Listening Skills PPT Final

LISTENING SKILLS

Introduction
To keep a relationship healthy, there has to
be good communication. It doesn't matter if
the relationship is with an intimate, casual or
business partner. The best way to be a great
communicator is to be a really good listener.
This makes people feel respected as well as
understood. Good listening skills make
workers more productive.
Meaning
 Listening Is With The Mind
 Hearing With The Senses
 Listening Is Conscious.
 An Active Process Of Eliciting Information
 Ideas, Attitudes And Emotions
 Interpersonal, Oral Exchange
Importance
 Better understand assignments and what is
expected of you.
 Build rapport with co-workers, bosses, and clients.
 Show support.
 Better working in a team-based environment
 Resolve problems with customers, co-workers,
and bosses.
 Answer questions and find underlying meanings in
what others say.
Requirement of listening skills
 Maintain eye contact.
 Pay full attention.
 Minimize internal and external
distraction.
 Respond appropriately.
 Keep an open mind.
Hearing v/s Listening
Listening and Hearing are not the same.

 Hearing
 Hearing is with the senses, ears pick up sound
waves which are then transported to your brain.

 Listening
 Listening is with the mind, communication process
and, to be successful, is an active process.
Active Listening
 Active listening requires a definite intention to listen.
 Active listening requires that you focus on the speaker
and limit or eliminate internal and external distractions.
 Active listening includes all of the appropriate non-
verbal and verbal cues that indicate you are listening.
 Active listening provides a feedback loop that ensures
you are getting better and more accurate information.
 Active listening reduces misunderstandings and
encourages open communication.
Stages
 Hearing
 Focusing on the message
 Comprehending and interpreting
 Analyzing and Evaluating
 Responding
 Remembering
Six Steps
Pay Attention Monitor Paraphrase &
Non-Verbal Repeat
Visualize Encourage the Make No

buyer to take Assumption
Benefits of Listening
 Listening is a powerful form of acknowledgement.

 Listening creates acceptance.
 Listening is the foundation of understanding.
 Listening encourages openness.
 Listening demonstrates interest in both the talker and what the
talker says.
 Listening builds stronger relationships.
 Listening creates a desire to cooperate among people because they
feel acknowledged, accepted, and understood.
 Listening leads to learning.
 Listening reduces stress and tension.
 Listening is pleasurable as it creates profound connection with
another person.
Types of listening
Informative Listening:
 Vocabulary
 Concentration
 Memory
Relationship Listening:
 Attending
 Supporting
 Empathizing
Appreciative Listening:
 Music
 Speakers
 Your choices in theater, television, radio and film.
Cont…..
Critical Listening:
 Common part of our society

 It is essential in democracy
 Politicians
 Media
 Advocates of policies and procedures
Discriminative Listening:
 Hearing Ability
 Awareness of Sound Structure
 Integration of non-verbal cues
Listening strategies
Top-down strategies are listener based; the listener taps into
background knowledge of the topic, the situation or context,
the type of text, and the language. This background
knowledge activates a set of expectations that help the
listener to interpret what is heard and anticipate what will
come next. Top-down strategies include-
listeningfor the main idea

predicting
drawing inferences
summarizing
Cont…
Bottom-up strategies are text based; the listener
relies on the language in the message, that is,
the combination of sounds, words, and
grammar that creates meaning. Bottom-up
strategies include
 listening for specific details

 recognizing word-order patterns
 recognizing cognates
Barriers to listening skills
 Environmental barriers
 Physiological barriers
 Psychological barriers
 Selective Listening
 Negative Listening Attitudes
 Personal Reactions
 Poor Motivation
Distractions
External
 Bias or prejudice
 Language difference and accents
 Noise
Internal
 Worry
 Fear or anger
 Lack of attention span
Improvement Suggestion
 Be close enough to the person you are listening to so you can hear
clearly. Turn off any background noise such as a radio or
telephone.
 Concentrate on what is being said. Do not daydream; stay focused
on the person to whom you are listening.
 Be aware of gestures. This includes facial expressions, body
language and tone.
 Direct your eyes to the person talking to you. Ask questions to
verify everything that you do not understand and write down the
answers.
 Be an active listener. Nod your head and use appropriate facial
expressions.
 Listen to the speaker and allow him to finish speaking before you
phrase your question. You can not actively listen if you are
thinking about what you are going to ask.
Conclusion
A good listener knows that being attentive to
what the speaker doesn't say is as important
as being attentive to what he does say. Look
for non-verbal cues such as facial
expressions and posture to get the full gist of
what the speaker is telling you.
THANK YOU
AMRIT KAUR
APOORVA BATRA
CHARUMITRA SINGH
DIYA BASU
POONAM DUBEY
NOOPUR SAXENA

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LISTENING SKILLS

Visualize Encourage the Make No

 Listening is a powerful form of acknowledgement.

 Common part of our society

listeningfor the main idea

 listening for specific details

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