CybersecurityTelecommunications
Troubleshooting Common Telephone Problems
Before requesting help, please follow the steps below to help troubleshoot the problem.
| PROBLEM | REMEDY |
| Single line phone does not work | Plug a different (working) phone into the wall jack. If the phone does not have a dial tone, the problem is in your telephone line or wall jack. Report to CU Telecommunications at 656-0616 or e-mail: [email protected].
If the phone does have a dial tone, the problem is in your phone or cord. Test cord by plugging a different mounting cord (cord from phone to wall) into the wall jack and your phone. If phone has a dial tone, the problem is in the cord. Administrative Departments need to report the problem to CU Telecommunications at 656-0616 and request a mounting cord. If phone has no dial tone, report problem to CU Telecommunications at 656-0616 or e-mail: [email protected]. |
| Business set does not work | Reset the telephone by unplugging the mounting cord (cord from phone to the wall) for approximately 60 seconds. If the phone has a transformer, verify it is properly plugged in to the electrical outlet. If problem continues, perform tests indicated in “Single line” REMEDY shown above. |
| Unit does not ring | If ringer volume switch is accessible, verify ringer is on “high”. If problem continues or if switch is not accessible, report to CU Telecommunications at 656-0616 or e-mail: [email protected]. |
| Can’t be heard or Can’t hear caller | Plug a different handset cord into the phone. If problem clears, report problem to CU Telecommunications at 656-0616 or e-mail: [email protected] and request a new handset cord. |
| Static | If your phone has a cord twist top, remove or replace that equipment.
Plug a different (working) phone into the wall jack. If static continues, report problem to CU Telecommunications at |
| Speakerphone doesn’t work | Verify transformer is plugged in properly in electrical outlet. |
| Add-on module on business set doesn’t light | Verify transformer is plugged in properly in electrical outlet. |
| Can’t hear on headset | Add new batteries. |