Once upon a time...
There was a remote property that had a landline installed (about 1934 iirc).
One quarter, many years later (2000s somewhere), the phonebill showed active use on the line when there was definitely no-one at the property; coincidentally the call was 30 minutes after it had been secured for winter. One of the numbers called was AOL... interesting, we thought, as there was no electricity or, indeed, electircal equipment at the property at all.
When challenged on the veracity bill, BT claimed that their billing was world leading and never made mistakes. Our position was that we weren't denying the calls were made on BTs network but that they definitley were not made from our line.
Further digging (thanks to fully itemised billing) revealed that another number dialled turned out to be a builder in Radnor, someone we had no dealings with.
The builder was contacted and asked if he had a client in the area, which he did.
BT eventually conceeded defeat, without prejudice, refunding the invoice but maintaining their innocence.
That line has now been ceased owing to the lack of electricity available to run an ONT.
This story aside, it has always amazed me how BT ever got the reputation for being a source of truth.