SendGrid Status - Incident History

Issue with Marketing Campaigns

2025-04-07T21:12:33-07:00

Apr 7, 21:12 PDT
Resolved - This incident has been resolved.

Apr 7, 21:12 PDT
Update - Our engineers have monitored the fix and confirmed the issue with importing new Marketing Campaigns contacts and updating Marketing Campaign Automations has been resolved. All services are operating normally at this time.

Apr 7, 21:08 PDT
Monitoring - Our engineers have implemented a fix for the issue related to importing new Marketing Campaigns contacts and updating Marketing Campaign Automations. They are actively monitoring system performance. We will provide another update as soon as more information becomes available.

Apr 7, 15:39 PDT
Investigating - Starting around 2:15 pm PST today, our engineers began investigating an issue with Marketing Campaigns. Users may experience issues with importing new Marketing Campaigns contacts and updating Marketing Campaign Automations. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

5xx Errors When Clicking Links

2025-04-07T09:13:22-07:00

Apr 7, 09:13 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue with link resolution has been resolved. All services are operating normally at this time.

Apr 3, 21:44 PDT
Update - Our engineers have implemented a fix for the issue related to the links were encountering 5xx errors. They are actively monitoring system performance. We will provide another update as soon as more information becomes available.

Apr 3, 19:09 PDT
Monitoring - Our engineers have implemented a fix for the issue related to the links were encountering 5xx errors. They are actively monitoring system performance. We will provide another update as soon as more information becomes available.

Apr 3, 19:08 PDT
Identified - Our engineers have identified the issue related to the links were encountering 5xx errors. They are actively working toward a fix, and we will provide another update as soon as more information becomes available.

Apr 3, 18:16 PDT
Investigating - At 5:37 PM PT on April 3rd, our engineers began investigating an issue where links were encountering 5xx errors. Users may experience issues with their links, both branded and non-branded, within their emails. This issue does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.

Retroactive Incident - Users unable to access Marketing Campaigns

2025-04-01T20:30:00-07:00

Apr 1, 20:30 PDT
Resolved - Starting around 4/1/25 14:28 PT to 4/2/25 20:23 PT, Our engineers identified an issue where a small subset of customers lost access to marketing campaigns. A fix has been implemented, and the issue has been resolved. Mail Send was not affected.

Sender Authentication Returning Errors

2025-03-31T15:46:37-07:00

Mar 31, 15:46 PDT
Resolved - Our engineers have identified and resolved the cause of this issue. Engineers have monitored the fix and confirmed that the Sender Authentication is fully functional again. All services are now operating normally at this time.

Mar 31, 15:16 PDT
Investigating - Starting around 2:57 PT on March 31, our engineers began investigating an issue with Sender Authentication. Customers may experience 500 errors (or console errors) when trying to authenticate a domain, validating a domain, creating a link branding, and validating a link. This error happens on the UI and via API. We will provide another update in an hour or as soon as more information becomes available.

IPAM and IP Address Options Unavailable in the SendGrid UI.

2025-03-31T02:21:15-07:00

Mar 31, 02:21 PDT
Resolved - Our engineers have monitored the fix and confirmed that the issue with the IPAM and IP Address options not appearing in the SendGrid UI has been resolved. All services are now fully operational.

Mar 31, 02:01 PDT
Monitoring - Our engineers have implemented a fix for the issue with the IPAM and IP Address options in the SendGrid UI. They are actively monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Mar 31, 01:59 PDT
Identified - Our engineers have identified the issue related to the unavailability of the IPAM and IP Address options in the SendGrid UI. They are actively working toward a fix, and we will provide another update as soon as more information becomes available.

Mar 31, 01:54 PDT
Investigating - We are currently investigating an issue where the IPAM and IP Address options are not available in the SendGrid UI. We will provide another update as soon as more information becomes available.

Can't switch back to parent account

2025-03-30T23:55:59-07:00

Mar 30, 23:55 PDT
Resolved - Our engineers have thoroughly monitored the fix and have confirmed that the "Return to the Parent Account" issue has been resolved. All services are now fully operational and functioning normally.

Mar 30, 23:26 PDT
Monitoring - Our engineers have successfully implemented a fix and are actively monitoring system performance. We will provide another update as soon as more information becomes available.

Mar 30, 23:23 PDT
Update - Our engineers have identified the issue with the “Return to the Parent Account” functionality and are actively working toward a fix. We will provide another update as soon as more information becomes available.

Mar 30, 23:17 PDT
Identified - We are still actively investigating the issue related to the "Return to the Parent Account" functionality. Our team is working to resolve it as quickly as possible, and we will provide further updates as soon as we have more information.

Mar 30, 22:19 PDT
Investigating - Clicking on “return to the parent account” will not return you to the parent account and keeps you logged in as the subuser.

[Retroactive] Event Webhook Posting Delays

2025-03-28T16:25:00-07:00

Mar 28, 16:25 PDT
Resolved - Our engineering team identified, investigated and corrected an unexpected issue today with the Twilio SendGrid Event Webhook. This optional feature, under normal conditions, allows receiving event data in real time based on email sent via a Twilio SendGrid account. However, between the times of 2:20 PM and 3:30 PM PT, a subset of accounts that had this feature enabled experienced delays to normal event posting due to the issue. Not all accounts with webhook enabled were affected by this delay, and no event data was lost. This issue did not affect mail send. All event postings that were impacted with delays during this period are now processing properly, and all systems are now operating normally.

Emails delayed

2025-03-27T18:01:24-07:00

Mar 27, 18:01 PDT
Resolved - Between 3:41 PM PT until 3:56 PM PT, on March 27th, our Engineers identified an issue that affected mail send. A subset of customers may have experienced latency in mail send getting processed. A fix has been implemented, and this issue has been resolved. All delayed mail send has been processed.

SendGrid User Interface Errors

2025-03-25T17:05:22-07:00

Mar 25, 17:05 PDT
Resolved - Our engineers have monitored the fix and confirmed that the user interface console issue has been resolved. All services are now operating normally at this time.

Mar 25, 16:32 PDT
Monitoring - Our engineers have completed the work to fix the console errors, and we are now monitoring console performance. We will provide another update in 30 minutes to confirm this issue has been resolved.

Mar 25, 15:55 PDT
Identified - Our team identified that, based on a deploy that had occurred earlier today, some accounts became unable to view required console resources which resulted in errors shown when navigating the SendGrid console user interface. Work is being done to correct accounts that are still experiencing the 'We encountered an error' issue to allow proper navigation of the console. Another update will be provided within 1 hour or as soon as the work has been complete.

Mar 25, 14:53 PDT
Update - We are still continuing to investigate the stated user interface errors. Please note that this has been confirmed to only impact a subset of user accounts. Another update will be provided in 1 hour or as soon as more information becomes available.

Mar 25, 13:43 PDT
Update - We are continuing to investigate an issue in which users navigating the SendGrid user interface experience an error stating 'We encountered an error'. We appreciate your patience while this issue continues to be explored. Another update will be provided in 1 hour or as soon as more information becomes available.

Mar 25, 13:12 PDT
Investigating - We’re currently investigating an intermittent issue within the SendGrid interface causing a 'We encountered an error' message when navigating to any page. Our team began investigating this around 11:30 AM PT. Our team is actively working on a resolution and we will provide an update in 30 minutes or sooner.

Accepting SendGrid Teammate invites failing with error.

2025-03-25T11:30:00-07:00

Mar 25, 11:30 PDT
Resolved - Starting around 12:26 MT, Mar 24th, our engineers identified an issue where customers were unable to accept new teammate invitations. Our engineers have resolved the issue as of 11:30 MST, March 25th.

Users should now accept invites without any trouble.

We appreciate your patience and apologize for any inconvenience caused.

Email Activity Feed Delays

2025-03-20T18:38:47-07:00

Mar 20, 18:38 PDT
Resolved - This incident has been resolved.

Mar 20, 16:54 PDT
Identified - Our engineers have identified the issue and are working towards a fix. We will provide another update as soon as more information becomes available.

Mar 20, 16:00 PDT
Investigating - Starting around 10:40 AM PST, our engineers began investigating an issue causing delays in the Email Activity Feed. We are actively working on identifying the root cause. The next update will be provided in one hour or sooner if more information becomes available.

Deliverability Insights endpoints experiencing high latency & errors

2025-03-19T15:16:02-07:00

Mar 19, 15:16 PDT
Resolved - This incident has been resolved.

Mar 19, 13:02 PDT
Update - Our engineers are continuing to monitor system performance. We will provide another update in two hours or as soon as new information becomes available.

Mar 19, 11:56 PDT
Monitoring - At 11:25 AM PT, our engineers implemented a fix and are now monitoring system performance to ensure impacted endpoints no longer exhibit issues. We will provide another update in an hour or as soon as more information becomes available.

Mar 19, 11:19 PDT
Update - Our engineers are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.

Mar 19, 10:20 PDT
Identified - Our engineers have identified the issue and are working towards a fix with impacted endpoints. We will provide another update in an hour or as soon as more information becomes available.

Mar 19, 09:12 PDT
Investigating - Starting around 8:05 PT on March 19th, our engineers began investigating an issue with Deliverability Insights endpoints experiencing high latency and errors, as well as the /v3/suppressions/bounce/classifications endpoint. We will provide another update in an hour or as soon as more information becomes available.

Mail send Delay

2025-03-18T13:00:00-07:00

Mar 18, 13:00 PDT
Resolved - Starting around 2:00 PM PT until 2:30 PM PT, on March 18th, our Engineers identified an issue that affected mail send. A subset of customers may have experienced latency in mail send getting processed. A fix has been implemented, and this issue has been resolved. All delayed mail send has been processed.

Customers unable to receive transactional email

2025-03-18T07:00:00-07:00

Mar 18, 07:00 PDT
Resolved - Starting around 09:13 AM PDT, our engineers investigated and resolved an issue where a subset of SendGrid users may have not received SendGrid system messages (transactional emails). This issue has been resolved and all transactional mail should be received as expected. If you did not receive expected transactional emails from SendGrid, please re-request those emails as you should now receive them.

Mail Stuck in Processing

2025-03-11T16:09:30-07:00

Mar 11, 16:09 PDT
Resolved - Starting around 3:27 PM PT until 3:50 PM PT, our engineers identified an issue that affected mail send. A subset of customers may have experienced latency in mail send getting processed. A fix has been implemented, and this issue has been resolved. All delayed mail send has been processed.

API Authentication issues

2025-03-07T12:09:03-08:00

Mar 7, 12:09 PST
Resolved - Our engineers have monitored the fix and confirmed that the API authentication issues have been resolved. All services are now operating normally.

Mar 6, 16:30 PST
Update - Our team has taken action to mitigate the customer impact, and we continue monitoring the health of our system. We will provide another update tomorrow morning on Friday, March 7th.

Mar 6, 12:58 PST
Monitoring - Our engineers have taken actions to prevent authentication timeouts and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.

Mar 6, 11:26 PST
Update - Our Engineers are still investigating the issue, but actions have been taken. Impact to customers has been mitigated as of 8:21 AM PST. We will provide another update in two hours or as soon as more information becomes available.

Mar 6, 10:58 PST
Update - We are continuing to investigate the issue. We will provide another update in two hours or as soon as more information becomes available.

Mar 6, 09:42 PST
Update - We are continuing to investigate the issue. We will provide another update in one hour or as soon as more information becomes available.

Mar 6, 08:43 PST
Update - Our Engineers continue to investigate the issue. We will provide another update in one hour or as soon as more information becomes available.

Mar 6, 08:12 PST
Investigating - Starting around 7 AM PST on March 6, 2025, our engineers began investigating an issue with sporadic API authentication errors in SendGrid. Users may see 5xx errors/timeouts during the authentication stage of their API calls. As such, the situation might impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available

Unsubscribe check failures causing billing issues

2025-03-06T15:51:16-08:00

Mar 6, 15:51 PST
Resolved - Our engineers have monitored the fix and confirmed the issue with Marketing Campaign emails has been resolved. All services are now operating normally at this time.

Mar 6, 14:42 PST
Update - We are continuing to monitor for any further issues.

Mar 6, 13:42 PST
Monitoring - Our engineers have implemented a fix and are monitoring system performance regarding charges associated to emails being sent to unsubscribed addresses. We will provide another update in an hour or as soon as more information becomes available.

Mar 6, 12:16 PST
Identified - At 11:50 PST our engineers identified the cause of the issue and started working towards a solution. The engineering team is currently performing tests to implement the fix. We will provide another update in one hour or as soon as more information becomes available.

Mar 6, 11:52 PST
Investigating - Starting around 11 AM PST on March 6, 2025, our engineers identified an issue where Marketing Campaign emails, including Automations and Single Sends, are generating charges in customer billing even if the email was dropped due to being in the Unsubscribed suppression list. As such, the situation might impact the user’s billing. This does not impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available.

Delay in Global Statistics

2025-03-06T10:13:42-08:00

Mar 6, 10:13 PST
Resolved - Our engineers have monitored the fix and confirmed the issue with our Global Statistics has been resolved. All services are now operating normally at this time.

Mar 5, 18:06 PST
Monitoring - Our engineers have implemented a fix and are currently monitoring system performance. Another update will be provided as soon as more information becomes available.

Mar 5, 17:49 PST
Identified - Starting around 4:00 PM PT on March 5th 2025, our engineers began investigating an issue with Global Statistics being delayed. The issue has been identified around 5:20 PM PT and currently working towards a fix, there should not be any new impact at this time. We will provide another update as soon as more information becomes available.

Engagement Statistics Delayed.

2025-02-26T19:11:58-08:00

Feb 26, 19:11 PST
Resolved - Our engineers have monitored the fix and confirmed the issue with engagement statistics being delayed has been resolved. All services are now operating normally at this time.

Feb 26, 18:45 PST
Monitoring - Our engineers have found an issue with engagement statistics being delayed around 3:50 PM P.T and implemented a fix at 6:30 P.M P.T and are currently monitoring system performance, and we want to confirm this doesn't affect mail send. We will provide another update in an hour or as soon as more information becomes available.

Account creation issues

2025-02-25T20:55:50-08:00

Feb 25, 20:55 PST
Resolved - Our engineers have monitored the fix and confirmed the issue with account creation problem has been resolved. All services are now operating normally at this time.

Feb 25, 20:14 PST
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Feb 25, 19:49 PST
Update - Our engineers have identified the issue and are working toward a fix. We will provide another update in 2 hours or as soon as more information becomes available.

Feb 25, 17:53 PST
Identified - Our engineers have identified the issue and are working toward a fix associated to this account creation problem, and we will provide another update in an hour or as soon as more information becomes available.

Feb 25, 16:52 PST
Investigating - Starting around 3:47 P.M P.T on February 25th, our engineers began investigating an issue with account credential creation. Customer may experience issues when trying to create an account. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

[MAINTENANCE] API key, User Permissions(scopes), SSO Integrations - February 22, 2025 4-8PM PT

2025-02-22T17:40:40-08:00

Feb 22, 17:40 PST
Completed - The scheduled maintenance has been completed.

Feb 22, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 19, 20:25 PST
Update - We will be undergoing scheduled maintenance during this time.

Feb 19, 19:58 PST
Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on the user signup, SSO integration, subuser and teammate creation services on February 22, 2025, from 4PM to 8PM PT. During this time, customers may experience failures when trying to create a new user, new subuser, a teammate or set up SSO integrations. Mail Send will not be affected. Thank you for your patience through this maintenance.

[MAINTENANCE] Teammate Invites, Reset Password, User Signups - February 22, 2025, 4-8PM PT

2025-02-22T16:42:26-08:00

Feb 22, 16:42 PST
Completed - The scheduled maintenance has been completed.

Feb 22, 16:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 19, 20:25 PST
Update - We will be undergoing scheduled maintenance during this time.

Feb 19, 19:56 PST
Scheduled - In order to improve our operational security, we are performing scheduled maintenance on the teammate invite, user signup, and password services on February 22, 2025 from 4PM to 8PM PT. During this time customers may experience failures when trying to create a new user, a teammate, or reset their password. Mail Send will not be affected. Thank you for your patience through this maintenance.

Delay in Mailsend for Limited Customers

2025-02-21T18:26:53-08:00

Feb 21, 18:26 PST
Resolved - This incident has been resolved.

Feb 21, 17:35 PST
Monitoring - A fix has been implemented and we are monitoring the results. We will provide another update in an hour or as soon as more information becomes available.

Feb 21, 15:52 PST
Update - Traffic has been swung and we are in a mitigated state. We will provide another update in an hour or as soon as more information becomes available.

Feb 21, 14:43 PST
Update - We are continuing to work on a fix for this issue.

Feb 21, 14:42 PST
Identified - Our engineers have identified an issue delaying mailsend for limited customers around 1:20 PM PST and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

SendGrid Console Login Errors on Website

2025-02-20T16:55:58-08:00

Feb 20, 16:55 PST
Resolved - Our engineers have monitored the fix and confirmed the issue with login to SendGrid has been resolved. All services are now operating normally at this time.

If you were affected by this issue, We recommend performing a hard refresh on your browser in order to access once more.

Feb 20, 15:19 PST
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Feb 20, 14:36 PST
Update - We are continuing to work on a fix for this issue.

Feb 20, 13:18 PST
Identified - Our engineers have identified the issue and are working toward a fix associated to this login issue. We will provide another update in an hour or as soon as more information becomes available.

Feb 20, 12:25 PST
Investigating - Starting at 9:36 am PST today, our engineering team began investigating a problem with login functionality on sendgrid.com. Users might encounter difficulties with page loading or unresponsiveness when attempting to click the login button. Please rest assured, this issue is isolated to the login process and does not affect mail sending capabilities. We are actively working to resolve this and will provide another update in 1 hour, or sooner if new information becomes available.

Retroactive Incident - Twilio SendGrid Email Processing Delays

2025-02-13T09:45:45-08:00

Feb 13, 09:45 PST
Resolved - Our engineers have investigated and resolved issues with email processing delays between 6:25AM to 6:32AM PT on February 13, 2025. A small subset of customers that send mail using the API, SMTP, or Marketing may have experienced email processing delays. The issue has been resolved and all impacted services are operating normally.