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A home for live music lovers
From diehard fans, aspiring artists, and tambourine-shaking toddlers to rock legends, pop icons, and our own acclaimed orchestra, ours is a community that creates and celebrates outstanding music.
So if you’re keen to be a part of that (or to just stop by and use the free wifi – no judgement) here’s everything you’ll need to know.
When we’re open
Week commencing 2 December
| Building | Box Office Counter | Box Office Phone Lines | |
| Monday 2 December | Closed | Closed | Closed |
| Tuesday 3 December | 4.30pm – 10.30pm | 4.30pm – 8pm | 12pm – 8pm |
| Wednesday 4 December | 4.30pm – 11.15pm | 4.30pm – 8pm | 12pm – 8pm |
| Thursday 5 December | 9.30am – 8.15pm | 12pm – 5pm | 12pm – 5pm |
| Friday 6 December | 9.30am – 11.30pm | 12pm – 8.30pm | 12pm – 8pm |
| Saturday 7 December | 8.45am – 11.30pm | 12pm – 8.30pm | 12pm – 8pm |
| Sunday 8 December | 8.45am – 10pm | 12pm – 8.30pm | 12pm – 8pm |
Looking further ahead…
Week commencing 9 December
| Building | Box Office Counter | Box Office Phone Lines | |
| Monday 9 December | 4.30pm – 11.30pm | 4.30pm – 8pm | 12pm – 8pm |
| Tuesday 10 December | 4.30pm – 11.30pm | 4.30pm – 8pm | 12pm – 8pm |
| Wednesday 11 December | 4.30pm – 11.15pm | 4.30pm – 8.30pm | 12pm – 8pm |
| Thursday 12 December | 9.30am – 11pm | 12pm – 8.30pm | 12pm – 8pm |
| Friday 13 December | 9.30am – 5pm | 12pm – 5pm | 12pm – 5pm |
| Saturday 14 December | 8.45am – 9.15pm | 10am – 6.30pm | 10am – 6pm |
| Sunday 15 December | 8.45am – 11pm | 12pm – 8.30pm | 12pm – 8pm |
Our café
You can grab a bite here whenever the building’s open. On the days when there aren’t any performances we’ll shut half an hour before the building closes. On the days when there are, we’ll shut just after the interval of the last gig or concert.
Our shop
Our shop is open from 11am Thursday to Sunday and will close just after the interval (usually around 9.15pm). If there aren’t any shows on, the shop will close 30 minutes before the building is due to close.
On a Wednesday, the shop will open from 5pm if there is a show on that evening.
FAQs
Yes. Our car park is right behind the venue, just a short walk (less than 200m) from our doors. Since we manage it ourselves, the fees go towards supporting live music for everyone, regardless of age or ability. Location ID for payment: 686894.
Tip: The car park has a different postcode – use NE8 2BA in your sat nav.
We’ve recently introduced some changes to our car park. These updates are designed to make parking quicker and easier, so you can spend less time parking and more time enjoying live music with us. See our full list of parking FAQs here.
Nope. The more the merrier.
If you can pay using your card or your phone that’s usually quicker, but we do still take cash, so it’s fine if you prefer that.
Yes – it’s tucked in right by our Box Office, near the West entrance (on the side of the building nearest the Tyne Bridge) and it’s open whenever there’s a performance on.
There’s no charge to leave your coats and bags, but there’s a chance to donate a few pounds. We’re a charity, so anything you give helps us make sure all our live music opportunities are available to anyone – no matter their age, background, abilities, or how much money they have.
Small bags are fine. But if it’s bigger than 210mm x 297mm (that’s the size of a piece of A4 paper) then you’ll need to leave it in our cloakroom (free of charge).
To keep everyone safe, we carry out bag checks on arrival. We appreciate your support with this.
Depends how easy it is to spill. Obviously we don’t want people on the lower levels getting accidently drenched, so if you’ve got an open drink then you can only bring it in if you’re on Level 1. (That goes for both our halls – Sage One and Sage Two).
But if you’ve got a bottle of water or a soft drink with a screw cap, then you can take it in on any level.
We know it will be a night you want to remember, so we’re fine with you taking pictures and videos during the performance – as long as they’re only for personal use. (If you want to use professional stuff like tripods, sound recording equipment, or SLR / DSLR cameras then you’ll need to talk to us first. Just call or email and we’ll let you know what’s possible).
The main thing is to make sure you’re not disturbing the people around you. That means turning off your flash, keeping your screen brightness nice and low, losing any shutter sounds, and not filming for too long – being sure not to block anyone’s view.
For some shows, such as our classical concerts, we ask for you to wait until between pieces of music when the audience is applauding to take pics. Many audience members come to these shows to really enjoy ‘being in the moment’ and love to concentrate during the music, phone cameras can be really distracting no matter how hard you try to be discrete. We’d like everyone to have a brilliant time.
Nope, sorry. You can’t smoke anywhere in our building – even e-cigarettes. But there are spots just outside if you want to pop out during an interval.
We want everyone to be able to enjoy live music with us. So if anyone’s acting in a way that spoils the experience – like being intimidating or aggressive, or putting themselves or other people in danger – just let us know and we’ll take care of it. You can reach out to a steward or talk to anyone working in our café, bars, or Box Office.
Absolutely. We want everyone to be able to see what’s happening on stage. We have plenty for everyone, so just pick one up from either our Welcome Desk, Box Office, or on your way into the hall.
Gutted. We’ll do everything we can to help you find it. Just fill out this form so we know exactly what we’re looking for and how to get in touch with you, then we’ll have a look around ASAP.
Bag a backstage pass
Want to poke around the dressing room where Self Esteem warmed up for her gig? Keen to see where our orchestra rehearse? Curious about who designed our ace acoustics – and what makes them so good? Our building tours let you explore who and what it takes to make the music happen.