Amadeus.com
We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
A business, financial, and sustainability overview.
The Global Report provides a comprehensive and transparent view of our activities, operations and performance in 2023. Its scope covers financial and non-financial information, and we provide an overview of the company from an economic, social and sustainability outlook.
Table of contents
Introduction
Message from the Chairman of the Board
Message from the President & CEO
Browse by chapters
1. Amadeus profile and corporate performance
2. Our people
3. Business areas
4. Technology
5. Innovation
6. Empowering talent journeys
7. Driving social impact
8. Fostering environmental sustainability
9. Corporate governance
10. Shareholders and financial institutions
11. Amadeus industry affairs
12. Materiality and stakeholder engagement
Closing remarks
Annex
1. About this report
2. Quantitative information and GRI Content Index
3. TCFD Index
4. Glossary
Chapter 1
Amadeus profile and corporate performance
Amadeus’ purpose is to make the make the experience of travel better for everyone by inspiring innovation, partnerships and responsibility toward people, places and planet.
In this chapter:
‣ Corporate performance
‣ ESG performance and targets
‣ Travel industry outlook
‣ Amadeus profile
In this chapter:
‣ Demographics
‣ Working at Amadeus
‣ Talent
Chapter 2
Our people
Amadeus’ people are our greatest competitive advantage, and they’re critical to the success of our strategy. Our people are curious about the future: they’re experts in technology and travel, and they offer deep insights and knowledge.
Chapter 3
Business areas
Amadeus operates several complementary business lines with significant commercial and technological synergies. Through them, we offer cutting-edge technology solutions that help key players of all types in the travel industry.
In this chapter:
‣ Air Distribution
‣ Air IT solutions
‣ Hospitality and transversal solutions
In this chapter:
‣ Leadership in travel technology
‣ A business-oriented technology organization
‣ Technology centers worldwide
‣ State-of-the-art development methodology
‣ An effective cloud-based architecture
‣ Distributed operations and data centers
‣ Green IT and energy efficiency
‣ Security
‣ From open API to an open platform strategy
‣ Advanced data analytics and business intelligence
Chapter 4
Technology
The travel industry relies on technology to provide the best user experience and fully personalized travel-centric solutions to travelers. In this dynamic context, Amadeus enjoys a privileged position. We offer a large portfolio of travel-dedicated applications to the travel industry actors globally.
Chapter 5
Innovation
We deliver innovative solutions that address the needs and expectations of travelers as well as the challenges and opportunities of the travel industry.
In this chapter:
‣ Travel industry and entrepreneurial ecosystem
‣ Strategic alliances: co-innovating with our partners
‣ Nexwave, the Amadeus business incubator
‣ Bottom-up innovation, empowering employees to shape our future
‣ Research
‣ Innovation to enhance our processe
In this chapter:
‣ Engaging culture for all
‣ Best selves at work
‣ Talent magnet
Chapter 6
Empowering talent journeys
We want to enable every employee to reach their full potential by fostering a culture of purpose and belonging, by attracting the best talent from all backgrounds and by positioning the company as a role model for an inclusive employee experience.
Chapter 7
Driving social impact
Travel can be a force for good. At Amadeus, we want to increase the positive impact of travel and tourism on society. With our technology, people and global network, there’s great potential to drive social impact in collaboration with our stakeholders.
Amadeus colleagues all over the world stepped up to do their part during our fifth annual Global Amadeus Volunteer Day, participating in a range of social actions.
In this chapter:
‣ We’re maximizing our positive impact to society
‣ Supportive neighbors
‣ Inclusive travel technology
‣ Inclusive travel ecosystem
In this chapter:
‣ Environmental efficiency of Amadeus operations
‣ Environmental sustainability value proposition
‣ Collaboration in industry environmental initiatives
‣ Amadeusʼ sustainability credentials
Chapter 8
Fostering environmental sustainability
Our environmental sustainability strategy is based on three pillars: (1) Responsibility: addressing the environmental efficiency of our operations; (2) Commitment: supporting our customers with our sustainability value proposition; and (3) Collaboration: with industry stakeholders in joint sustainability initiatives.
Chapter 9
Corporate governance
Amadeus upholds the highest levels of corporate governance, which helps us maintain our market leadership and our reputation as a trusted partner for customers, suppliers, and other stakeholders. Our corporate governance policies and procedures are designed to help us achieve our objectives and protect the interests of our shareholders.
In this chapter:
‣ Corporate governance structure and policies
‣ Board of Directors
‣ Corporate risk management
In this chapter:
‣ Amadeus Investor Relationsʼ mission and activity
Chapter 10
Shareholders and financial institutions
Amadeus Investor Relations’ mission is to maintain an open dialogue and build long-term relationships, based on credibility and trust, with its financial community, including investors, research analysts and regulators.
Chapter 11
Amadeus industry affairs
Amadeus Industry Affairs works jointly with public authorities, trade associations and other institutions globally to protect the interests of the travel industry at large, based on the principles of transparency, fair competition, consumer choice and respect for society.
In this chapter:
‣ Working together with public stakeholders
‣ Engaging private sector and trade industry stakeholders
In this chapter:
‣ Materiality analysis
‣ Amadeus’ contribution to the Sustainable Development Goals
‣ Approach to stakeholder engagement
‣ Voice of the Customer
‣ Relationship with vendors
Chapter 12
Materiality and stakeholder engagement
Conducting regular materiality analyses is important for Amadeus to align our business strategy with our ESG ambitions and to help prioritize actions.
About this report
This chapter explains the objectives, scope and limitations of the Global Report, as well as the methodology to produce it.
In this chapter:
‣ Objectives, scope and limitations
‣ Methodology
‣ Production process overview
The quantitative and qualitative information published in the Global Report, as well as the fact that it’s verified by external consultants, have been key to remain in the Dow Jones Sustainability Indices.
Downloads
Chapters (PDF)
1. Amadeus profile and corporate performance
2. Our people
3. Business areas
4. Technology
5. Innovation
6. Empowering talent journeys
7. Driving social impact
8. Fostering environmental sustainability
9. Corporate governance
10. Shareholders and financial institutions
11. Amadeus industry affairs
12. Materiality and stakeholder engagement
Annex 1 - About this report
Annex 2 - Quantitative information and GRI Content Index
Annex 3 - Task Force on Climate-related Financial Disclosures Index
Annex 4 - Glossary
Graphs
Read the 2023 Amadeus Global Report
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It is compliant with Level AA of the current European standard EN-301549, the Web Content Accessibility Guidelines (WCAG 2.1), and the PDF/UA standard.
It is compliant with Level AA of the current European standard EN-301549, the Web Content Accessibility Guidelines (WCAG 2.1), and the PDF/UA standard.