Re: Site for sore eyes.
"A brick and mortar would be liable if they knowingly sold dodgy crap from dodgy sources. No one would say "dumb customer didn't research". Why should Amazon be any different?"
I can see the point that some are making. If you buy something off a market stall you don't complain to the market site manager. You complain to the market stall holder. If they do nothing, complaining to the market site manager may get them evicted but the manager still can't do much to help you.
In Amazons case, it's not always obvious who you are buying from. Sometimes it's Amazon. Sometimes it's "fulfilled by Amazon", other times, Amazon are just the site manager for a 3rd party "shop". It can be confusing for many and I personally think Amazon have a responsibility as well as their own business reputation management obligation to make things much clearer to the customers.