7
ICP9
ICP10
ICP1
ICP2
F1
ICP1
FM5: Write unit cooling fan/1 (13NT8051)

FM8: Write unit cooling fan/2 (56AA8054)
FM12: Cooling fan/4 (27LA8051)
FM26: Cooling fan/1 (55FA8052)
FM27: Cooling fan/2 (55FA8052)
FM2: Conveyance suction fan (56UA8053)
FM9: Polygon cooling fan (56AA8055)
Photo sensors inside scannner unit, inside scanner drive
FM7: Scanner cooling fan (56AA8055)
M13: Scannner motor (55VA8012)
inside JAM sensor board
24V
24V
5V
24V
24V
5V
ICP1
Photo sensors inside LU, inside LU drive board
5V
ICP2
SD100: Pick-up solenoid (55VA8255)

CL101: Feed clutch (57GA8201)
CL102: Pre-registration clutch (57GA8201)
SD100: Pick-up solenoid (55VA8255)
CL101: Feed clutch (57GA8201)
CL102: Pre-registration clutch (57GA8201)
M100: Paper lift motor
(13GG8002(LU407)25AA8017(LU408))
Photo sensors inside DF, inside DF control board
24V
ICP8
56GA-909
Scanner drive board

(SDB)
A0Y5H150
JAM sensor board

(JAMB)
LU drive board
(LUDB)
15SS-901
LU-407)
A0Y7H010
LU-408)
ICP3
F1
A10TH010
DF-616)
DF control board
(DFCB)
CP1
CP3
CP4
F1
F2
SD301: Exit gate solenoid

SD302: Pressure roller release solenoid
SD303: Gate solenoid
FM302: Cooling fan/Rt
SD304: SDF switching solenoid
FM301: Cooling fan
M301: Original conveyance motor
M302: Original feed motor
SD304: SDF switching solenoid
FM301: Cooling fan
M303: Tray up/down motor
M304: Original exit motor/1
M305: Original exit motor/2
SD301: Exit gate solenoid
SD302: Pressure roller release solenoid
SD303: Gate solenoid
FM302: Cooling fan/Rt
24V
24V
24V
24V
5V
24V
24V
24V
24V
28/48
FS-611/528 (Main body: Picasso) ICP load list

Load
No.
Name
M1
FS conveyance motor
M2
Shift roller motor
M8
Paper exit motor
M3
Main tray lift motor
M7
Paper exit roller motor
M12
Gate motor
M21
Sub tray paper exit motor
M400
Paper exit belt motor
SD4
Paper exit opening solenoid
SD5
Bypass gate solenoid
SD7
Side stitch stopper solenoid /Fr
SD8
Side stitch stopper solenoid /Rr
5V 5V series (sensor/control circuit, etc.)
M4
Clincher rotation motor
M5
Alignment motor /Up
M6
Stapler rotation motor
M11
Stapler movement motor
M16
Alignment motor /Lw
M9
Stapler motor /Rr
M10
Clincher motor /Rr
M14
Stapler motor /Fr
M15
Clincher motor /Fr
M13
Stacker entrance motor
M18
Saddle stitching stopper motor
M19
Folding blade motor
M20
Folding transfer motor
SD6
Tri-folding gate solenoid
Note
Protection device
No.
Board
ICP10 FS control board(FSCB)
ICP11
ICP4
ICP8
ICP5
ICP100
ICP2
FS-604 only ICP7

FS-604 only
ICP6
FS-604 only ICP3
FS-604 only
ICP2
FS-604 only
FS-604 only
FS-604 only
FS-604 only
FS-604 only
FS-604 only
ICP5
ICP7
ICP4
ICP8
ICP6
ICP1
Relay board(RB)
PI-506,PI-501 (Main body:Picasso-m,Picasso ICP load list

Load
No.
Name
M201
Tray lift motor /Up
M202
Tray lift motor /Lw
M203
Conveyance motor
CL201
Transfer clutch /Up
CL202
Transfer clutch /Lw
CL203
Registration clutch
SD201
Separation solenoid /Up
SD202
Separation solenoid /Lw
Note
Protection device
Board
PI drive board(PIDB)
ICP1
No.
ICP4
ICP3
ICP2
ICP1
29/48
ZU-607,ZU-604/605,ZU-601/602 ICP load list

(Main body: Picasso-m,LaPlataM,Picasso(LaPlata
No.
M1
M2
M3
M4
M5
M6
M7
M8
M10
SD1
SD2
CL1
24V
5V
Load
Name
Registration motor
1st stopper motor
2nd stopper motor
Punch motor
Punch shift motor
Conveyance motor
Punch scraps conveyance motor
Punch switchover motor
Conveyance motor cooling fan
Gate solenoid /Lw
Gate solenoid /Up
Punch clutch
Door open detection circuit
5V series (sensor/control circuit, etc.)
Note
Protection device
No.
Board
ICP2 ZU control board (ZUCB)
ICP8
ICP10
ICP3
ICP5
ICP9
ICP6
ICP7
ICP4
ICP11
ICP1
30/48
TU-502,TU-501 (Main body: Picasso-m,Picasso ICP load list

Load
No.
Name
Note
M101
Conveyance motor
M102
Blade motor
M103
Stopper motor
M104
Stopper release motor
M105
Press motor
M106
Holder motor
M107
Pusher motor
M108
Scraps removal motor
*F1 covers all entrances of motor related loads.
Protection device
No.
Board
ICP8 TU drive board(TUDB)
F1*
ICP4
ICP7
ICP6
ICP5
ICP1
ICP9
ICP2
31/48
PK503/504,PK505 (Main body: Picasso-m,Picasso,LaPlataM,LaPlata ICP load list

PK503/504
No.
Load
Name
Note
M801
Punch motor
M802
Punch shift motor
5V
No.
Protection device
Board
ICP3 Punch drive board (PDB)

ICP2
ICP1
PK505
No.
Load
Name
M301
Punch motor
M302
Punch shift motor
5V
Note
No.
Protection device
Board
ICP3 Punch drive board (PDB)

ICP2
ICP1
32/48
bizhub PRO 950 Troubleshooting (Firmware)
33/48
Special firmware list

based on Ver.G00-20,21
EF1
Ver.G00-20( FS-528/611,ZU-607)
EF2
Ver.G00-10( MK-724, GP-501)
EF2
Return to home
34/48
No EF1
bizhub PRO 950 Troubleshooting

Category : Engine firmware
Date of issue: Dec. 2009

Return to home
Engine special firmware list(based on Ver.G00-20,21)

Special
CSES
ROM Ver.
DL No.
GU0-20
DLBT0902423JP
Item
DIPSW
Changed the default setting of punch hole

setting.
- DipSW 24-2_0: Current setting.
- DipSW 24-2_1: When the punch hole part is
2/3 or 2/4, and punch function is never used,
the "Left of 3-Hole Punch" or "Left of 4-Hole
Punch" is selected.
24-2=1
The MFP that equips the modem for CSRC may

fail to recognize its finisher when it is returned
from the power save mode.
Mixed paper size printing for the Program Job.
Bundling jobs for stapling in the Program Job.
Bundling file combination jobs in HDD for

stapling.
When outputting a program job requires paper
feeding from bypass tray, the machine may stop
with the original check message displayed on the
operation panel.
*1:Mixed paper size printing for the Program Job.
*1:Bundling jobs for stapling in the Program Job.
10
*1:Bundling file combination jobs in HDD for

stapling.
GM2-20
DLBT0903116JP
5
6
GM4-21
DLBT0903476JP
Return to home
GU0-20
*1: The content improved in No4/5/6 of Ver.GM2-20 is including them to Ver.GM4-21 too. because
these can not include them to Ver.G00-21.
version
G00-20
Following fault was corrected, when key counter

is pulled out.
- DIPSW9-1=0(Ignore), The cue of Windows will
become off-line, if SNMP of driver is turned ON.
- DIPSW9-1=1(Stop printing), The machine
becomes unable to receive any print jobs and
the data LED stays blinking.
Based
G00-21
35/48
Category : Options firmware
No EF2
Date of issue: Dec. 2009
Return to home
Options special firmware list

FS-528 (based on Ver.G00-20)
- None
FS-611 (based on Ver.G00-20)
- None
ZU-607 (based on Ver.G00-20)
- None
MK-724 (based on Ver.G00-10)
- None
GP-501 (based on Ver.G00-10)
- None
Return to home
36/48

(Printer Controller Firmware / Printer Driver)
Controller special firmware list
Controller based on Ver.G00-20
IPF1
Printer special driver list
PS(P) Driver
PSP1
- PS(P) Special driver) For Windows: Based on Ver.2.0.0

- PS(P) Special driver) For MacOS9.x: Based on Ver.2.0.0
For MacOS10.3x/10.4x/10.5x: Based on Ver.2.0.0
PS(Plug-in) Driver
PLG1
- Plug-in Special driver) For Windows: Based on Ver.2.0.220

- Plug-in Special driver) For MacOS9: Based on Ver.2.0.383
- Plug-in Special driver) For MacOS10.3.x/10.4x/10.5x: Based on Ver.2.0.220
PCL Driver based on Ver.2.0.0.0
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PCL1
37/48
Category : Controller firmware
No IPF1
Date of issue: Dec.2009
Return to home
Controller special firmware list

Special
CSES
ROM Ver.
DL No.
1
2
GC0-20
DLBT0902918EN
4
GC1-20
DLBT0903132EN
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Memory
Item
SW for
controller
It's impossible to get "Paper Names"

information occasionally using
PCL/PS(Plugin) driver.
Job with Overlay is not printed correctly.
When sending the BOX Job from

PrintGroove POD-Que, the character of
the file name using
Japanese get garbled on Operation Panel.
When printing scans from ipro to the
bizhub 950, duplex jobs that are blank on
the back side are printing incorrectly. The
blank pages are being ignored and what
should print as two front pages are
actually printing back to back.
When printing documents from SAP
environment to the bizhub 950, duplex
jobs can not print correctly.
Based
version
G00-20
No.22:1
GC0-20
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Category:PS(P) Driver
No PSP1
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PS(P) Special driver list

- None
39/48
Category : PS(Plug-in) Driver
No PLG1
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PS(Plug-in) Special driver list

- For Windows: Based on Ver.2.0.220
- For MacOS9: Based on Ver.2.0.383
- For MacOS10.3.x/10.4x/10.5x: Based on Ver.2.0.220
Special
Driver
Version
MacOS-X
2.0.237
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CSES
DL No.
DLBT0903212EN
Memory
Item
SW for
controller
This program is released to correct

the problems found in the
Japanese applications of Mac OS
10.3 and 10.4.
Based
version
MacOS-X
2.0.220
40/48
Category : PCL Driver
No PCL1
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PCL Special driver list(Based on ver.2.0.0.0)

- None
Return to home
41/48
2009/08/07
BT-CSO
Production Support Department 2
bizhub PRO 1200/1200P/1051/950 2nd

Controller log and Captured files getting procedure
1. Preparation in advance
1.1 USB memory
-
USB memory with a form (thin) that can be connected to the USB socket provided on
the IC board (ICB), or USB memory provided with an extension cable when a direct
connection is not available due to its form.
USB memory that has been formatted on Windows OS.
USB memory with a capacity larger than 16 Mbyte, when used for the acquisition of
defective log.
When used for capture acquisition, the larger the capacity of the USB memory, the
greater the number of data that can be obtained. (The number of data that can be
obtained depends on the print size of the original and the capacity of the USB memory.)
BT has confirmed operations of the following USB memories.

USB memory BT has checked operations
Manufacturer
Model number
Capacity
Result
BUFFALO
RUF-C128M/U2
128M
OK
BUFFALO
RUF-C256M/U2
256M
OK
BUFFALO
RUF-C512-BK/U2
512M
OK
BUFFALO
RUF-C/U2
4G
OK
GreenHouse
GH-UFD512S
512M
OK
Princeten
PFU-2TW512
512M
OK
Transcend
TS512MFJV30
512M
OK
ELECOM
MF-AU2512SV
512M
OK
Sony
USM512J
512M
OK
1.2 Key files for log acquisition

*The key files will be provided on CSES-TNI: TNBT0900038EN*
a. Key file for acquisition of the defective log of the controller: showalllog
b. key file for acquisition of the controller capture: getcapture
*Store either key file (a) or (b) in the USB memory.
If both key files are stored in the USB memory at the same time, the files may not be
captured correctly.
1.3 Setting of the controller
Make settings of [MACHINE]-[Controller]-[Spool setting] --> "ON" on the operation panel of
the main body. When the spool setting is changed, the main power switch (SW1) is required
to be turned OFF and ON.
1
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2009/08/07
BT-CSO
1.4 Situation of needed controller log and captured files
The following list describes which case the controller log and captured files are required,
generally.
Example of the symptom
Controller defective log
Controller capture
Decreasing of productivity
garbage characters / Image shift /
Image rotation
The paper doesnt output
to designated output tray.
When outputting, controller locks up
and doesnt output.
2. Procedure for acquisition

2.1 Procedure of acquisition of the controller defective log
<<Timing of connecting USB memory to the USB port on the IC-board and capturing controller
log>>
After the symptom occurred. (Best timing is immediate aftermath of the symptom occurrence.)
1. Store the key file for acquisition of the controller defective log (showalllog) in the USB
memory with empty space.
2. Connect the USB memory to the USB port provided on the IC board (ICB).
3. Wait until the "Data" lamp on the operation panel of the main body stops flashing. Or, wait
until the access lamp of the USB memory stops flashing.
* The data acquisition is normally completed in about 15 seconds after the lamp stops
flashing.
* The "Data" lamp on the operation panel normally flashes while the defective log is being
collected. However, the lamp will not flash when there occurs a communication error
between the controller and the main body.
4. Check to see if the name of a log file obtained is shown in the upper left section of the screen
when the following buttons are pressed down on the operation panel:
[MACHINE]-[Controller]-[98 log file]. (IPLog_yyyymmdd_hhmmss.log)
* You cannot check when there occurs a communication error between the controller and the
main body.
5. Remove the USB memory from the USB port provided on the IC board (ICB).
6. Check to see if there is an IPLog_yyyymmddhhmmss.log file obtained on the day in the USB
memory, and then copy all of the files stored to the PC.
43/48
2009/08/07
BT-CSO
<Files to be obtained>
- IPLog_yyyymmddhhmmss.log: Controller log
- XXXXX.spl: Print data (The latest 10 jobs are captured.)
* Several files other than the above are stored depending on the condition.
* A part of log file name yyyymmdd_hhmmss describes the following.
yyyy: year
mm: month
dd: day
hh: hour
mm: minute
ss: second
Ex. 20090204_152230--> This file was captured at 15:22:30 on February 2, 2009.
7. Be sure to turn the main power switch (SW1) OFF and ON after removing the USB memory
from the USB port. If it is not turned OFF and ON, there will be no guarantee for its proper
operation after the log acquisition is completed.
8. Compress the files copied to the PC to be sent to KMBT.
2.1 Procedure of acquisition of the controller capture

<<Timing of connecting USB memory to the USB port on the IC-board and getting captured file>>
Before the symptom occurs.
1. Obtain a key file for acquisition of controller capture from CSES-TNI ID: TNBT0900038EN*.
Or create a key file. (A key file can be created from a Notepad.)
Key file format
:The underlined section is edited.
HDDorUSB, type
type=USB: Saved in the USB memory inserted.
MIO, switch, count
switch=ON: Obtained switch=OFF: Not obtained

count=1 to : Number of files obtained
(Overwritten with a number specified and deleted in the order
of the older files when out of memory.)
NET, switch, count
:The same as above
RIP, switch, count
:The same as above
PDL, switch, count
:The same as above
TIF, switch, count
:The same as above
- MIO: Data received from the network

- NET: Data analyzed with PrintJobAnalyzer
- RIP: Data stored in RIPBuffer
- PDL: Data analyzed with PJLParser
- TIF: TIFF image data output by interpreter
2. Copy a key file for acquisition of an edited controller capture (getcapture) in the USB
memory with empty space.
3. Connect the USB memory to the USB port provided on the IC board (ICB).
4. About after waiting for 20 seconds, check to see if the access lamp of the USB memory
stops flashing.
3
44/48
2009/08/07
BT-CSO
5. Continue printing until there occurs any problems you want to obtain.
*Print speed gets slower than usual according to the contents of acquisition (or the contents
of the key file).
6. Before removing the USB memory, open the front door/Rt of the main body to start writing to
the USB memory.
7. Check to see if the access lamp of the USB memory stops flashing, and then remove the
USB memory from the USB port provided on the IC board (ICB).
8. Check to see if there are files obtained on the day in the USB memory, and then copy all of
the files stored to the PC.
<Files to be obtained with switch=ON>
- MIO_yyyymmdd_hhmmss.txt
- NET_yyyymmdd_hhmmss.txt
- RIP_yyyymmdd_hhmmss.txt
- PDL_yyyymmdd_hhmmss.txt
- TIF_yyyymmdd_hhmmss.txt
* A part of log file name yyyymmdd_hhmmss describes the following.
yyyy: year
mm: month dd: day
hh: hour
mm: minute ss: second
Ex. 20090204_152230--> This file captured at 15:22:30 on February 2, 2009.

9. Compress the files copied to the PC to be sent to KMBT.
Return to home
45/48
J7245 (ZU605/607)
Category: Option(ZU)
TABT0900123EN
Date of issue: June.29.2009
Subject:Problem:Jam 72-45 in ZU-605 and ZU-607

Cause: Burr on the top of Guide Plate 3 in ZU-605 and ZU-607
Solution: After confirming the burr on Guide Plate 3, remove burr in accordance
with attached files.
1. Put the curled A4 Paper into the entrants of guide plate.
Rotate rotary knob and confirm whether burr is on the guide plate or
not.
2. Remove the burr on Guide Plate 3 (Refer to attached file)
3. If you dont feel burr, work is completed.
Return to home
Go to the next page
To remove burr on Guide Plate 3 in ZU-605 and ZU-607

(Jam 72-45 is caused by burr )
46/48
When you estimate Jam 72-45 may be caused by burr on Guide Plate 3, please remove burr as follows.
1.Remove Slide rail stopper (2 screws) and pull out Folding Unit.
2.Curl the A4 Paper as pictured in the figure.

Put the A4 Paper into the entrants of guide plate.
Rotate rotary knob and confirm whether burr is on the guide plate or not.
Curl direction
A4 paper
Long edge
Rotary knob
Curl direction
Burr
Long edge
47/48
A: 13NQ45051 Guide Plate 3
3. When you feel burr of Gide Plate 3, please perform as follows.

Remove the hook of spring on release lever (Front spring)
(It is easier to remove burr)
Remove the hook of spring on release lever (Rear spring)

(It is easier to remove burr)
4. To remove burr by the scale wrapped by sandpaper

Roughness of sandpaper is from #800 to #1000. (Don't use rough sandpaper)
Please touch the plate softly not to reveal coating.
Burr
5. Check the burr on the guide plate again (as Procedure 2)

6.Set the hook of spring on release lever (Front spring and Rear spring)
Put the screw of Slide Rail Plate.
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48/48

Bizhub: Troubleshooting Guide

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TROUBLESHOOTING GUIDE

KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.

bizhub PRO 950 Troubleshooting Guide

3. Density reduction due to IDC sensor contamination

4. About the setting of Large size paper count method

5. Notes for PS Plug-in driver

6. RC mounting kit for 920/950

7. Paper feed roller setting of main body trays and LU-407/408

8. Soil at paper edge

9. Paper setting table Ver.2.0 (for soft roller)

10. Paper setting table Ver.2.0 (for hard roller)

11. Machine code and Destination code for PK-504/505

13. Special firmware list for engine and options

14. Printer Controller firmware printer driver list

15. Controller log Capture getting procedure

Caution of use: "Delete All Data" for HDD

Date of issue: Aug.31.2009

Object machines:1200/1200P/1051, 950

1. Purpose of this function

Date of issue: July.24.2009

Object machine : bizhub PRO950

Parts Number / Firmware / ETD:

Release schedule with

[MIF machines : For the combination of bizhub PRO950 + RC-501]

Parts number & Firmware version

It is necessary to change DipSW. (For New developing unit)

[MIF machines : bizhub PRO950 (RC-501 uninstallation)]

Parts number & Firmware version

It is necessary to change DipSW. (For New developing unit)

Switch DIP-SW for New

X: The image density

Serial cut in number

Date of issue: Jan.28.2009

Date of issue: June.8.2009

Object machines:1200/1200P/1051, 950

I. Accessory parts (RC-501)

Accessory parts (RC mounting kit for 920/950)

10. Waste toner

12. Shoulder screw

13. TP screw M4x8

14. TP screw M4x4

15. TP screw M4x6

16. TP screw M3x6

Date of issue: Jan.28.2009

Paper feed roller setting

Recommended setting by paper size and weight

Paper pressure amount: no paper feed

92 - 130 131 - 161 162 - 209 210 - 244 245 - 300

Restriction of bizhub PRO 950: Soil at paper edge TNI No.TNBT0900009EN*

Serial cut in number

bizhubPRO950 Replacement Procedures for the Guide Plate in the ADU

4. Remove the Fusing unit (2 screws

5. Remove the reverse/exit unit cover (2 screws

6. Remove the reverse/exit unit (2 screws, 1 solenoid connecter

7. Remove the cover and ADU arm(4 screws and 6 connecters)

8. Remove the ADU drive board (3 screws8 connecters)

10. Slid the guide out.

PAPER SETTING table for soft-roller has been revised.

Hammermill Color Copy Cover Photo White