* Posts by Terry 6

6259 publicly visible posts • joined 31 Jul 2009

Accenture down to buy Downdetector as part of $1.2 billion deal

Terry 6 Silver badge
Flame

Re: Strange world shorttermism

Share value increases in the short term because flogging off the assets increases the cash in the coffers. It does fuck all for the future, but they don't give a shit about long term health.

This is just how corporate finance seems to work now. Assets are for stripping. (Or sweating to death, the other side of the coin).

Server crashes traced to one very literal knee-jerk reaction

Terry 6 Silver badge
Black Helicopters

Unexplained crash syndrome

For a couple of years I had an office to myself. And a Win 95 PC that worked well. Half the week I was out in schools so when they increased my staffing by1 they put her in the same office- using the same PC. But she was forever complaining that it kept crashing. Putting on my IT support hat I checked everything I could. Nothing. It worked fine for me. Kept crashing for her. Until the end of term.. Her school that day was closed for some reason or other so we were both in the office. And as I ws typing away she walked past and crash .

So we rebooted and tried again. Every damn time she got near.

The answer; The room had a dry atmosphere and she had a liking for those thick woollen sweaters with lots of sticking out strands.She was a mobile Van de Graff Generator.

DVSA drives up online theory test contract value to £700M with no explanation

Terry 6 Silver badge
FAIL

Cash ratios

£700 million for the contract to write the test?

And the person overseeing all the tech? Slightly more than a deputy head teacher earns in London- and around half the top of the headteacher range. Then they wonder why they can't keep the system under control.

Accenture tells staffers: If you want a promotion, use AI at work

Terry 6 Silver badge

Re: Glad to see The Register isn’t checking proofreading

Er, no!

One is the work of an employee the other a commentor.

Terry 6 Silver badge

Just proves something

If the goal is that AI be used, rather than the outcome that AI is supposed to help achieve this simply demonstrates the pointlessness of AI

Think,; If a a company were to say "We must use chisels for everything" it'd be recognised for the lunacy that it truly is.

Desktop tech sent to prison for an education on strange places to put tattoos

Terry 6 Silver badge

Re: Fire training

My Fire Marshall training, a good few years ago now, was simply--If you are between a small fire ( a litter bin was mentioned) and the exit with an accessible extinguisher to hand you may attempt to extinguish the fire, if you've had the training .

Else just get out etc.

What you don't do is stand fighting a small fire that's between you and the door- if you can get past it just go!

(This is also why there are rules about keeping exits free of inflammable items!)

Terry 6 Silver badge

Re: Hazing = abuse

Both

The big FOSS vendors don't eat their own dogfood – they pay for proprietary groupware

Terry 6 Silver badge

And long term availability

If a FOSS company can take responsibility for maintaining a FOSS application that it needs, from another source, should it need to, because the original developers go belly up (if corporate themselves)quit/retire/die (if volunteers or a combination) then that makes 100% sense.

If however they don't have the capacity/funding/skills to do that then proprietary s/w may be the only safe option.

New hire fixed a problem so fast, their boss left to become a yoga instructor

Terry 6 Silver badge

Re: Quite a rare sight

Especially since in my experience the log files are usually set up to list everything except the nature of the problem.

BOFH: Eight pints of a lager and a management breakthrough

Terry 6 Silver badge

In my experience there's consultants and Consultants.

The former are doing practical jobs; passing on experience and/or knowledge, e.g. organising disparate groups so that they can work together or advising on a new methodology that the organisation has already concluded it needs like better record keeping or improved use of available data, or reducing carbon foot print through improved recycling/renewable energy and so on.

Whereas Consultants are just salesmen ( and women) who earn big fees by persuading organisations to implement the latest management snake-oil fixes to problems that may not even exist, or if they do, won't be amenable to quick fixes and probably aren't even in the place these parasites are directing them to look.

I've benefitted from the former and suffered the disruption of the latter.

The first clue to decoding which is which is whether you already thought there was a problem that needed solving, based on available data, or whether they are promising to fix something that actually works pretty well. The second is whether they are looking at real issues that exist or selling a generic method. And the third is whether what they're saying is cosy for mangement and uncomfortable for the poor bloody infantry.

Terry 6 Silver badge

Well known and total bollocks.

Terry 6 Silver badge
FAIL

Re: "often, in bad situations, doing something can make things worse."

7 doesn't exist. Non-participants can feel smug, but from management there will only be resentment. I've had my card marked enough times to know this. After some ineffective or even disastrous, expensive project has ground to a halt the people who promoted it will have jumped ship, with plaudits still ringing etc etc.It probably will have faded out rather than being cancelled, so no one will associate them with the failure- except in postmortem examination, which almost never occurs.

The hold-outs and critics (muttering "I told you so") will be remembered for not being supportive, not being team players, or just generally resented.No one will be complimenting us on our foresight,experience or analytic thinking.

Terry 6 Silver badge

The "good" consultants don't cease trading. Because.....

...good in this context means being nimble enough to hop off the trend and onto the next one, ready to reap the rewards of promoting that pile. Education is even more full of these bas**rds than industry, as far as I can see.. Internal end external, and combinations thereof. And as well as wasting precious resources they fu** up real people's lives, because they get them tied up in the latest scheme, then when they have them committed they jump ship, as they always do. Leaving the starry eyed followers behind- often with their jobs gone and sometimes careers wrecked. And sometimes the stuff the consultants and advisors briefly promoted was actually good. Which still doesn't stop them jumping ship and letting it float onto the rocks when some new fad comes along.

More than once I've seen good teachers recruited from across the planet, setting up home here to work on some new trendy project from their home country that's been imported to here, only to find that the fad here (and there) has faded before they’ve even unpacked. (OK usually my sympathy is limited because it was always a load of b****ocks so serves then right- but then many of them were genuinely well intentioned, if slightly naive).

Marketing 'genius' destroyed a printer by trying to fix a paper jam

Terry 6 Silver badge

Re: Users and printing devices...

And in the days of cash that's exactly what most till staff did. (Proffer a 20 for a £17.50 bill..It'd be "£17.50...18..19..20). Sometimes maddeningly slow way to make an obvious payment of change but hey, it worked for them.

Terry 6 Silver badge

Re: "we never loaned any of our tools to any of the non-IT staff ever again"

, which may involve things like car maintenance.

Of course, and I've heard many a request to borrow stuff for such purposes.

And I think in every single case the borrowers would be falling over themselves to say why.

As I "Can I borrow your pliers, I'm swapping the battery......etc"

Terry 6 Silver badge

Re: Users and printing devices...

Not just university.

This applies through public service; schools, hospitals, police stations. Pretty much everywhere.

Politicians equate " efficiency savings" with cutting administrators, not administration.So the academics, teachers,nurses, doctors, constables etc etc spend time filing reports, two finger typing slowly, when the should be doing a professional job.There will always be some admin, (work notes do need to be recorded) but it makes no sense to give front line staff backroom work if avoidable.

Terry 6 Silver badge

Re: Users and printing devices...

And I dare say telling your engineers they're glorified rubbish collectors probably doesn't do much for retention.

Terry 6 Silver badge

Re: Ah, end users and basic printer maintenance... Other way round also

Shortly after the Local Authority implemented central purchasing for external teams we bought a laser printer. Instead of me sourcing and installing it we had to get it through the IT guy responsible for this. Who brought it along and insisted on setting it up. In those days they were bloody expensive too.

And he didn't have a clue how. I could see he was struggling to instal the toner cartridge. ( it wasn't difficult and I'd done a few). Next thing I knew there was black powder everywhere, the drum was sitting on the window ledge in the daylight and he was using the only vacuum cleaner in the building to try and get the black power out from inside the printer.

Amazingly it worked once he'd actually put it together* But the drum didn't last long- and they denied responsibility, of course.

*I think it was a Brother

Terry 6 Silver badge

Re: Users and printing devices...

To be honest I've done that myself. To my own office machine.

I just hadn't realised there were two types of acetate

Terry 6 Silver badge

Re: "we never loaned any of our tools to any of the non-IT staff ever again"

More to the point; be alert for anomalies. If a marketing type wants pliers it ought to be an automatic response to wonder--and ask-- why?

Because there are only two acceptable answers, draw them or photograph them. No use of pliers for any other purpose could be expected.

So any other reason would be suspicious.

ERP isn't dead yet – but most execs are planning the wake

Terry 6 Silver badge

Depressing

It's 2026 and C-Suite types will still sit up and beg for word salad

a "composable, modular, flexible, API-driven, best-of-breed model." Meanwhile, 33 percent think the future lies in "agentic ERP [with] autonomous, AI-driven decision-making,"

ATM maintenance tech broke the bank by forgetting to return a key

Terry 6 Silver badge
Go

Back in Olden Times*(TM) hotel room keys were often on enormous key holders. The idea being that you didn't pop them in your pocket, but handed them in to the desk when not in use. And so they couldn't be lost. I did prefer that to the modern bits of silly plastic tbh.

*A couple of decades ago

Gmail preparing to drop POP3 mail fetching

Terry 6 Silver badge

Re: Thunderbird for the win

To me this is an advantage. I can choose to read a message on my phone, delete it and know that I still have it on my PC. Or sometimes vice versa.

Terry 6 Silver badge

Re: Sorry, unless you ruin your own email server (somewhere)

Yes. I had Gmail set up to send to Proton. Mostly trivial stuff like Masto notifications that went first to my Gmail addy. But they weren't arriving at my Proton account. Somewhere they were being silently dropped. I think that was Proton's fault - my fix was to switch the originating email address directly to my Proton one (effectively downgrading that one to disposable).

Terry 6 Silver badge

Re: One drawback with Thunderbird (and Betterbird)

To an awful lot of people they are an integrated system. This long predates Outlook. Your calendar, email and address book are your organiser software. Whether they go together logically is questionable, even to me and I am a user, but to plenty of people like me they go together emotionally. They feel like they belong together. Which is why TB gained the Lightning add-on that then became integrated.. TL:DR answer. People consider these should go together. I consider these should go together.

Terry 6 Silver badge

One drawback with Thunderbird (and Betterbird)

As yet there's no native Thunderbird app for iphone. So I use Outlook.com on my iPhone with TB add-ons on my PC to sync my calendar (TB Sync with Provider for Exchange Active sync -it's beyond my skills to know why it needs two apps to do one job).I guess anyone who doesn't sync a calendar between a (Windows ?)PC and iPhone won't have this problem (do 'nux machines' versions of TB do this better? I should try to add mine to the mix and see).

Beyond that, though reluctant to keep using Microsoft’s Outlook.com for my phone calendar, it's all worked beautifully for me. (YMMV- version changes in TB can screw up Active sync and/or TBSync and it relies on the devs having the time and will to keep everything updated- always the problem with relying on FOSS)

Apple hopes to save Siri from laughingstock status with infusion of Google Gemini

Terry 6 Silver badge

Re: Clippy wins

I notice that the official line in training materials used to introduce the public to these LLM "AI"s always seem to have a preamble to the effect that they're already using AI, with examples like those.

Part of the sales pitch seems to be to broaden the definition of AI to the point that people accept it for the sake of the other "intelligent" software they use. In effect anything that integrates and analyses data is now an "AI". Apparently.

Help desk read irrelevant script, so techies found and fixed their own problem

Terry 6 Silver badge

Re: Been There...

We normally interpret "earning one's keep" as literally doing what you are paid for- and probably more if expressed correctly. i.e. "He's certainly earned his keep" about someone who's gone well above and beyond.

Terry 6 Silver badge

Re: Erm

Sometimes better to copy, delete, <new reply>, paste edit, repost, when that happens.

Terry 6 Silver badge

Re: What I really wanted .....

Only a slight drift off topic here.

Years ago I called out the RAC. My car was running very unevenly. It was obviously something electrical, because I could hear the interference on my radio- perfectly in time with the engine. As I accelerated it went up.

The RAC guy insisted it was something to do with the fuel lines, and kept saying "It's nothing to do with the radio" And ignoring me when I said, "I didn't say it was the radio, I said you can hear the interference on the radio". Instead he treated me like an idiot who thought the radio made the car run unevenly. And insisted on towing me to a garage.Where the following day they replaced an HT lead and charged me a fiver. Just two days of my life wasted. For something he could have tested in 10 seconds* and replaced in 10 seconds more.**

*I subsequently bought a little tester for a couple of quid. Never needed it, it never happened again.

**I complained and had an apology with my membership refunded "As a goodwill gesture".

When the lights went out, and the shooting started, Y2K started to feel all too real

Terry 6 Silver badge

Re: WAT?

A lot of very good work was done in the lead up to Y2K on important systems.And a lot of money, including ( maybe particularly) public money was wasted paying for obvious nonsense work. We had a bunch of stand alone (no internet) laptops that had to be tested, at our service's expense so paid for out of our teaching budget. This was mandatory, by the local authority. Machines that were used to type stuff up in WORD and then printed. Nothing else. The worst that could have happened? I suppose they may have refused to boot for some arcane reason, We'd have had to borrow a couple of machines to tide us over for a day or two while the IT guys remediated the issue at the start of the next term ( when, by the way we probably wouldn't need to use them much for at least another month or two). But that seemed unlikely to the point of ridicule. None the less we had to fork out for this.The machines were by no means system critical. But the mandate was all machines. No exclusion for non-critical aging laptops. No risk-assessment ahead of the work, which would have saved a bunch of public money.

The Roomba failed because it just kind of sucked

Terry 6 Silver badge

No!

Our washing machine has a delay/timer option. As had the previous one. It doesn't take much maths to set it to come on at the optimum time.No internet required.

Terry 6 Silver badge

Re: For all the cynicism

Yes. For a friend who's a wheelchair user it's brilliant. And there's a lawn mower equivalent for outside too.

But for us- even though we have a similar bamboo floor, there's joining strips between hall and kitchen ( slightly different level) coat stands with spindly legs, rocking chair, all sorts of dumped bags and of course the Fox Terrier pup.

Microsoft security update breaks MSMQ on older Win systems

Terry 6 Silver badge

I'm sure this has happened before with other permissions issues

In the back of my head are distant echoes of other error messages about resource problems that were really permissions errors.

User insisted their screen was blank, until admitting it wasn't

Terry 6 Silver badge

I think, if I remember correctly and I'm not bothering to reread it, it also said -less was a prefix..........

Terry 6 Silver badge
Facepalm

Sometimes we need to remember

I know users behaviour can be a pain and seem like stupidity.

I supported IT for my team of specialist, brilliantly diagnostic teachers and I've had all of that and more. But they can't be blamed for all of it.

*"There's nothing on the screen". We assume they’re being literal:They assume we mean the stuff that ought to be there (Windows usually) and the strange words that might appear on the screen aren't anything they think should be there. If we ask "Are there any messages/Is there any writing on the screen?" and they still say "no" that is a different matter

*Turning off the screen rather than the actual PC. As I said already, and we've said on here many times. To many users the computer is just a TV that does stuff. And the box is where the work goes to. And you turn the TV off: Not some attached storage box

*"Yes it's plugged in" when it isn't. Less excusable, but to some, perhaps many, it's been plugged in and working for months or years, and the tangle of wires looks the same as it always did- so of course it must be plugged in still. The idea that it might have come loose at the back is probably not even considered, because most everyday appliances don't have a connection removable at both ends, let alone become unplugged ( and they just don't think of the few that do, assuming they do have and are aware of such).

*"The email isn't working" when the whole PC is off. Actually I can't excuse that one. There are limits.

Terry 6 Silver badge

We've said this enough times on here. Users who think the screen is the computer and that's what you turn off is only surprising if we forget that to the users the screen is just a smaller TV. And the box is just the storage place for their files and stuff.(The Hard Drive).

Terry 6 Silver badge

OTOH I've lost count of the number of times that I've been told "They don't pass on the information to us"

Terry 6 Silver badge

That is missing the point. Plug-in wireless sets were common place.

Terry 6 Silver badge

Hmm. Not really

Decades back we had wireless radios. But they had to be plugged in.So the concept of adding mains power to an otherwise wireless device was hardly new to anyone.

Untrained techie broke the rules, made a mistake, and found a better way to work

Terry 6 Silver badge

Re: Institutional inertia

As a side issue. I've always been slightly puzzled by the "give the contact/agency staff crap equipment" mandate. Maybe giving perm staff good equipment is a way to retain them(?) but a good financial rule of thumb if you are using expensive contract staff you make sure they get the job done asap- and decent, reliable kit is cheap compared to extra agency/contract staff fees.

Terry 6 Silver badge

Re: “knowledge shared is overtime lost”

I worked for a brief period in "The Print" in about 1979. Staff would do almost nothing on certain jobs on Friday, so that they had to come in on Saturday at double time to get the work done.

Microsoft appears to move on from its most loyal ‘customers’ – Contoso and Fabrikam

Terry 6 Silver badge

Remember (HHGG) what happened after the removal of telephone sanitisers.Marketing consultants however, to quote from The Mikado's Lord High Executioner instead, "They’d none of them be missed".

Terry 6 Silver badge

I've often thought....

....that Microsoft's products were built to meet the needs of imaginary customers.

Microsoft wedges tables into Notepad for some reason

Terry 6 Silver badge

Re: Only tables?

Win 11. Never mind Win 11 anything. Unless in Win 11 they've finally fixed the recycle bin custom icon bug that's remained unfixed since win 9x

Zoomers are officially worse at passwords than 80-year-olds

Terry 6 Silver badge

"The most" might not be that many, then.

And it won't apply to anyone who predates comp sci

And most of the rest will likely have forgotten about it the moment they left the exam room (like almost everything else learnt for exams by almost everyone).

Terry 6 Silver badge

Are we talking normal people here, or techies?

The proportion of normal people in any of the labelled generations who'd know a "fetch execute cycle" from a dodgy bicycle is vanishingly small

Terry 6 Silver badge

It just means there are websites that use passwords that don't actually need them.

Yup.

I have accounts with crap email addresses to log in with and crap passwords. Because I don't need them to have more than a superficial lock. Add to that the fact that many users of such sites just want to get started and not go through setting up an account they don't want with a bunch of fatuous security they couldn't give a toss about. So go for something quick and simple.

The problems can occur when they cross the line between just using such an account for something simple and basic and decide to add stuff they can be sharing with their friends and family- because that's when it sometimes becomes risky and valuable to the scammers.

Terry 6 Silver badge

Re: "They can probably set up a printer faster"..?

That may well be coming. But until organisations like ( but by no means only) Girl Guides stop sending essential forms in formats that can't just be edited and data added on screen then emailed back the printer will be needed so that the poor devils who have to complete the paperwork by printing it, filling it out by hand, than scanning it back, (or sometimes putting it in the post).

Significantly the Local Authority today provided paperwork in PDF that could just be opened and completed in WORD- no printer needed. So it can be done.

ERP carnage continues as orgs jump in unprepared

Terry 6 Silver badge

Ironically- I knew what an ERP system does. I've never known what it stood for, but the words don't make much more sense to me than the letters did. In fact less. Because I've never associated it with "planning" particularly. Tracking, yes. Recording, yes. And I guess both of those lead to better planning. But that hasn't appeared to me to be what the systems actually do.