' ); if ( i_value.impact === "none" && i_value.status === "investigating" ) { i_value.components.forEach((component, index) => { $(".components-affected-wrapper").append( "" + component.name + "" ); }); } $.each( i_value.incident_updates, function (iu_index, iu_value) { if (iu_value.affected_components !== null) { $.each( iu_value.affected_components, function (ac_index, ac_value) { if ( ac_value.new_status != "operational" && !componentsArray.includes(ac_value.name) ) { if (ac_value.new_status == "major_outage") { affected_class = "red-dot-own"; } else if ( ac_value.new_status == "partial_outage" || ac_value.new_status == "degraded_performance" ) { affected_class = "orange-dot-own"; } else if ( ac_value.new_status == "under_maintenance" ) { affected_class = "yellow-dot-own"; } else { affected_class = "green-dot-own"; } comp_name = ac_value.name.substring( ac_value.name.indexOf("-") + 1 ); $(".components-affected-wrapper").append( '' + comp_name + "" ); componentsArray.push(ac_value.name); affected_component = ac_value.name; foundIndex_sms = e_services_with_group1a.indexOf( affected_component ); foundIndex_mms = e_services_with_group1b.indexOf( affected_component ); foundIndex_voice = e_services_with_group1c.indexOf( affected_component ); if ( foundIndex_sms != -1 && !componentsArray.includes("SMS") ) { $(".components-affected-wrapper").append( 'SMS' ); componentsArray.push("SMS"); } else if ( foundIndex_mms != -1 && !componentsArray.includes("MMS") ) { $(".components-affected-wrapper").append( 'MMS' ); componentsArray.push("MMS"); } else if ( foundIndex_voice != -1 && !componentsArray.includes("PSTN") ) { $(".components-affected-wrapper").append( 'PSTN' ); componentsArray.push("PSTN"); } } } ); } } ); } }); } ); } setTimeout(function () { $(".loader-wrapper").fadeOut(); }, 500); $(".main-page").hide(); $("#above_footer").hide(); } else { summaryData.scheduled_maintenances = $.grep( summaryData.scheduled_maintenances, function (sm_value, sm_index) { if (sm_value.status == "in_progress") { summaryData.incidents.push(sm_value); return false; } return true; } ); // for incidents $.each(summaryData.incidents, function (index, value) { if (value.impact == "critical") { incident_header_bg_class = "bg-red"; } else if (value.impact == "major" || value.impact == "minor") { incident_header_bg_class = "bg-orange"; } else if (value.impact == "maintenance") { incident_header_bg_class = "bg-blue"; } else { incident_header_bg_class = "bg-green"; } incidentHtml = '
\
\
\ \
\
    \
    \
    '; if (value.impact == "none" && value.status == "investigating") { var message_body = get_incident_message( value, value.incident_updates[0].body ); incidentHtml = '
    ' + '
    ' + '
    ' + message_body + " " + get_time_tz(value.updated_at, "PST") + " PST
    "; $("#green_alerted_container").append(incidentHtml); } else if (value.impact == "critical") { $("#red_incident_container").append(incidentHtml); } else if (value.impact == "major") { $("#major_incident_container").append(incidentHtml); } else if (value.impact == "maintenance") { $("#maintenance_incident").append(incidentHtml); } else { $("#orange_incident_container").append(incidentHtml); } $.each(value.incident_updates, function (iu_index, iu_value) { var iu_status = iu_value.status.replace(/_/g, " "); incidentUpdate = '
  • \
    \ ' + iu_status + " \ - " + iu_value.body + ' \
    \
    \ Posted: ' + get_time_tz(iu_value.display_at, "PST") + " PST \
    \
  • "; $("#" + iu_value.incident_id).append(incidentUpdate); }); if ( value.incident_updates[0] && value.incident_updates[0].affected_components ) { $.each( value.incident_updates[0].affected_components, function (iuac_index, iuac_value) { var affected_service = iuac_value.name.substring( iuac_value.name.indexOf("-") + 1 ); incidentUpdate_ac = '
    ' + affected_service + "
    "; $("#services_" + value.id).append(incidentUpdate_ac); } ); } }); var containers = [ "#major_incident_container", "#red_incident_container", "#orange_incident_container", "#maintenance_incident", "#green_alerted_container", ]; var children = $(containers.join(",")).map(function () { return $(this).children().length; }); var totalNumChildren = children.get().reduce(function (total, count) { return total + count; },0); if (totalNumChildren === 0) { $("#component_top_hr").hide(); } else { $("#above_footer").hide(); } //for components $.each( summaryData.components, function (componentsIndex, componentsValue) { if ( componentsValue.group == true || (componentsValue.group == false && componentsValue.group_id == null) ) { if (componentsValue.status == "major_outage") { dot_class = "red-dot-own"; } else if ( componentsValue.status == "partial_outage" || componentsValue.status == "degraded_performance" ) { dot_class = "orange-dot-own"; } else if (componentsValue.status == "under_maintenance") { dot_class = "blue-dot-own"; } else { dot_class = "green-dot-own"; } if ( componentsValue.name == external_services_group1 || componentsValue.name == external_services_group2 ) { componentHtml = '
  • ' + componentsValue.name + "
  • "; $("#external_components").append(componentHtml); if (componentsValue.components) { componentUl = ''; $("#external_components li:last-child").append(componentUl); } } else if(componentsValue.name == zipwhip_group1 || componentsValue.name == zipwhip_group2) { componentHtml = '
  • ' + componentsValue.name + "
  • "; $("#zipwhip_components").append(componentHtml); if (componentsValue.components) { componentUl = ''; $("#zipwhip_components li:last-child").append(componentUl); } } else { componentHtml = '
  • ' + componentsValue.name + "
  • "; $("#twilio_components").append(componentHtml); if (componentsValue.components) { componentUl = ''; $("#twilio_components li:last-child").append(componentUl); } } } } ); $.each( summaryData.components, function (componentsIndex, componentsValue) { if (componentsValue.group == false) { if (componentsValue.status == "operational") { if (make_hollow_green_sms && componentsValue.name == "SMS") { dot_class = "green-outline-dot-own"; } else if ( make_hollow_green_mms && componentsValue.name == "MMS" ) { dot_class = "green-outline-dot-own"; } else if ( make_hollow_green_voice && componentsValue.name == "PSTN" ) { dot_class = "green-outline-dot-own"; } else { dot_class = "green-dot-own"; } } else if ( componentsValue.status == "partial_outage" || componentsValue.status == "degraded_performance" ) { dot_class = "orange-dot-own"; } else if (componentsValue.status == "under_maintenance") { dot_class = "blue-dot-own"; } else { dot_class = "red-dot-own"; } componentHtml = '
  • ' + componentsValue.name + '
  • '; $("#" + componentsValue.group_id).append(componentHtml); if (dot_class == "green-outline-dot-own") { $("#" + componentsValue.id).append( '   May be impacted by a connectivity issue' ); } } } ); $("ul.status-list").each(function () { $(this).children("li:not(:first-child)").hide("slow"); if ($(this).children().length > 1) { $(this).append( 'Show more' ); } }); $(".show-more").on("click", function () { if ($(this).text() == "Show more") { $(this).parent().children().show("slow"); } else { $(this).parent().children("li:not(:first-child)").hide("slow"); } $(this).text() === "Show more" ? $(this).text("Show less") : $(this).text("Show more"); }); if (summaryData.scheduled_maintenances.length == 0) { $("#scheduled_maintenances_div").append( "

    No scheduled maintenance at this time.

    " ); } // for scheduled maintenances $.each( summaryData.scheduled_maintenances, function (sm_index, sm_value) { scheduled_count++; var maintenance_start = get_time_tz(sm_value.scheduled_for, "PST"); var maintenance_end = get_time_tz(sm_value.scheduled_until, "PST"); incidentHtml = '
    \
    \
    ' + sm_value.name + '
    \
    ' + maintenance_start + " - " + maintenance_end + '
    \
    \
    \
    ' + sm_value.incident_updates[0].body + '
    \
    \
    MAINTENANCE PERIOD
    \
    \
    \
      \
    • US Pacific: ' + get_time_tz(sm_value.scheduled_for, "PST") + " - " + get_time_tz(sm_value.scheduled_until, "PST") + "
    • \
    • US Central: " + get_time_tz(sm_value.scheduled_for, "CST") + " - " + get_time_tz(sm_value.scheduled_until, "CST") + "
    • \
    • US Eastern: " + get_time_tz(sm_value.scheduled_for, "ET") + " - " + get_time_tz(sm_value.scheduled_until, "ET") + "
    • \
    • UTC: " + get_time_tz(sm_value.scheduled_for, "UTC") + " - " + get_time_tz(sm_value.scheduled_until, "UTC") + '
    • \
    \
    \
    \
    ' + get_time_tz(sm_value.incident_updates[0].display_at, "PST") + " PST
    \
    \
    \
    \
    "; $("#scheduled_maintenances_div").append(incidentHtml); } ); setTimeout(function () { $(".loader-wrapper").fadeOut(); $("[data-js-hook=show-updates-dropdown]").addClass("btn btn-blue"); }, 500); $(".page-footer").hide(); } }); });
    Twilio Services
    Issues related to Twilio’s Software
      External Connectivity
      Issues found outside of Twilio’s Network
        Zipwhip Gateway
        Issues related to Zipwhip's Services
          Scheduled maintenance
          System Metrics
          Monitoring - We are observing recovery in SMS Delivery Delays to 2degrees in New Zealand 530-24 via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 28, 2025 - 21:16 PDT
          Investigating - We are experiencing SMS Delivery Delays to 2degrees in New Zealand 530-24 via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 28, 2025 - 19:47 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 28, 2025 - 18:25 PDT
          Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 28 May 2025 at 18:25 PDT until 28 May 2025 at 22:35 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



          Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

          May 28, 2025 18:25-22:35 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 21, 2025 - 20:01 PDT
          Scheduled - Multiple Networks in Iraq are conducting a series of planned maintenances from 21 May 2025 at 20:00 PDT until 03 June 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to multiple networks Iraq handsets.



          Note, the maintenance will be carried out on each of the following dates and times:



          21 May 2025 at 20:00 PDT until 21 May 2025 at 22:00 PDT

          23 May 2025 at 20:00 PDT until 23 May 2025 at 22:00 PDT

          25 May 2025 at 20:00 PDT until 25 May 2025 at 22:00 PDT

          27 May 2025 at 20:00 PDT until 27 May 2025 at 22:00 PDT

          30 May 2025 at 20:00 PDT until 30 May 2025 at 22:00 PDT

          01 June 2025 at 20:00 PDT until 01 June 2025 at 22:00 PDT

          03 June 2025 at 20:00 PDT until 03 June 2025 at 22:00 PDT



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

          May 21, 2025 20:00 - Jun 3, 2025 22:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 07, 2025 - 20:01 PDT
          Scheduled - Twilio is conducting a series of planned maintenances from 07 May 2025 at 20:00 PDT until 29 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.



          Note, the maintenance will be carried out on each of the following dates and times:



          07 May 2025 at 20:00 PDT until 08 May 2025 at 00:00 PDT

          14 May 2025 at 20:00 PDT until 16 May 2025 at 00:00 PDT

          21 May 2025 at 20:00 PDT until 22 May 2025 at 00:00 PDT

          28 May 2025 at 20:00 PDT until 29 May 2025 at 00:00 PDT

          May 7, 2025 20:00 - May 29, 2025 00:00 PDT
          PROGRAMMABLE MESSAGING Operational
          90 days ago
          100.0 % uptime
          Today
          MMS Operational
          SMS Operational
          SMPP Operational
          Messaging Channels Operational
          Notify Operational
          Conversations Operational
          Messaging Insights Operational
          Messaging Services Operational
          Content API Operational
          Toll-free verification ? Operational
          90 days ago
          100.0 % uptime
          Today
          PROGRAMMABLE VOICE Operational
          90 days ago
          100.0 % uptime
          Today
          PSTN Operational
          SIP Interface Operational
          Client Web Operational
          Client Mobile ? Operational
          Conference ? Operational
          Recording ? Operational
          Queue ? Operational
          Text-to-Speech ? Operational
          Recording Transcriptions Operational
          TwiML Operational
          Voice Insights Operational
          Speech Recognition Operational
          Intelligence Operational
          Pay Operational
          Media Streams Operational
          Dialogflow Operational
          ConversationRelay Operational
          90 days ago
          100.0 % uptime
          Today
          ACCOUNT SECURITY Operational
          Authy 2FA Operational
          Verify Operational
          Authy App Operational
          Lookup ? Operational
          ELASTIC SIP TRUNKING Operational
          Origination ? Operational
          Termination Operational
          FLEX Operational
          Flex Application Platform Operational
          TaskRouter ? Operational
          Flex Insights Operational
          Flex Agent Desktop Operational
          Flex Queue Stats Operational
          Flex Teams View Operational
          Flex Admin Console Operational
          Flex Routing Operational
          Flex Conversations Operational
          Flex Programmable Chat Operational
          Flex Programmable Voice Operational
          Proxy Operational
          Flex Plugins Operational
          Flex Billing Operational
          INTERCONNECT Operational
          PHONE NUMBERS ? Operational
          PROGRAMMABLE CHAT Operational
          PROGRAMMABLE VIDEO Degraded Performance
          Group Rooms Degraded Performance
          Peer-to-Peer Rooms Operational
          Recordings Operational
          Compositions Operational
          Network Traversal Service ? Operational
          Go Rooms Operational
          Video Insights Operational
          PROXY Operational
          SERVERLESS Operational
          Studio Operational
          Functions Operational
          Assets Operational
          TwiML Bins Operational
          Sync Operational
          DEVELOPER TOOLS Operational
          Console Operational
          Event Streams Operational
          Debugger & Alarms Operational
          Documentation Operational
          REST API Operational
          Bulk Export Operational
          TWILIO PLATFORM Operational
          Billing Operational
          Customer Support Center ? Operational
          Other Operational
          Account Insights Operational
          Trust Hub Operational
          Organization Operational
          CARRIER NETWORK Degraded Performance
          SMS Long Code, North America Operational
          MMS Long Code, North America Operational
          SMS Short Code, North America Operational
          MMS Short Code, North America Operational
          SMS Toll-Free, North America Operational
          MMS Toll-Free, North America Operational
          Voice, North America Operational
          Voice, Latin America Operational
          SMS, Latin America Operational
          Voice, APAC Operational
          SMS, APAC Degraded Performance
          MMS, APAC Operational
          Voice, Europe Operational
          SMS, Europe Operational
          Voice, Middle East & Africa Operational
          SMS, Middle East & Africa Operational
          Verify Silent Network Auth Operational
          Lookup Identity Match Under Maintenance
          Lookup Line Type Intelligence [Legacy API] Operational
          Lookup Line Type Intelligence [Twilio API] Operational
          Lookup SIM Swap Operational
          Legacy Identity MatchAndAttributes Under Maintenance
          FRONTLINE Operational
          Sender ID Operational
          90 days ago
          100.0 % uptime
          Today
          ZIPWHIP MESSAGING Operational
          SMS Long Code, North America Operational
          MMS Long Code, North America Operational
          SMS Toll-Free, North America Operational
          MMS Toll-Free, North America Operational
          ZIPWHIP TOOLS Operational
          Zipwhip Provisioner Dashboard and API Operational
          Zipwhip Support Ticketing Operational
          Toll-Free Verification Portal Operational
          Operational
          Degraded Performance
          Partial Outage
          Major Outage
          Maintenance
          Major outage
          Partial outage
          No downtime recorded on this day.
          No data exists for this day.
          had a major outage.
          had a partial outage.

          Scheduled Maintenance

          United States SMS and MMS Carrier Maintenance - T-Mobile May 28, 2025 22:00 - May 29, 2025 04:00 PDT

          Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 28 May 2025 at 22:00 PDT until 29 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
          May 23, 2025 - 16:50 PDT

          US SMS Carrier Maintenance - Small US Carriers May 28, 2025 22:00 - May 29, 2025 00:00 PDT

          Scheduled - A subset of small networks in the US are conducting a planned maintenance from 28 May 2025 at 22:00 PDT until 29 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
          May 23, 2025 - 08:45 PDT

          Twilio Long Codes Registration - Maintenance May 28, 2025 22:00 - May 29, 2025 04:00 PDT

          Scheduled - Twilio is conducting a planned maintenance in the US, between 05/28/2025 22:00 PDT and 05/29/2025 04:00 PDT. During the maintenance window, 10DLC numbers could experience delays with registration and\or de-registration. While 10DLC numbers are pending a registration update, traffic sent to\from those Twilio numbers could fail until their A2P provisioning completes.
          May 28, 2025 - 13:25 PDT

          Paraguay SMS Carrier Maintenance - Personal May 29, 2025 11:00-11:30 PDT

          The Personal network in Paraguay is conducting a planned maintenance from 29 May 2025 at 11:00 PDT until 29 May 2025 at 11:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Personal Paraguay handsets when sending via long codes and short codes.
          Posted on May 22, 2025 - 15:41 PDT

          Russia SMS Carrier Maintenance - MegaFon May 29, 2025 13:00-14:00 PDT

          The MegaFon network in Russia is conducting a planned maintenance from 29 May 2025 at 13:00 PDT until 29 May 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
          Posted on May 13, 2025 - 02:36 PDT

          Twilio Hosted SMS - Maintenance May 29, 2025 16:00-20:00 PDT

          We’re conducting a planned maintenance in US & Canada between 16:00 and 20:00 Pacific Time on 05/29/2025. During the maintenance window, if a hosted number is released, there might be some delays in removing it from the associated messaging service, but not any effect in traffic. We recommend users not to create or update hosted numbers in that window but if they do, they can retry if they experience any errors.
          Posted on May 23, 2025 - 13:57 PDT

          United States SMS and MMS Carrier Maintenance - T-Mobile May 29, 2025 22:00 - May 30, 2025 04:00 PDT

          The T-Mobile network in the United States is conducting a planned maintenance from 29 May 2025 at 22:00 PDT until 30 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
          Posted on May 23, 2025 - 16:50 PDT

          Indonesia Voice Carrier Partner Maintenance - Indosat Jun 2, 2025 10:01-14:00 PDT

          The Indosat network in Indonesia is conducting a planned maintenance from 02 June 2025 at 10:01 PDT until 02 June 2025 at 14:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Indonesia phone numbers.
          Posted on May 26, 2025 - 06:37 PDT

          France SMS Carrier Partner Maintenance Jun 2, 2025 13:00-17:00 PDT

          Our SMS carrier partner in France is conducting a planned maintenance from 02 June 2025 at 13:00 PDT until 02 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
          Posted on May 26, 2025 - 08:50 PDT

          Denmark SMS Carrier Maintenance - Telia Jun 2, 2025 14:59-17:00 PDT

          The Telia network in Denmark is conducting a planned maintenance from 02 June 2025 at 14:59 PDT until 02 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telia Denmark handsets.
          Posted on May 21, 2025 - 12:03 PDT

          Czech Republic Voice Carrier Partner Maintenance Jun 3, 2025 17:00-20:30 PDT

          Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 03 June 2025 at 17:00 PDT until 03 June 2025 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
          Posted on May 16, 2025 - 05:36 PDT

          United Kingdom Account Security Carrier Partner Maintenance - Vodafone Jun 4, 2025 18:25-22:35 PDT

          Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 04 June 2025 at 18:25 PDT until 04 June 2025 at 22:35 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



          Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

          Posted on May 28, 2025 - 14:31 PDT

          United Arab Emirates SMS Carrier Partner Maintenance Jun 5, 2025 15:00-19:00 PDT

          Our SMS carrier partner in the United Arab Emirates is conducting a planned maintenance from 05 June 2025 at 15:00 PDT until 05 June 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United Arab Emirates handsets.
          Posted on May 22, 2025 - 03:37 PDT

          United States MMS Carrier Partner Maintenance Jun 6, 2025 01:00-03:00 PDT

          Our MMS carrier partner in the United States is conducting a planned maintenance from 06 June 2025 at 01:00 PDT until 06 June 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
          Posted on May 15, 2025 - 22:14 PDT

          Indonesia SMS Carrier Maintenance - Indosat and Three Jun 9, 2025 09:00-15:00 PDT

          The Indosat and Three networks in Indonesia are conducting a planned maintenance from 09 June 2025 at 09:00 PDT until 09 June 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Indosat and Three Indonesia handsets.
          Posted on May 26, 2025 - 22:22 PDT

          Multiple Destination Voice Carrier Partner Maintenance Jun 10, 2025 07:05-12:00 PDT

          Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 10 June 2025 at 07:05 PDT until 10 June 2025 at 12:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
          Posted on May 14, 2025 - 18:44 PDT

          United States SMS Carrier Partner Maintenance Jun 10, 2025 21:00 - Jun 11, 2025 04:00 PDT

          Our SMS carrier partner in the United States is conducting a planned maintenance from 10 June 2025 at 21:00 PDT until 11 June 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
          Posted on May 28, 2025 - 00:18 PDT

          Netherlands Account Security Carrier Partner Maintenance - KPN Jun 10, 2025 22:00-23:30 PDT

          Our carrier partner KPN Netherlands is conducting a planned maintenance from 10 June 2025 at 22:00 PDT until 10 June 2025 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for KPN Netherlands customers.



          Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes, Verify Silent Network Auth, Lookup SIM Swap

          Posted on May 22, 2025 - 14:56 PDT

          Japan Voice Carrier Partner Maintenance Jun 18, 2025 06:00-07:00 PDT

          Our Voice carrier partner in Japan is conducting a planned maintenance from 18 June 2025 at 06:00 PDT until 18 June 2025 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers.
          Posted on May 05, 2025 - 09:49 PDT

          Japan Voice Carrier Partner Maintenance Jun 25, 2025 06:00-15:00 PDT

          Our Voice carrier partner in Japan is conducting a planned maintenance from 25 June 2025 at 06:00 PDT until 25 June 2025 at 15:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers.
          Posted on May 05, 2025 - 10:04 PDT
          API Response Time - North America
          Fetching
          API Response Time - Europe
          Fetching
          May 28, 2025
          Completed - The scheduled maintenance has been completed.
          May 28, 17:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 5, 13:00 PDT
          Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 05 May 2025 at 13:00 PDT until 28 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



          Note, the maintenance will be carried out on each of the following dates and times:



          05 May 2025 at 13:00 PDT until 05 May 2025 at 17:00 PDT

          07 May 2025 at 13:00 PDT until 07 May 2025 at 17:00 PDT

          12 May 2025 at 13:00 PDT until 12 May 2025 at 17:00 PDT

          19 May 2025 at 13:00 PDT until 19 May 2025 at 17:00 PDT

          21 May 2025 at 13:00 PDT until 21 May 2025 at 17:00 PDT

          26 May 2025 at 13:00 PDT until 26 May 2025 at 17:00 PDT

          28 May 2025 at 13:00 PDT until 28 May 2025 at 17:00 PDT

          Apr 23, 06:29 PDT
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to Globe in the Philippines. This incident has been resolved.
          May 28, 16:22 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to Globe in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 28, 14:31 PDT
          Investigating - We are again experiencing SMS delivery delays when sending messages to Globe in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 28, 12:47 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to Globe in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 28, 11:54 PDT
          Update - We keep experiencing SMS delivery delays when sending messages to Globe in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 28, 09:56 PDT
          Update - We are experiencing SMS delivery delays when sending messages to Globe in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 28, 09:03 PDT
          Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
          May 28, 08:57 PDT
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vala network in Kosovo. This incident has been resolved.
          May 28, 14:56 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vala network in Kosovo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 28, 13:09 PDT
          Update - We keep experiencing SMS delivery delays when sending messages to Vala network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 28, 10:51 PDT
          Update - We are experiencing SMS delivery delays when sending messages to Vala network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 28, 09:58 PDT
          Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
          May 28, 09:50 PDT
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to Moov Network in Gabon. This incident has been resolved.
          May 28, 14:42 PDT
          Update - We are still observing recovery in SMS delivery delays when sending messages to Moov network in Gabon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 28, 14:20 PDT
          Update - We are still observing recovery in SMS delivery delays when sending messages to Moov network in Gabon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 28, 12:20 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov network in Gabon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 28, 10:20 PDT
          Update - We keep experiencing SMS delivery delays when sending messages to Moov Network in Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 28, 09:04 PDT
          Update - We are experiencing SMS delivery delays when sending messages to Moov Network in Gabon Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 28, 08:08 PDT
          Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
          May 28, 08:00 PDT
          Completed - The scheduled maintenance has been completed.
          May 28, 14:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 28, 09:00 PDT
          Scheduled - The MobiFone network in Vietnam is conducting a planned maintenance from 28 May 2025 at 09:00 PDT until 28 May 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MobiFone Vietnam handsets.



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

          May 28, 02:52 PDT
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to Lebara network in Germany. This incident has been resolved.
          May 28, 11:33 PDT
          Update - We keep observing recovery in SMS delivery delays when sending messages to Lebara network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 28, 10:47 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to Lebara network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 28, 08:40 PDT
          Update - We keep experiencing SMS delivery delays when sending messages to Lebara network in Germany. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 28, 06:39 PDT
          Investigating - We are experiencing SMS delivery delays when sending messages to Lebara network in Germany. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 28, 05:38 PDT
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to Lebara Ltd in France. This incident has been resolved.
          May 28, 10:45 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to Lebara Ltd in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 28, 08:39 PDT
          Update - We continue to experience SMS delivery delays when sending messages to Lebara Ltd in France. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
          May 28, 08:22 PDT
          Update - We keep experiencing SMS delivery delays when sending messages to Lebara Ltd in France. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 28, 06:20 PDT
          Investigating - We are experiencing SMS delivery delays when sending messages to Lebara Ltd in France. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 28, 05:26 PDT
          Resolved - The issue affecting a subset of call, video, and conferences quality failures to br1 region has been resolved, and the service is functioning normally at this time.
          May 28, 08:33 PDT
          Update - We continue seeing recovery for a subset of call, video conferences quality failures to br1 region. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
          May 28, 08:03 PDT
          Monitoring - We have started seeing recovery for a subset of call, video conferences quality failures to br1 region. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
          May 28, 07:46 PDT
          Update - We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 28, 07:43 PDT
          Update - We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 28, 07:41 PDT
          Update - We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 28, 07:41 PDT
          Investigating - Our monitoring systems have detected a potential issue AWS US East packet loss. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
          May 28, 07:19 PDT
          Resolved - The issue with Marketplace Add Ons has been resolved and the service is operating normally at this time.
          May 28, 05:55 PDT
          Update - Marketplace Add Ons is now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
          May 28, 05:31 PDT
          Monitoring - Marketplace Add Ons is now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
          May 28, 05:01 PDT
          Update - We are investigating an issue with Marketplace add ons not working as expected. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 28, 04:22 PDT
          Investigating - Our monitoring systems have detected a potential issue with Marketplace, add ons may not be working properly. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
          May 28, 04:01 PDT
          Completed - The scheduled maintenance has been completed.
          May 28, 04:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 27, 22:01 PDT
          Scheduled - A subset of small networks in the US are conducting a series of emergency maintenances from 27 May 2025 at 22:00 PDT until 28 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via subset of short codes.



          Note, the maintenance will be carried out on each of the following dates and times:



          27 May 2025 at 22:00 PDT until 28 May 2025 at 02:00 PDT

          28 May 2025 at 02:00 PDT until 28 May 2025 at 04:00 PDT



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

          May 27, 14:53 PDT
          Completed - The scheduled maintenance has been completed.
          May 28, 04:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 28, 02:00 PDT
          Scheduled - A subset of small networks in the US are conducting a planned maintenance from 28 May 2025 at 02:00 PDT until 28 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
          May 17, 01:03 PDT
          Completed - The scheduled maintenance has been completed.
          May 28, 01:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 27, 08:00 PDT
          Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 27 May 2025 at 08:00 PDT until 28 May 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



          Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap

          May 22, 03:33 PDT
          May 27, 2025
          Completed - The scheduled maintenance has been completed.
          May 27, 23:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 27, 21:30 PDT
          Scheduled - The MTS network in Russia is conducting a planned maintenance from 27 May 2025 at 21:30 PDT until 27 May 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
          May 26, 07:02 PDT
          Completed - The scheduled maintenance has been completed.
          May 27, 22:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 27, 15:00 PDT
          Scheduled - Our carrier partner Three United Kingdom is conducting an emergency maintenance from 27 May 2025 at 15:00 PDT until 27 May 2025 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



          Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

          May 27, 12:33 PDT
          Resolved - The issue affecting intermittent 400s error responses in Lookup API V1 for caller name package has been resolved and the service is functioning normally at this time.
          May 27, 20:21 PDT
          Identified - An issue causing intermittent 400s error responses in Lookup API V1 for caller name package has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 27, 20:16 PDT
          Completed - The scheduled maintenance has been completed.
          May 27, 19:45 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 27, 15:30 PDT
          Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 27 May 2025 at 15:30 PDT until 27 May 2025 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



          Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

          May 27, 01:17 PDT
          Completed - The scheduled maintenance has been completed.
          May 27, 19:40 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 26, 16:15 PDT
          Scheduled - Our carrier partner Vodafone United Kingdom is conducting planned maintenance from 26 May 2025 at 16:15 PDT until 27 May 2025 at 19:40 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



          Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



          Note, the maintenance will be carried out on each of the following dates and times:



          26 May 2025 at 16:15 PDT until 26 May 2025 at 19:40 PDT

          27 May 2025 at 16:15 PDT until 27 May 2025 at 19:40 PDT



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

          May 26, 07:47 PDT
          Resolved - The service interruption for WhatsApp embedded sign-up flow issue has been resolved and is operating normally.
          May 27, 18:46 PDT
          Monitoring - The WhatsApp embedded sign-up flow is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
          May 27, 18:15 PDT
          Update - We are continuing to investigate a service interruption with the WhatsApp embedded sign-up flow. We expect to provide another update in 4 hour or as soon as more information becomes available.
          May 27, 17:12 PDT
          Update - We are continuing to investigate a service interruption with the WhatsApp embedded sign-up flow. We expect to provide another update in 2 hour or as soon as more information becomes available.
          May 27, 14:51 PDT
          Investigating - We are investigating a service interruption with the WhatsApp embedded sign-up flow. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 27, 13:25 PDT
          Resolved - Issues with Twilio.com/Twilio Blog page have been resolved and the Web pages are operating normally at this time.
          May 27, 15:09 PDT
          Investigating - We've become aware of a potential issue with Twilio.com/Twilio Blog page. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
          May 27, 14:44 PDT
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil.. This incident has been resolved.
          May 27, 14:22 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 27, 11:56 PDT
          Update - We are continuing to experience SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 27, 10:06 PDT
          Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Claro Network in Brazil . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
          May 27, 08:45 PDT
          Completed - The scheduled maintenance has been completed.
          May 27, 12:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 27, 07:05 PDT
          Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 27 May 2025 at 07:05 PDT until 27 May 2025 at 12:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
          Apr 30, 23:35 PDT
          Resolved - The Twilio Programmable Messaging API, Voice, Flex and Accsec were partially degraded for 1 minute on May 27, 2025 between 05:45 PST and 05:46 PST. During this period of time, customers may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.
          May 27, 09:43 PDT
          May 26, 2025
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the US. This incident has been resolved.
          May 26, 21:55 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 26, 20:09 PDT
          Update - We are continuing to investigate the SMS delivery delays when sending messages to multiple networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          May 26, 17:56 PDT
          Update - We are continuing to investigate the SMS delivery delays when sending messages to multiple networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 26, 15:51 PDT
          Update - We are continuing to investigate this issue.
          May 26, 14:49 PDT
          Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
          May 26, 14:44 PDT
          Completed - The scheduled maintenance has been completed.
          May 26, 21:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 26, 20:30 PDT
          Scheduled - Our SMS carrier partner in Chile is conducting a planned maintenance from 26 May 2025 at 20:30 PDT until 26 May 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Chile handsets via Chile long codes.



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

          May 26, 15:13 PDT
          Completed - The scheduled maintenance has been completed.
          May 26, 20:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 26, 16:00 PDT
          Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 26 May 2025 at 16:00 PDT until 26 May 2025 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



          Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

          May 23, 03:51 PDT
          Completed - The scheduled maintenance has been completed.
          May 26, 17:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 26, 13:01 PDT
          Scheduled - The Gazprom Telekom network in Russia is conducting a planned maintenance from 26 May 2025 at 13:00 PDT until 26 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
          May 23, 00:02 PDT
          Completed - The scheduled maintenance has been completed.
          May 26, 17:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 26, 13:00 PDT
          Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 26 May 2025 at 13:00 PDT until 26 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
          May 19, 07:38 PDT
          Resolved - The Twilio Programmable Messaging API was partially degraded for 1 minute on May 26, 2025 between 16:05 PST and 16:06 PST. During this period of time, customers may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.
          May 26, 16:43 PDT
          Investigating - The Twilio Programmable Messaging API was partially degraded for 1 minute on May 26, 2025 between 16:05 PST and 16:06 PST. During this period of time, customers may have received elevated volumes of 5xx's in API responses.

          We will provide another update in 1 hour or as soon as more information becomes available.

          May 26, 16:39 PDT
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN in Nigeria. This incident has been resolved.
          May 26, 13:38 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
          May 26, 12:09 PDT
          Update - We are still experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          May 26, 10:06 PDT
          Update - We continue experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 26, 08:08 PDT
          Investigating - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 26, 07:07 PDT
          Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to MTN Network in Ghana. This incident has been resolved.
          May 26, 13:37 PDT
          Monitoring - We are observing recovery in SMS delivery delays to MTN Network in multiple countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 26, 11:31 PDT
          Update - We continue experiencing SMS delivery delays to MTN Network in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 26, 09:31 PDT
          Investigating - We are experiencing SMS delivery delays to MTN Network in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 26, 08:34 PDT
          Resolved - en-US Language issue has been resolved and Conversational Voice Intelligence Services via Console is operating normally at this time.
          May 26, 12:17 PDT
          Update - We are still experiencing the issue of only being able to create en-US Language Conversational Voice Intelligence Services via Console and are working to deploy a fix. Current workaround is to use the Twilio API for other Languages. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 26, 11:40 PDT
          Update - We are continuing to work on a fix for this issue.
          May 26, 10:49 PDT
          Identified - Our engineers have identified the issue it is only possible to create en-US Language Conversational Voice Intelligence Services via Console and are working to deploy a fix. Current workaround is to use the Twilio API for other Languages. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 26, 10:43 PDT
          Completed - The scheduled maintenance has been completed.
          May 26, 11:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 26, 08:00 PDT
          Scheduled - Twilio will conduct a planned maintenance on our circuits with Optus in the Australia Twilio network from 26 May 2025 at 08:00 PDT until 26 May 2025 at 11:00 PDT. During the maintenance window there could be intermittent impact on Interconnect services via the Optus network in Australia.
          Apr 25, 13:47 PDT
          Completed - The scheduled maintenance has been completed.
          May 26, 11:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 26, 08:01 PDT
          Scheduled - Twilio will conduct a planned maintenance on our circuits with Optus in the Australia Twilio network from 26 May 2025 at 08:00 PDT until 26 May 2025 at 11:00 PDT. During the maintenance window there could be intermittent impact on calls via the Optus network in Australia.
          Apr 25, 13:28 PDT
          May 25, 2025
          Resolved - We are no longer experiencing SMS delivery failures to Syriatel Network in Syria. This incident has been resolved.
          May 25, 10:27 PDT
          Monitoring - We are observing successful SMS delivery when sending messages to Syriatel Network in Syria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 25, 08:28 PDT
          Update - We are continuing to experience SMS delivery failures when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
          May 25, 02:01 PDT
          Update - We are continuing to experience SMS delivery failures when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
          May 24, 18:14 PDT
          Update - We are continuing to experience SMS delivery failures when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          May 24, 14:18 PDT
          Update - We are experiencing SMS delivery failures when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 24, 12:03 PDT
          Investigating - We are experiencing SMS delivery failures when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 24, 11:03 PDT
          Resolved - We are no longer experiencingSMS delivery delays when sending messages to MTN Network in Nigeria and Benin. This incident has been resolved.
          May 25, 10:24 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Nigeria and Benin. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 25, 08:29 PDT
          Update - We are continuing to experience SMS delivery delays when sending messages to MTN Network in Nigeria and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
          May 25, 01:08 PDT
          Update - We are continuing to experience SMS delivery delays when sending messages to MTN Network in Nigeria and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
          May 24, 17:28 PDT
          Update - We are continuing to experience SMS delivery delays when sending messages to MTN Network in Nigeria and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          May 24, 13:28 PDT
          Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 24, 11:26 PDT
          Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 24, 10:42 PDT
          May 24, 2025
          Resolved - We are no longer experiencing SMS Delivery Delays and Failures to MTN in Guinea-Bissau. This incident has been resolved.
          May 24, 18:37 PDT
          Monitoring - We are observing successful SMS delivery to MTN in Guinea-Bissau. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 24, 16:41 PDT
          Update - We are continuing to experience SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineers are investigating, and we will provide another update in 16 hours or as soon as we have more information.
          May 24, 07:04 PDT
          Update - We are continuing to experience SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineers are investigating, and we will provide another update in 8 hours or as soon as we have more information.
          May 23, 23:04 PDT
          Update - We are continuing to experience SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineers are investigating, and we will provide another update in 4 hours or as soon as we have more information.
          May 23, 20:08 PDT
          Update - We are continuing to experience SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineers are investigating, and we will provide another update in 4 hours or as soon as we have more information.
          May 23, 19:04 PDT
          Update - We are continuing to experience SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineers are investigating, and we will provide another update in 2 hours or as soon as we have more information.
          May 23, 17:04 PDT
          Update - We are experiencing SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineers are investigating, and we will provide another update in 1 hour or as soon as we have more information.
          May 23, 16:06 PDT
          Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
          May 23, 16:03 PDT
          Resolved - We are no longer experiencing SMS delivery failures when sending messages to KPN Network in Netherlands. This incident has been resolved.
          May 24, 18:05 PDT
          Monitoring - We are observing successful SMS delivery when sending messages to KPN Network in Netherlands. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 24, 16:15 PDT
          Update - We are continuing to experience SMS delivery failures when sending messages to KPN Network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
          May 24, 15:22 PDT
          Update - We are continuing to experience SMS delivery failures when sending messages to KPN Network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 24, 13:20 PDT
          Investigating - We are experiencing SMS delivery failures when sending messages to KPN Network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 24, 12:20 PDT
          Completed - The scheduled maintenance has been completed.
          May 24, 17:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 24, 13:00 PDT
          Scheduled - The O! network in Kyrgyzstan is conducting a planned maintenance from 24 May 2025 at 13:00 PDT until 24 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to O! Kyrgyzstan handsets.



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

          May 24, 08:24 PDT
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. This incident has been resolved.
          May 24, 07:06 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 24, 05:08 PDT
          Update - We are continuing to experience SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 24, 03:11 PDT
          Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 24, 02:11 PDT
          Resolved - We are no longer experiencing issue with AccSec Verizon United States API. This incident has been resolved.
          May 24, 04:03 PDT
          Update - We are observing recovery in issue with AccSec Verizon United States API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 24, 02:04 PDT
          Monitoring - We are observing recovery in issue with AccSec Verizon United States API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 24, 00:04 PDT
          Update - We are continuing to investigate an issue with AccSec Verizon United States API. We expect to provide another update in 8 hours or as soon as more information becomes available.
          May 24, 00:03 PDT
          Update - We are continuing to investigate an issue with AccSec Verizon United States API. We expect to provide another update in 8 hours or as soon as more information becomes available.
          May 23, 20:17 PDT
          Update - We are continuing to investigate an issue with AccSec Verizon United States API. We expect to provide another update in 4 hours or as soon as more information becomes available.
          May 23, 15:55 PDT
          Update - We are investigating an issue with AccSec Verizon United States API. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 23, 12:45 PDT
          Update - We are investigating an issue with AccSec Verizon United States API. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 23, 11:43 PDT
          Investigating - Our monitoring systems have detected a potential issue with AccSec Verizon United States API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
          May 23, 11:28 PDT
          Completed - The scheduled maintenance has been completed.
          May 24, 03:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 24, 00:00 PDT
          Update - We will be undergoing scheduled maintenance during this time.
          May 23, 21:18 PDT
          Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 24 May 2025 at 00:00 PDT until 24 May 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

          May 23, 20:55 PDT
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom CTBC World Network in Brazil. This incident has been resolved.
          May 24, 01:49 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom CTBC World Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 23, 23:51 PDT
          Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom CTBC World Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
          May 23, 21:59 PDT
          Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom CTBC World Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          May 23, 17:59 PDT
          Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom CTBC World Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 23, 16:07 PDT
          Investigating - Body We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC World Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 23, 15:08 PDT
          Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
          May 24, 01:45 PDT
          Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
          May 24, 01:22 PDT
          May 23, 2025
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN in Guinea-Bissau. This incident has been resolved.
          May 23, 15:51 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN in Guinea-Bissau. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 23, 13:47 PDT
          Update - We are still experiencing SMS delivery delays and failures when sending messages to MTN in Guinea-Bissau. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
          May 23, 07:18 PDT
          Update - We continue experiencing SMS delivery delays and failures when sending messages to MTN in Guinea-Bissau. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
          May 22, 23:18 PDT
          Update - We continue experiencing SMS delivery delays and failures when sending messages to MTN in Guinea-Bissau. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          May 22, 19:43 PDT
          Update - We continue experiencing SMS delivery delays and failures when sending messages to MTN in Guinea-Bissau. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 22, 17:56 PDT
          Update - We are experiencing SMS delivery delays and failures when sending messages to MTN in Guinea-Bissau. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 22, 16:54 PDT
          Investigating - We've become aware of a potential issue with SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
          May 22, 16:43 PDT
          Resolved - Hosted orders for Toll-Free numbers are now operating normally, this issue has been resolved.
          May 23, 09:53 PDT
          Monitoring - Hosted orders for Toll-Free numbers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
          May 23, 09:25 PDT
          Identified - Our engineers have identified the issue with hosted orders for Toll-Free numbers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 23, 08:28 PDT
          Update - We are investigating an issue with hosted orders for Toll-Free numbers. Customers may experience failed status in their orders and also in Eligibility check. We expect to provide another update in 1 hour or as soon as more information becomes available
          May 23, 07:28 PDT
          Investigating - Our monitoring systems have detected a potential issue hosted numbers orders. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
          May 23, 07:16 PDT
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tigo network in Honduras. This incident has been resolved.
          May 23, 09:14 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo network in Honduras. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 23, 07:16 PDT
          Update - We are continuing to experience SMS delivery delays when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          May 23, 03:07 PDT
          Update - We are continuing to experience SMS delivery delays when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 23, 01:11 PDT
          Investigating - We are experiencing SMS delivery delays when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 23, 00:11 PDT
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenet BidCo NV network in Belgium via a subset of Long codes. This incident has been resolved.
          May 23, 07:54 PDT
          Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Telenet BidCo NV network in Belgium via a subset of Long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 23, 07:20 PDT
          Investigating - We are experiencing SMS delivery delays and failures when sending messages to Telenet BidCo NV network in Belgium via a subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 23, 06:56 PDT
          Completed - The scheduled maintenance has been completed.
          May 23, 05:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 22, 21:25 PDT
          Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 22 May 2025 at 21:25 PDT until 23 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of short codes.



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

          May 22, 21:23 PDT
          Resolved - We are no longer experiencing issue with AccSec - US and Canada API Errors. This incident has been resolved.
          May 23, 01:41 PDT
          Monitoring - We are observing recovery in issue with AccSec - US and Canada API Errors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 22, 23:42 PDT
          Update - We are continuing to investigate this issue.
          May 22, 23:13 PDT
          Investigating - Our monitoring systems have detected a potential issue with AccSec - US and Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
          May 22, 23:07 PDT
          May 22, 2025
          Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to T-Mobile Network In United States Over A Subset Of Short Code & Long Code. This incident has been resolved.
          May 22, 23:10 PDT
          Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to T-Mobile Network In United States Over A Subset Of Short Code & Long Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 22, 21:23 PDT
          Investigating - We are experiencing SMS & MMS delivery delays & failure when sending messages to T-Mobile Network In United States Over A Subset Of Short Code & Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 22, 20:31 PDT
          Completed - The scheduled maintenance has been completed.
          May 22, 22:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 22, 14:00 PDT
          Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 22 May 2025 at 14:00 PDT until 22 May 2025 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



          Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

          May 20, 08:46 PDT
          Completed - The scheduled maintenance has been completed.
          May 22, 17:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 22, 14:01 PDT
          Scheduled - The O! network in Kyrgyzstan is conducting an emergency maintenance from 22 May 2025 at 14:00 PDT until 22 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to O! Kyrgyzstan handsets.



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

          May 22, 07:05 PDT
          Completed - The scheduled maintenance has been completed.
          May 22, 17:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 22, 13:00 PDT
          Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 22 May 2025 at 13:00 PDT until 22 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
          May 20, 07:51 PDT
          Completed - The scheduled maintenance has been completed.
          May 22, 16:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 22, 15:00 PDT
          Scheduled - The Orange network in Poland is conducting a planned maintenance from 22 May 2025 at 15:00 PDT until 22 May 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Orange Poland handsets when sending via long codes and short codes.
          May 19, 16:10 PDT
          Resolved - The Twilio Programmable Messaging API was partially degraded for 2 minutes on 05/22/2025 between 14:00:40 PST and 14:01:30 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.
          May 22, 15:08 PDT
          Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with the Twilio Programmable Messaging API. We will follow up and provide customer impact details within 2 hours.
          May 22, 14:36 PDT
          Resolved - Twilio phone numbers provisioning was degraded for 23 days, 8 hours, and 3 minutes between 2025-04-28 at 23:40:24 PDT and 2025-05-22 at 07:43:38 PDT. During this period of time, 18 Phone Numbers in our inventory were mistakenly made available for provisioning even if they couldn't be provisioned and for this reason some customers have experienced an HTTP 500 Server error. This incident has been resolved.
          May 22, 14:54 PDT
          Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with phone numbers provisioning. We will follow up and provide customer impact details within 2 hours.
          May 22, 14:04 PDT
          Resolved - The issue affecting inbound calls to Denmark Twilio Phone Numbers has been resolved, and the service is functioning normally at this time.
          May 22, 14:48 PDT
          Monitoring - We have started seeing recovery for inbound calls to Denmark Twilio phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 22, 12:33 PDT
          Investigating - We have identified Call Failures From Subscribers To Denmark Twilio Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 22, 11:30 PDT
          Resolved - We are no longer experiencing SMS Delivery Delays to Algar Telecom (CTBC) in Brazil. This incident has been resolved.
          May 22, 10:04 PDT
          Monitoring - We are observing recovery in SMS delivery delays to Algar Telecom (CTBC) in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 22, 08:02 PDT
          Update - We are continuing to experience SMS delivery delays to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
          May 22, 02:46 PDT
          Update - We are continuing to experience SMS Delivery Delays to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          May 21, 23:02 PDT
          Update - We are continuing to experience SMS Delivery Delays to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 21, 21:02 PDT
          Investigating - We are experiencing SMS Delivery Delays to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 21, 20:20 PDT
          Completed - The scheduled maintenance has been completed.
          May 22, 02:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 21, 20:01 PDT
          Scheduled - Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 21 May 2025 at 20:00 PDT until 22 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.



          Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Legacy Identity MatchAndAttributes



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

          May 21, 10:24 PDT
          Completed - The scheduled maintenance has been completed.
          May 22, 02:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 21, 20:00 PDT
          Scheduled - A subset of small networks in the US are conducting a planned maintenance from 21 May 2025 at 20:00 PDT until 22 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
          May 14, 09:55 PDT
          Completed - The scheduled maintenance has been completed.
          May 22, 01:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 21, 22:30 PDT
          Scheduled - The AT&T network in the United States is conducting a planned maintenance from 21 May 2025 at 22:30 PDT until 22 May 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
          May 16, 03:02 PDT
          May 21, 2025
          Completed - The scheduled maintenance has been completed.
          May 21, 21:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 20, 23:01 PDT
          Scheduled - Our SMS carrier partner in Mexico, Peru, Colombia, Honduras, Guatemala, El Salvador, Nicaragua, Ecuador, Costa Rica, the Dominican Republic and Argentina is conducting a series of planned maintenances from 20 May 2025 at 23:00 PDT until 21 May 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico, Peru, Colombia, Honduras, Guatemala, El Salvador, Nicaragua, Ecuador, Costa Rica, Dominican Republic and Argentina handsets.



          Note, the maintenance will be carried out on each of the following dates and times:



          20 May 2025 at 23:00 PDT until 21 May 2025 at 00:00 PDT

          21 May 2025 at 20:00 PDT until 21 May 2025 at 21:00 PDT

          May 16, 18:45 PDT
          Completed - The scheduled maintenance has been completed.
          May 21, 21:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 21, 19:00 PDT
          Scheduled - Our SMS carrier partner in Singapore is conducting a planned maintenance from 21 May 2025 at 19:00 PDT until 21 May 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Singapore handsets.
          May 16, 08:44 PDT
          Resolved - We are no longer experiencing SMS Delivery Delays to GrameenPhone Network in Bangladesh. This incident has been resolved.
          May 21, 18:58 PDT
          Monitoring - We are observing recovery with SMS Delivery Delays to GrameenPhone Network in Bangladesh. We will continue to monitor the issue to ensure a full recovery, and provide another update in 2 hours.
          May 21, 16:46 PDT
          Update - We are observing recovery with SMS Delivery Delays to GrameenPhone Network in Bangladesh. We will continue to monitor the issue to ensure a full recovery, and provide another update in 2 hours.
          May 21, 16:43 PDT
          Update - We are continuing to experience SMS Delivery Delays to GrameenPhone Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 21, 14:44 PDT
          Update - We are experiencing SMS Delivery Delays to GrameenPhone Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 21, 13:42 PDT
          Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to GrameenPhone Network in Bangladesh. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
          May 21, 13:23 PDT
          Completed - The scheduled maintenance has been completed.
          May 21, 18:30 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 21, 14:00 PDT
          Scheduled - The Sber network in Russia is conducting a planned maintenance from 21 May 2025 at 14:00 PDT until 21 May 2025 at 18:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sber Russia handsets.
          May 16, 07:28 PDT
          Completed - The scheduled maintenance has been completed.
          May 21, 17:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 21, 13:00 PDT
          Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 21 May 2025 at 13:00 PDT until 21 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
          May 20, 07:56 PDT
          Completed - The scheduled maintenance has been completed.
          May 21, 17:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 21, 13:01 PDT
          Scheduled - The Gazprom Telekom network in Russia is conducting a planned maintenance from 21 May 2025 at 13:00 PDT until 21 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
          May 18, 23:27 PDT
          Completed - The scheduled maintenance has been completed.
          May 21, 17:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 21, 16:00 PDT
          Scheduled - Our documentation site is undergoing scheduled maintenance and will temporarily operate in static mode between 16:00 and 17:00 Pacific Time on 05/21/2025. During this time, some features may be unavailable, and pages requiring authentication will not be accessible. We appreciate your patience and apologize for any inconvenience this may cause.
          May 19, 09:01 PDT
          Completed - The scheduled maintenance has been completed.
          May 21, 16:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 21, 13:20 PDT
          Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 21 May 2025 at 13:20 PDT until 21 May 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
          May 20, 01:37 PDT
          Resolved - We are no longer observing recovery with delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. This incident has been resolved.
          May 21, 15:11 PDT
          Monitoring - We are observing recovery with delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. We will continue to monitor the situation to ensure a full recovery, and provide another update in 2 hours.
          May 21, 13:14 PDT
          Update - We are experiencing delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 21, 11:21 PDT
          Investigating - We are experiencing delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1h or as soon as more information becomes available.
          May 21, 10:19 PDT
          Completed - The scheduled maintenance has been completed.
          May 21, 15:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 21, 07:00 PDT
          Scheduled - The Telus network in Canada is conducting a planned maintenance from 21 May 2025 at 07:00 PDT until 21 May 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Telus Canada handsets when sending via long codes and short codes.
          May 14, 13:24 PDT
          Resolved - We have fully investigated the Unified Profiles issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
          May 21, 13:38 PDT
          Investigating - Our monitoring systems have detected a potential issue with management of Unified Profiles. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
          May 21, 13:25 PDT
          Completed - The scheduled maintenance has been completed.
          May 21, 09:15 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 21, 09:00 PDT
          Scheduled - The Tune Talk network in Malaysia is conducting a planned maintenance from 21 May 2025 at 09:00 PDT until 21 May 2025 at 09:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tune Talk Malaysia handsets.
          May 12, 12:37 PDT
          Completed - The scheduled maintenance has been completed.
          May 21, 07:40 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 21, 04:15 PDT
          Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 21 May 2025 at 04:15 PDT until 21 May 2025 at 07:40 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



          Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

          May 20, 11:31 PDT
          Resolved - We are no longer experiencing Telkomsel API Errors. This incident has been resolved.
          May 21, 05:39 PDT
          Monitoring - We are observing in Telkomsel API Errors. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 21, 03:39 PDT
          Update - Our engineers have identified an issue with the register consent server, and continue working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
          May 20, 22:06 PDT
          Update - Our engineers have identified an issue with the register consent server, and continue working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
          May 20, 14:06 PDT
          Update - Our engineers have identified an issue with the register consent server, and continue working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
          May 20, 10:00 PDT
          Update - Our engineers have identified an issue with the register consent server, and continue working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 20, 08:07 PDT
          Update - Our engineers have identified an issue with the register consent server, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 20, 07:10 PDT
          Investigating - Our monitoring systems have detected a potential issue with AccSec Indonesia Telkomsel API Errors - RegisterConsent."Server returned HTTP response code: 400 for URL. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
          May 20, 06:43 PDT
          Completed - The scheduled maintenance has been completed.
          May 21, 05:01 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 20, 23:00 PDT
          Update - We will be undergoing scheduled maintenance during this time.
          May 18, 20:51 PDT
          Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 20 May 2025 at 23:00 PDT until 21 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.
          May 16, 16:56 PDT
          Completed - The scheduled maintenance has been completed.
          May 21, 05:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 20, 21:01 PDT
          Scheduled - Our MMS carrier partner in the United States and Canada is conducting a planned maintenance from 20 May 2025 at 21:00 PDT until 21 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets via United States and Canada long codes.
          May 13, 20:13 PDT
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to Appalachian Wireless in United States of America. This incident has been resolved.
          May 21, 04:15 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to Appalachian Wireless in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 21, 02:17 PDT
          Update - We continue experiencing SMS delivery delays to Appalachian Wireless in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 21, 00:29 PDT
          Investigating - We are experiencing SMS delivery delays to Appalachian Wireless in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 20, 23:36 PDT
          Completed - The scheduled maintenance has been completed.
          May 21, 03:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 20, 21:30 PDT
          Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 20 May 2025 at 21:30 PDT until 21 May 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States short codes.
          May 12, 15:45 PDT
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via a Subset of Longcodes. This incident has been resolved.
          May 21, 02:13 PDT
          Update - We are observing recovery in SMS delivery delays when sending messages to Bouygues Telecom in France via a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 21, 00:23 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to Bouygues Telecom in France via a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 20, 22:41 PDT
          Update - We are still experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
          May 20, 17:35 PDT
          Update - We are still experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          May 20, 13:37 PDT
          Update - We are still experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 20, 11:35 PDT
          Update - We are experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 20, 10:47 PDT
          Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Bouygues Telecom in France via Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
          May 20, 10:39 PDT
          Resolved - We are no longer experiencing SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. This incident has been resolved.
          May 21, 01:54 PDT
          Update - We are no longer experiencing SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. This incident has been resolved.
          May 20, 01:49 PDT
          Monitoring - We are observing successful SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 19, 23:55 PDT
          Update - We are continuing to experience SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
          May 19, 20:53 PDT
          Update - We are continuing to experience SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
          May 19, 17:12 PDT
          Update - We continue to experience SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 19, 15:12 PDT
          Investigating - We are experiencing SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 19, 14:12 PDT
          Resolved - We are no longer experiencing SMS delivery report delays when sending messages to Tigo Network in Paraguay. This incident has been resolved.
          May 21, 01:46 PDT
          Monitoring - We are observing recovery in receiving message delivery reports when sending to Tigo Network in Paraguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 20, 23:53 PDT
          Update - We continue to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          May 20, 10:40 PDT
          Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          May 19, 10:42 PDT
          Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
          May 18, 10:42 PDT
          Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
          May 17, 18:42 PDT
          Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
          May 17, 10:42 PDT
          Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
          May 17, 06:44 PDT
          Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 17, 04:45 PDT
          Investigating - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 17, 03:47 PDT
          Update - We are observing recovery in delivery report delays when sending to Tigo Network in Paraguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 17, 01:40 PDT
          Update - We are observing recovery in delivery report delays when sending to Tigo Network in Paraguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 16, 23:42 PDT
          Monitoring - We are observing recovery in delivery report delays when sending to Tigo Network in Paraguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 16, 21:39 PDT
          Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
          May 16, 15:46 PDT
          Update - We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
          May 16, 11:56 PDT
          Update - We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 16, 09:57 PDT
          Investigating - We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 16, 08:57 PDT
          Completed - The scheduled maintenance has been completed.
          May 21, 01:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 20, 22:01 PDT
          Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 20 May 2025 at 22:00 PDT until 21 May 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets when sending via long codes and short codes.
          May 19, 16:00 PDT
          Completed - The scheduled maintenance has been completed.
          May 21, 00:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 20, 20:00 PDT
          Scheduled - Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 20 May 2025 at 20:00 PDT until 21 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.



          Impacted Product: Verify Silent Network Auth



          We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

          May 20, 13:31 PDT
          May 20, 2025
          Completed - The scheduled maintenance has been completed.
          May 20, 22:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 20, 14:01 PDT
          Scheduled - Our Voice carrier partner in Ireland is conducting a planned maintenance from 20 May 2025 at 14:00 PDT until 20 May 2025 at 22:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Ireland phone numbers.
          May 19, 08:50 PDT
          Completed - The scheduled maintenance has been completed.
          May 20, 21:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 20, 19:00 PDT
          Scheduled - Our SMS carrier partner in Singapore is conducting a planned maintenance from 20 May 2025 at 19:00 PDT until 20 May 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Singapore handsets.
          May 16, 08:40 PDT
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to C-Spire in the United States. This incident has been resolved.
          May 20, 18:22 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to C-Spire in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 20, 16:22 PDT
          Update - We are experiencing SMS delivery delays when sending messages to C-Spire in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 20, 15:46 PDT
          Investigating - We are experiencing SMS delivery delays when sending messages to C-Spire in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 20, 14:45 PDT
          Completed - The scheduled maintenance has been completed.
          May 20, 17:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 20, 14:00 PDT
          Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 20 May 2025 at 14:00 PDT until 20 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
          May 16, 02:37 PDT
          Resolved - We are no longer experiencing MMS delivery failures to the T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers. This incident has been resolved.
          May 20, 16:09 PDT
          Update - We are observing successful MMS delivery to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
          May 19, 22:29 PDT
          Monitoring - We are observing successful MMS delivery to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 19, 16:04 PDT
          Update - We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 24 hours or as soon as we have more information.
          May 18, 21:38 PDT
          Update - We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 24 hours or as soon as we have more information.
          May 17, 21:45 PDT
          Update - We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 16 hours or as soon as we have more information.
          May 17, 05:45 PDT
          Update - We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 8 hours or as soon as we have more information.
          May 16, 21:48 PDT
          Update - We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 4 hours or as soon as we have more information.
          May 16, 17:47 PDT
          Identified - We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 2 hours or as soon as we have more information.
          May 16, 15:56 PDT
          Update - We are experiencing Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers. Our engineers are investigating, and we will provide another update in 1 hour or as soon as we have more information.
          May 16, 14:57 PDT
          Investigating - We've become aware of a potential issue with Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and long code Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
          May 16, 14:53 PDT
          Resolved - Authy API was degraded for 10 minutes between 13:33 and 13:43 Pacific Time on 05/20/2025. During this period, customers may have experienced the Authy API being unavailable. The issue has now been resolved.
          May 20, 14:25 PDT
          Monitoring - Authy API was down for 10 minutes, and our engineering team has identified and mitigated the issue. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
          May 20, 14:01 PDT
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.
          May 20, 12:50 PDT
          Monitoring - We are observing recovery in SMS delivery report delays when sending to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 20, 10:16 PDT
          Update - We are still experiencing SMS delivery report delays to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
          May 20, 08:17 PDT
          Investigating - We are experiencing SMS delivery report delays to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
          May 20, 07:26 PDT
          Resolved - Between May 13th and May 20th, 2025, customers using Voice Media Streams may have experienced intermittent issues with receiving media events over websockets. This incident is resolved.
          May 20, 12:37 PDT
          Resolved - We are no longer experiencing delivery report delays when sending to Multiple Network in United States of America Over a Subset of Short Codes. This incident has been resolved.
          May 20, 08:23 PDT
          Monitoring - We are observing recovery in delivery report delays when sending to Multiple Network in United States of America Over a Subset of Short Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 20, 06:38 PDT
          Update - We continue experiencing delays in receiving message delivery reports when sending to Multiple Network in United States of America Over a Subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
          May 20, 02:36 PDT
          Update - We continue experiencing delays in receiving message delivery reports when sending to Multiple Network in United States of America Over a Subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 20, 00:51 PDT
          Investigating - We are experiencing delays in receiving message delivery reports when sending to Multiple Network in United States of America Over A Subset Of Short Code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 20, 00:01 PDT
          Completed - The scheduled maintenance has been completed.
          May 20, 05:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 19, 23:00 PDT
          Update - We will be undergoing scheduled maintenance during this time.
          May 18, 21:03 PDT
          Update - We will be undergoing scheduled maintenance during this time.
          May 18, 21:02 PDT
          Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 19 May 2025 at 23:00 PDT until 20 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.
          May 16, 16:53 PDT
          Completed - The scheduled maintenance has been completed.
          May 20, 03:00 PDT
          In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
          May 19, 21:00 PDT
          Scheduled - The Verizon network in the United States is conducting a planned maintenance from 19 May 2025 at 21:00 PDT until 20 May 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon United States handsets.
          May 15, 23:19 PDT
          Resolved - We are no longer experiencing SMS delivery delays and failures to Zain Network In Iraq. This incident has been resolved.
          May 20, 02:09 PDT
          Monitoring - We are observing recovery in SMS delivery delays and failures to Zain Network In Iraq. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 20, 00:23 PDT
          Update - We are experiencing SMS delivery delays and failures to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
          May 19, 22:49 PDT
          Investigating - We are experiencing SMS delivery delays and failures to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
          May 19, 21:58 PDT
          Resolved - We are no longer experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. This incident has been resolved.
          May 20, 01:36 PDT
          Monitoring - We are observing recovery in SMS delivery delays when sending messages to Cellcom Network in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
          May 19, 23:57 PDT
          Update - We continue to experience SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
          May 19, 17:14 PDT
          Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
          May 18, 17:14 PDT
          Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
          May 17, 17:23 PDT
          Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
          May 16, 17:23 PDT
          Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
          May 16, 01:33 PDT
          Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
          May 15, 17:40 PDT
          Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
          May 15, 13:43 PDT
          Investigating - We're reopening this StatusPage post since the previous one was resolved by mistake. Please refer to this current post for updates in this StatusPage post https://status.twilio.com/incidents/3r6f2vyftzls.

          We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

          May 15, 11:45 PDT
          May 19, 2025
          May 18, 2025
          May 17, 2025
          May 16, 2025
          May 15, 2025
          May 14, 2025

          No incidents reported.