SHIPPING INFORMATION

Customer Service & Information Page

First things first, for items shipped directly from our warehouse in sunny Petaluma, California:
  • Orders placed before 11am (PST) Monday - Friday are almost always* shipped the same day.
  • Orders placed after 11am (PST) Monday - Friday are almost always* shipped the next business day.
  • Orders placed on weekends are almost always* shipped Monday.
  • While the various shipping companies we use (UPS, FedEx, etc.) tend to be reliable with their delivery dates, they do not guarantee them.
  • When calculating delivery dates, only business days are counted - not holidays & weekends, and not the first day we process & ship your order**.
*We do our best to pack & ship all orders as fast as possible, and occasionally on super-busy days air shipments get first priority while some slower service shipments may have to ship the following day.
**When calculating delivery dates, only business days are counted - not holidays & weekends, and not the first day we process & ship your order.
Example: an Economy 3-Day Air order placed on Tuesday afternoon (or Wednesday morning before 11am PST) will almost always be processed & shipped on Wednesday, so when figuring the arrival date Thursday counts as "day 1". (If you had asked for Express Next Day Overnight shipping, it would get to you on Thursday.) With 3-Day shipping, the order would arrive on the following Monday (because Friday is "day 2", the weekend does not count, and Monday is "day 3").
In this example, if you really needed your order by Friday, you would have to use 2-day delivery, not 3-day. Phew, if you are confused about that or have a really important deadline, call us and we'll be glad to help you figure out the delivery dates and options!
Also, please note the following:
  1. Not all services are available to every zip code.
  2. For all shipping transit times, we are talking about business days.
  3. If you choose to use the Postal Service and they lose, delay or misplace your package, there will be a 30 day delay before we can replace it while they track it. We prefer other carriers since we can easily locate, trace and resolve problems.
  4. Drop-shipped items, items shipped direct from the manufacturer, may not be shipped as fast as our own lightning fast service. They may require an additional day or two to ship out, depending on the manufacturer.
  5. UPS and Fed Ex will not deliver to Post Office Boxes, only physical addresses.

Fine print / Dimensional weight: In general, shipping costs are based on the total weight of your order, i.e. lightweight stuff costs less than heavy stuff to ship. However, UPS, USPS and Fed-Ex sometimes charge Dimensional Weight for very large, very lightweight packages. This amounts to billing the shipping at what the weight of that large package 'should' be. So, the shipping we quote you is almost always, but sadly not always, the cost you will need to pay for shipping. Added charges by UPS, USPS or Fed-Ex for Dimensional Weight can increase shipping cost at the last minute. In these very infrequent cases we will contact you to sort it out before we ship.

The United States Postal Service offers Ground Advantage and Priority Mail.

Priority Mail transit time is usually about 2-4 days.

Ground Advantage usually takes about 4-7 days.

The United States Postal Service offers Ground Advantage and Priority Mail.

Priority Mail transit time is usually about 5-7 days.

Ground Advantage usually takes about 14-60 days (The US Post Office seems to put these on a barge or some slow moving ship crewed entirely by sloths!)

A combination service offered by United Parcel Service, Federal Express, and the USPS. UPS/FedEx will pick up the package from Dharma, carry it all the way to your local post office which will make the final delivery. Please note: as these packages are finally delivered by your local mail carrier, customers MUST provide an address that receives mail delivery! (for example a PO Box) The Post Office will not automatically hold the package for you if they do not deliver to your address, it will simply be returned to Dharma.

This service is currently only offered on packages 9 lbs. and under.

Tracking capability for this service is very good.

SmartPost delivery can take up to 2 weeks to get to you and up to 5 weeks longer to PR, Alaska and Hawaii. If you are in a hurry this is not the choice for you! Please contact us if you are on a deadline.

Standard ground service offered by United Parcel Service.

Fully trackable.

Delivery is guaranteed 2 business days in California. Up to 5 days on the East coast.

Standard ground service offered by Federal Express, delivered Tues - Sat

Fully trackable.

Delivery is guaranteed 2 business days in California. Up to 5 days on the East coast.

Basic expedited service offered by Federal Express.

Fully trackable.

Delivery is guaranteed in 3 business days.

Two day air service by Federal Express.

Fully trackable.

Guaranteed delivery in 2 business days (up to 3 days in Alaska and Hawaii).

Next day air service by Federal Express

Fully trackable.

Guaranteed delivery the next business day (up to 2 days in Alaska and Hawaii).

Next day air service with early morning delivery by Federal Express.

Fully trackable.

Guaranteed delivery the next business day by 10:30AM (by end of day for some rural areas).

Next day air service with early morning Saturday delivery by Federal Express.

Fully trackable.

Guaranteed delivery Saturday morning by high noon (by end of day for some rural areas).

United States Postal Service international shipping method for packages weighing 4 pounds or less.

Limited tracking.

Delivery times vary by country and location, but our experience shows 10-15 days for delivery.

United States Postal Service international shipping method for packages weighing more than 4 pounds.

The tracking capability for this service is limited.

Delivery times vary by country and location, but our experience shows 6-10 days for delivery.

Slightly slower and less expensive international service from Fed-Ex.

Fully trackable.

Delivery times vary by country and location, but our experience shows 3-5 days for delivery.

Slightly faster and more expensive international service from Fed-Ex.

Fully trackable.

Delivery times vary by country and location, but our experience shows 2-3 days for delivery.

This is a newer service offered by Fed-Ex. The transit time is roughly 1-2 days slower than their International Economy Service.

Average transit time for this service is about 5 business days, but that can vary due to your specific location. It could be a few days shorter or it can be a few days longer.

This is a combination service offered by UPS. UPS picks up the package and delivers it, in bulk with other mail to the local mail service in your home country. Your country's mail service will make the final delivery. Please note: rolls of fabric, or other items, longer than 45" can not be shipped by Bulk Air Mail.

The tracking capability for this service is limited.

Delivery times vary by country and location, but our experience shows 3 -5 weeks for delivery.


Customer Comments
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If you'd rather speak with a human, please call toll-free from anywhere in the U.S. or Canada M-F 8am to 5pm PST

Phone: (800) 542-5227

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About Tiered Discount Levels

You can combine cotton and rayon clothing & accessories to get the greatest discounts. Your discount is figured on the total number of cotton and rayon items we ship, not how many of each type, style or size. Mix and match them to get the best discount.

Example: adding 4 each of 3 different T-shirts in any sizes will give you the 12+ price on all 12 shirts.

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Some products may be excluded from discounts, and / or may discount only with themselves. If you have any questions at all please contact us toll free at 800-542-5227 (no buttons, just humans).

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