Terms Of Sale

Cancellations/Returns

  • Standard products like cutting boards, samples and slabs can be returned within 30 days of purchase. The product needs to be undamaged and unaltered. Return shipping costs are the responsibility of the customer though we are happy to use our shipping accounts for the discounts they offer and then invoice the customer for the charges.
  • Custom products can be canceled only before production begins. Once production has begun they can not be canceled for any reason. Custom products can not be returned.

Production Lead Times

Quoted production lead times are estimates only and not guaranteed. A delay in the Buyer receiving the order is not considered a reason for cancelation or return.

Dispute Resolution

All disputes must take place in Atlanta, GA.

Shipments

All shipments are FOB Origin. Shipments are sent pre-paid and will be added to the invoice. Once the shipment is received by the freight company the product becomes the sole property of the customer who takes full risk for all loss or damage incurred during transportation. All claims of damage or loss must be made by the customer against the freight company. J. Aaron LLC is not responsible for any damage, visible or not.

J. Aaron LLC will quote the S&H prior to the order being placed. This is based on delivery to a commercial address with a dock high. This is only an estimate. The costs may exceed the estimate resulting in a higher cost to the buyer. J. Aaron LLC is not responsible for these added fees.

Warranty

Our lifetime warranty covers all residential, fully finished products. For a full description please visit our Warranty web page.

Make A Payment Via Credit Card

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  2. You will be re-directed to our merchant account’s secure site to enter your sensitive information. 
 
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Paying Via Check?

Check By Fax/Email:

Check by fax or email works just like a regular check. Fill it out just as you would normally, but rather than mail it send its image via fax or email. A good quality photograph of the signed check is all we need when emailing. Easy breezy and much faster than the mail.

Fax: 404-298-4228

Email: [email protected]. 

If you have any questions about the process please give us a call at 866-583-4200 ext. 101.

To mail your check please send it to:

J. Aaron LLC
3160 Lenora Church Rd.
Snellville, GA 30039