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All Systems Operational
Mail Sending
Operational
API v3
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Operational
SMTP
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Operational
API v2
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Operational
Marketing Campaigns
Operational
Marketing Campaigns
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Operational
Webhooks
Operational
Event Webhook
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Operational
Parse API
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Operational
API
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Operational
Website
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Operational
Statistics
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Operational
Email Activity
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Operational
Partners
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Operational
Billing
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Operational
Legacy Marketing Campaigns
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 7, 2025
Resolved -
Earlier today, around 2:00 PM PST, some users experienced UI issues where the side navigation menus incorrectly displayed "Disabled for EU Users" labels across available functionality. After investigation, our team identified the cause of the erroneous labels and deployed a fix and confirmed resolved at approximately 2:10 PM PST. All UI functionalities have been restored and verified operational.
May 7, 14:00 PDT
May 7, 14:00 PDT
May 6, 2025
No incidents reported.
May 5, 2025
No incidents reported.
May 4, 2025
No incidents reported.
May 3, 2025
Resolved -
Our engineers have confirmed that no issues have been reported, and this incident has now been completely resolved.
May 3, 07:25 PDT
May 3, 07:25 PDT
Monitoring -
Our engineers have applied a fix to the issue and now are monitoring the results, we'll provide an update as soon as it is available
May 3, 07:08 PDT
May 3, 07:08 PDT
Identified -
Our engineers have identified the issue and are now working towards a fix. We will provide a new update as soon as it becomes available.
May 3, 06:57 PDT
May 3, 06:57 PDT
Investigating -
Starting around 11:52pm PT, May 2nd, our engineers started investigating an issue where users are unable to access full functionalities of their account plan changes (upgrades/downgrades), as well as for some new users that are unable to log in at the moment.
Our engineers are investigating the issue and will provide another update within the next hour. Mail send is not affected.
May 3, 06:38 PDT
Our engineers are investigating the issue and will provide another update within the next hour. Mail send is not affected.
May 3, 06:38 PDT
May 2, 2025
Resolved -
Starting around May 2nd, 08,30, PST time, an issue with elevated numbers of blocked bounces for Apple Private Relay began occurring. As a workaround on May 6th, 08:06 PST time, our engineers set these blocks as deferrals so emails can enter the retry queue and be re-sent again. Mail send was affected during this time.
No further action is needed and issue is now solved.
May 2, 06:30 PDT
No further action is needed and issue is now solved.
May 2, 06:30 PDT
May 1, 2025
No incidents reported.
Apr 30, 2025
Resolved -
At this time all issues with submitting tickets has been confirmed as resolved.
Apr 30, 13:33 PDT
Apr 30, 13:33 PDT
Monitoring -
Our engineers have implemented a fix and are monitoring the performance. We will provide another update in an hour or as soon as more information becomes available.
Apr 30, 12:34 PDT
Apr 30, 12:34 PDT
Identified -
Our engineers have identified the cause and are working on rolling out a solution. We will provide another update in an hour or as soon as more information becomes available.
Apr 30, 12:08 PDT
Apr 30, 12:08 PDT
Update -
We are continuing to investigate this issue. We will provide another update in two hours or as soon as more information becomes available.
Apr 30, 10:55 PDT
Apr 30, 10:55 PDT
Update -
We are continuing to investigate this issue. In the meantime, we request you to avoid submitting multiple tickets for the same issue or clicking the submit button repeatedly.
We will provide another update in one hour or as soon as more information becomes available.
Apr 30, 09:45 PDT
We will provide another update in one hour or as soon as more information becomes available.
Apr 30, 09:45 PDT
Update -
We are continuing to investigate this issue. We will provide another update in hour or as soon as more information becomes available.
Apr 30, 08:38 PDT
Apr 30, 08:38 PDT
Update -
We are continuing to investigate this issue.
Apr 30, 07:43 PDT
Apr 30, 07:43 PDT
Investigating -
Our engineers have identified the issue that is causing multiple ticket submissions on our support center and are working to implement a fix. In the meantime, we request you to avoid submitting multiple tickets for the same issue or clicking the submit button repeatedly.
We will provide another update in hour or as soon as more information becomes available.
Apr 30, 07:32 PDT
We will provide another update in hour or as soon as more information becomes available.
Apr 30, 07:32 PDT
Apr 29, 2025
No incidents reported.
Apr 28, 2025
No incidents reported.
Apr 27, 2025
No incidents reported.
Apr 26, 2025
No incidents reported.
Apr 25, 2025
Resolved -
Our engineers have monitored the fix and confirmed the issue with Template render failures has been resolved. All services are operating normally at this time.
Apr 25, 06:42 PDT
Apr 25, 06:42 PDT
Monitoring -
Our engineers have implemented a fix and are monitoring the performance. We will provide another update in an hour or as soon as more information becomes available.
Apr 25, 05:37 PDT
Apr 25, 05:37 PDT
Update -
We are continuing to investigate this issue.
Apr 25, 04:51 PDT
Apr 25, 04:51 PDT
Investigating -
Starting around 2:30 AM on 25th April, our engineers began investigating an issue with email templates failing with 'Template render failure' message. Customer may experience emails getting dropped. This does impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Apr 25, 04:36 PDT
Apr 25, 04:36 PDT
Apr 24, 2025
No incidents reported.
Apr 23, 2025
Resolved -
Our engineers have monitored the fix and confirmed the issue with sending emails has been resolved. All services are now operating normally at this time.
Apr 23, 21:08 PDT
Apr 23, 21:08 PDT
Update -
Our engineers are still continuing to monitor system performance. We will provide a new update in two hours, or as soon as more information becomes available.
Apr 23, 19:52 PDT
Apr 23, 19:52 PDT
Update -
Our engineers are continuing to monitor system performance to ensure stability and optimal operation. We will provide a new update in two hours, or as soon as more information becomes available.
Apr 23, 18:30 PDT
Apr 23, 18:30 PDT
Update -
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Apr 23, 17:30 PDT
Apr 23, 17:30 PDT
Monitoring -
Our engineers have mitigated the issues affecting email sending and have also re-enabled our Bounce Suppressions list. Email traffic is now working 100% with all checks. We will provide another update in 30 minutes, or sooner if additional information becomes available on a full recovery.
Apr 23, 16:54 PDT
Apr 23, 16:54 PDT
Update -
We have identified the issue affecting email sending and are actively working on a resolution. As a temporary measure, we have bypassed the Bounce Suppressions list, this would mean emails are being sent to addresses that would normally be suppressed. This step was taken to help ensure that emails continue to be sent. Please note that while emails are currently being delivered, the bounce suppression list is not being checked. We will provide another update in 1 hour, or sooner as more information becomes available.
Apr 23, 16:07 PDT
Apr 23, 16:07 PDT
Update -
Our engineers have identified the issues affecting email sending. To maximize deliverability, we have temporarily bypassed checking our Bounce Suppressions list. Please note that email addresses currently on the Bounce Suppressions list will not be checked and mail to those addresses will be sent. This measure is intended to help ensure as much expected mail as possible can be delivered. We will provide another update in 30 minutes, or sooner if additional information becomes available.
Apr 23, 15:20 PDT
Apr 23, 15:20 PDT
Identified -
Our engineers have identified the issues affecting email sending. To maximize deliverability, we have temporarily bypassed our Bounce Suppressions list. Please note that email addresses currently on the Bounce Suppressions list will not be skipped and mail to those addresses will not be sent. This measure is intended to help ensure as much expected mail as possible can be delivered. We will provide another update in 30 minutes, or sooner if additional information becomes available.
Apr 23, 15:07 PDT
Apr 23, 15:07 PDT
Update -
We are continuing to investigate an issue affecting email sending. At this time, emails are being accepted and queued for delivery, but may be delayed. We'll provide another update in 30 minutes or as soon as more information is available. We appreciate your patience as we work to resolve this incident.
Apr 23, 14:52 PDT
Apr 23, 14:52 PDT
Investigating -
Starting around 1:55pm PST today, our engineers began investigating an issue with emails being sent. Users may experience issues sending emails at this time. We will provide another update in 30 min or as soon as more information becomes available.
Apr 23, 14:21 PDT
Apr 23, 14:21 PDT