WPCS Week 1

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WORKPLACE PROFESSIONAL COMMUNICATION

SKILLS
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Communication skills
 The ability to communicate effectively with superiors, colleagues, and staff is
essential, no matter what industry you work in.
 Workers in the digital age must know how to effectively convey and receive
messages in person as well as via phone, email, and social media.
 Good communication skills will help you get hired, land promotions, and be a
success throughout your career

Watch: https://www.youtube.com/watch?v=AAhIFD9czks

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Communication skills
From the video:
1) What do you think about the boss?

2) How’s the manner of their communication?


i) by the boss
ii) by the staff

3) What are the right and wrong things in communication?

4) How to change the communication in to a positive way?

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Focus of this module:
 Communication at workplace
- Interpersonal communication
- Barriers to communication
 Non verbal communication
- Importance of non-verbal communication, body language, posture, gesture, proxemics,
kinesics and semiotics
 Workplace language skills
- Listening skills, assertiveness, effectiveness working in group
- Email etiquettes, handling calls, taking & relaying instructions
 Resume & Curricular vitae
 Job interview
 Verbal Communication & Presentation skills
 Managing meeting
 Managing workplace relationship
- Peer interaction, cultural awareness, body language, social awareness

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Workplace Professional Communication Skills

Focus of this module

Preparing for internship / Work environment

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WPCS Module Assessment

1) Assignment (70%) – In Group

2) e-CV (20%) – Individual

3) Internship Letter Writing (10%) - Individual

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Sample of e-CV

• https://www.youtube.com/watch?v=2NWH0566dsI
• https://www.youtube.com/watch?v=f1I1gBCqpbM

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e-Curricular Vitae Requirement (20%)
• Student are required to prepare a 1.5-3 minutes video CV.
• The video needs to highlight personal information, education
background, qualification, self strength & contact information.
• The video may also include appropriate photographs, music and
any other relevant visual aids.
• You are required to submit the softcopy. You will be assessed as
follows:
 Content/Information: 5 marks
 Creativity: 5 marks
 Language: 5 marks
 Skills: 5 marks
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