Your customers have feedback. Are you listening?
Empower customers to provide real-time, contextual feedback throughout the customer journey.
Launch your CX program in days, not months
CREATE
Quickly launch one or multiple NPS programs and easily manage them at scale.
COMMUNICATE
Easily set up and manage feedback touchpoints throughout the customer journey.
INITIATE
Trigger surveys based on lifecycle events captured in Salesforce or other systems your organization uses.
Send surveys to the right person at the right time
CUSTOMIZE
Quickly send surveys via email and SMS that match the look and feel of your brand.
PERSONALIZE
Personalize surveys with customer data from Salesforce for a tailored experience that increases response rates.
TARGET
Target the right audience based on customer attributes and behaviors from Salesforce and other systems.
Listen to customers wherever they are
FRICTIONLESS
Seamlessly integrate feedback into your website without disrupting the browsing or shopping experience.
REAL-TIME
Prompt users to give real-time website or product feedback with advanced behavioral and demographic targeting.
CONTEXTUALIZED
Get more context by gathering visual feedback and technical details to quickly identify areas of improvement.
Extend the power of feedback to mobile apps
EMBEDDED
Embed feedback into your app with our easy-to-use mobile SDK for Android and iOS.
STREAMLINED
Customize and update in-app surveys without engineering support.
SEAMLESS
Turn positive feedback into app store ratings without users leaving your app.
*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, inc., Fred Reichheld and Satmetrix Systems, Inc.