How to Get Training and Access

If you are new to the ITS website, want to learn about new features, or want to brush up on your web editing skills, we are here to help! One-on-one or group training is always available. Contact us at [email protected] to schedule your training session or to gain access to our recorded trainings. 

If you need access to the Drupal content management system (CMS) or need your roles/permissions changed, please contact us at [email protected].

Web Accessibility

ITS Tutorials

SiteNow V3 Documentation

Types of Content on the ITS Website

  • Home page – The front door to the ITS website. To determine if content is worthy of being placed on the homepage we must ask ourselves: Will at least 80% of our audience care about it? Only administrators can modify the homepage.
  • All Services and Software page –  Houses the category pages and an A-Z listing of all services and their aliases.
  • Service – A hub page for a service. For example, Skype for Business, ICON, and OneDrive for Business are all services. These hub pages are geared towards our primary, target audience and are service-oriented. We promote the creation of service pages for services and discourage creating service pages about the technology behind services or about the teams who manage the services. Only web administrators have access to create or delete services. Please complete the Request a Service form if you need one created, or email [email protected] if you need one deleted.
  • Support article – Solves a problem, has instructions for how to do something, or provides supporting documentation for a service. For example, instructions for adding email to a mobile device and instructions for downloading the Duo mobile app are both support articles.
  • Article – Create an article when you want to publish news-type information about services. It is important to differentiate this type of content from a support article so that our users can see new, timely information in other places on the site (news page). Publishing articles will alert our web team of new information, which can be repurposed in other areas (social media, email announcements, Iowa Now, etc.).
  • Training events – Events, which are entered in the University of Iowa's Content Hub system and feeds the UI Events Calendar, can be displayed on the ITS training and news pages via "information technology services" (and their child's) tags. If you are unfamiliar with using Content Hub, contact [email protected]. It's easy! You can continue to use any tool to collect registration: ITS registration database, Qualtrics, email, etc.
  • IT service alerts –  All editors can create service alerts, but only Help Desk staff have the ability to publish alerts on the ITS website. If you know a service is experiencing an outage or degradation of service, or if there will be planned maintenance, please follow these instructions to create an alert or contact the ITS Help Desk at 319-384-4357 to get that information added to the site. If your information is a known issue or ongoing issue that has supporting instructional information, create a support article for that information. 
  • Pages –  Most main navigation landing pages are built using the page template. This template is customizable and allows for more design-oriented functionality. Pages should not be frequently used and access to them is restricted for most user roles. If you would like to create a page, please email us at [email protected] for assistance.