SendGrid Status

Nov 25, 2024

No incidents reported today.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

Links in emails resulting in 'Site can't be reached' error.

Resolved - Our engineers have concluded the monitoring status and now all services are back to normal. Links can now be accessed. This incident is officially resolved.
Nov 22, 07:51 PST

Monitoring - Our engineers have applied a fix and are currently monitoring the results of all services. We'll be monitoring the fix and provide more updates as soon as they become available.
Nov 22, 07:32 PST

Update - We are continuing to investigate this issue, our engineers are actively looking to understand the root cause and we will be providing updates as soon as they become available.
Nov 22, 06:49 PST

Investigating - Starting around 3 AM on 22nd November, 2024 our engineers began investigating an issue with clicking SSL click tracked links in emails wherein the recipients are receiving 500 Origin Error. The origin server is not reachable or returns an error.

The issue has only been observed so far for customers using KeyCDN for their SSL click tracking configuration.

Our team is actively working to identify the root cause and will provide updates within the next hour or as new information becomes available.
Nov 22, 04:52 PST

Nov 21, 2024

Click Tracking degradation

Resolved - Our engineers have monitored the fix and confirmed the issue with click tracking has been resolved. All services are now operating normally at this time.
Nov 21, 02:23 PST

Investigating - As of approximately 1:30 AM PST on Thursday, November 21, 2024, our engineers began investigating an issue impacting Click Tracking URLs using 'ct.sendgrid.net'.

This issue affects customers who have enabled click tracking but have not configured link branding.

This does not affect mail send.

Our team is actively working to identify the root cause and will provide updates within the next hour or as new information becomes available.
Nov 21, 01:53 PST

Nov 20, 2024

No incidents reported.

Nov 19, 2024

Intermmittent login issues after adding credentials

Resolved - This incident has been resolved. All systems are operating normally at this time.
Nov 19, 09:44 PST

Monitoring - Our engineers have applied a fix and are monitoring the results, we will provide an update in an hour or as soon as more updates become available
Nov 19, 08:48 PST

Investigating - Starting 6:43 AM PT (exact time will be determined soon), our engineers began investigating issues when accessing the account using credentials as username and password. When adding the right credentials, users receive an error of 'Your username or password is invalid'.

This is only affecting password users, meaning that SSO users are not affected.

This does not affect mail send.

Customers seem to have success accessing the account by retrying again or using an incognito window. Our engineers are currently investigating the current behavior and will provide an update within an hour or as soon as they become available.
Nov 19, 07:22 PST

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

SendGrid Event Delays for EU Regions

Resolved - This incident has been resolved.
Nov 16, 15:54 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 15:37 PST

Identified - The issue has been identified and a fix is being implemented.
Nov 16, 15:06 PST

Investigating - Starting around 1:00 PM PST on Saturday, November 16th, 2024, our Engineers began investigating an issue with SendGrid Events. Customers may experience delays with Event reporting associated to mail send. The issue is causing intermittent errors and delays on Events (webhook, open and click events, Stats and Email Activity Feed events). This does not impact mail send. We are actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Nov 16, 14:34 PST

Nov 15, 2024

Retroactive incident - SendGrid Email Delays

Resolved - On 11/15/24 from 6:05 AM (PST) to 6:29 AM (PST), we experienced an issue with email delays for customers. This issue has been mitigated and resolved. All services are now operating normally at this time.
Nov 15, 03:00 PST

Nov 14, 2024

406 errors returned at some SendGrid endpoints

Resolved - Today from 12:20 PM PST to 12:33 PM PST our engineers have investigated and resolved an issue with 406 errors at some endpoints. Customers may have received 406 errors when attempting to access the Twilio SendGrid web application and at some API endpoints. This did not impact mail send. The issue has been resolved and all impacted services are operating normally.
Nov 14, 12:30 PST

Intermittent 5xx response code for some endpoints

Resolved - Our engineers have monitored the fix and confirmed the issue with intermittent 5xx errors for some API endpoints has been resolved. All services are now operating normally at this time.
Nov 14, 10:27 PST

Monitoring - Our engineers have identified and implemented a fix and are monitoring system performance. Users may continue to experience intermittent 5xx errors for some endpoints. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 14, 09:25 PST

Update - Our engineers are still actively investigating this issue to provide the best next course of action. We will provide more updates as soon as they become available.
Nov 14, 08:58 PST

Investigating - Starting around 7:00 AM PT yesterday, our engineers have identified an increase in 5xx errors for some endpoints. Mail send is not affected. Our engineers are fully aware and actively investigating this issue. We'll be providing more details and updates within an hour as soon as they become available.
Nov 14, 08:06 PST

Nov 13, 2024

Inability to access SendGrid Blogs

Resolved - Our engineers have concluded the monitoring status and now all services are back to normal. Blogs can now be accessed. This incident is officially resolved.
Nov 13, 08:40 PST

Monitoring - Our engineers have applied a fix and are currently monitoring the results of all services. We'll be monitoring the fix and provide more updates as soon as they become available.
Nov 13, 08:06 PST

Update - We are still working on a fix for this issue, actively working on possible fixes to restore services back to normal.

We'll provide more updates as soon as they become available
Nov 13, 06:12 PST

Identified - Our engineers have identified the root cause of this issue and now are actively working towards a fix to restore all services. We'll provide another update as soon as as they become available
Nov 13, 05:13 PST

Investigating - We are investigating an issue where customers are unable to access our blogs on https://sendgrid.com/en-us/blog. We’ll provide more details and updates within an hour as soon as they become available
Nov 13, 03:41 PST

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.