The University Billing and Loan Collections office is responsible for the billing and collection of Federal campus-based and Institutional student loans. These include Federal Perkins, Health Professions, Nursing, Nurse Faculty and other Institutional long-term and short-term/emergency loans. It does not include William Ford Direct Loans or Stafford loans. Eligibility and awarding of student loans is determined by the Financial Aid Office.
Questions regarding how the student loan or other financial aid is applied to the University bill should be directed to the University Billing Office at (319) 335-0071 or ubill@uiowa.edu.
Administration and Billing for Student Loans
Heartland Campus Solutions ECSI (ECSI) handles the administration and billing for University of Iowa student loans. The services provided by ECSI benefit both borrowers and The University. Loan accounts will be reported to the credit bureaus by ECSI, on behalf of The University of Iowa. It is the borrower’s responsibility to update their address with ECSI, as well as with The University of Iowa, throughout the life of their loans.
Services
ECSI lets borrowers access their accounts online at https://heartland.ecsi.net. Through this site, a borrower can verify when payments are received, update address and phone information, check their account balance, obtain loan payoff amounts, sign up for electronic billing, and make payments. Forms can also be downloaded for deferments, forbearance requests, etc. ECSI will provide a PIN number that allows only the borrower to access their confidential account information.
ECSI offers multiple payment options (ACH/EFT, credit/debit card, as well as check/money order) for all borrowers. See the Billing page for more detailed information about payment options, or contact ECSI at:
Heartland Campus Solutions ECSI
Phone: 888-549-3274
E-mail: cservice@ecsi.net
https://heartland.ecsi.net
Hours: 7:30 am to 9:00 pm EST, Monday through Friday
Borrower Rights
Anytime a borrower thinks they may be eligible for a deferment, cancellation, or postponement of their payments, the appropriate information on the back of the payment notice should be checked and mailed to ECSI at the above address.
University Policies
ECSI is a billing service for the University, not a collection agency. Although ECSI provides student loan billing and administration for The University of Iowa, all applicable University policies regarding financial obligations, account delinquency, assessment of late fees, and availability of University services continue to apply.
Borrowers with questions regarding their statement should contact ECSI directly at the toll-free number above or by email at cservice@ecsi.net. If further assistance is needed, contact the University Billing and Loan Collections office at 319-335-0071 or 800-943-4557, or by e-mail at ubill-collect@uiowa.edu. Office hours are 8 a.m. to 4:30 p.m. central time.