Service
Freese and Nichols, Inc. 2024
Baldrige Contact / Primary Quality Contact
Cindy MilranyChief Strategy Officer
(817) 735-7246
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Baldrige Award Recipients Listing
Learn from organizations that have achieved world-class performance levels:
- Press Releases give the names of the organizations that have received the Award and category recognition that year; category recognition began in 2012.
- Contact the Baldrige Award recipients for more information on their best management practices and if applicable, information on their sharing day events.
- Profiles tell recipients' success stories.
- Award application summaries are condensed versions of the recipients' Baldrige Award applications, and were created beginning in 1999.
- Education and Health Care Award categories were established in 1999 and the Nonprofit Award category was established in 2007.
2024 Press release
Education
Alamo Colleges District 2024
Public Affairs Contact
Kristi WyattAssociate Vice Chancellor of Communications & Engagement
(210) 485-0036
Baldrige Contact
Dr. Thomas ClearyVice Chancellor for Planning, Performance & Information Systems
(210) 485-0400
Health Care
Chickasaw Nation Department of Health
Public Affairs Contact
Tony ChoateExecutive Officer, Media Relations
(580) 272-3013
Nonprofit
City of Henderson
Baldrige Contact
Polly WalkerDirector of Department of Performance and Innovation
(702) 267-2517
Nonprofit
Northeast Delta Dental
Public Affairs Contact
Erin HoltDirector, Marketing and Communications
(603) 223-1013
2021 Press release
Service
MidwayUSA 2021
Public Affairs Contact
Deanna HerwaldVice President of Quality Management Systems
(573) 445-6363 x2166
Education
The Charter School of San Diego 2021
Public Affairs Contact / Baldrige Contact
Tim TuterExecutive Director
(858) 678-2042
Nonprofit
Mid-America Transplant 2021
2020 Press release
Small Business
MESA 2020 (Now ONEMESA)
Public Affairs Contact / Baldrige Contact
Kelsey MayDirector of Support Services
(918) 384-6107
Health Care
GBMC HealthCare, Inc.
Public Affairs Contact
John M. LazarouSr. Media Relations Manager
Greater Baltimore Medical Center
(443) 849-2126
Health Care
Wellstar Paulding Hospital
Public Affairs Contact
Trish NicolasExecutive Director of Public Relations
(470) 644-0154
Nonprofit
AARP
Nonprofit
Elevations Credit Union 2020
2019 Press release
Education
Howard Community College
Public Affairs Contact
Elizabeth HomanExecutive Director of Public Relations and Marketing
(443) 518-4073
Baldrige Contact
Zoe IrvinExecutive Director of Planning, Research and Organizational Development
(443) 518-4742
Health Care
Adventist Health White Memorial
Primary Quality Contact
Irwin UmaliManager, Organizational Performance
(323) 258-5000 Ext.10588
Alternate Quality Contact
Magdalena NavarroProject Manager
(323) 268-5000 Ext. 34066
Health Care
Mary Greeley Medical Center
Public Affairs Contact
Steve SullivanDirector Marketing and Community Relations
(515) 239-2129
Baldrige Contact
Karen Kiel RosserVice President, Chief Quality & Strategy Officer
(515) 239-6757
Nonprofit
Center for Organ Recovery & Education
Baldrige Contact
Mike GeruskyDirector of Innovation & Process Improvement
(412) 963-3550
Nonprofit
City of Germantown, TN
Public Affairs Contact
Jessica ComasMarketing and Communications Manager
(901) 757-7202
Nonprofit
Illinois Municipal Retirement Fund
2018 Press release
Small Business
Integrated Project Management Company, Inc.
Baldrige Contact
Larry MeyerManaging Director, Knowledge & Process Management
(630) 789-8600
Education
Alamo Colleges District
Public Affairs Contact
Kristi WyattAssociate Vice Chancellor of Communications & Engagement
(210) 485-0035
Baldrige Contact
Dr. Thomas ClearyVice Chancellor for Planning, Performance and Information Systems
(210) 485-0400
Education
Tri County Tech
Baldrige Contact
Tammie StrobelDeputy Superintendent and Chief Quality Officer
(918) 331-3238
Health Care
Memorial Hospital and Health Care Center
Public Affairs Contact
Melanie PowellDirector of Business Development and Marketing
(812) 996-2323
Baldrige Contact
Lori PersohnDirector of Organizational Excellence
(812) 996-0398
Nonprofit
Donor Alliance, Inc.
Public Affairs Contact
Andrea SmithDirector of Public Relations/Communications
(303) 370-5683
2017 Press release
Small Business
Bristol Tennessee Essential Services
Public Affairs Contact / Baldrige Contact
Leslie BlevinsCustomer Relations Representative
423-793-5511
Small Business
Stellar Solutions
Public Affairs Contact / Baldrige Contact
Hillary FordBusiness Operations Project Manager
650-838-0953
Health Care
Adventist Health Castle
Health Care
Southcentral Foundation
Public Affairs Contact
Ileen SylvesterVice President of Executive & Tribal Services
907-729-4947
Baldrige Contact
Michelle Tierney, PhDVP Organizational Development & Innovation
907-729-4349
Nonprofit
City of Fort Collins
Public Affairs Contact
Amanda KingCommunity & Public Involvement Director
970-221-6207
2016 Press release
Small Business
Don Chalmers Ford (now Chalmers Ford)
Small Business
Momentum Group
Public Affairs Contact / Baldrige Contact
Patricia DominguezDirector of Strategic Process Improvement
(949) 833-8886 x688
Health Care
Kindred Nursing and Rehabilitation – Mountain Valley (now Mountain Valley of Cascadia)
Health Care
Memorial Hermann Sugar Land Hospital
2015 Press release
Small Business
MidwayUSA 2015
Public Affairs Contact / Baldrige Contact
Deanna HerwaldVice President
Quality Management Systems
(573) 445-6363 x2166
Education
The Charter School of San Diego
Health Care
Charleston Area Medical Center Health System
Nonprofit
Mid-America Transplant
Public Affairs Contact
Tammy McClaneDirector, Corporate Communications
(314) 735-8451
2014 Press release
Service
PricewaterhouseCoopers Public Sector (now Guidehouse)
Health Care
Hill Country Memorial
Health Care
St. David's HealthCare
Baldrige Contact
David A. ThomsenVice President, Quality
(512) 482-4170
Fax
(512) 482-4145
Nonprofit
Elevations Credit Union
2013 Press release
Education
Pewaukee School District
Health Care
Sutter Davis Hospital
2012 Press release
Manufacturing
Lockheed Martin Missiles and Fire Control
Small Business
MESA (Now ONEMESA)
Public Affairs Contact / Baldrige Contact
Kelsey MayDirector of Support Services
(918) 384-6107
Health Care
North Mississippi Health Services
Public Affairs Contact / Baldrige Contact
Marsha TapscottDirector of Marketing and Public Relations
Dept. of Marketing & Public Relations
(662) 377-3778
Fax
(662) 377-3193
Nonprofit
City of Irving, Texas
2011 Press release
Health Care
Henry Ford Health System
Public Affairs Contact
Rose GlennSr. VP, Communications & Chief Marketing Officer
(313) 874-3947
Primary Quality Contact
Susan HawkinsSr. VP, Performance Excellence
(313) 874-2489
Alternate Quality Contact
Michelle TuryloSpecial Projects Coordinator
(313) 874-6017
Health Care
Schneck Medical Center
Public Affairs Contact / Baldrige Contact
Stephanie FurlowDirector of Marketing
(812) 524-3343
Health Care
Southcentral Foundation
Primary Quality Contact
Michelle TierneyVP, Organizational Development & Innovation
(907) 729-4349
Nonprofit
Concordia Publishing House
2010 Press release
Manufacturing
MEDRAD (now Bayer HealthCare Radiology & Interventional)
Public Affairs Contact
Peggy ConradCommunications Specialist
Radiology & Interventional
(724) 940-6815
Primary Quality Contact
Rose Almon-MartinVP of Performance Excellence
Radiology & Interventional
(724) 940-7804
Alternate Quality Contact
Tina ZanottoMaster Black Belt
Radiology & Interventional
(412) 406-3178
Manufacturing
Nestlé Purina PetCare Co.
Public Affairs Contact
Bonita TillmanManager
Corporate Communications
(314) 982-3265
Baldrige Contact
Erica WardenQuality Systems Group;
Customer Development Group
Customer Development Group
(314) 982-3474
Small Business
Freese and Nichols, Inc.
Public Affairs Contact
Lindsey Kubes, CPSMPR/Communications Manager
(817) 735-7320
Small Business
K&N Management
Small Business
Studer Group
Education
Montgomery County Public Schools
Public Affairs Contact
Lesli MaxwellSenior Communications Specialist
(301) 279-3077 or (301) 279-3853
Baldrige Contact
Michael PerichConsultant
Systemwide Continuous Improvement
(301) 279-7843
Health Care
Advocate Good Samaritan Hospital
Public Affairs Contact
Jim SilvestriDirector
Public Affairs and Marketing
(630) 275-1129
Fax
(630) 275-6313
Baldrige Contact
Pattie SkribaDirector
Learning /Organizational Effectiveness
(630) 275-1495
Fax
(630) 275-2944
2009 Press release
Manufacturing
Honeywell Federal Manufacturing & Technologies, LLC
Public Affairs Contact / Baldrige Contact
Steve Halter, PMPManager, Senior Program
National Nuclear Security Administration's Kansas City Plant
(816) 488-4666
Fax
(816) 488-1731
Small Business
MidwayUSA 2009
Public Affairs Contact / Baldrige Contact
Deanna HerwaldVice President
Quality Management Systems
(573) 445-6363 x2009
Health Care
AtlantiCare
Health Care
Heartland Health (now Mosaic)
Public Affairs Contact
Marcy GeorgeMedia Relations and Communications Coordinator
(800) 447-6882
Nonprofit
VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center
Baldrige Contact
Robert Ringer, Pharm.D., BCNPAsst. Center Director for Pharmaceutical Management and Research
(505) 248-3200
2008 Press release
Manufacturing
Cargill Corn Milling
Public Affairs Contact
Nicole ReichertMedia Relations Counselor
Cargill Corporate Affairs
(952) 742-4204
Education
Iredell-Statesville Schools
Health Care
Poudre Valley Health System (now part of University of Colorado Health)
Public Affairs Contact
Sonja WulffVice President, Center for Performance Excellence
(970) 237-7131
Baldrige Contact
Priscilla NuwashPresident, Center for Performance Excellence
(970) 237-7132
2007 Press release
Small Business
PRO-TEC Coating Company
Health Care
Mercy Health System (now part of MercyRockford Health System)
Public Affairs Contact
Barbra BortnerVice President
Marketing and Public Relations
(608) 743-2052
Health Care
Sharp HealthCare
Public Affairs Contact
John CihomskyVice President
Public Relations and Communications
(858) 499-4117
Nonprofit
City of Coral Springs
Public Affairs Contact
Liz KolodneyDirector of Communications and Marketing
(954) 344-1008
Nonprofit
U.S. Army Armament Research, Development and Engineering Center (ARDEC)
2006 Press release
Service
Premier Inc.
Public Affairs Contact
Blair ChildsSenior Vice President
Public Affairs
(202) 879-8009
Fax
(704) 357-1646
Baldrige Contact
Kelli PriceVice President
Organizational Engagement and Performance Excellence
(704) 816-5523
Small Business
MESA Products, Inc. (Now ONEMESA)
Public Affairs Contact / Baldrige Contact
Kelsey MayDirector of Support Services
(918) 384-6107
Health Care
North Mississippi Medical Center
Public Affairs Contact
Marsha TapscottManager
Dept. of Marketing & Public Relations
(662) 377-3193/3148
Baldrige Contact
Karen Koch, Pharm.D., MSHAOrganizational Performance Administrator
(662) 377-3778
Fax
(662) 377-3778
2005 Press release
Manufacturing
Sunny Fresh Foods, Inc. (now Cargill Kitchen Solutions)
Public Affairs Contact / Baldrige Contact
Rachel GillottPerformance Excellence Leader
Cargill Kitchen Solutions
(717) 626-3472
Service
DM Petroleum Operations
Public Affairs Contact / Baldrige Contact
Dave StoltzPublic Affairs and Planning Specialist
(504) 734-4918
Fax
(504) 818-5918
Small Business
Park Place Lexus
Public Affairs Contact
Carolyn AlveyAardvark Communications
(972) 699-8953
Fax
(972) 699-1168
Baldrige Contact
Kandi GongoraDirector of Organizational Excellence
(214) 526-8701
Fax
(214) 224-1905
Education
Jenks Public Schools
Public Affairs Contact
Bonnie RogersDirector of Communications
(918) 299-4415 x2211
Fax
(918) 298-6602
Baldrige Contact
Lisa MullerAsst. Superintendent of Curriculum & School Improvement
(918) 299-4415 x2259
x2306
x2306
Fax
(918) 298-6600
Education
Richland College
Public Affairs Contact
Whitney RosenbalmDirector of Marketing & Public Relations
(972) 238-6023
Fax
(972) 238-6978
Baldrige Contact
Fonda VeraExecutive Dean, Planning & Research for
Institutional Effectiveness
(972) 238-6992
Fax
(972) 238-6960
Health Care
Bronson Methodist Hospital
2004 Press release
Manufacturing
The Bama Companies, Inc.
Small Business
Texas Nameplate Company, Inc.
Public Affairs Contact / Baldrige Contact
R. Dale Crownover(214) 428-8341 x111
Fax
(214) 428-7178
Education
Kenneth W. Monfort College of Business
Public Affairs Contact / Baldrige Contact
Sharon ClinebellProfessor of Management
970-351-1217
Health Care
Robert Wood Johnson University Hospital Hamilton
2003 Press release
Manufacturing
MEDRAD, Inc.
Primary Quality Contact
Rose Almon-MartinVP of Performance Excellence
(724) 940-7804
Service
Boeing Aerospace Support (now Boeing Support Systems)
Public Affairs Contact / Baldrige Contact
Debbie CollardThe Boeing Company, Director, Corporate Offices (retired)
Service
Caterpillar Financial Services Corporation -- U.S.
Small Business
Stoner, Inc.
Public Affairs Contact / Baldrige Contact
Harry ZechmanChief Operating Officer
(717) 786-7355 x3514
Fax
(717) 786-9088
Education
Community Consolidated School District 15
Public Affairs Contact / Baldrige Contact
Mary ZarrAsst. Superintendent for Curriculum, Special Services, and School Improvement
(847) 963-3106
Health Care
Baptist Hospital, Inc.
Health Care
Saint Luke's Health System
Public Affairs Contact
Kerry O'ConnorDirector of Public Relations
(816) 932-8646
Fax
(816) 932-5990
Baldrige Contact
Sherry MarshallVice President
Quality
(816) 932-3233
Fax
(816) 932-6827
2002
Manufacturing
Motorola Inc. Commercial, Government and Industrial Solutions Sector (CGISS) (now Motorola Government and Enterprise Mobility Solutions)
Small Business
Branch-Smith Printing Division
Public Affairs Contact / Baldrige Contact
David BranchPresident
(817) 882-4199
Fax
(817) 820-6009
Health Care
SSM Health Care
Public Affairs Contact
Suzy FarrenCorporate Vice President
(314) 994-7916
Fax
(314) 994-7900
Baldrige Contact
Paula FriedmanCorporate Vice President
Strategic Systems Improvement
(314) 994-7823
Fax
(314) 994-7782
2001 Press release
Manufacturing
Clarke American Checks, Inc. (now Harland Clarke)
Public Affairs Contact / Baldrige Contact
Andrea TurkSVP Performance Excellence
(210) 697-1372
Small Business
Pal's Sudden Service
Public Affairs Contact / Baldrige Contact
Thom CrosbyPresident & CEO
(423) 246-3801
Fax
(423) 246-8609
Education
Chugach School District
Public Affairs Contact
Debbie TreeceKnowledge, Information and Data (KID) Coordinator
(907) 522-7400
Fax
(907) 522-3399
Education
Pearl River School District
Public Affairs Contact / Baldrige Contact
Sue WheelerAssistant Superintendent for Curriculum and Instructions
(845) 620-3821
Fax
(845) 620-3927
Education
University of Wisconsin-Stout
Public Affairs Contact / Baldrige Contact
Doug MellDirector of Communications
(715) 232-2421
Fax
(715) 232-1699
2000 Press release
Manufacturing
Dana Corporation - Spicer Driveshaft Division (now Torque Traction Technologies Inc.)
Manufacturing
KARLEE Company, Inc.
Service
Operations Management International, Inc. (now CH2M Hill OMI)
Public Affairs Contact / Baldrige Contact
Susan MaysMarketing & Communications Director
(720) 286-4280
Fax
(303) 740-6997
Small Business
Los Alamos National Bank
Public Affairs Contact / Baldrige Contact
Jill CookSenior Vice President
(505) 662-1022
Fax
(505) 662-1092
1999
Manufacturing
STMicroelectronics, Inc. - Region Americas
Public Affairs Contact / Baldrige Contact
Joan EisenhauesTQEM Manager, Marketing & Sales, US Region
(602) 485-6271
Service
BI
Public Affairs Contact / Baldrige Contact
Nancy MartinsonVice President of Human Resources
(952) 844-4170
Fax
(952) 844-4033
Service
The Ritz-Carlton Hotel Company, L.L.C. (now Part of Marriott International)
Public Affairs Contact / Baldrige Contact
Janet Crutchfield SouterSenior Director of Quality
(301) 547-4901
Fax
(301) 547-4731
Small Business
Sunny Fresh Foods, Inc. (now Cargill Kitchen Solutions)
Public Affairs Contact / Baldrige Contact
Rachel GillottPerformance Excellence Leader
Cargill Kitchen Solutions
(717) 626-3472
1998
Manufacturing
Boeing Airlift & Tanker Programs (now Boeing Mobility)
Public Affairs Contact / Baldrige Contact
Debbie CollardThe Boeing Company, Director, Corporate Offices (retired)
Manufacturing
Solar Turbines Incorporated
Public Affairs Contact
Wendy SwansonManager, Public Affairs
(619) 544-2453
Fax
(619) 237-8204
Small Business
Texas Nameplate Company, Inc.
Public Affairs Contact / Baldrige Contact
R. Dale Crownover(214) 428-8341 x111
Fax
(214) 428-7178
1997
Manufacturing
3M Dental Products Division (now 3M ESPE Dental Products)
Public Affairs Contact
Kirk KaserGlobal Division Quality Manager
3M Oral Care Solutions Division
(651) 733-6195
Baldrige Contact
William DonovanQuality/Regulatory/EHS Division Manager
(651) 733-7767
Fax
(651) 737-6049
Manufacturing
Solectron Corporation
Service
Merrill Lynch Credit Corporation
Public Affairs Contact / Baldrige Contact
Angela CampbellVP Strategic Planning
(904) 218-2304
Fax
(904) 218-6119
Service
Xerox Business Services
1996
Manufacturing
ADAC Laboratories (now part of Phillips Medical Systems)
Service
Dana Commercial Credit Corporation (now part of Dana Holding Corporation)
Small Business
Custom Research, Inc. (now GFK Custom Research North America, Inc.)
Small Business
Trident Precision Manufacturing, Inc.
Public Affairs Contact / Baldrige Contact
April Lusk(585) 265-1009
Fax
(585) 265-2386
1995
Manufacturing
Armstrong Building Products Operations, a Division of Armstrong World Industries, Inc.
Public Affairs Contact / Baldrige Contact
Armstrong World Industries, Inc.(717) 397-0611
Manufacturing
Corning Incorporated, Telecommunications Products Division
Public Affairs Contact / Baldrige Contact
Brenda RocheManager, Quality Systems
Corning Optical Fiber
(607) 974-4731
Fax
(607) 974-2200
1994
Service
AT&T Consumer Communications Services
Service
GTE Directories Corporation (now Verizon Information Services)
Public Affairs Contact / Baldrige Contact
Dante DiazQuality Services Manager
(972) 453-7810
Fax
(972) 453-3022
Small Business
Wainwright Industries, Inc.
Public Affairs Contact
David A. RobbinsVice President
(636) 278-5850 x3015
Fax
(636) 278-8806
Baldrige Contact
Rich PikeyPlant Manager
(636) 278-5850 x3047
Fax
(636) 278-8806
1993
Manufacturing
Eastman Chemical Company
Small Business
Ames Rubber Corporation
Public Affairs Contact / Baldrige Contact
Mark K. WilhelmPresident and Chief Operating Officer
(973) 209-3162
Fax
(973) 827-0206
1992
Manufacturing
AT&T Network Systems Group, Transmission Systems Business Unit (now part of Alcatel-Lucent)
Public Affairs Contact / Baldrige Contact
Louis E. Monteforte, Sr.Operation & Cost Director
Alcatel-Lucent
(908) 582-0935
Manufacturing
Texas Instruments Incorporated, Defense Systems & Electronics Group (Now part of Raytheon Company)
Service
AT&T Universal Card Services (now part of Citigroup)
Service
The Ritz-Carlton Hotel Company (now part of Marriott International)
Public Affairs Contact / Baldrige Contact
Janet Crutchfield SouterSenior Director of Quality
(301) 547-4901
Fax
(301) 547-4731
Small Business
Granite Rock Company (now Graniterock Company)
Public Affairs Contact / Baldrige Contact
Graniterock(831) 768-2000
Fax
(831) 768-2201
1991
Manufacturing
Solectron Corporation
Manufacturing
Zytec Corporation (now part of Artesyn Technologies)
Small Business
Marlow Industries, Inc.
Public Affairs Contact / Baldrige Contact
Jack HuntDirector of Global Quality
(214) 342-4275
Fax
(214) 503-3334
1990
Manufacturing
Cadillac Motor Car Company
Manufacturing
IBM Rochester
Service
Federal Express Corporation
Small Business
Wallace Co., Inc.
1989
Manufacturing
Milliken & Company
Public Affairs Contact
Richard DillardDirector of Public Affairs
(864) 503-2546
Fax
(864) 503-2100
Baldrige Contact
Craig LongVice President
Quality and Six Sigma
(864) 503-2003
Fax
(864) 503-2505
Manufacturing
Xerox Corporation, Business Products & Systems
1988
Manufacturing
Motorola, Inc.
Public Affairs Contact / Baldrige Contact
Jennifer EricksonDirector of Media Relations & Corporate Communications
(847) 576-5000
Fax
(847) 576-7653
Manufacturing
Westinghouse Electric Corporation Commercial Nuclear Fuel Division
Small Business
Globe Metallurgical, Inc. (now Globe Specialty Metals, Inc. )
Public Affairs Contact / Baldrige Contact
Kirt Hoffman(800) 845-6238
Fax
(740) 984-8691