Hotel chatbots are the modern equivalent of hotel concierge services and are one of the latest technologies used to enhance the user experience. By using AI, Big Data, and structured Data, guests can check in, check-out, make reservations and even ask for local restaurant recommendations."}},{"@type":"Question","name":"What are the benefits of using an AI chatbot for hotels?","acceptedAnswer":{"@type":"Answer","text":"
What are the benefits of using an AI chatbot for hotels?Using AI chatbots can bring many benefits to your hotels. Their implementation can increase customer satisfaction, direct bookings, and staff productivity. We can take the example of Velma, 3rd generation AI chatbot for hotels."}}]}
Quite simply, Velma (Hotel chatbot) installed on the website generates direct bookings; and qualified leads for the sales teams. In 2023, these leads amounted to over $579M*.
*Audited by Ciklea Accounting & Audit Paris.
The AI virtual assistant, Velma, successfully processes 85% of customer requests in 36 languages, enabling you to maximise your conversion rates and boost the efficiency of your teams, while reducing operational costs.
Conversation analysis can be used to generate predictive models enabling you to update the hotel's website in real-time, as well as your communication and marketing campaigns (Use SEO for more direct booking).
By harnessing AI and big data in the hotel sector, Quicktext provides a unique proposal, enabling you to:
Quicktext's technological advance has been recognised on a number of occasions, in particular at the Premium Travel Awards in Shenzen, China, and at the International Tourism Meeting in Paris, France.
Last April, Quicktext was ranked No. 2 among 13,000 companies in France for its leadership in AI.
Accor (FRA), Emaar (UAE), Eurostars (SPA), H-Hotels (GER), Hyatt (USA), Highgate (USA), Jaz Hotels (EGY) Palladium (SPA), Precise (DEU), Santa Fe (MEX), Warwick (USA).
With a recommendation rate of 96% according to the Hotel Tech Report, Quicktext is regularly ranked #1 in the field of AI in the hospitality industry.
Quicktext analyses, structures and provides over 2300 data points for every hotel.
This structured and centralised data supplies responses for artificial intelligence, optimises online marketing strategy, and dynamically generates content (web, app, help desk).
Q-Brain+, the brain of Velma, is the only AI in hospitality, globally, which consists of both a conversational AI layer and a generative AI layer. Thanks to the 2,300 points of information/ data collected, per hotel, as well as the on-going analysis and control of a team of 36 linguists, Q-Brain is universally recognized as the benchmark AI in the hotel industry.
Quicktext anonymises, centralises and indexes all the data produced during conversations between Velma and customers.
Processing this data enables you to:
The future of hospitality is here!
Join us at our stand and experience how Quicktext's cutting-edge AI is reshaping guest experiences. Let's innovate, inspire, and elevate the industry together, see you there!
Date: January 22-24, 2025
Location: Stand 8D42, IFEMA Madrid, Spain
We’re thrilled to announce that Quicktext will be attending the upcoming hotel networking event to connect with our hotelier partners!
Don’t miss this unique opportunity to network with industry professionals and discover potential partnerships that can help create powerful strategies for your hotel.
Come and explore how our AI-powered solutions can streamline your operations, enhance guest experiences, and boost revenue
Don’t miss out!
Date: November 14, 2024
Location: Selvático Rooftop Bar, Benidorm Spain
Time: 18:30 - 22:00h
We're thrilled to announce that Quicktext will be participating in HotelTIME TechTalk in Prague. This annual event brings together hospitality tech leaders, hoteliers, and innovators to discuss the latest trends and future of the industry.
Join us to learn how AI-powered solutions can transform your hotel operation, boost direct revenue and increase guest satisfaction.
Date: November 14, 2024
Location: Grand Hotel Prague Towers
Time: 15:00 h
Quicktext analyses, structures and provides over 2300 data points for every hotel.
This structured and centralised data supplies responses for artificial intelligence, optimises online marketing strategy, and dynamically generates content (web, app, help desk).
Q-Brain+, the brain of Velma, is the only AI in hospitality, globally, which consists of both a conversational AI layer and a generative AI layer. Thanks to the 2,300 points of information/ data collected, per hotel, as well as the on-going analysis and control of a team of 36 linguists, Q-Brain is universally recognized as the benchmark AI in the hotel industry.
Quicktext anonymises, centralises and indexes all the data produced during conversations between Velma and customers.
Processing this data enables you to:
The possibility of integrating multiple communication channels. Integration with Booking, expedia and many others. A very complete backend. Hotel chain friendly. Very customizable. Continuous improvement and attention to customer feedback Very quick integration with our booking engine.
Quicktext is the best-suited platform for our hotels. Its user-friendly back-end interface supports multiple languages and links with our booking engine for real-time reservations, generating incremental revenue. Our GM and staff love the tool, and Quicktext's support worked closely with us from onboarding to post go-live.
Quicktext has proven to be an efficient and affordable system for us, providing exceptional service and response to both our staff and guests. It has played a vital role during this crisis by attending to guest inquiries promptly. We appreciate Quicktext's support and look forward to a long-lasting partnership.
Quicktext's customer reps are exceptional, always improving the software to our needs. The user-friendly interface allows control over AI text responses, while multilingual support caters to our global customer base. Quicktext's live chat has boosted revenue by quickly responding to inquiries.
Velma can answer customer queries instantly, making it a persistent presence on our website. It provides polite and efficient customer service and can manage multiple conversations simultaneously, replacing traditional forms of contact such as emails and phone calls. Velma is easy to integrate and manage.
Quicktext is a specialized solution that understands our needs. Their evolving platform is an excellent conversational and conversion tool, with data analysis helping us focus on the right metrics. Onboarding Quicktext is straightforward, enabling us to concentrate on business.
