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Outages & Service Degradations
Outage - ICON - Self-Service
ICON and Employee Self-Service sign-ins are currently down. ITS staff is working to resolve the issue as quickly as possible.
Service Degradation - Multiple Services
Network Services is aware of connectivity issues with the campus wireless service.
Eduroam, UI-DeviceNet, and UI-Guest are affected.
Planned Maintenance
Services scheduled for maintenance over the next 7 days.
Planned Maintenance - Multiple Services
Managed Windows Servers will be undergoing monthly patching during their normally scheduled maintenance window.
Please contact the ITS Help Desk if you are interested in the list of patches that will be applied or if you have any questions.
Planned Maintenance - FileMaker Hosting and Administration
The central FileMaker servers will be unavailable due to a scheduled upgrade to version 21. Users will be unable to connect to FileMaker applications during this upgrade.
Please contact [email protected] if you have any questions or concerns about the maintenance.
Planned Maintenance - Data Center Operations & Services
The software infrastructure powering the remote KVM (CC-SG) & remote power control (PowerIQ) services will be upgraded. While CC-SG and PowerIQ will be unavailable during the outage, this work should be non-impacting for most data center tenants.
Please direct all inquiries to the Data Centers Hosting team at: [email protected]
Planned Maintenance - ICON Direct - RedShelf
RedShelf will be performing scheduled maintenance on their website, eReader, and management tools. During this maintenance window, users may experience brief interruptions when accessing the eReader. Please follow https://status.redshelf.com/ for real-time updates on the maintenance progress.
Service Announcements
Service announcements scheduled for the next 7 days.
Service Announcement - Microsoft SQL Server Hosting and Administration
The shared SQL Server production data mart system IOWASQLDMHOST3 will be upgraded from SQL Server 2016 to SQL Server 2019. The new SQL Server 2019 system will have network connectivity restricted to ITS data centers and, on request, static IP addresses on wired campus building machines. These SQL Server databases will no longer be open to campus wireless or VPN.
Additionally, some clients may need to update their connection strings to use the fully qualified domain name (FQDN) of the database server (e.g. IOWASQLDMHOST3.iowa.uiowa.edu). For more information about this migration, please review S
Service Announcement - Microsoft 365: Email & Calendaring - Improved email security for uiowa.edu domain (SPF)
ITS will modify the uiowa.edu email security (SPF) configuration from Neutral (?all) to Soft Fail (~all). More information is available at: https://its.uiowa.edu/services/microsoft-365-email-calendaring/email-authenticity-dmarc.
Service Degradation Outage Planned Maintenance Service Announcement