Why NAM

Recognized as a leading alternative dispute resolution (ADR) provider in the United States, NAM has provided services, including the administration of arbitrations and mediations, throughout the United States and internationally, for more than 30 years. NAM is consistently recognized by the legal community for its superb customer service and exceptional panel of arbitrators and mediators.

NAM works with law firms and organizations of all sizes, including attorneys, in-house counsel and C-level executives, to provide top-quality ADR services for even the most complex of matters. Additionally, NAM works with more than 10,000 commercial entities, including over 50 percent of Fortune 100 companies.

ADR services include, but are not limited to, Arbitration, Mediation, Case Management, Trial Preparation Services, Mock Jury Trials, Dispute Resolution Training, Discovery Referees/Special Masters, VirtualNAM (NAM’s digital conferencing solution) and myADR®, the company’s patented case management system.

We offer litigants a nationwide panel of more than 2,600 top-tier former judges and legal practitioners uniquely qualified to facilitate the resolution of disputes in a private forum. NAM maintains rosters in all 50 states, Puerto Rico and in major cities around the world.

The neutrals on NAM’s panel have a minimum of 10 years of legal experience derived from affiliations at top law firms and/or service on the state and federal court benches. Providing the legal community with highly qualified and experienced neutrals is at the heart of what NAM does.

NAM has established a national reputation as one of the preeminent ADR administrators in the industry.  Our seasoned staff of Case Managers have significant experience in administering matters encompassing a wide variety of legal practice areas. They work closely with parties to assist in the selection of the best qualified neutral for the specific case at hand. NAM’s Case Managers carefully oversee the administration of each matter and are accessible and available to the parties to answer questions relating to the administration of the mediation or arbitration – ensuring that cases are handled in a timely, efficient and diligent manner.

The following core competencies are just some of the reasons why clients recognize NAM as a leading provider of ADR services:

An Award-Winning Roster with Subject Matter Expertise – an unparalleled panel of neutrals with a broad array of subject-matter expertise including former judges from both the state and federal court benches and experienced legal practitioners;

Industry Leadership – NAM is a true pioneer in the field of ADR and continues to be on the forefront of new initiatives and programs.  As a result, the company has received numerous awards and accolades from the legal community.

Customization and Innovation – exceptional aptitude for customizing and implementing ADR programs;

Superior Case Administration – an experienced team of case managers with the skill set and experience to handle all aspects and nuances of specific ADR programs;

Technology – innovative and effective use of technology, including a proprietary case management system that is both user friendly and technologically advanced; and the ability to administrate virtual arbitrations and mediations throughout the country via digital conferencing (Virtual ADR).

Dedication to Customer Service – NAM’s client retention rate is in excess of 95%; and

Fees – a consistent, competitive, transparent, and predictable fee structure.