LiveU Support – Live and Unlimited
Professional and prompt customer service is essential when live production is at the core of your business.
At LiveU, Customer Service has always been our number one priority, allowing you to focus on your business, while leaving the rest to us. We empower our dedicated Customer Success experts to take whatever steps are required to resolve a customer issue – they're unlimited when it comes to keeping our customers 'live'.
Contact Our Support
Broadcast 24/7
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USA
+1 (888) 565-6197 [email protected] -
Latin America
+1 (609) 359-0910 [email protected] -
Argentina
+54 1159842247 [email protected] -
Chile
+56 225814909 [email protected] -
International
+1 (609) 710-9507 [email protected]
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United Kingdom
+44 808 175 6165 -
France
+33 975180050
Have a return item?
In some cases you should have already received an e-mail with a return label.
Otherwise, customers can initiate a return by contacting [email protected].
Please include the equipment serial number in your request.
We’ve got you covered!
LiveU’s award-winning support structure encompasses our global network of 120 partners in over 130 countries, together with our Sales Engineers, Technical Account Managers and Support teams located in North America, Europe and Asia. Together, we address any question, request or problem 24/7, 365 days a year.
Proactive, mission-critical services
Our dedicated team of experts understand that ‘going live’ is a mission-critical operation, which is why they take unlimited steps to support you – beyond standard technical support. Our team monitors events, resolves incidents, and quickly uses the necessary resources to provide the highest quality service every time.
LiveU’s proactive NOC (Network Operations Center) team continuously monitors our live performance 24/7 with alerts, dashboards and reports.
Support
Days of the year
High-touch customer service
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Flexible approach
Share your production vision and work with our experts, on-site or remotely, on your required production solutions and workflows.
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Full support
We support you every step of the way, giving you peace of mind throughout the event and ensuring your vision comes to fruition – smoothly and successfully.
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Сustomized solutions
We offer you a true end-to-end service, including dedicated event support and customized solutions and projects.
Advanced training center
The LiveU training program aims to equip you with all the necessary knowhow and expertise. Our training tools include extensive in-depth courses and articles as well as on-site training given by certified LiveU engineers.
Save time with self-service
LiveU products are built for maximum flexibility allowing you to perform upgrades, updates and service registration at the most convenient time for you – all enabled by the LiveU Central management platform.
Flexible support contracts
LiveU offers different levels of support allowing you to benefit from plans that are most suited to you and the needs of your organization.
Hear from our customers
“There is a lot of competition with bonded cellular vendors in the US. I have used other companies, but Support hasn't matched LiveU. Every LiveU employee I have encountered has been knowledgeable, and willing to help”
Marc Caputo, Director, Remote Technical Operations, Golf Channel, Orlando, Fl
"Being a small company without an engineer on board 24/7 I appreciate the support and product LiveU has along with the genuine desire to help. If we have to call it is most likely a time sensitive matter and that does not seem to rattle the support person, they just help".
Customer feedback — help us to improve
Our customers matter to us! Please share your needs or concerns so that we can serve you better.
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