' ); if ( i_value.impact === "none" && i_value.status === "investigating" ) { i_value.components.forEach((component, index) => { $(".components-affected-wrapper").append( "" + component.name + "" ); }); } $.each( i_value.incident_updates, function (iu_index, iu_value) { if (iu_value.affected_components !== null) { $.each( iu_value.affected_components, function (ac_index, ac_value) { if ( ac_value.new_status != "operational" && !componentsArray.includes(ac_value.name) ) { if (ac_value.new_status == "major_outage") { affected_class = "red-dot-own"; } else if ( ac_value.new_status == "partial_outage" || ac_value.new_status == "degraded_performance" ) { affected_class = "orange-dot-own"; } else if ( ac_value.new_status == "under_maintenance" ) { affected_class = "yellow-dot-own"; } else { affected_class = "green-dot-own"; } comp_name = ac_value.name.substring( ac_value.name.indexOf("-") + 1 ); $(".components-affected-wrapper").append( '' + comp_name + "" ); componentsArray.push(ac_value.name); affected_component = ac_value.name; foundIndex_sms = e_services_with_group1a.indexOf( affected_component ); foundIndex_mms = e_services_with_group1b.indexOf( affected_component ); foundIndex_voice = e_services_with_group1c.indexOf( affected_component ); if ( foundIndex_sms != -1 && !componentsArray.includes("SMS") ) { $(".components-affected-wrapper").append( 'SMS' ); componentsArray.push("SMS"); } else if ( foundIndex_mms != -1 && !componentsArray.includes("MMS") ) { $(".components-affected-wrapper").append( 'MMS' ); componentsArray.push("MMS"); } else if ( foundIndex_voice != -1 && !componentsArray.includes("PSTN") ) { $(".components-affected-wrapper").append( 'PSTN' ); componentsArray.push("PSTN"); } } } ); } } ); } }); } ); } setTimeout(function () { $(".loader-wrapper").fadeOut(); }, 500); $(".main-page").hide(); $("#above_footer").hide(); } else { summaryData.scheduled_maintenances = $.grep( summaryData.scheduled_maintenances, function (sm_value, sm_index) { if (sm_value.status == "in_progress") { summaryData.incidents.push(sm_value); return false; } return true; } ); // for incidents $.each(summaryData.incidents, function (index, value) { if (value.impact == "critical") { incident_header_bg_class = "bg-red"; } else if (value.impact == "major" || value.impact == "minor") { incident_header_bg_class = "bg-orange"; } else if (value.impact == "maintenance") { incident_header_bg_class = "bg-blue"; } else { incident_header_bg_class = "bg-green"; } incidentHtml = '
\
\
\ \
\
    \
    \
    '; if (value.impact == "none" && value.status == "investigating") { var message_body = get_incident_message( value, value.incident_updates[0].body ); incidentHtml = '
    ' + '
    ' + '
    ' + message_body + " " + get_time_tz(value.updated_at, "PST") + " PST
    "; $("#green_alerted_container").append(incidentHtml); } else if (value.impact == "critical") { $("#red_incident_container").append(incidentHtml); } else if (value.impact == "major") { $("#major_incident_container").append(incidentHtml); } else if (value.impact == "maintenance") { $("#maintenance_incident").append(incidentHtml); } else { $("#orange_incident_container").append(incidentHtml); } $.each(value.incident_updates, function (iu_index, iu_value) { var iu_status = iu_value.status.replace(/_/g, " "); incidentUpdate = '
  • \
    \ ' + iu_status + " \ - " + iu_value.body + ' \
    \
    \ Posted: ' + get_time_tz(iu_value.display_at, "PST") + " PST \
    \
  • "; $("#" + iu_value.incident_id).append(incidentUpdate); }); if ( value.incident_updates[0] && value.incident_updates[0].affected_components ) { $.each( value.incident_updates[0].affected_components, function (iuac_index, iuac_value) { var affected_service = iuac_value.name.substring( iuac_value.name.indexOf("-") + 1 ); incidentUpdate_ac = '
    ' + affected_service + "
    "; $("#services_" + value.id).append(incidentUpdate_ac); } ); } }); var containers = [ "#major_incident_container", "#red_incident_container", "#orange_incident_container", "#maintenance_incident", "#green_alerted_container", ]; var children = $(containers.join(",")).map(function () { return $(this).children().length; }); var totalNumChildren = children.get().reduce(function (total, count) { return total + count; },0); if (totalNumChildren === 0) { $("#component_top_hr").hide(); } else { $("#above_footer").hide(); } //for components $.each( summaryData.components, function (componentsIndex, componentsValue) { if ( componentsValue.group == true || (componentsValue.group == false && componentsValue.group_id == null) ) { if (componentsValue.status == "major_outage") { dot_class = "red-dot-own"; } else if ( componentsValue.status == "partial_outage" || componentsValue.status == "degraded_performance" ) { dot_class = "orange-dot-own"; } else if (componentsValue.status == "under_maintenance") { dot_class = "blue-dot-own"; } else { dot_class = "green-dot-own"; } if ( componentsValue.name == external_services_group1 || componentsValue.name == external_services_group2 ) { componentHtml = '
  • ' + componentsValue.name + "
  • "; $("#external_components").append(componentHtml); if (componentsValue.components) { componentUl = ''; $("#external_components li:last-child").append(componentUl); } } else if(componentsValue.name == zipwhip_group1 || componentsValue.name == zipwhip_group2) { componentHtml = '
  • ' + componentsValue.name + "
  • "; $("#zipwhip_components").append(componentHtml); if (componentsValue.components) { componentUl = ''; $("#zipwhip_components li:last-child").append(componentUl); } } else { componentHtml = '
  • ' + componentsValue.name + "
  • "; $("#twilio_components").append(componentHtml); if (componentsValue.components) { componentUl = ''; $("#twilio_components li:last-child").append(componentUl); } } } } ); $.each( summaryData.components, function (componentsIndex, componentsValue) { if (componentsValue.group == false) { if (componentsValue.status == "operational") { if (make_hollow_green_sms && componentsValue.name == "SMS") { dot_class = "green-outline-dot-own"; } else if ( make_hollow_green_mms && componentsValue.name == "MMS" ) { dot_class = "green-outline-dot-own"; } else if ( make_hollow_green_voice && componentsValue.name == "PSTN" ) { dot_class = "green-outline-dot-own"; } else { dot_class = "green-dot-own"; } } else if ( componentsValue.status == "partial_outage" || componentsValue.status == "degraded_performance" ) { dot_class = "orange-dot-own"; } else if (componentsValue.status == "under_maintenance") { dot_class = "blue-dot-own"; } else { dot_class = "red-dot-own"; } componentHtml = '
  • ' + componentsValue.name + '
  • '; $("#" + componentsValue.group_id).append(componentHtml); if (dot_class == "green-outline-dot-own") { $("#" + componentsValue.id).append( '   May be impacted by a connectivity issue' ); } } } ); $("ul.status-list").each(function () { $(this).children("li:not(:first-child)").hide("slow"); if ($(this).children().length > 1) { $(this).append( 'Show more' ); } }); $(".show-more").on("click", function () { if ($(this).text() == "Show more") { $(this).parent().children().show("slow"); } else { $(this).parent().children("li:not(:first-child)").hide("slow"); } $(this).text() === "Show more" ? $(this).text("Show less") : $(this).text("Show more"); }); if (summaryData.scheduled_maintenances.length == 0) { $("#scheduled_maintenances_div").append( "

    No scheduled maintenance at this time.

    " ); } // for scheduled maintenances $.each( summaryData.scheduled_maintenances, function (sm_index, sm_value) { scheduled_count++; var maintenance_start = get_time_tz(sm_value.scheduled_for, "PST"); var maintenance_end = get_time_tz(sm_value.scheduled_until, "PST"); incidentHtml = '
    \
    \
    ' + sm_value.name + '
    \
    ' + maintenance_start + " - " + maintenance_end + '
    \
    \
    \
    ' + sm_value.incident_updates[0].body + '
    \
    \
    MAINTENANCE PERIOD
    \
    \
    \
      \
    • US Pacific: ' + get_time_tz(sm_value.scheduled_for, "PST") + " - " + get_time_tz(sm_value.scheduled_until, "PST") + "
    • \
    • US Central: " + get_time_tz(sm_value.scheduled_for, "CST") + " - " + get_time_tz(sm_value.scheduled_until, "CST") + "
    • \
    • US Eastern: " + get_time_tz(sm_value.scheduled_for, "ET") + " - " + get_time_tz(sm_value.scheduled_until, "ET") + "
    • \
    • UTC: " + get_time_tz(sm_value.scheduled_for, "UTC") + " - " + get_time_tz(sm_value.scheduled_until, "UTC") + '
    • \
    \
    \
    \
    ' + get_time_tz(sm_value.incident_updates[0].display_at, "PST") + " PST
    \
    \
    \
    \
    "; $("#scheduled_maintenances_div").append(incidentHtml); } ); setTimeout(function () { $(".loader-wrapper").fadeOut(); $("[data-js-hook=show-updates-dropdown]").addClass("btn btn-blue"); }, 500); $(".page-footer").hide(); } }); });
    Twilio Services
    Issues related to Twilio’s Software
      External Connectivity
      Issues found outside of Twilio’s Network
        Zipwhip Gateway
        Issues related to Zipwhip's Services
          Scheduled maintenance
          System Metrics
          SMS Delivery Delays to Multiple Networks in New Zealand
          Incident Report for Twilio
          Resolved
          We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand. This incident has been resolved.
          Posted Nov 18, 2024 - 23:44 PST
          Monitoring
          We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in New Zealand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          Posted Nov 18, 2024 - 21:52 PST
          Update
          We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          Posted Nov 18, 2024 - 20:41 PST
          Update
          We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          Posted Nov 18, 2024 - 18:41 PST
          Investigating
          We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          Posted Nov 18, 2024 - 17:47 PST
          This incident affected: CARRIER NETWORK (SMS, APAC).