Luxury Connected Appliances

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Servicer Finder

Use our Servicer Finder tool to find an authorized servicer. It will show you if Thermador Factory Service is available for your area as well as a list of authorized servicers.

Simply enter your model number below to begin the process.

Please note the following:

If your appliance is no longer under the manufacturer’s warranty, and you purchased a service plan, please contact your service plan company. Do NOT proceed with this Servicer Finder tool since your service plan may not cover the repair and you could be financially responsible for the repair. They will help you find an authorized servicer.

Enter your appliance's Model Number (E-Nr)

If you already know your Model Number, just enter the first few characters. If you don’t know it, please find it on the Rating Plate.

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Take a picture of your appliance's rating label

Model Number (E-Nr)

Please enter the Model Number (E-Nr)

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Invalid model number. Please double check your model number and make sure that all letters are capitalized. If you are having issues entering your model number, please contact us at 1-800-735-4328 for assistance.

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There is a technical issue. Please try again or type the Model Number (E-Nr) into the field manually.

How to find your Model Number (E-Nr)

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Frequently Asked Questions for Service Visits

What appliances can I book a service visit for?

You can book a service visit for all appliances.

If I have purchased a service plan for my appliance, can I still use this Servicer Finder tool?

If your appliance is still covered by the manufacturer’s warranty, you may continue to use this tool.

If your appliance is no longer under the manufacturer’s warranty and you purchased a service plan, please contact your service plan company. Do NOT proceed with this Servicer Finder tool since your service plan may not cover the repair and you could be financially responsible for the repair. They will help you find an authorized servicer.

If your appliance is no longer under the manufacturer’s warranty and you have NOT purchased a service plan, you may continue to use this tool. You’ll be financially responsible for the repair.

What is the cost of a service visit?

Cost for service visits booked with Thermador Factory Service: If your appliance meets the requirements as outlined in the manufacturer’s warranty (found in your owner manual), your repair will be covered.

If those requirements are not met, you’ll be charged the following:

To receive an estimate:

$179 Call-Out Fee – this is a one-time fee charged for the technician to visit the home.
Diagnosis Charge – this is time spent diagnosing the issue. This fee is charged at $20 for every 6 minutes.
The fees mentioned above must be paid even if you decide to not proceed with a repair.
Please note: Payment is expected on the day of the service visit via credit card or check. The tech must have an actual, physical credit card or check to process the payment on the day of the visit.

If you decide to proceed with the repair:

Parts Charge – this is for any parts used in the repair.
Labor Charge – this is time spent repairing the appliance. This fee is charged at $20 for every 6 minutes.
Any applicable taxes
Please note: Payment is expected on the day of the service visit via credit card or check. The tech must have an actual, physical credit card or check to process the payment on the day of the visit.

Cost for service visits booked with an authorized service provider: If your appliance meets the requirements as outlined in the manufacturer’s warranty (found in your owner manual), your repair will be covered. If your appliance is not under warranty, please call the authorized service provider for more information on their repair rates and pricing.

Which days can I book a service visit for?

Availability for service visits booked with Thermador Factory Service: If Factory Service is available for your region, our Servicer Finder tool will show you all the available days and times for your region.

Availability for service visits booked with an authorized service provider: Please contact the service provider to learn their availability.

What does the manufacturer’s warranty cover?

Click here to view information on warranties.

What are the Terms and Conditions for a service visit?

Terms and Conditions for service visits booked with Thermador Factory Service: Click here to view the Repair Terms and Conditions for Factory Service repairs.

Terms and Conditions for service visits booked with an authorized service provider: Please contact the service provider to learn about their Repair Terms and Conditions.

What happens after I book a service visit online? (only applicable for service visits booked with Thermador Factory Service)

After you book a service visit online, you will receive a confirmation email. Thermador's technical department will review the information you provided and prepare for your service visit. The technician will call you the night before or the morning of the appointment to discuss a more specific arrival time.

During the day of the appointment, please be ready to show your appliance’s Proof of Purchase. The technician will need this to determine warranty coverage.

Please note: Payment is expected on the day of the service visit via credit card or check. The tech must have an actual, physical credit card or check to process the payment on the day of the visit.

How do I reschedule or cancel a service visit I booked online? (only applicable for service visits booked with Thermador Factory Service)

You can reschedule and cancel your appointment with the "Reschedule" and "Cancel" links found on the service visit confirmation email. You can also call Thermador Customer Support at 1-800-735-4328.

What happens on the day of the service visit?

1. The technician will arrive at your home and confirm the appliance that needs to be repaired. They will also confirm warranty status, any service plans (if applicable), and payment responsibility.

2. They will then diagnose possible causes of the issue using diagnostic equipment such as their laptop, phone, or tablet.

3. After the diagnosis, the technician will provide an initial estimate for the repair. It will include the Call-Out Fee, any parts used in the repair, diagnosis charges, and labor charges. You should review this and approve it with your technician if you want the repair to begin. They may also inform you of any issues that might prevent the completion of the repair and may ask you to sign a waiver.

4. The technician will repair your appliance after you approve the estimate.

Please note, an additional service visit may be needed if the technician needs to order a part or if a second technician is needed to assist with the repair. If this happens, the technician will schedule a follow-up service visit for you.

5. Payment will be collected as follows:

First Service Visit: The $179 Call-Out Fee, diagnosis and labor charges ($20 for every 6 minutes), and part charges (if parts were used during the first visit) will be collected at the end of the first service visit. Payment can be made by credit card or check. The tech must have an actual, physical credit card or check to process the payment.
Additional Service Visits: The labor charge ($20 for every 6 minutes) and part charges (if parts were used) will be collected after your appliance has been fully repaired. If it takes several visits to repair your appliance, this will be collected at the last service visit. Payment can be made by credit card or check. The tech must have an actual, physical credit card or check to process the payment.
We accept credit cards and checks. The tech must have an actual, physical credit card or check to process the payment.

6. Before leaving, the technician will pack up his tools, pick up any trash or debris, and clean the workspace.

How do I pay for a service visit?

Payment for service visits booked with Thermador Factory Service:

First Service Visit: The $179 Call-Out Fee, diagnosis and labor charges ($20 for every 6 minutes), and part charges (if parts were used during the first visit) will be collected at the end of the first service visit. Payment can be made by credit card or check. The tech must have an actual, physical credit card or check to process the payment.
Additional Service Visits: The labor charge ($20 for every 6 minutes) and part charges (if parts were used) will be collected after your appliance has been fully repaired. If it takes several visits to repair your appliance, this will be collected at the last service visit. Payment can be made by credit card or check. The tech must have an actual, physical credit card or check to process the payment.
We accept credit cards and checks. The tech must have an actual, physical credit card or check to process the payment.

Payment for service visits booked with an authorized service provider: You will need to follow the payment process of the service provider. Contact them for more information.

What kinds of replacement parts are used in repairs?

We only use manufacturer-approved replacement parts that are of the same like and quality as the original part.

Can I purchase a service plan for my appliance after a repair?

Yes. You can purchase a plan any time during the manufacturer’s warranty coverage period. If you are interested in purchasing a plan, click here and register your appliance to receive a customized offer letter by mail for the Thermador Appliance Service Plan.

How do I provide feedback after a service visit?

You will receive an email after the service visit to provide feedback via an online survey.

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Fitting categories

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Servicer Finder

Enter your appliance's Model Number (E-Nr)

Frequently Asked Questions for Service Visits

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