SendGrid Status

STATUS HOME SUPPORT

All Systems Operational

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 9, 2025

No incidents reported today.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

Issue with Marketing Campaigns

Resolved - This incident has been resolved.
Apr 7, 21:12 PDT

Update - Our engineers have monitored the fix and confirmed the issue with importing new Marketing Campaigns contacts and updating Marketing Campaign Automations has been resolved. All services are operating normally at this time.
Apr 7, 21:12 PDT

Monitoring - Our engineers have implemented a fix for the issue related to importing new Marketing Campaigns contacts and updating Marketing Campaign Automations. They are actively monitoring system performance. We will provide another update as soon as more information becomes available.
Apr 7, 21:08 PDT

Investigating - Starting around 2:15 pm PST today, our engineers began investigating an issue with Marketing Campaigns. Users may experience issues with importing new Marketing Campaigns contacts and updating Marketing Campaign Automations. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 7, 15:39 PDT

5xx Errors When Clicking Links

Resolved - Our engineers have monitored the fix and confirmed the issue with link resolution has been resolved. All services are operating normally at this time.
Apr 7, 09:13 PDT

Update - Our engineers have implemented a fix for the issue related to the links were encountering 5xx errors. They are actively monitoring system performance. We will provide another update as soon as more information becomes available.
Apr 3, 21:44 PDT

Monitoring - Our engineers have implemented a fix for the issue related to the links were encountering 5xx errors. They are actively monitoring system performance. We will provide another update as soon as more information becomes available.
Apr 3, 19:09 PDT

Identified - Our engineers have identified the issue related to the links were encountering 5xx errors. They are actively working toward a fix, and we will provide another update as soon as more information becomes available.
Apr 3, 19:08 PDT

Investigating - At 5:37 PM PT on April 3rd, our engineers began investigating an issue where links were encountering 5xx errors. Users may experience issues with their links, both branded and non-branded, within their emails. This issue does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.
Apr 3, 18:16 PDT

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.

Apr 3, 2025

Apr 2, 2025

No incidents reported.

Apr 1, 2025

Retroactive Incident - Users unable to access Marketing Campaigns

Resolved - Starting around 4/1/25 14:28 PT to 4/2/25 20:23 PT, Our engineers identified an issue where a small subset of customers lost access to marketing campaigns. A fix has been implemented, and the issue has been resolved. Mail Send was not affected.
Apr 1, 20:30 PDT

Mar 31, 2025

Sender Authentication Returning Errors

Resolved - Our engineers have identified and resolved the cause of this issue. Engineers have monitored the fix and confirmed that the Sender Authentication is fully functional again. All services are now operating normally at this time.
Mar 31, 15:46 PDT

Investigating - Starting around 2:57 PT on March 31, our engineers began investigating an issue with Sender Authentication. Customers may experience 500 errors (or console errors) when trying to authenticate a domain, validating a domain, creating a link branding, and validating a link. This error happens on the UI and via API. We will provide another update in an hour or as soon as more information becomes available.
Mar 31, 15:16 PDT

IPAM and IP Address Options Unavailable in the SendGrid UI.

Resolved - Our engineers have monitored the fix and confirmed that the issue with the IPAM and IP Address options not appearing in the SendGrid UI has been resolved. All services are now fully operational.
Mar 31, 02:21 PDT

Monitoring - Our engineers have implemented a fix for the issue with the IPAM and IP Address options in the SendGrid UI. They are actively monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Mar 31, 02:01 PDT

Identified - Our engineers have identified the issue related to the unavailability of the IPAM and IP Address options in the SendGrid UI. They are actively working toward a fix, and we will provide another update as soon as more information becomes available.
Mar 31, 01:59 PDT

Investigating - We are currently investigating an issue where the IPAM and IP Address options are not available in the SendGrid UI. We will provide another update as soon as more information becomes available.
Mar 31, 01:54 PDT

Mar 30, 2025

Can't switch back to parent account

Resolved - Our engineers have thoroughly monitored the fix and have confirmed that the "Return to the Parent Account" issue has been resolved. All services are now fully operational and functioning normally.
Mar 30, 23:55 PDT

Monitoring - Our engineers have successfully implemented a fix and are actively monitoring system performance. We will provide another update as soon as more information becomes available.
Mar 30, 23:26 PDT

Update - Our engineers have identified the issue with the “Return to the Parent Account” functionality and are actively working toward a fix. We will provide another update as soon as more information becomes available.
Mar 30, 23:23 PDT

Identified - We are still actively investigating the issue related to the "Return to the Parent Account" functionality. Our team is working to resolve it as quickly as possible, and we will provide further updates as soon as we have more information.
Mar 30, 23:17 PDT

Investigating - Clicking on “return to the parent account” will not return you to the parent account and keeps you logged in as the subuser.
Mar 30, 22:19 PDT

Mar 29, 2025

No incidents reported.

Mar 28, 2025

[Retroactive] Event Webhook Posting Delays

Resolved - Our engineering team identified, investigated and corrected an unexpected issue today with the Twilio SendGrid Event Webhook. This optional feature, under normal conditions, allows receiving event data in real time based on email sent via a Twilio SendGrid account. However, between the times of 2:20 PM and 3:30 PM PT, a subset of accounts that had this feature enabled experienced delays to normal event posting due to the issue. Not all accounts with webhook enabled were affected by this delay, and no event data was lost. This issue did not affect mail send. All event postings that were impacted with delays during this period are now processing properly, and all systems are now operating normally.
Mar 28, 16:25 PDT

Mar 27, 2025

Emails delayed

Resolved - Between 3:41 PM PT until 3:56 PM PT, on March 27th, our Engineers identified an issue that affected mail send. A subset of customers may have experienced latency in mail send getting processed. A fix has been implemented, and this issue has been resolved. All delayed mail send has been processed.
Mar 27, 18:01 PDT

Mar 26, 2025

No incidents reported.