> Currently, commercially speaking, worse than an FAQ section
Commercially speaking, people don't read FAQs, and customers expect a call-center option, like a chatbot.
Call Centers however, when done well (well educated and trained personnel) cost a lot of money, or when done badly (poor people, exploited to (sometimes forced) labor in some local strongmans warehouse somewhere, barely fluent in the customer language, reading stuff from a list) may provide worse service than even a purely algorithmic non-AI chatbot.
Plus, when people argue against chatbots, I always get the impression that they are using the worst examples in the industry. I have seen, and used, some truly amazing pieces of technology out there, which were a blast to interact with. I rather have one of those things, that solves my problem in 20 seconds, than wait on hold for some guy I had to read my order-number to 4 times, because he's wearing a headset from the early 2000s, that 42 people wore before him, while constantly wondering if the guy I am speaking to is even allowed a toilet break during his shift, and whether he has to sift through pictures of hate-crimes on his second screen to do "moderation" for some "social" media company while talking to me.
> worse then humans in every way
Except one: Speed. And when the documents in question are not mission critical, sometimes that's the most important thing. Because our society produces a lot of documents, more than humans can even glance at. Sometimes "good enough" is actually "good enough". And the number of use cases where this is true, is pretty astounding.
> jobs that LLMs are -or ever will be- capable of doing
The automation aspect is oversold. Lets be clear, yes I agree we ARE in a bubble, and some VCs will be very disappointed when it bursts. Boohoo.
What LLMs excel at, is not completely automating jobs, but act as a force multiplier for the people doing it. Best example: Test writing. I give it the class and an example test, and describe the edge cases I want tested in a few words, click a button, and off it goes. Do I have to check if what it wrote makes sense? Absolutely. Does it get these simple, but onerous and time consuming tasks right most of the time? Yup. Is that an advantage to me, because I get to spend that time more producitively? Yes.