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Microsoft Store Online Trade-in Program

Trade in your used laptop, tablet, phone, or gaming console and get cash back.*
For personal For business

How trade-in works

The Microsoft Store Trade-in Program is powered by Recommerce™, a company that specialises in electronics reuse and recycling. You get cash back and your used device gets a new home—or Recommerce will recycle your device at no cost to you. Recycled devices are not eligible for cashback.
Get a trade-in value

Get a trade-in value

Check the eligibility of your used device and get a trade-in value on the Recommerce ™ trade-in page.

Send in your used device

Select your device, assess its condition, and send it to Recommerce™ within 15 days using the prepaid shipping label provided.

Get paid

Once everything is finalised by Recommerce, you’ll receive payment via bank transfer within 30 days.
Image of Xbox Series S

Use trade-in cash to upgrade to a new Xbox Series S

Get the products you want for less from Microsoft Store. Just trade in an eligible device and use the cash toward your next Xbox console.
Shop Xbox Series S Choose your device eligibility

More than one sustainable option

There are many ways to recycle your used device or give it a new life. Trading in is just one option.
An Xbox console and Surface devices with accessories.

Start a trade in

Check the eligibility of your used laptop, tablet, phone, or game console and trade it in to get cash back.
Get a trade-in value
A woman uses a Surface device while sitting in a kitchen.

Recycling electronic devices for good

If your device isn’t eligible for trade in, explore recycling services in your region to help divert electronic waste from landfills.
Find recycling programs
A person carries a refurbished Surface device.

Shop refurbished

When it’s time for a refresh, consider a Microsoft Surface or Xbox Certified Refurbished device that’s screened, repaired, tested, and better for the planet. 
Learn about refurbished devices

Ready for a new device?

Shop Surface deals

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Shop Xbox consoles

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Shop Xbox accessories

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Shop accessories

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Frequently asked questions

  • The Microsoft Store Trade-in Program powered by Recommerce™ lets you trade in an eligible used device for  cash back. Just answer a few questions about the brand, model, and condition of your used device and Recommerce™ will provide an appraisal that reflects a fair estimate of your device’s condition and value. For trade-in promotions that require the purchase of a new Surface or Xbox qualifying device from Microsoft Store, you’ll be asked to upload a proof-of-purchase PDF.

    Read the full Microsoft Store Trade-in Program terms and conditions. 

  • If you approve of the trade-in value, you will be asked to confirm some personal details. Then, print the prepaid shipping label and ship your used device to Recommerce™. Once your used device is received, inspected, and approved, Recommerce™ will issue cash to your bank account within 30 days.

  • If your used device isn’t eligible for trade-in as determined by Recommerce after inspection, Recommerce will contact you. You still have the option to recycle the device through Microsoft’s recycling resources in your region or you can request that Recommerce return it to you. Devices that do not meet trade-in requirements and that are recycled are not eligible for cash back.

  • Recommerce™ is a France-based company that specialises in consumer electronics trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft Store Trade-in Program in France, Germany, Italy, and Spain.

  • Once your used device is received, inspected, and approved, Recommerce™ will issue cash back via bank transfer within 30 days.

  • During your trade-in process you will be asked to answer a few questions about the brand, model, and condition of your used device. This information will then enable Recommerce™ to provide an appraisal that reflects a fair estimate of your device’s value.

  • The devices that are eligible for trade-in occasionally change. For the latest eligibility and value information please refer to the Recommerce™ trade-in page.

  • Yes, you can. Recommerce™ accept gaming consoles including Xbox One, Xbox One S, Xbox One X and more.

  • If your old device is ineligible for trade-in, we can recycle your device for you. We partner with recycling organizations, join forces with collection schemes, and work with our supply chain partners to facilitate the return and end-of-life management process of devices, batteries, and packaging. Find more information on the Microsoft recycling program here. Recycled devices are not eligible for cashback.

Why shop from Microsoft Store

We offer free shipping, free returns, and cash for eligible used devices, as well as flexible payment options. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honour a one-time price adjustment. Enjoy extended returns and extended price promise through 31 January 2025.
Learn More

Gift with confidence

Enjoy free shipping with no minimum purchase. Plus, we'll accept returns on most physical products through 31 January 2025.
Learn about shipping Learn about returns

Price promise all season long

Buy gifts now, enjoy extended price promise through 31 January 2025. If we drop the price of a physical product, contact us and we'll honour a one-time price adjustment. Exclusions apply.
Learn more

Pay in 3 instalments with PayPal

Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.
Learn more

Online trade-in program

Trade in any eligible device—laptop, tablet, phone, or game console—from a variety of brands and get cash back. If your old device isn’t eligible for trade-in, we’ll help you recycle it for free.
Learn more Check your device’s eligibility
  • *Available only through the Microsoft Store online in select markets (exclusions apply). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Excludes recycled devices. Excluded territories: Germany: Heligoland/Helgoland - Zip code 27498, Büsingen - Zip code  78266; Spain: Canary Islands, Ceuta, Melilla, Ibiza, Formentera; France: Overseas territories; Italy: Livigno, Vatican City, Campione d'Italia, San Marino. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time.
  • †This offer is operated by  Recommerce™ and is not managed or sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Recommerce™. All trade-ins and reimbursements are subject to Recommerce’s review and approval in accordance with the offer Terms and Conditions.  
  • Gift with confidence: Holiday extended return policy available with eligible physical products purchased between 15 October 2024 - 2 December 2024 from Microsoft Store online and Microsoft Experience Centers in select markets. Purchases can be returned through 31 January 2025. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
  • Price promise all season long: Holiday extended price promise valid on purchases of qualifying physical consumer and commercial products purchased from Microsoft Store online and Microsoft Experience Centres in select markets between 15/10/24- 2/12/24. Price adjustment may be requested until 31 January 2025. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Centre. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Centre, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. 
  • Any offers shown are for a limited time while supplies last. See terms.

Business customers get more

Trade in your used laptops, desktops, and other devices for cash back*. Recommerce offers customised shipping and handling. 
Various business devices including a laptop, tablet, and phone. 

How business trade-in works

The Microsoft Store Trade-in Program is powered by Recommerce™, a company that specialises in electronics refurbishment. You get cash back and your used devices get a new home—or Recommerce will recycle your device at no cost to you. Recycled devices are not eligible for cashback.
Get a trade-in value
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Get a trade-in value

Check the eligibility of your used devices and get a trade-in value on the Recommerce trade-in page.
To trade in ten or more devices, Recommerce will tailor the offer based on device type, volume, quality as well as your expected timeframe. Please find more information here.

Send in your used devices

 Select your device, assess its condition, and send it to Recommerce™ within 15 days using the prepaid shipping label provided. 

Get paid

Once everything is finalised by Recommerce, you’ll receive payment via bank transfer within 30 days.

Ready for a new business device?

Shop Surface for Business

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Shop Accessories for Business

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End of Shop Accessories for Business

Frequently asked questions

  • The Microsoft Store Trade-in Program powered by Recommerce™ lets you trade in an eligible used device for cash back. Just answer a few questions about the brand, model, and condition of your used device and. Recommerce™ will provide an appraisal that reflects a fair estimate of your device’s condition and value. For trade-in promotions that require the purchase of a new Surface or Xbox qualifying device from Microsoft Store, you’ll be asked to upload a proof-of-purchase PDF.

    Read the full Microsoft Store Trade-in Program terms and conditions 

  • If you approve of the trade-in value, you will be asked to confirm some personal details. Then, print the prepaid shipping label and ship your used device to Recommerce™. Once your used device is received, inspected, and approved, Recommerce™ will issue cash to your bank account within 30 days.

  • To trade-in five or more devices, please contact Recommerce. Recommerce will tailor the offer based on device type, volume, quality, and your expected timeframe. 

  • If your used device isn’t eligible for trade-in, you can still recycle it through Microsoft’s recycling resources in your region or have the device returned to you by Recommerce.

  • Recommerce™ is a France-based company that specialises in consumer electronics trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft Store Trade-in Program in France, Germany, Italy, and Spain.

  • Once your used device is received, inspected, and approved, Recommerce™ will issue cash back via bank transfer within 30 days.

  • During your trade-in process you will be asked to answer a few questions about the brand, model, and condition of your used device. This information will then enable Recommerce™ to provide an appraisal that reflects a fair estimate of your device’s value.

  • The devices that are eligible for trade-in occasionally change. For the latest eligibility and value information please refer to the Recommerce™ trade-in page.

  • Yes, you can. Recommerce™ accept gaming consoles including Xbox One, Xbox One S, Xbox One X and more.

  • If your old device is ineligible for trade-in, we can recycle your device for you. We partner with recycling organizations, join forces with collection schemes, and work with our supply chain partners to facilitate the return and end-of-life management process of devices, batteries, and packaging. Find more information on the Microsoft recycling program here. Recycled devices are not eligible for cashback.

Why shop from Microsoft Store

We offer free shipping, free returns, and cash for eligible used devices, as well as flexible payment options. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honour a one-time price adjustment. Enjoy extended returns and extended price promise through 31 January 2025.
Learn More

Gift with confidence

Enjoy free shipping with no minimum purchase. Plus, we'll accept returns on most physical products through 31 January 2025.
Learn about shipping Learn about returns

Price promise all season long

Buy gifts now, enjoy extended price promise through 31 January 2025. If we drop the price of a physical product, contact us and we'll honour a one-time price adjustment. Exclusions apply.
Learn more

Pay in 3 instalments with PayPal

Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.
Learn more

Online trade-in program

Trade in any eligible device—laptop, tablet, phone, or game console—from a variety of brands and get cash back. If your old device isn’t eligible for trade-in, we’ll help you recycle it for free.
Learn more Check your device’s eligibility
  • *Available only through the Microsoft Store online in select markets (exclusions apply). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Excludes recycled devices. Excluded territories: Germany: Heligoland/Helgoland - Zip code 27498, Büsingen - Zip code  78266; Spain: Canary Islands, Ceuta, Melilla, Ibiza, Formentera; France: Overseas territories; Italy: Livigno, Vatican City, Campione d'Italia, San Marino. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. 
  • †This offer is operated by Recommerce and is not managed or sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Recommerce. All trade-ins and reimbursements are subject to Recommerce’s review and approval in accordance with the offer Terms and Conditions.
  • Gift with confidence: Holiday extended return policy available with eligible physical products purchased between 15 October 2024 - 2 December 2024 from Microsoft Store online and Microsoft Experience Centers in select markets. Purchases can be returned through 31 January 2025. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
  • Price promise all season long: Holiday extended price promise valid on purchases of qualifying physical consumer and commercial products purchased from Microsoft Store online and Microsoft Experience Centres in select markets between 15/10/24- 2/12/24. Price adjustment may be requested until 31 January 2025. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Centre. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Centre, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. 
  • Any offers shown are for a limited time while supplies last. See terms.
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