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Microsoft Certified Refurbished

Light up the season with great prices on expertly refurbished Surface and Xbox devices.
Shop all Certified Refurbished devices
A Sapphire blue Surface Pro, Copilot Plus PC, and a black Xbox Series S.

Benefits of buying a Certified Refurbished device 

Save up to 45%

Score your favorite Microsoft products at a discount when you shop Certified Refurbished.
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Repackaged

Your device will arrive repackaged in its own Microsoft Certified Refurbished box with all standard accessories and manuals included—just like new.

Warranty and support

Each device includes an extensive warranty—12 months for Surface devices, 90 days for Xbox consoles, plus additional extended warranty options.

Repaired and cleaned

Every Certified Refurbished product is extensively screened, repaired, tested, and cleaned to high Microsoft standards—so you can be confident in the quality of your device.

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Why buy from Microsoft Store

We offer free shipping, free returns, and cash for eligible used devices, as well as multiple ways to pay. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honor a one-time price adjustment.​
Learn about these benefits

Extended price protection

Buy now, enjoy price protection through January 31, 2025. If we drop the price of a physical product or you find it lower at an eligible retailer, contact us and we’ll honor a one-time price adjustment. Exclusions apply.​
Learn about price protection

Multiple ways to pay​

Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.
Learn about multiple ways to pay

Microsoft Complete Protection Plan

Keep your new device up and running with Microsoft Complete. Get accidental damage protection from drops, spills, and cracked screens. If something goes wrong, you’re covered—simple as that.
Learn More

Free 2-3 day shipping

Get free 2-3 day shipping with no minimum purchase.
Learn more about shipping

  • Discounts: Supplies limited. Actual savings depends on product availability.

    Flexible payments: With approval of Citizens Pay Line of Credit at 0% APR and 12- or 18-month term. Subject to individual credit approval. See the Citizens Pay Line of Credit Agreement for full terms and conditions. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A.​
  • Price Protection: Microsoft Store Price Adjustment: Holiday extended price protection valid on purchases of qualifying physical consumer and commercial products purchased from Microsoft Store online and Microsoft Experience Centers in select markets between 10/15/24 - 12/2/24. Price adjustment may be requested until January 31, 2025. Eligible Retailer Price Adjustment: Holiday extended price protection valid on purchases of qualifying physical consumer products purchased from Microsoft Store Online and Microsoft Experience centers in select markets between 10/15/24 - 12/2/24. Price adjustment may be requested until January 31, 2025. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer's advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply.  Both price adjustments: Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customers must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows Devkit. See Microsoft Store Price Protection for full terms and list of eligible retailers.
  • Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started before January 31, 2025, or within 60-days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.​
  • ​Trade-in: Available only through the Microsoft Store online in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.​
  • ​Microsoft reserves the right to modify or discontinue offers at any time.
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