Kaspersky Technical support for business solutions

If you've purchased from a retail partner

If you've purchased the product from one of Kaspersky retail partners, please contact your retail partner directly (Find a retail partner).

If you've purchased on the official Kaspersky website

When you place a purchase order for the product through the Kaspersky webpage, the order is processed by one of our e-commerce partners. To identify which e-commerce partner has processed your purchase order and contact support, please do the following:

Identify the e-commerce partner from whom you purchased the product

By history of your card transactions

If in the history of your card transactions you see...…	Your partner is
DRKaspersky Lab DRKaspersky BD DR*EFMSPL	Digital River
NW Nexway	Nexway
2CO.comkaspersky 2CO.comtop-logiciels 2CO.comsandbox 2CO.comalliance.kaspe 2CO.comverisium Kaspersky Lab 2Checkout avng8.comkaspersky top-logiciels.com sandbox.usa.kaspersky alliance.kaspersky.com verisium.com kaspersky.nl kaspersky.ro kaspersky.ca kaspersky.com kaspersky.be kaspersky.fr	2Checkout
KASPERSKYLAB KASPERSKY_APPLEPAY Kaspersky Google Pay Kaspersky Samsungpay NiltaSoft Limited PayU Niltasoft Pag*BoaCompra Kasperskylab.vn Kasperskylab.th Система "Расчет" ЕРИП ALLSOFT.KZ	Allsoft

By order number

If your order…	Example	Your partner is
Contains 11 or 12 digits	952364450 8790835507 9314981707 20564778810 11252652307 34297772062 20201474710 14314934907 20269590810 82581754300	Digital River
Contains several digits and several letters	1AB2CDDEFJH 28RR3HW2F8K	Nexway
Contains 8 digits	22122857 21992673	2Checkout
Starts with ALLSOFT or A	ALLSOFT-221234065 A221234065	Allsoft

Select your e-commerce partner and contact our support

Nexway

Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Technical Support.
2Checkout (Avangate)

Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Technical Support.
Digital River

Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Technical Support.

Contact technical support

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