Self-Storage Industry

Self-Storage facilities are popping up wherever you go. It is estimated that there are between 45,000 to 60,000 such facilities across the United States. In order to rent a storage unit, tenants/unit occupants and landlords/owners of these facilities enter into rental agreements. Issues that may arise include disagreements concerning payment amounts and terms, property damage, and wrongful sale of contents. Often, the self-storage lease/rental agreement will contain an arbitration clause requiring the parties to resolve disputes through private arbitration. Arbitration is an expeditious and cost-effective alternative to litigation.

NAM (National Arbitration and Mediation) has created a customized program to resolve self-storage industry disputes. NAM’s program includes a distinct set of arbitration rules specific to the resolution of the self-storage disputes, a nationwide panel of independent arbitrators who are skilled at resolving these types of cases and experienced case managers to assist with the administration of these matters.

Below are links to the following rules and documents for the filing of an arbitration claim:

• NAM’s Demand for Arbitration/Arbitration Notice for Self-Storage Industry Disputes
• NAM’s Self-Storage Industry Dispute Resolution Rules and Procedures
• NAM’s Fees for Matters Governed by NAM’s Self-Storage Industry Dispute Resolution Rules and Procedures

For further information about this program, please contact the Commercial Department at NAM, via telephone at (800) 358-2550, Ext. 128, email at [email protected] or request more information via the following link: