' ); if ( i_value.impact === "none" && i_value.status === "investigating" ) { i_value.components.forEach((component, index) => { $(".components-affected-wrapper").append( "" + component.name + "" ); }); } $.each( i_value.incident_updates, function (iu_index, iu_value) { if (iu_value.affected_components !== null) { $.each( iu_value.affected_components, function (ac_index, ac_value) { if ( ac_value.new_status != "operational" && !componentsArray.includes(ac_value.name) ) { if (ac_value.new_status == "major_outage") { affected_class = "red-dot-own"; } else if ( ac_value.new_status == "partial_outage" || ac_value.new_status == "degraded_performance" ) { affected_class = "orange-dot-own"; } else if ( ac_value.new_status == "under_maintenance" ) { affected_class = "yellow-dot-own"; } else { affected_class = "green-dot-own"; } comp_name = ac_value.name.substring( ac_value.name.indexOf("-") + 1 ); $(".components-affected-wrapper").append( '' + comp_name + "" ); componentsArray.push(ac_value.name); affected_component = ac_value.name; foundIndex_sms = e_services_with_group1a.indexOf( affected_component ); foundIndex_mms = e_services_with_group1b.indexOf( affected_component ); foundIndex_voice = e_services_with_group1c.indexOf( affected_component ); if ( foundIndex_sms != -1 && !componentsArray.includes("SMS") ) { $(".components-affected-wrapper").append( 'SMS' ); componentsArray.push("SMS"); } else if ( foundIndex_mms != -1 && !componentsArray.includes("MMS") ) { $(".components-affected-wrapper").append( 'MMS' ); componentsArray.push("MMS"); } else if ( foundIndex_voice != -1 && !componentsArray.includes("PSTN") ) { $(".components-affected-wrapper").append( 'PSTN' ); componentsArray.push("PSTN"); } } } ); } } ); } }); } ); } setTimeout(function () { $(".loader-wrapper").fadeOut(); }, 500); $(".main-page").hide(); $("#above_footer").hide(); } else { summaryData.scheduled_maintenances = $.grep( summaryData.scheduled_maintenances, function (sm_value, sm_index) { if (sm_value.status == "in_progress") { summaryData.incidents.push(sm_value); return false; } return true; } ); // for incidents $.each(summaryData.incidents, function (index, value) { if (value.impact == "critical") { incident_header_bg_class = "bg-red"; } else if (value.impact == "major" || value.impact == "minor") { incident_header_bg_class = "bg-orange"; } else if (value.impact == "maintenance") { incident_header_bg_class = "bg-blue"; } else { incident_header_bg_class = "bg-green"; } incidentHtml = '
\
\
\ \
\
    \
    \
    '; if (value.impact == "none" && value.status == "investigating") { var message_body = get_incident_message( value, value.incident_updates[0].body ); incidentHtml = '
    ' + '
    ' + '
    ' + message_body + " " + get_time_tz(value.updated_at, "PST") + " PST
    "; $("#green_alerted_container").append(incidentHtml); } else if (value.impact == "critical") { $("#red_incident_container").append(incidentHtml); } else if (value.impact == "major") { $("#major_incident_container").append(incidentHtml); } else if (value.impact == "maintenance") { $("#maintenance_incident").append(incidentHtml); } else { $("#orange_incident_container").append(incidentHtml); } $.each(value.incident_updates, function (iu_index, iu_value) { var iu_status = iu_value.status.replace(/_/g, " "); incidentUpdate = '
  • \
    \ ' + iu_status + " \ - " + iu_value.body + ' \
    \
    \ Posted: ' + get_time_tz(iu_value.display_at, "PST") + " PST \
    \
  • "; $("#" + iu_value.incident_id).append(incidentUpdate); }); if ( value.incident_updates[0] && value.incident_updates[0].affected_components ) { $.each( value.incident_updates[0].affected_components, function (iuac_index, iuac_value) { var affected_service = iuac_value.name.substring( iuac_value.name.indexOf("-") + 1 ); incidentUpdate_ac = '
    ' + affected_service + "
    "; $("#services_" + value.id).append(incidentUpdate_ac); } ); } }); var containers = [ "#major_incident_container", "#red_incident_container", "#orange_incident_container", "#maintenance_incident", "#green_alerted_container", ]; var children = $(containers.join(",")).map(function () { return $(this).children().length; }); var totalNumChildren = children.get().reduce(function (total, count) { return total + count; },0); if (totalNumChildren === 0) { $("#component_top_hr").hide(); } else { $("#above_footer").hide(); } //for components $.each( summaryData.components, function (componentsIndex, componentsValue) { if ( componentsValue.group == true || (componentsValue.group == false && componentsValue.group_id == null) ) { if (componentsValue.status == "major_outage") { dot_class = "red-dot-own"; } else if ( componentsValue.status == "partial_outage" || componentsValue.status == "degraded_performance" ) { dot_class = "orange-dot-own"; } else if (componentsValue.status == "under_maintenance") { dot_class = "blue-dot-own"; } else { dot_class = "green-dot-own"; } if ( componentsValue.name == external_services_group1 || componentsValue.name == external_services_group2 ) { componentHtml = '
  • ' + componentsValue.name + "
  • "; $("#external_components").append(componentHtml); if (componentsValue.components) { componentUl = ''; $("#external_components li:last-child").append(componentUl); } } else if(componentsValue.name == zipwhip_group1 || componentsValue.name == zipwhip_group2) { componentHtml = '
  • ' + componentsValue.name + "
  • "; $("#zipwhip_components").append(componentHtml); if (componentsValue.components) { componentUl = ''; $("#zipwhip_components li:last-child").append(componentUl); } } else { componentHtml = '
  • ' + componentsValue.name + "
  • "; $("#twilio_components").append(componentHtml); if (componentsValue.components) { componentUl = ''; $("#twilio_components li:last-child").append(componentUl); } } } } ); $.each( summaryData.components, function (componentsIndex, componentsValue) { if (componentsValue.group == false) { if (componentsValue.status == "operational") { if (make_hollow_green_sms && componentsValue.name == "SMS") { dot_class = "green-outline-dot-own"; } else if ( make_hollow_green_mms && componentsValue.name == "MMS" ) { dot_class = "green-outline-dot-own"; } else if ( make_hollow_green_voice && componentsValue.name == "PSTN" ) { dot_class = "green-outline-dot-own"; } else { dot_class = "green-dot-own"; } } else if ( componentsValue.status == "partial_outage" || componentsValue.status == "degraded_performance" ) { dot_class = "orange-dot-own"; } else if (componentsValue.status == "under_maintenance") { dot_class = "blue-dot-own"; } else { dot_class = "red-dot-own"; } componentHtml = '
  • ' + componentsValue.name + '
  • '; $("#" + componentsValue.group_id).append(componentHtml); if (dot_class == "green-outline-dot-own") { $("#" + componentsValue.id).append( '   May be impacted by a connectivity issue' ); } } } ); $("ul.status-list").each(function () { $(this).children("li:not(:first-child)").hide("slow"); if ($(this).children().length > 1) { $(this).append( 'Show more' ); } }); $(".show-more").on("click", function () { if ($(this).text() == "Show more") { $(this).parent().children().show("slow"); } else { $(this).parent().children("li:not(:first-child)").hide("slow"); } $(this).text() === "Show more" ? $(this).text("Show less") : $(this).text("Show more"); }); if (summaryData.scheduled_maintenances.length == 0) { $("#scheduled_maintenances_div").append( "

    No scheduled maintenance at this time.

    " ); } // for scheduled maintenances $.each( summaryData.scheduled_maintenances, function (sm_index, sm_value) { scheduled_count++; var maintenance_start = get_time_tz(sm_value.scheduled_for, "PST"); var maintenance_end = get_time_tz(sm_value.scheduled_until, "PST"); incidentHtml = '
    \
    \
    ' + sm_value.name + '
    \
    ' + maintenance_start + " - " + maintenance_end + '
    \
    \
    \
    ' + sm_value.incident_updates[0].body + '
    \
    \
    MAINTENANCE PERIOD
    \
    \
    \
      \
    • US Pacific: ' + get_time_tz(sm_value.scheduled_for, "PST") + " - " + get_time_tz(sm_value.scheduled_until, "PST") + "
    • \
    • US Central: " + get_time_tz(sm_value.scheduled_for, "CST") + " - " + get_time_tz(sm_value.scheduled_until, "CST") + "
    • \
    • US Eastern: " + get_time_tz(sm_value.scheduled_for, "ET") + " - " + get_time_tz(sm_value.scheduled_until, "ET") + "
    • \
    • UTC: " + get_time_tz(sm_value.scheduled_for, "UTC") + " - " + get_time_tz(sm_value.scheduled_until, "UTC") + '
    • \
    \
    \
    \
    ' + get_time_tz(sm_value.incident_updates[0].display_at, "PST") + " PST
    \
    \
    \
    \
    "; $("#scheduled_maintenances_div").append(incidentHtml); } ); setTimeout(function () { $(".loader-wrapper").fadeOut(); $("[data-js-hook=show-updates-dropdown]").addClass("btn btn-blue"); }, 500); $(".page-footer").hide(); } }); });
    Twilio Services
    Issues related to Twilio’s Software
      External Connectivity
      Issues found outside of Twilio’s Network
        Zipwhip Gateway
        Issues related to Zipwhip's Services
          Scheduled maintenance
          System Metrics

          SMS Delivery Delays to Etisalat Network in Egypt

          Incident Report for Twilio

          Resolved

          We are no longer experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. This incident has been resolved.
          Posted Nov 15, 2024 - 11:18 PST

          Monitoring

          We are observing recovery in SMS delivery delays when sending messages to Etisalat network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          Posted Nov 15, 2024 - 09:13 PST

          Update

          We continue to experience SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Posted Nov 15, 2024 - 07:35 PST

          Investigating

          We are experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Posted Nov 15, 2024 - 06:35 PST
          This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).