AI-driven NPS Survey Software To Effortlessly Grow Customer Loyalty

Creating an NPS survey with Zonka Feedback is super simple! Just use the drag-and-drop survey builder to add the NPS question type. If you want to dive deeper behind the customer score, you can easily customize the survey with open-ended follow-up questions for detractors, passives, and promoters. To make the whole process even smoother, you can use our pre-built templates and AI assistance to quickly put together an NPS survey that delivers actionable insights.

Yes, with Zonka Feedback, you can fully customize your NPS question to align with your brand and specific survey objectives. You can:

• Modify the wording of the NPS question to suit your audience.
• Add personalized elements like the respondent’s name or company.
• Include follow-up open-ended questions to gather more insights on why they gave their score.
• Customize the scale and language of the NPS question to match regional or demographic preferences.

Zonka Feedback is more than just an NPS survey tool—it’s a comprehensive feedback management platform. Here’s what makes it stand out:

• Omnichannel distribution options, including email, SMS, WhatsApp, and in-app surveys, to maximize reach.
• AI-driven analytics that provide real-time insights, sentiment analysis, and trend detection.
• Seamless integration with CRMs, helpdesk tools, and communication platforms for streamlined workflows.

With Zonka Feedback, you don’t just gather data—you gain actionable insights to drive customer loyalty and growth.

Zonka Feedback is built to help you collect, analyze, and act on NPS data effortlessly.

• It offers advanced automation to send surveys at the right time, based on customer interactions or specific triggers.
• Customizable templates and branding tools let you create surveys that match your style and audience perfectly.
• Actionable insights and reporting dashboards make it easy to track performance and spot trends.

With its robust features and ease of use, Zonka Feedback is the ultimate tool to elevate your customer experience strategy.

Yes, Zonka Feedback provides in-depth analytics to help you make sense of your NPS data. You can monitor trends over time, segment scores by demographics or customer journey stages, and compare performance across teams and locations. The platform’s intuitive dashboards make it easy to identify key drivers of satisfaction and areas for improvement, ensuring your NPS insights are always actionable.

Zonka Feedback’s AI capabilities take your NPS surveys to the next level. With AI-driven sentiment analysis, you can uncover the emotions behind customer responses. Predictive insights help you anticipate loyalty risks and trends, enabling proactive action. Zonka Feedback makes it easier to turn raw feedback into clear, data-driven strategies for improving customer retention.

Absolutely! Zonka Feedback supports multilingual surveys, enabling you to connect with diverse customer bases. Whether you’re catering to a global audience or specific regional markets, the platform ensures that language is never a barrier to understanding your customers.

Yes, Zonka Feedback allows you to automate survey scheduling effortlessly.

• Set triggers based on lifecycle stages, transactions, or events.
• Use APIs or integrate with CRMs like Salesforce and HubSpot to automate survey distribution.
• Leverage workflows for recurring or event-based surveys.

This ensures your NPS surveys reach the right audience at the right time, increasing response rates and relevance.

Yes, Zonka Feedback lets you add open-ended follow-up questions for detractors, passives, and promoters. This allows you to capture detailed insights into why customers feel the way they do, providing deeper context behind your NPS scores.

Zonka Feedback makes embedding surveys easy. You can seamlessly integrate NPS questions directly into emails, websites, or even apps. This ensures customers can provide feedback effortlessly, improving engagement and response rates.

Yes, Zonka Feedback provides powerful comparison reports. With detailed reports, you can evaluate NPS performance across different teams, departments, or locations. This helps you identify high-performing areas and those needing attention, enabling better decision-making.

Zonka Feedback’s analytics dashboards make it simple to track trends over weeks, months, or years. Historical data allows you to spot patterns, identify improvement areas, and measure the impact of your strategies.

Yes, Zonka Feedback enables tailored follow-ups for both promoters and detractors:

• For Detractors: Set automated workflows to follow up with detractors, address their concerns, and resolve issues promptly. You can send personalized messages or escalate feedback to the right team.
• For Promoters: Automate thank-you messages and encourage promoters to leave reviews or referrals, turning their loyalty into actionable advocacy.

With Zonka Feedback, you can close the feedback loop effectively, improving relationships and boosting satisfaction.

Yes, Zonka Feedback offers a free trial that allows you to explore and test its NPS survey features before committing to a subscription. During the trial, you can:

• Create and customize NPS surveys using the drag-and-drop builder.
• Distribute surveys across multiple channels, including email, SMS, and WhatsApp.
• Access dashboards to analyze responses, trends, and insights.
• Test automation workflows and integrations with your existing tools.

The free trial gives you a hands-on experience of how Zonka Feedback can streamline your feedback collection and analysis process.