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Advisors Services
Leadership
"Empowering small business owners to be the bold and brave entrepreneurs they aspire to is what gets Wave Advisors up in the morning! We are in the business of delivering peace of mind, letting customers know we've got their back, and whether it's through Coaching, Bookkeeping, or Tax services, enabling them to focus on their actual passions!"
- Lawrence Levinson, M.A.Sc., CCXP, Director, Wave Advisors Professional Services
What you bring
Empathy
You can easily put yourself in the shoes of a small business owner and have an unrelenting drive to make things happen for them.
Knowledge
You have a thirst for knowledge, a solid understanding of accounting, and a strong business acumen. You care about the details without losing sight of the big picture.
Resourcefulness
You know when and where to dig for information, and when to ask for help.
Collaboration
You’re highly team-oriented and work with others to develop the best solutions.
What we do
Bookkeeping services
Coaching services
Income tax services
Payroll, Payments, and Invoicing advice
S-Corp elections
Account reconciliation
Wave platform advice and account setup
What we are saying
"Wave has a group of brilliant and kind people, who make me proud to work there. At Wave Advisors, building relationships with business owners and helping them achieve their goals is extremely gratifying. I've had the opportunity to grow both personally and professionally, allowing me to make a positive impact on our customers. I feel fortunate to work for a company that truly recognizes and appreciates me in both the big and small ways."
- Sarah, Waver since 2019
Compliance
Leadership
"Compliance oversight is a fundamental component of an organization, and it’s the mission of our team to ensure we provide customers with best practices and regulatory guidance throughout their experience with Wave, as well as ongoing monitoring of laws, regulations, and policies that impact our business model. Members of the compliance team build and foster relationships with internal stakeholders like engineering, marketing, and product as well as regulatory bodies, and our subject matter expertise is relied on as Wave strives to maintain a culture of compliance that safeguards our organization and the small business customers we serve."
- Takisha Williams, Director of Compliance
What you bring
Knowledge
You have a solid understanding of your area of expertise and act as a subject matter expert. You care about the details without losing sight of the big picture.
Curiosity
You are intellectually curious about the world around you. There's no problem too big or too small, and each one represents an opportunity to learn and grow.
Versatility
You love wearing many hats and can expertly switch between tasks as required.
Collaboration
You’re highly team-oriented and work with others to develop the best solutions.
What we do
Financial, regulatory, privacy, and product compliance
Legislation and regulation monitoring
Cross-team collaboration
What we are saying
"I have been really amazed through the entire recruitment process even before I joined Wave. The People & Culture team focus on ensuring that prospective candidates are given all the information about the role and are completely transparent about the recruitment process. However, the amazing welcome does not stop at the orientation day with your team; the entire Wave organization will welcome new "Wavers" via their virtual and in office town halls. Even though I am virtual, Wave will continue to ensure that we do not miss the perks of being in the office and will send us gift cards or have food delivered to us. Wave's culture is all about empowering Wavers and having your back but also taking risks with the focus on ensuring that our amazing customers are provided excellent service."
- Shannawaz, Waver since 2021
Customer Experience
Leadership
"In Customer Experience (CX), we are the heart and soul of Wave, and are there when our customers need us the most. Internally, we work side by side with our product, marketing, and engineering teams to make our solutions better by infusing the voice of the customer into all our decisions. If you love helping others, have a passion for problem-solving, and care about building trusting relationships, CX is the place for you!"
- Dennis Woo, Sr Director, CX & FinOps
What you bring
Empathy
You can easily put yourself in the shoes of a small business owner and have an uncanny ability to remain calm in the face of a storm.
Sincere desire to help
You go above and beyond to make things happen for customers and act as an inside agent, rather than a gatekeeper.
Communication skills and technical savvy
A day in the life of a Support Specialist means connecting with customers over email and chat.
Resourcefulness
You know when and where to dig for information, and when to ask for help.
Collaboration
You’re highly team-oriented and work with others to develop the best solutions.
What we do
Customer support (including surprise & delight)
Customer experience analysis
Customer education and support resources
Chatbot design and maintenance
Support operations analysis
Trend and insight monitoring
What we are saying
"I don’t think I’ve ever worked in a place where a company’s values have been on full display through actions from individuals, and not just words on a wall written out for display purposes. Wave’s culture is one of growth and acceptance, professionally and personally. I work with some fantastic individuals whose unique perspectives and experiences create a well-rounded and vibrant environment to be in."
- Carlo, Waver since 2019
Data & Analytics
Leadership
"As a team of data scientists, analysts and engineers, we work closely with stakeholders across product, marketing, customer experience and risk to build data products that deliver actionable insights and recommendations, and create measurable value. We design the architecture and data pipelines that enable our analytics, experimentation, and machine learning capabilities, which in-turn drive strategic and operational decision-making at Wave. If you love working with smart, curious people, and are passionate about using data intelligently to empower small business owners, come join our data team!"
- Ayaz Somani, Director of Data
What you bring
Eagerness
You have a keen interest in what's happening around you, and don't settle for the status quo. You see each challenge as a chance to learn and improve.
Collaboration
You’re highly team-oriented and work with others to develop the best solutions.
Compassion
You put ‘helping small business owners succeed’ at the top of your priority list. You have empathy for them, and act in a way that demonstrates that.
Continuous improvement
You are constantly reinventing how to do things better than before, and value feedback as the fuel that helps you improve.
What we do
Data architecture
Data warehousing
Data engineering
Business intelligence
Business analytics
Data science and machine learning
What we are saying
Engineering
Leadership
"The quality and talent of the engineering group at Wave impresses me every day. Our team is made up of distinct individuals who bring their own strengths to every discussion, which means we always have fresh perspectives on new problems. Every Wave engineer cares passionately about our customers and our technology stacks. If you love small business and you want to have a tangible impact on their ability to survive and thrive, consider joining our team!"
- Tina Goyal, VP Engineering
What you bring
Creativity
Every day brings new challenges. You bring new ideas and aren’t afraid to shake things up.
Knowledge
You have a thirst for knowledge, a solid understanding of engineering, and a strong business acumen. You care about the details without losing sight of the big picture.
Curiosity
You are intellectually curious about the world around you. There's no problem too big or too small, and each one represents an opportunity to learn and grow.
Continuous improvement
You are constantly reinventing how to do things better than before, and value feedback as the fuel that helps you improve.
What we do
Product development (web and mobile)
Data science and engineering
Machine learning
Operations engineering
Site reliability
Evolve systems, architectures, practices
What we are saying
"Wave has a great combination of collaborative environment and really smart people. As a result there is a great culture of learning and growth. In my time at Wave I have worked as an IC and a people manager. I got a lot of support and guidance from people around me to take on new responsibilities and try new roles. There is a focus on the individual, which I find is rare based on my past experience in tech companies."
- Natasha, Waver since 2018.
Finance
Leadership
"The finance and accounting team works as a partner to the business, providing meaningful insight to financial results and clear guidance for future performance. These actions help to formulate strategy and key decisions of the organization."
- Tam Khuu, VP Finance
What you bring
Collaboration
You’re highly team-oriented and work with others to develop the best solutions.
Attention to detail
You care about the little things without losing sight of the big picture.
Versatility
You love wearing many hats and can expertly switch between tasks as required.
Knowledge
You have a solid understanding of accounting and finance, with a strong business acumen and ability to think critically.
What we do
Manage and pay vendors
Treasury management
Employee payroll management
Internal and external financial reporting
Tax and audits
What we are saying
"I've never met so many people who are simultaneously humble and brilliant! Everyone at Wave is working towards one common goal, so free and open communication is highly valued, and I always feel like my opinion is heard."
- Adrienne, Waver since 2017
Financial Services & Ops
Leadership
"At Wave, we truly value the unique experiences of each and every individual. On the Financial Services Operations team, you will have the opportunity to use your individual skills to serve the complex needs of our small businesses while learning and growing to deepen your skills and expertise. We are the glue that holds financial services together advocating for our customers while continually improving our processes and products to help all of Wave scale and grow."
- Dennis Woo, Senior Director, CX & FinOps
What you bring
Curiosity
You are intellectually curious about the world around you and continually challenge the status quo. There's no problem too big or too small, and each one represents an opportunity to learn and grow.
Collaboration
You’re highly team-oriented and work with others to develop the best solutions.
Empathy
You care deeply about your teammates and customers. You take pride in helping others and do not rest until problems are solved for them.
Continuous improvement
You are constantly reinventing how to do things better than before, and value feedback as the fuel that helps you improve.
What we do
Customer financial engagement
Designing and redesigning financial processes
Data analysis
Trend and insight monitoring
Cross-team process collaboration
What we are saying
"What I love most about working at Wave is that we practice what we preach—you are heard, seen, and valid regardless of what your identity, goal, and title are. Wave is full of smart, ambitious people that help you grow professionally and personally. You’re encouraged to dabble in what you dare and your teammates and leaders will always have your back and be there to help you stand up and try again."
- Coleen, Waver since 2018
Marketing
Leadership
"As a small team moving the dial on brand development, acquisition, engagement, and all content marketing, each member has a significant impact on our direction and growth. If you are a creative, data-driven thinker who loves to strategize and get deep into projects, Wave is a fantastic place to take your marketing career to a new level."
- Kerry Reynolds, VP Marketing
What you bring
Innovative thinking
Every day brings new challenges. You bring new ideas and aren’t afraid to shake things up.
Analytical skills
You know how to use your left and right brain. You have a knack for analyzing information, finding patterns, and drawing actionable insights.
Balance creativity and performance
You think and act creatively to deliver outstanding results, not just for the sake of doing something fresh.
Open attitude
Our different roles interact often. The more we learn from each other, the better we are.
What we do
Brand strategy
Acquisition
SEO
Product marketing
Copywriting
Design
Content and social media
What we are saying
"I love the culture and the people. They are authentic, diverse, and very passionate about what they are doing. There is a high level of trust in you as an individual; it’s amazing to see people from all parts of the organization congratulating each other and recognizing the hard work."
- Vivian, Waver since 2018
People & Culture
Leadership
"Wave has undergone some big changes and there is so much exciting and meaningful work to be done to transform the business and culture! The People & Culture team have a very important role to play in those changes and the work we’re doing is absolutely career-building. What I love most about Wave is that we get to keep building on the founder’s mission of serving and believing in small businesses, and you can tell everyone here believes that too."
- Lydia Bowser, Sr. Director People & Culture
What you bring
Passion
You feel fulfilled knowing you make your coworkers’ lives better by making your workplace an amazing place to be.
Teamwork
You enjoy surrounding yourself with talented people who inspire and drive you to love what you do.
Resourcefulness
You know when and where to dig for information, and when to ask for help.
Sincere desire to help
You are a unicorn who goes above and beyond to make things happen for those around you.
What we do
Employee experience
Facilities
Organizational effectiveness
Talent management
Talent acquisition
Information technology
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What we are saying
"Being a Waver means knowing you're helping small businesses work more effectively and efficiently, every day. It also means you’ll be given the opportunity to do your best work, advance your career, and work with other amazing Wavers. There are times when you will have differences in ideas and how to solve problems. But know that we all want only the best for our colleagues and customers. Wavers are ready to set the bar high, set good intentions, and go to the next level, together."
- Chang, Waver since 2022
Product & Design
Leadership
"Product Design at Wave is full of some of the most talented people I’ve ever worked with. Our diverse team has an incredible balance of EQ and IQ and we thrive in a collaborative and supportive environment. Designers are encouraged to take on new challenges, grow, and hone their craft. Empathy is at the core of all we do from ideation through to delivery. We work hard to foster a culture of continuous feedback and learning, and take on a human-centred approach to tackling problems. Ultimately, we pride ourselves on creating intuitive experiences to help empower small business owners as they grow."
- Sophia van Delden Saunders, Senior Manager Product Design
What you bring
Empathy
You care for the people we serve through design. You know how to build simple and beautiful designs customers love.
Passion for learning
You inform decision-making with actionable insights gained from listening, observing, and talking with 'real' people to understand needs, behaviours, and goals.
Clear communication
You deepen customer relationships through clear, human copy that empowers people to achieve their goals while strengthening brand voice.
Open and iterative mindset
You define the problem, understand users, conceptualize and test possibilities, and visualize an interactive experience that solves customer needs and drives business value.
What we do
Experience design
User research
Visual design and systems
Content strategy and writing
What we are saying
"Wave changed my mind about starting a new job remotely. From the interview process to trying to fit into a new team, I was feeling nervous about all of it. That quickly changed after getting in contact with the hiring team, where I found myself chatting with friendly people who were in constant communication, letting me know what to expect at each stage. After joining Wave I was received with open arms and I instantly felt like I was a part of the team. Not only do I get to learn from highly talented individuals, they're pretty amazing people too!"
- Malena, Waver since 2021
Risk
Leadership
"Risk at Wave is an incredibly important function to the overall success of the business. Not only do we protect Wave, we provide value-added protection to our small business customers who are incredibly vulnerable to scams and fraud. Our mission is to save them from bad actors, and we take this responsibility very seriously. Risk are the superheroes of Wave, and we approach our work collaboratively, with enthusiasm and with incredible tooling and insights thanks to the data-driven approach made possible by the talent on the team."
- Angie Dobbs, Director, Fraud & Risk
What you bring
Curiosity
You are intellectually curious about the world around you. There's no problem too big or too small, and each one represents an opportunity to learn and grow.
Collaboration
You’re highly team-oriented and work with others to develop the best solutions.
Vigilance
You use confidence and speed to detect bad activity and protect your customers while preventing other customers from being impacted.
Continuous improvement
You are constantly reinventing how to do things better than before, and value feedback as the fuel that helps you improve.
What we do
Fraud, credit, and compliance loss prevention
Fraud investigations
Fraud detection system development
Cross-team product collaboration
Minimize fraudulent activities
Identify risk exposure
Determine regulatory or compliance violations
What we are saying
"Working at Wave on the Risk team has been the most rewarding, self satisfying, and exciting career I have experienced. Not only do I have the opportunity to work with some of the most intelligent, hard working and kind individuals I have ever met, but we get to “FIGHT CRIME” together as “One Risk.” Protecting Wave and brave entrepreneurs from risk is extremely rewarding. Working together as “One Risk Team” has empowered me to learn and grow within the business."
- Pamela, Waver since 2019
