A little harsh.
You lot are being a little harsh. If you know nothing about the subject then it's easy to fall into pitfalls.
(1) She couldn't get her ISP connection to work.
Seeing as she is obviously totally non-technical she would have to rely upon her ISPs automatic set-up program, which would only work under Windows.
Setting this up under Linux is simple IFF you know about TCP/IP networking, for anyone else it's gobbledygook, especially if it's PPP. (Would you like CHAP or PAP with your order, Sir?) That's if her ISP's modem is actually supported under Linux.
Sometimes technical people forget how complex and problematic "simple" tasks are and how much background knowledge is required.
(2) She was only following orders.
When she gets a Microsoft Word document, unsurprisingly she thinks that the only way to use it is with Microsoft Word. Remember, in her world, she's been told this and no other option exists.
Maybe double-clicking on the file would have opened it, but a great deal of the time this is not how non-computer literate people operate. Instead, they will open the program and then hope that they can find the file. After all in real life you'd not tap on a tin to get the tin opener to magically appear to open the tin, you'd go and get the tin opener first and then use the tool on the tin.
As for the anonymous coward who suggested that "Really, Linux isn't that hard... you may have to search online for some answers if you don't know how to do something". Well, firstly she had no net connection and secondly how would she know what to look for or even how to decode the technical information if she had?