Not a million miles away ...
I was working as a software pre-sales 'droid for what was once a proud hardware company in the 70's, before it pivoted to a bit of an also ran software company by the time we were in the 90's. Regardless they did have a rather fancy, if temperamental, piece of configuration / BoM software. So being tasked with setting up said software for a customer demo I diligently followed the manual; no joy. I asked my boss for advice, he suggested liaising with the regional pre-sales lead, who said "follow the manual". Eventually, got the name of the global lead for this piece of software. I carefully explained all the steps I had gone through, and emphasised that I had followed the manual at each and every turn, his response "Ahh yes .. but what you must understand is, the manual lies!"
Never a truer word!