Access My Information

You can request a report regarding the personal information that we collect about you. Residents of Oregon also have the right to request a list of specific third parties to whom we disclose personal information

Delete My Information

You can ask us to delete the personal information that we collect about you and delete your personal account1

Limit the Use of My Sensitive Personal Information

You can ask that we use and disclose certain sensitive personal information only for certain purposes permitted under law

Correct My Information

You can ask that we correct inaccurate personal information about you

1In accordance with state privacy laws, active Pro Xtra loyalty program accounts are exempt from deletion when you submit a Delete My Information request. If you would like to fully delete your Pro Xtra loyalty program account, please call 1-866-333-3551 or email us at [email protected].

2We disclose your information in ways that do not directly identify you to select third parties to enhance your experiences with us, to improve our ability to serve you, to keep you aware of our products, services, and offers, and to tailor the offers and promotions displayed to you online by select third party advertisers to your interests. This disclosure may be considered a "sale" of your personal information. Read Opt Out of Sale for more details.

3The right to opt out of Targeted Advertising is for cross-context behavioral advertising (CCBA) or advertising tracking an individual's activities across different websites, applications, and services to identify and present advertisements tailored to their behavior.

Further information about submitting a request

After we process your request to delete your personal information or to opt out of sale, you may still see general advertising regarding our products and services. We may deliver advertising to a general audience or place advertising on websites, mobile applications, and connected device applications that relates to our products and services. For example, if you visit a do-it-yourself website, you may see general advertising on that website that promotes our products and services related to the do-it-yourself content.

To process your request, we will seek to identify the personal information we hold that is linked to or associated with the personal information you provide below. If you have used different names, email addresses, phone numbers, or addresses when interacting with us, some of the information we hold may be linked to or associated with those other identifiers. Therefore, you may want to submit additional requests using the alternative identifiers that you have used.

Exercise Your Privacy Rights

Complete the form below or call 1-800-394-1326 to submit your request. After you have submitted your request, you can revisit this page if you would like to submit another type of request. The form requires that you provide your state of residence, first and last name, email address, and postal address. And you must indicate that you are submitting the request as a natural person. If you do not wish to provide your email address or if you do not have one, please call 1-800-394-1326 to submit your request.

For requests to access, delete, and correct your information, the information that you provide will be analyzed to determine whether we can reasonably verify your identity. We may need to obtain additional information from you to process your request. For example, if we determine that the information provided is not sufficient for verification, you may be prompted to answer a few questions.

For requests to access, delete, and correct your information, we will also send an email to you, asking that you confirm that we have the correct email address within six (6) days of receiving the confirmation email or your request will expire. If you do not see an email from us, please check your spam folder.

If you are an authorized agent acting on behalf of another individual, please send your request to [email protected] and include the following information about you and the person on whose behalf you are submitting the request: full name, mailing address, email address, and phone number. You should also provide proof of your authorization to act on the other person's behalf. We will contact you for additional information once your request has been received.

You also can Opt Out of financial incentive programs we may offer. Please see the terms of the programs you join for a description of the financial incentives, including the categories of personal information that are collected, information about how personal information is valued, and instructions on how to opt in or withdraw from that program. The terms for our Pro Xtra program can be found here: Pro Xtra