Empower teams to quickly act on feedback
Don’t just listen–drive action across your teams to improve the customer experience.
Automate tasks for critical feedback
CUSTOMIZE
Create custom notifications for your team to act on feedback based on customer attributes, sentiment, and more.
COMMUNICATE
Set up workflows and alerts based on role, so the right individuals in the organization can quickly take action.
ALERT
Quickly notify product, web, or other teams about issues in real time.
Empower teams to take action in the systems they use
ACT QUICKLY
Ensure the right teams take action on time-sensitive feedback in the tools they use every day.
BE RESPONSIVE
Send critical feedback through Slack, escalate technical issues in Jira, trigger customer follow-up in Salesforce, and more.
ORGANIZE DATA
Push feedback data where you need it with our flexible API.
Enable organizational change
OFFER COLLABORATION
Socialize insights and drive internal collaboration with custom dashboards.
CREATE VISIBILITY
Make key customer insights available across all levels of your organization.
ENABLE TEAMWORK
Share accountability for improving the customer experience across all departments.
*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, inc., Fred Reichheld and Satmetrix Systems, Inc.