Q: How do I provide refunds?

Event organizers may choose a refund policy , allowing you to respond to any refund requests within 7 days.If you cancel your event or it doesn't occur, you are required to issue refunds to all attendees. Refunds can be issued to the original payment method or as credit to your future events ($USD only).

Question 1

How does Eventbrite’s Payment Processing work?

Accepted Answer

If you're hosting a paid event, Eventbrite Payment Processing is the default method for accepting payments online.

Eventbrite sends your payout five days after the completion of your event or on the custom payout schedule you choose. Then, your bank and location will determine how long it takes for the money to show in your account. If you are using Instant Payouts, money will be deposited to your bank within minutes.

Question 2

How can I collect money for my event using Eventbrite?

Accepted Answer

You can collect money from your paid event with Eventbrite Payment Processing. Receive a payout for your event funds five days after the completion of your event or opt for an early payout option - Instant Payouts or Scheduled Payouts.

Question 3

What does it cost me to use Eventbrite Payment Processing?

Accepted Answer

If your tickets are free, you will not pay any service fees. For paid events, service fees will vary based on package, country, and currency. Depending on your payout country and payment method, there may be additional fees for payment processing.

Once you have created a paid ticket type, you may choose who will pay the fees.

Absorb fees: Check the box next to “Absorb fees” if you want the fees to be included in the ticket price you set. Fees will be deducted from your sales at the time of your payout.

Pass fees on: Leave the box next to “Absorb fees” unchecked if you want attendees to pay the fees on top of the ticket price you set. Fees will be collected off the top of your ticket sales at the time of your payout.

Question 4

What cost savings can I expect from using Eventbrite Payment Processing?

Accepted Answer

Event organizers can enjoy cost savings on transaction fees compared to traditional payment methods, making it a cost-effective choice. Eventbrite Payment Processing offers you and your attendees the best experience and with lower costs. Attendees can seamlessly finalize their purchases without navigating away from your event page. Payment processing fees can be easily integrated into the ticket price, providing a clear and straightforward transaction for attendees.

Question 5

Why should I use Eventbrite Payment Processing to collect money for my events?

Accepted Answer

Eventbrite is the best online event payment system on the market, offering industry-leading event payment processing tools for online and at-the-door payments. Our platform ensures an easy and seamless experience for organizers and attendees, allowing you to collect money effortlessly for your event.

Question 6

How do I provide refunds?

Accepted Answer

Event organizers may choose a refund policy, allowing you to respond to any refund requests within 7 days.If you cancel your event or it doesn't occur, you are required to issue refunds to all attendees. Refunds can be issued to the original payment method or as credit to your future events ($USD only).

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