New & Notable
Evaluate
Understanding VoIP multi-codec transcoding
VoIP relies on codecs that permit the seamless connection between callers and networks. But there are many codecs and multiple endpoint devices. Enter VoIP multi-codec transcoding.
Evaluate
Pros and cons of a hybrid contact center architecture
A hybrid cloud architecture can provide modern capabilities to legacy contact centers. Explore the benefits and challenges of adopting a hybrid contact center.
Evaluate
What do huddle rooms look like in a post-pandemic workplace?
Huddle room hype has waned, but it helped promote the concept of simplifying video in the workplace. Now, organizations could consider a video everywhere strategy.
News
Google rebrands contact center tech, adds more AI
Google adds faster, more lightweight generative AI processing as it rechristens CCAI as Customer Engagement Suite. But Google's privacy protocols have been questioned in lawsuits.
Trending Topics
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Collaboration & Communication Security Manage
AI, toll fraud and messaging top the list of UC security concerns
AI might get all the attention, but IT leaders are also concerned about some other key security vulnerabilities within their unified communications platforms.
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Communications Platforms & Integrations Problem Solve
How to enable and set up Copilot in Microsoft Teams
Microsoft 365 Copilot, an AI assistant, offers several promising features. Find out how to configure Copilot with Teams workflows and its licensing prerequisites.
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VoIP & IP Telephony Evaluate
Understanding VoIP multi-codec transcoding
VoIP relies on codecs that permit the seamless connection between callers and networks. But there are many codecs and multiple endpoint devices. Enter VoIP multi-codec transcoding.
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Video Conferencing & Visual Collaboration Evaluate
What do huddle rooms look like in a post-pandemic workplace?
Huddle room hype has waned, but it helped promote the concept of simplifying video in the workplace. Now, organizations could consider a video everywhere strategy.
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Collaboration Software News
Google readies Gemini for Workspace, adds AI 'Teammate'
Google will roll out new GenAI in Gmail and Docs first and then other apps throughout the year. In 2025, Google plans to introduce an AI-powered assistant named Teammate.
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UCaaS & Cloud-Based UC News
Everything Enterprise Connect 2024: News, trends and insights
Check out our news and analysis from Enterprise Connect, one of the largest enterprise communications and collaboration conferences happening in 2024.
Sponsored Sites
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Security
Transform Your Network Security: Secure, Agile, and Ready for the Future
Experience a revolution in network security with Secure Network Transformation solutions. Learn how TATA Communications’ comprehensive approach ensures unparalleled protection, performance, and flexibility for your network infrastructure.
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IT Workflows
Transform Your Organization With Modern and Resilient IT Services
Learn how ServiceNow’s IT solutions can help your organization seize the upside of operational resilience and raise employee agility.
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Cloud Workloads
VMware vSphere Foundation and VMware Cloud Foundation powered by Intel technology results in a unified software-defined Data Center platform for running and managing private cloud, multi-cloud, and edge containerized workloads. Built-in inferencing enables customers to efficiently turn data into insight on a flexible hybrid cloud environment.
Find Solutions For Your Project
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Evaluate
Understanding VoIP multi-codec transcoding
VoIP relies on codecs that permit the seamless connection between callers and networks. But there are many codecs and multiple endpoint devices. Enter VoIP multi-codec transcoding.
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Pros and cons of a hybrid contact center architecture
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What do huddle rooms look like in a post-pandemic workplace?
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Why is SIP trunking better than PRI and BRI?
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Problem Solve
How to enable and set up Copilot in Microsoft Teams
Microsoft 365 Copilot, an AI assistant, offers several promising features. Find out how to configure Copilot with Teams workflows and its licensing prerequisites.
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3 ways to take advantage of collaboration behavior data
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4 common problems with hybrid meetings and how to fix them
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5 remote work communication challenges and how to fix them
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Manage
How does Copilot enhance the user experience in Teams?
With its AI capabilities, Microsoft Copilot provides several enhancements to Microsoft Teams functionality, including meeting summaries and action item follow-up.
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5 tips for inclusive hybrid meetings
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AI, toll fraud and messaging top the list of UC security concerns
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AI drives new speech technology trends and use cases
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Unified Communications Basics
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Get Started
RCS vs. SMS: What's the difference?
Compared to Short Message Service, Rich Communication Services is a newer form of messaging with advanced features and a better business messaging experience.
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Get Started
What is a virtual contact center?
A virtual contact center (VCC) is a type of call center in which an organization's representatives are geographically dispersed, rather than situated at workstations in one location.
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Get Started
What is podcasting?
Podcasting is the preparation and distribution of digital audio files to the computers of subscribed users using Really Simple Syndication (RSS) feeds.
Multimedia
Vendor Resources
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News
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Contact center as a service
Google rebrands contact center tech, adds more AI
Google adds faster, more lightweight generative AI processing as it rechristens CCAI as Customer Engagement Suite. But Google's privacy protocols have been questioned in lawsuits.
-
Team collaboration software
Google readies Gemini for Workspace, adds AI 'Teammate'
Google will roll out new GenAI in Gmail and Docs first and then other apps throughout the year. In 2025, Google plans to introduce an AI-powered assistant named Teammate.
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Video conferencing and visual collaboration
Google adds generative AI, video creation to Workspace
The tech giant strengthened its workplace productivity and collaboration platform with new artificial intelligence capabilities and the ability to create videos.
Search Unified Communications Definitions
- What is a virtual contact center?
- What is podcasting?
- What is Real-Time Transport Control Protocol (RTCP)?
- What is telephony?