We're here for you

Search Samsung Support

Search form

How do I reset my ice maker?

Where can I find a user manual?

How do I find a replacement remote control for my TV?

Get product help

How to find my model number

Search by product category

Choose your product

How to find my model number

Back

2024 Best Digital Customer Experience

1st Place

Most recognized organization that expands digital service channels for seamless customer experience. With thoughtful approach of the technology, Samsung has been able to better process the conversations and deliver consistent communications to truly understand what Samsung customers are experiencing.

Technology of the Year

2024 Winner

Samsung was recognized by the Business Intelligence Group for Excellence in Customer Service Award for our Supporting Consumers via SMS Using AI Language Initiative.

Business Intelligence Group Excellence in Customer Service Award 2024

Innovation in Customer Service & Best Customer Satisfaction Strategy

Gold Award Winner

Samsung Care was recognized with a gold Stevie award for Supporting Consumers via SMS Using AI-Language Translation Technology Award for Innovation in Customer Service and Best Customer Satisfaction Strategy for Samsung Beyond Boundaries, a program that provides customers in rural areas with access to quality repair service.

Stevie Innovation in Customer Service Award 2024

ACSI

2024 Ranked #1

Samsung Appliances for Warranty Coverage, Service Experience, Ease of Arranging Service, Timeliness of Service Repair, Courtesy and Helpfulness of Service Tech.^*

Samsung TV for Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience.¹

American Customer Satisfaction Index (ASCI) Award 2023

Best Customer Experience Strategy – Over 10,000 Employees

Gold Award Winner

For the second year in a row, Samsung Electronics America has been given a GOLD award in the International Customer Experience Awards. Samsung is recognized for developing and implementing a customer experience strategy intended to provide customers in rural areas with access to quality Samsung care for their TVs and home appliances through its “Samsung Beyond Boundaries” project.

International Customer Experience (ICXA) Award 2023

Do more

We’re here to make sure you’re taken care of, with convenient service options

Learn more

One UI 6

Learn more

Samsung SmartThings to manage all your Smart Connected devices in one App

Use SmartThings with your devices

Learn more

Use Bluetooth with your Samsung TV to eliminate wires with your Samsung Soundbar and Samsung Galaxy Phone

Use Bluetooth devices with your smart TV

Learn more

Samsung Care+ for all you Samsung Products

Samsung Care+, your phone with added peace of mind

Learn more

Find resources

Manuals, drivers, and software

Get the latest drivers, manuals, firmware, and software.

Learn more

Request repair service

Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair.

Start repair service Track service request

Watch how-to videos

Watch our helpful videos to get the most out of your Samsung products.

Watch now

Register your product

Gain access to exclusive offers and perks, apps and services, world-class customer support and more.

Learn more

Windows update information

Get all the information you need to update your Samsung PC to the latest version of Windows.

Windows 11 Windows 10

Warranty

Learn more

Cracked screen? Skip the repairs.

Trade-in & Upgrade to a Certified Re-Newed Galaxy phone for as low as $250**. Additional 5% applied at cart.

Shop Now

Product simulators

Use our interactive simulators to walk through select hardware and software features on your device step by step.

Get started

Find replacement parts or start a self-repair

If you’re looking for a replacement part, visit Samsung Parts to find what you need. To self-repair a mobile phone or tablet, visit our partner site, Encompass, for step-by-step guides and Samsung genuine parts.

Find parts Start a self-repair

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support

Contact

Call or Text Us Give us a call

How can we help you?

1-800-SAMSUNG 1-800-SAMSUNG

1-800-726-7864 1-800-726-7864

Mobile 8 AM - 12 AM EST 7 days a week
Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
IT/Computing 8 AM - 12 AM EST 7 days a week
Text Support 24 hours a day 7 days a week

Go to site

^**Price is reflective of purchasing the lowest price Certified Re-Newed phone with a cracked screen trade in. See Terms & Conditions

1 Based on the 2024 ACSI® Survey of customers rating their TV manufacturer. Samsung was rated #1 in Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience. Samsung tied with one other manufacturer for Courtesy and helpfulness of Service Tech, Service Experience and Call Center Satisfaction Index. Samsung tied with two other manufacturers for Ease of arranging service. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. For more about the ACSI, visit www.theacsi.org

* Based on the 2024 ACSI® Survey of customers rating their appliance manufacturer. Samsung was rated #1 in Warranty coverage, Service Experience, Ease of Arranging Service, Courtesy and Helpfulness of Service Tech, and Timeliness of Service Repair. The #1 rating for warranty coverage is shared with one other manufacturer. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. For more about the ACSI, visit www.theacsi.org

‡ Coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.

Fast, easy checkout with Shop Samsung App

Easy sign-in, Samsung Pay, notifications, and more!

Get the app

Or continue shopping on Samsung.com

The Shop Samsung app

Free standard shipping, exclusive offers and financing options.

GET

The Shop Samsung app

Free standard shipping, exclusive offers and financing options.

GET

You Are About To Be Redirected To Investor Relations Information for U.S.

Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.

CANCEL

CONTINUE

Redirect Notification

As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.

For more information, please visit HP's website: http://www.hp.com/go/samsung

* For Samsung Supplies information go to: www.hp.com/go/samsungsupplies
* For S.T.A.R. Program cartridge return & recycling go to: www.hp.com/go/suppliesrecycling
* For Samsung printer support or service go to: www.hp.com/support/samsung

Select CONTINUE to visit HP's website.

CANCEL

CONTINUE