Twilio Status - Incident History

United States SMS Carrier Maintenance - T-Mobile

Tue, 03 Dec 2024 19:00:00 -0800

THIS IS A SCHEDULED EVENT Dec 3, 19:00 PST - Dec 4, 05:00 PST

Nov 19, 13:47 PST
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 03 December 2024 at 19:00 PST until 04 December 2024 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets.

Hong Kong SMS Carrier Maintenance - Three

Sun, 01 Dec 2024 11:00:00 -0800

THIS IS A SCHEDULED EVENT Dec 1, 11:00 - 13:00 PST

Nov 14, 06:27 PST
Scheduled - The Three network in Hong Kong is conducting a planned maintenance from 01 December 2024 at 11:00 PST until 01 December 2024 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Three Hong Kong handsets.

New Zealand Voice Carrier Partner Maintenance

Wed, 27 Nov 2024 03:00:00 -0800

THIS IS A SCHEDULED EVENT Nov 27, 03:00 - 07:00 PST

Nov 20, 05:52 PST
Scheduled - Our Voice carrier partner in New Zealand is conducting a planned maintenance from 27 November 2024 at 03:00 PST until 27 November 2024 at 07:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.

New Zealand Voice Carrier Partner Maintenance

Tue, 26 Nov 2024 03:00:00 -0800

THIS IS A SCHEDULED EVENT Nov 26, 03:00 - 07:00 PST

Nov 20, 05:51 PST
Scheduled - Our Voice carrier partner in New Zealand is conducting a planned maintenance from 26 November 2024 at 03:00 PST until 26 November 2024 at 07:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.

Multiple Destination SMS Carrier Partner Maintenance

Tue, 26 Nov 2024 01:00:00 -0800

THIS IS A SCHEDULED EVENT Nov 26, 01:00 - 04:00 PST

Nov 22, 04:08 PST
Scheduled - Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 26 November 2024 at 01:00 PST until 26 November 2024 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes and short codes.

United States MMS Carrier Partner Maintenance

Sun, 24 Nov 2024 23:00:00 -0800

THIS IS A SCHEDULED EVENT Nov 24, 23:00 PST - Nov 25, 03:00 PST

Nov 21, 00:12 PST
Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 24 November 2024 at 23:00 PST until 25 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.

United Kingdom Account Security Carrier Partner Maintenance - Three

Sun, 24 Nov 2024 14:00:00 -0800

THIS IS A SCHEDULED EVENT Nov 24, 14:00 PST - Nov 25, 02:00 PST

Nov 21, 14:17 PST
Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 24 November 2024 at 14:00 PST until 25 November 2024 at 02:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Multiple Destination SMS Carrier Partner Maintenance

Sun, 24 Nov 2024 13:00:00 -0800

THIS IS A SCHEDULED EVENT Nov 24, 13:00 - 21:00 PST

Nov 22, 05:05 PST
Scheduled - Our SMS carrier partner in the United States and Puerto Rico is conducting a planned maintenance from 24 November 2024 at 13:00 PST until 24 November 2024 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Puerto Rico handsets.

Multiple Destination SMS Carrier Maintenance - Hi3G

Sun, 24 Nov 2024 12:10:00 -0800

THIS IS A SCHEDULED EVENT Nov 24, 12:10 PST - Nov 27, 20:10 PST

Nov 19, 22:04 PST
Scheduled - The Hi3G network in Sweden and Denmark is conducting a series of planned maintenances from 24 November 2024 at 12:10 PST until 27 November 2024 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Hi3G Sweden and Denmark handsets.

Note, the maintenance will be carried out on each of the following dates and times:

24 November 2024 at 12:10 PST until 24 November 2024 at 21:00 PST

26 November 2024 at 12:10 PST until 26 November 2024 at 21:00 PST

27 November 2024 at 12:10 PST until 27 November 2024 at 21:00 PST

United States Account Security Carrier Partner Maintenance - T-Mobile US

Sun, 24 Nov 2024 01:00:00 -0800

THIS IS A SCHEDULED EVENT Nov 24, 01:00 - 04:00 PST

Nov 19, 22:50 PST
Scheduled - Our carrier partner T-Mobile US United States is conducting a planned maintenance from 24 November 2024 at 01:00 PST until 24 November 2024 at 04:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile US United States customers.

Impacted Product: Lookup SIM Swap

United States Voice Carrier Partner Maintenance

Fri, 22 Nov 2024 19:00:00 -0800

THIS IS A SCHEDULED EVENT Nov 22, 19:00 PST - Nov 23, 05:00 PST

Nov 21, 00:25 PST
Scheduled - Our Voice carrier partner in the United States is conducting a planned maintenance from 22 November 2024 at 19:00 PST until 23 November 2024 at 05:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio United States phone numbers.

Indonesia SMS Carrier Maintenance - Smartfren

Fri, 22 Nov 2024 06:00:21 -0800

Nov 22, 06:00 PST
Completed - The scheduled maintenance has been completed.

Nov 22, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 14, 21:22 PST
Scheduled - The Smartfren network in Indonesia is conducting a planned maintenance from 22 November 2024 at 01:00 PST until 22 November 2024 at 06:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Smartfren Indonesia handsets.

SMS Delivery Failures to Telefonica Network in El Salvador

Fri, 22 Nov 2024 04:14:44 -0800

Nov 22, 04:14 PST
Resolved - We are no longer experiencing SMS delivery failures to Telefonica Network in El Salvador. This incident has been resolved.

Nov 22, 02:19 PST
Monitoring - We are observing successful SMS delivery to Telefonica Network in El Salvador. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Nov 22, 01:21 PST
Identified - We are continuing to experience SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Nov 21, 23:19 PST
Monitoring - We are observing successful SMS delivery to Telefonica Network in El Salvador. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Nov 21, 05:58 PST
Update - We are continuing to experience SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Nov 20, 05:58 PST
Identified - We are continuing to experience SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Nov 19, 13:59 PST
Update - We are continuing to experience SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Nov 19, 05:44 PST
Update - We are still experiencing SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Nov 19, 01:45 PST
Update - We are experiencing SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Nov 18, 23:47 PST
Update - We are experiencing SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Nov 18, 22:45 PST
Investigating - We are experiencing SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to MTN Network in Nigeria

Fri, 22 Nov 2024 03:49:43 -0800

Nov 22, 03:49 PST
Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN network in Nigeria. This incident has been resolved.

Nov 22, 01:54 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Nov 22, 00:34 PST
Update - We are experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Nov 21, 23:34 PST
Investigating - We are experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays to Telma Network in Madagascar

Fri, 22 Nov 2024 04:27:02 -0800

Nov 22, 04:27 PST
Update - We are continuing to experiencing SMS delivery delays when sending messages to Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Nov 22, 02:28 PST
Update - We are experiencing SMS delivery delays when sending messages to Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Nov 22, 01:28 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Delays Across Multiple Networks in Colombia

Fri, 22 Nov 2024 00:45:02 -0800

Nov 22, 00:45 PST
Resolved - We are no longer experiencing SMS delivery delays to multiple networks in Colombia for a subset of Short Codes. This incident has been resolved.

Nov 21, 22:46 PST
Monitoring - We are observing recovery in SMS delivery delays to multiple networks in Colombia for a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Nov 21, 15:45 PST
Update - We are continuing to experience SMS delivery delays to multiple networks in Colombia for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Nov 21, 11:59 PST
Update - We are experiencing SMS delivery delays to multiple networks in Colombia for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Nov 21, 10:01 PST
Update - We are experiencing SMS delivery delays to multiple networks in Colombia for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Nov 21, 09:01 PST
Investigating - We are experiencing SMS delivery delays to multiple networks in Colombia for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

US and Canada SMS and MMS Carrier Partner Maintenance

Fri, 22 Nov 2024 00:01:31 -0800

Nov 22, 00:01 PST
Completed - The scheduled maintenance has been completed.

Nov 21, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 14, 14:04 PST
Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 21 November 2024 at 20:00 PST until 22 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.

United States SMS Carrier Maintenance - Verizon

Fri, 22 Nov 2024 00:00:24 -0800

Nov 22, 00:00 PST
Completed - The scheduled maintenance has been completed.

Nov 21, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 12, 14:57 PST
Scheduled - The Verizon network in the United States is conducting a planned maintenance from 21 November 2024 at 21:00 PST until 22 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.

SMS Delivery Failure & Delivery Report Delays to China Telecommunication Networks in China

Fri, 22 Nov 2024 05:15:43 -0800

Nov 22, 05:15 PST
Update - We are continuing to experience SMS delivery failures and delivery report delays to China Telecommunication Networks in China. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Nov 22, 01:17 PST
Update - We are continuing to experience SMS delivery failures and delivery report delays to China Telecommunication Networks in China. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Nov 21, 23:18 PST
Update - We are continuing to experience SMS delivery failures and delivery report delays to China Telecommunication Networks in China. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Nov 21, 22:18 PST
Investigating - We are experiencing SMS delivery failures and delivery report delays to China Telecommunication Networks in China. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Verify Insights affected

Thu, 21 Nov 2024 21:06:12 -0800

Nov 21, 21:06 PST
Resolved - Twilio Verify Insights was incomplete between 20 Nov 11:47 AM PST and 21 Nov 8:36 PM PST. During this period of time customers may have experienced missing Verify Insights of their traffic on fraud activity. The issue has now been resolved.

SMS Delivery Reports Delays to AT&T Network in the US for a Subset of Short codes

Thu, 21 Nov 2024 18:41:18 -0800

Nov 21, 18:41 PST
Resolved - We are no longer experiencing delivery report delays when sending messages to AT&T Network in the US for a Subset of Short codes. This incident has been resolved.

Nov 21, 16:41 PST
Update - We are observing recovery in SMS delivery reports delays when sending messages to AT&T Network in the US for a Subset of Short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Nov 21, 14:46 PST
Update - We are observing recovery in SMS delivery reports delays when sending messages to AT&T Network in the US for a Subset of Short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Nov 21, 14:44 PST
Monitoring - We are observing recovery in SMS delivery reports delays when sending messages to AT&T Network in the US for a Subset of Short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Nov 21, 12:56 PST
Update - We are continuing to experience SMS delivery reports delays when sending messages to AT&T Network in the US for a Subset of Short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Nov 21, 12:09 PST
Investigating - We are experiencing SMS delivery reports delays when sending messages to AT&T Network in the US for a Subset of Short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Russia SMS Carrier Maintenance - Megafon

Thu, 21 Nov 2024 16:01:21 -0800

Nov 21, 16:01 PST
Completed - The scheduled maintenance has been completed.

Nov 21, 12:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 19, 15:44 PST
Scheduled - The Megafon network in Russia is conducting a planned maintenance from 21 November 2024 at 12:00 PST until 21 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.

Russia SMS Carrier Maintenance - Tele2

Thu, 21 Nov 2024 16:00:21 -0800

Nov 21, 16:00 PST
Completed - The scheduled maintenance has been completed.

Nov 21, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 19, 15:11 PST
Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 21 November 2024 at 12:00 PST until 21 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

SMS Delivery Report Delays to Multiple Network in Brazil Over a Subset of Short Code

Thu, 21 Nov 2024 15:20:08 -0800

Nov 21, 15:20 PST
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil over a subset of Short Code. This incident has been resolved.

Nov 21, 13:33 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Network in Brazil over a subset of Short Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Nov 21, 06:07 PST
Update - We continue to experience SMS delivery report delays when sending messages to Multiple Network in Brazil over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Nov 21, 02:08 PST
Update - We continue to experience SMS delivery report delays when sending messages to Claro Network in Brazil over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Nov 21, 00:06 PST
Update - We continue to experience SMS delivery report delays when sending messages to Claro Network in Brazil over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Nov 20, 23:08 PST
Update - We are experiencing SMS delivery report delays when sending messages to Claro Network in Brazil over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Nov 20, 23:07 PST
Investigating - We are experiencing SMS delivery report delays when sending messages to Claro Network in Brazil over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

SMS Delivery Failures to Etisalat and DU Network in United Arab Emirates

Thu, 21 Nov 2024 12:13:56 -0800

Nov 21, 12:13 PST
Resolved - We are no longer experiencing SMS delivery failures to Etisalat and DU Network in United Arab Emirates. This incident has been resolved.

Nov 21, 10:20 PST
Monitoring - We are observing successful SMS delivery to Etisalat and DU Network in United Arab Emirates. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Nov 21, 08:20 PST
Update - We are experiencing SMS delivery failures sending to Etisalat and DU Network in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Nov 21, 07:20 PST
Investigating - We are experiencing SMS delivery failures sending to Etisalat and DU Network in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.