AWS Support offers much more than traditional IT break-fix. In addition to accelerating your recovery from operational disruptions, we provide you with proactive planning and communications, advisory, automation, and cloud expertise to help you achieve business outcomes with increased speed and scale in the cloud. Our Support engineering team is trained in all technical domains covered by AWS, and is available to provide you with general guidance, how-to advice, best practice help, troubleshooting, and operational support. \n
AWS Support leverages the knowledge and insights of AWS- the world’s most broadly adopted cloud platform with more than 200 services and millions of customers- to offer you strategic guidance to succeed in the cloud.","itemMediaAltText":"Coinbase Proactively Prevents Incidents with AWS Support","itemOption":"right","itemMediaURL2":"https://img.youtube.com/vi/P2nrFwlRbsA/maxresdefault.jpg","itemMediaURL":"https://www.youtube.com/watch?v=P2nrFwlRbsA","itemHeading":"What is Support?","id":"awt-content-topics#aws-support-text-media","patternBoolean":"0","itemBoolean":"0"},"metadata":{"tags":[{"id":"GLOBAL#customer-enablement#support","name":"AWS Support","namespaceId":"GLOBAL#customer-enablement","description":"AWS Support","metadata":{}},{"id":"awt-content-topics#pattern#collection-text-media","name":"Collection-Text-Media","namespaceId":"awt-content-topics#pattern","description":"
Collection-Text-Media","metadata":{}},{"id":"awt-content-topics#site-sections#premium-support","name":"Premium Support","namespaceId":"awt-content-topics#site-sections","description":"
Local tag for Premium Support in this directory","metadata":{}}]}}]},"metadata":{"auth":{},"testAttributes":{}},"context":{"page":{"locale":null,"site":null,"pageUrl":"https://aws.amazon.com/premiumsupport/","targetName":null,"pageSlotId":null,"organizationId":null,"availableLocales":null},"environment":{"stage":"prod","region":"us-east-1"},"sdkVersion":"1.0.115"},"refMap":{"manifest.js":"47864e0370","rt-text-media-collection.js":"07ca5af217","rt-text-media-collection.rtl.css":"1747b99355","rt-text-media-collection.css":"6bf3dc6632","rt-text-media-collection.css.js":"9b48f61995","rt-text-media-collection.rtl.css.js":"f0296d99e1"},"settings":{"templateMappings":{"hyperlinkText":"itemCTALabel","hyperlinkUrl":"itemCTAURL","heading":"itemHeading","dark":"itemBoolean","mediaAltText":"itemMediaAltText","mediaPosition":"itemOption","mediaUrl":"itemMediaURL","subheader":"itemTextLoc","bodyContent":"itemLongLoc","videoThumbnailUrl":"itemMediaURL2","videoOverlayTitle":"itemMediaAltText2","videoPlayButtonText":"itemTextLoc2"}}}
What is Support?
AWS Support offers much more than traditional IT break-fix. In addition to accelerating your recovery from operational disruptions, we provide you with proactive planning and communications, advisory, automation, and cloud expertise to help you achieve business outcomes with increased speed and scale in the cloud. Our Support engineering team is trained in all technical domains covered by AWS, and is available to provide you with general guidance, how-to advice, best practice help, troubleshooting, and operational support.
AWS Support leverages the knowledge and insights of AWS- the world’s most broadly adopted cloud platform with more than 200 services and millions of customers- to offer you strategic guidance to succeed in the cloud.
Benefits
Support plans
Developer Support
Business Support
Enterprise On-Ramp
Enterprise Support
Check out AWS Supports You live on twitch.tv/aws every Monday at 11am Pacific Time/ 2pm Eastern Time to chat with experts from AWS Support! Learn best practices, lower your costs, and take the next step in your cloud journey. Happy Cloud Computing!
Customer testimonials
To learn more about how AWS Support helps customers achieve their objectives with AWS, see the full library of customer testimonials.