Paula is feeling stressed and overwhelmed.

She still has some figures she needs to look up for her
presentation, she's had a rough start to her morning, and she hasn’t thought up any good ways to
make the meeting this morning more interesting. In addition to missing her normal morning workout
because she woke up late, the kids were slow to get up and get ready, she had to clean up the
kitchen, and since her car didn't start, she had to take it to the auto shop so that they can fix up the
engine. The only good thing going on for her this morning is that she’s dressed up and looking
good for her meeting!
Audio script
Sandra: Hey Paula! I didn't see you at the gym this morning. Where were you?
Paula: Oh, my alarm didn't go off, so I woke up late. Then, I had to get the kids up, make their
breakfast and lunch, clean up the kitchen a bit, etc., etc., oh, and yeah, the car of course didn't start,
so I had to take it to the shop and get the engine fixed up. So yeah, it's been a busy morning.
Sandra: Sounds like it! Well, you look great at least! Nice and dressed up! Are you ready for the
meeting today?
Paula: Mm not really... I've still got a few things to look up about last year's sales compared to this
year's sales. And, I haven't thought up an interesting lead-in. Any good ideas on how to make this
presentation more interesting?
‘’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’
’’’’’’’’’’’’’’’’’’’’’’’’’’’’’
1. Our company is always trying to think up a plan to make money fast.
2. Often when writing an email in a different language I have to look up the translation.
3. I’m trying to fix up our kitchen. It's so old. However, I find I spend more time cleaning up
than I do actually remodeling things.
4. Last weekend I woke up late, stayed in bed for a few hours and didn't actually get up
until 5 p.m.! I was so lazy!
5. I like to get dressed up when I know that I have to give a presentation at work.

+++++++++++++++++++++++++++++++++++++++++++
+++++++++++++++++++++++++
Jimmy: Hey Olivia, I just left you a message on your work phone. For some reason, I wasn't able
to get through on your cell phone.
Olivia: Oh, hey Jimmy. You know, I've been having a lot of trouble with my phone these days. The
other day it just kept hanging up
everyone I talked to without any reason! I ended up having to call a lot of our clients back
from my home phone over the weekend.
Jimmy: Huh, that's odd. You might have to get a new phone.
Olivia: Ugh, I know. But that is such a hassle. Then I'll have to send out
an email to all of my contacts giving them my new number and asking for theirs. What a pain!
Jimmy: Yeah. And you'll have to phone in
to HR and let them know you've changed your number. Hey, so the reason I wanted to talk to you
in the first place is because our new client MMR just got back to me, and they have a few
questions. Could you come to my office so that we can talk about it?

{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{{

So, I have to be honest. I think that I annoy my coworkers a lot. Just the other day one of them told
me that I left them with a lot of work last Friday afternoon so that I could duck out of the office early
and head to the beach. I mean, I guess it's true. But, my friend was offering me a free ride to the
beach! I didn't want to miss out on a free ride. To be fair, those guys frequently back out of their
responsibilities. Just the other day one of them got out of having to attend an out-of-town
conference because he said he had too much work to do. Guess who went in his place? Me! And
I couldn’t walk away from it because my boss called me in to his office and begged me to go. I was
so annoyed all week. So, while I left early last Friday, I figured it was fair for making me go to the
conference.
0000000000000000000000000000000000000000000000000000000000000000000000000000000

Carol is telling Jessica about a misunderstanding that she and her boss had today.
Carol thought that her boss had rescheduled the meeting and had suspended it until
next week, so she didn't go. It was an honest mistake, but unfortunately her boss got
really angry. Her boss is known for her aggressive behavior, and apparently
her reaction to Carol's mistake was irrational. While Carol is upset, she understands
that it was an accident. She is hopeful that after sending a hand-written apology letter
to the clients, everything will be okay.
Audio script
Jessica: Hey Carol, how are you doing?
Carol: Honestly, not so well. My boss and I had a rather big misunderstanding.
Jessica: Really? What happened?
Carol: Well, I was sure that my boss had suspended today's meeting and rescheduled
it for next week, but apparently not. So, when I didn't show up for the meeting with our
new clients I must add, she was really angry with me.
Jessica: Oh, I’m so sorry! Your boss has always been rather aggressive, right? I can't
imagine she was very kind.
Carol: Nope, not at all. To be honest, her reaction was completely irrational.
Jessica: Oh jeez Carol, I'm so sorry. What are you going to do?
Carol: Well, I've hand-written a letter of apology to the clients, so I'm hopeful that
they'll understand. Otherwise, there isn't much I can do. It was a mistake after all!

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Jessica: Hey Carol, how are you doing?
Carol: Honestly, not so well. My boss and I had a rather big misunderstanding .
Jessica: Really? What happened? Well, I was sure that my boss had suspended today's meeting
and rescheduled
it for next week, but apparently not. So, when I didn't show up for the meeting, with our new clients
I must add, she was really angry with me.
Jessica: Oh, I'm so sorry! Your boss has always been on the rather aggressive side of things,
right? I can't imagine she was very kind.
Carol: Nope, not at all. To be honest, her reaction was completely irrational
.
Jessica: Oh jeez, Carol, I'm so sorry. What are you going to do?
Carol: Well, I've hand-written a letter of apology to the clients, so I’m hopeful that they'll
understand. Otherwise there isn't much I can do. It was a mistake after all!

0000000000000000000000000000000000000000000000000000000000000000000000000000000

Max Walters
Human Resources Director
LRT and Company
Canberry, Australia
Dear Mr. Walters,

 I am writing to apply for the post of Marketing Executive advertised in last week's
newspaper.
As you can see from my enclosed CV , I have been working as the Marketing Assistant to the
Executive at Chase & Hapshire for three years
. I am very interested in taking on more responsibilities and expanding my network. I am self-
motivated and I have excellent communication skills . Additionally, I am dedicated to finishing
everything I start; I never walk away from a project. I am organized as well, both with my time and
my space. I always get back to clients ASAP, maintain my 'to do' list, and I'm constantly cleaning
up my desk space as well as the space of my coworkers. I believe that in order to thrive at work,
one must always maintain cleanliness.I have a degree in Marketing from the University of Canberry.
If you require any further information, please do not hesitate to contact me .I look forward to hearing
from you .
Regards,
Harris Thompkins