Enterprise Services (ES) is the gateway for access to and information about ITS resources and services. ES works collaboratively with ITS and campus IT partners to identify, design, develop, and support technological solutions. ES manages the ITS Help Desk, providing technical support to students, faculty, and staff, and Extended Technical Support, which attends to the IT needs of departments across campus. It provides messaging and collaboration tools, telephone and voice services, software licensing, device-management, and technology training. ES manages the IT service and asset-management system and is helping the campus navigate evolving AI-powered tools such as Microsoft Copilot. Its Custom Solutions and Integrations team provides custom software development and consulting.
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