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Certificate Program for Working Adults

Anna picked up her suit from the dry cleaners and noticed it had not been cleaned properly after paying. She politely brought this to their attention and requested a refund, but the cleaner apologized and refused to give her one, stating it was not their fault.

Uploaded by

senthil kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
142 views7 pages

Certificate Program for Working Adults

Anna picked up her suit from the dry cleaners and noticed it had not been cleaned properly after paying. She politely brought this to their attention and requested a refund, but the cleaner apologized and refused to give her one, stating it was not their fault.

Uploaded by

senthil kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

1.

Thankyouforyourint
eresti
nourcer ti
[Link] isspeci
fi
cal
l
ydesi gnedfor
peopl
ewithafull
-t
[Link] eofferedatni
[Link] ycan
ourpr
ogram off
eryoutheknowl edgey ouneedi ny ourf
iel
d,i
twill
alsogiveyoutheoppor t
uni
ty
tomeetwithpeopleworkingi
nt hesamei ndustr
yasy [Link]'
thesitat
etocontactmei fyou
haveanyquesti
ons.

I
nthebox

ANS-Thanksforyouri
nter
esti
noursyst
em ofCert
if
icat
[Link]
anisforpeopl
einful
l
-ti
me
j
[Link]
lgi
venonweekendsandatnight
.Alongwit
hknowledgei
tprovi
desyouthe
oppor
tuni
tytomeetpeoplewhoworkinthesameindustr
[Link]
somequesti
on.

2.

I'
m pl
easedthatyou'
l
lbeinthecit
ynextmonth.I
twoul
dbewonder fulifwecouldf
indt het
ime
[Link]'
tthi
nkiti
snecessaryforust
ohavean"offi
cial
"businessmeetingwiththe
fi
nanci
aladvi
[Link],
Iwouldlovetot
akeyoutolunch.I
'm nottravel
i
ngatallthesedays,
soanydaywoul dworkforme.

ANS-I'
m gladyou'
llbeintownnextmont h.I
fwecanfi
ndtheti
met otal
k,itwi
l
lbegreat
.Idon'
t
thi
nkweneeda" off
ici
al"busi
nessmeetingwitht
hefi
nanci
aladvi
ser.I'
dlovet
otakeyoutothe
l
[Link] sI
'm nott
rav
eli
ngsoanydaywouldworkforme.

3.

Georgewor
ksinthefi
lmindust
[Link]
dbeabletomeet
famousact
orsandproducer
severyday
.But,
hisjobistoeditf
il
ms,soheisal
waysinsi
det
he
edi
ti
[Link]
orsinperson.

ANS-Georgeworksi
nLosAngelesfi
lmindustry
.Onceuponati
mehefel
themi
ghtmeet
famousactor
sandproducer
severy
[Link],edi
ti
ngfi
lmsishi
swor
k,sohei
sst
il
li
nsi
dethe
edi
ti
[Link]
sonalvi
ewoft heact
ors.
4.

Mynamei sAmyJonesandIam t
henewmar ket
ingmanager
.Thi
smemoi sjustt
olety
ouknow
thatIwil
lbehol
dingastaf
fmeeti
ngFri
daymorni
[Link]
ntr
oducemysel
f
properl
[Link]
ookf
or war
dtomeet
ingyouthen.

ANS-I'
m AmyJones,
newHeadofAdver
ti
[Link]
snoteisjusttol
etyouknowI'
m goi
ngto
haveastaf
fmeeti
ngat9a.
[Link]
idaymorni
ngt oint
roducedmy sel
fpr
operl
[Link] l
ooki
ng
for
wardtomeet
ingyou.

5.

Annawasor ganizingabirt
hdaypartyforhercoworker
,[Link] tt
obeasur pr
ise
part
y,soAnnawar nedeveryoneel
sei ntheof
ficenott
otellSusanabouttheparty
.Then,Anna
askedthepresidentofthecompanyt osendoutanemai li
nv i
ti
ngevery
onet oacompany
[Link] kedi
ntot heconferencer
oom expect
ingameet i
ng,butinst
ead,ever
yone
shouted,'
HappyBi rt
hday'
.

ANS-Annahadhercoworker
,Susan,
[Link]
stobeasur pri
se
par
ty,soAnnatol
dever
yoneintheof
ficenottot el
lSusanaboutthepart
[Link]
companypresi
dentt
osendoutanemai li
nvi
ti
ngev eryonetoaboardmeet i
[Link]
i
ntotheconfer
encer
oom hopi
ngforameet i
ng, butevery
oneshouted'HappyBir
thday
'inst
ead.

6.

Amanwor kedinaf act


orythatpr
[Link]
ur day
s,hewouldtakehisl
it
tlegi
rl
tothefact
[Link]
inewoul dtal
ktot
helit
tl
egirl
,and
shelov
edt heattenti
[Link]
,theywouldal
way sgiveherasmallmusicbox.

ANS-Amanwhowor ksinmusi cboxproduci


ngcompanytakehisl
it
tl
egirl
tof
actoryon
Sat
urday
[Link]
themenwhower eworki
ngont heassembl
yli
neweregoingtot
alktothel
it
tl
egi
rl
andsheenj
oyedtheat
tent
[Link]
tt
lemusi
cboxattheendoftheday
.
7.

Employeeswhowisht ot
aketi
meoffduri
ngthesummershouldcheckwiththei
rmanagersi
n
[Link]
antobeawayfrom heof
fi
ceduri
ngthesummer .Asacompany,we'd
l
iketomakesureallproj
ect
shaveenoughpeopl
eworki
ngont hem bef
oreweapproveequest
s
fort
imeoff.

ANS+Empl oyeeswhowantoffduri
ngthesummerhavetoconsultwit
htheiremployerpri
or.
Overthesummerseveral
peopleexpectt
obeawayf r
om hi
soffi
[Link] ganizati
on,t
hatall
vent
ureshaveenoughpeopl
ewor ki
ngonthem bef
oreweapproverequest
sf ortheti
meof f
.

8.

[Link]
hwor
katt
hesamecompanybutindif
fer
ent
depar
[Link]
l
dcar
eser
vicenextdoor
,sot
het
hreeoft
hem spend
ti
metogetheratlunchev
eryday.

Ans-JohnandLi sahadonlyonechi
[Link]
loper
ateatthesameor ganizat
ionbuti
ndi
ff
erent
[Link]
nessprovi
desanextdoorchi
ldcarefaci
l
ity,andthethr
eeoft
hem shar
e
ti
met ogetheratl
uncheachday.

9.

Johnisthesal
esmanagerofasmal lst
[Link]
omercall
edhimt ocomplai
nabouta
homesecurit
ysystem t
hatshehadrecentboughtf
rom hi
sstor
[Link]
dhi mthati
tdidnot
workproper
lybecausetheal
arm wentoffwhenshewasinthehouse.I
nit
ial
lyshedemandeda
ref
und,butwhenJohnapologi
zed,andoffer
edtorepl
acehersyst
em wit
hanewone, she
agreed.

Ans-Johni
sasmal l
-st
oresal
[Link]
ycl
ientcal
l
edhi
mt ocompl
ainaboutahome
pr
otecti
ondev
iceshehadrecent
lypur
chasedfr
om hi
[Link]
oldhi
mitdi
dn'tworkwel
l,
so
whenshewasinthehousethealar
m wentoff
.Sheini
ti
all
ydemandedar
efundbutsheagr
eed
whenJohnapol
ogizedandoff
eredtorepl
acehersy
stem wit
hanewone.

10.

Marti
nisachefworkinginanItali
anrestaurantintheUni
[Link] ni
ti
all
yhir
edto
workther
[Link] mpressedbythecreati
vit
yofhiscookingand
[Link]
edMar t
inatwoy earcontr
actandheacceptedi
t.
ThankstoMarti
n'
sfood,therestaurantisnowr atedhi
ghlyi
nalmostal l
revi
ews.

Ans-Mar t
inisachefwhowor ksinaUSItali
anrest
[Link] ni
ti
all
yemploy
edfora
yeartoworkt her
[Link]
ghtedwit
hhiscookingingenuit
yandwishedtokeep
[Link] t
inwasgivenat woyeardealbytherest
aurant
,andheaccept edi
[Link]
rest
aurantisnowhi ghl
yratedinnearl
yal
lrati
ngs,t
hankst oMart
in'
sfood.

11.

Amanhadaj [Link],af
ri
endcameintothestor
[Link] edt
obuya
neckl
acef
orhiswif
[Link]
y,hedi
dnotseeanyneckl
acesthatheli
[Link]
showedhi
m anicepairofearri
[Link]
endboughtt
heear
ringsi
nstead.

Ans-Aguywasemployedi
naj ewell
[Link] heshoponeday .Hehad
wantedhi
swif
[Link],
hedidn'
tseeanynecklaceshewant [Link]
showedasweetpai
rofear
ri
ngst [Link]
erreceivedtheearri
ngs.

12.

Mynamei sAmyJonesandIam t
henewmar ket
ingmanager
.Thi
smemoi sjustt
olety
ouknow
thatIwil
lbehol
dingastaf
fmeeti
ngFri
daymorni
[Link]
ntr
oducemysel
f
properl
[Link]
ookf
or war
dtomeet
ingyouthen.
Ans-Mynamei sAmyJonesandI '
mt henewHeadofAdv er
ti
[Link]
snotei
sjustt
oletyou
knowI '
m goi
ngt ohaveateam meeti
[Link]
[Link]
i
ntroducedproperl
[Link] l
ooki
ngf or
war
dtomeet i
ngyou.

13.

Iwasatt heInter
nati
onalTradeFairi
nRomel astweek, anditwasveryexci
ti
[Link] sa
beauti
fulci
[Link] al
loverthewor l
datthefair
.Imetasalesmanager
whosecompanysel l
ssoftwareanditsoundedliketheremightbeabusinessopport
unity
.I'
l
l
defi
nit
elystayintouchwithhim asabusinesscontact.I'
m wri
ti
ngareportofthet
ri
pr i
ghtnow
andIshouldbeabl etosenditoutbynoont oday.

Ans-Lastweek,Iwasatt hebeautiful
cityRomef oranInter
nat
ionalTradeFai
randitwasreal
l
y
exci
ti
[Link]
rincludedpeoplefrom allovert
[Link] t
ware
companywassel li
ngandi tsoundedliketherecoul
dbeanoppor tunit
yforbusi
[Link]
companypartnerIwoul dcert
ainl
ykeepi [Link] writ
ingapapernowaboutthe
tr
ipandIwill
beabl eto

14.

Annapickeduphersui
tfr
om [Link]
ershehadpaid,shenot i
cedthatthecl
eaner
s
hadnotcleanedt
hesui
tproperl
[Link]
elybroughtthi
stothei
rattenti
on,andrequest
eda
ref
[Link]
houghthecl
eanerapol
ogized,hesaidthatitwasnothi
sf ault
,andrefusedtogi
ve
Annaar ef
und.

Ans-

Atthedrycl
eanersAnnapickeduphersuit
.Shefoundaftershepaid,
thatthecl
eanershadnot
adequat
elycl
[Link]
it
elybr
oughtthemattertothei
ratt
enti
on,andaskedfora
ref
[Link]
eheapologisedforthecl
eaner
,hesaiditwasnothisfaul
t,anddecli
nedtogiv
e
Annaarefund.
15.

Ireceivedacoupleofgoodart
icl
esabouthowtobepr
oduct
iveever
y [Link]
hinky
ouwil
l
fi
ndt hem useful
.Thesewerefor
wardedbyourNewYor
[Link]
ickont hel
i
nkbel owt
ovi
ew
thearticl
[Link]
nsomethi
ngnew.

Ans-Ihavegotafewstr
ongpost
sonhowt obesuccessf
ulatworkever
ydayf
rom ourNewYork
br
[Link]
hey'
ll
beusef
[Link]
iewtheart
icl
escli
ckthebutt
onbel
[Link] ghtbe
l
earningsomethi
ngnew.

16.

Employeesareremindedthatthelastpersontoleavetheoff
iceshoul
dmakesur ethatall
windowsanddoor sarelockedyouzet ay
ingafterr
egularworki
nghours,pl
easewalkaroundt
o
checkifanyoneel
seisst i
l
lintheoffi
[Link]
eissesomeoneesedhehany our
self,pl
easel
et
thatpersonknowthatyouar el
[Link] ory
ourcooperat
ioninthi
smatter.

Ans-

Empl
oyeesaretol
dt hatthelastpersontoleavethebuil
dingwillensuret
hataf
ternormal
wor
kinghours,
allwindowsanddoor sareclosed,pl
easecheckar oundandseeifsomeoneelse
i
ssti
lli
[Link]
here'
ssomebodywhohasy ou,pleaselettheper
sonknowy ou'
re
l
eavi
[Link] oryoursupportinthi
smat ter
.

17.

Ourgymislocatedacrossfrom youroffi
ceandiscurr
entl
yof f
eri
ngaspeci aldi
scountt
oal
l
employ
eeswor kingi
ny ouroff
[Link]
oresear
chers,
get t
ingexer
ciseregular
lyi
sagr
eat
waytostaypositi
veandhealthy.I
fyousi gnupforamember shi
pt hi
sweek, y
oucangeta
per
sonaltr
ainertohel
py ouony ourfi
rstfivev
isi
ts.

Ans-Ourgymi slocat
edacr ossfr
om yourdesk,
andall st
affwor
kingi
ny ourdeskarenowgivi
ng
aspecialdi
[Link] cisi
ngregul
arl
yisaperfectwaytoremainopt
imisti
candhappy ,
exper
ts
[Link]
yweek, ify ousignupformembership,youcangetapersonaltr
ainert
osupport
youony ourfi
rst5v i
sits.
18.

Marywonthisy ear'
sbestt
eacherawardatheruni
ver
sity
.Shehasbeenknownf orhercr
eati
ve
anduni
quet eachingst
yleformanyyear
[Link]
udedat ri
ptoPari
sforoneweek,Mary
andherhusbandhav eneverbeentoPari
sandtheyar
ev eryexci
tedabouti
t.

Ans-
Maryrecei
vedheruniv
ersi
ty'
sBestTeacherAwardthi
sy [Link]
year
sforherunusual
,i
nnovat
ivet
eachi
ngstyl
[Link] r
iptoPari
s,
Maryandherhusbandwereneveri
nPari
ssot heyar
ev er
yhappyabouti t
.

19.

I'
m sor
ryaboutal
ltheconf
usionr
egar
dingyourpayr
[Link]
tunatel
y,ourbudgethasbeencut
andsowe'vehadtoreducetheamounthatwecanoffer
.Ihopethiscl
earsthingsupbutdo
comebackt omeifyou'
dli
kemoreinf
ormation.

Ans-
I'
m sosorr
yforal
lthemisunderstandingabouty
ourpayscal
[Link]
ort
unat
elyourbudget
wascutandsowehadt oincreasedtheamountwecoul dgi
[Link]
hat
'scl
eari
ngthi
ngsup
buti
fyou'
dli
kemor edetai
l
s,comebackt ome.

21.

Markyourcal
endar
sf ortheof
ficeparThi
syear
,wear
ehavingabar
becue,
Sat
urdaynightat
Gum Dressi
[Link]
gnupandt el
lushowmanypeopl
eyouwil
lbebr
ingi
[Link] ou
t
here

Ans-Mar
kyouroff
icecal
endarsparThi
syearwehav
eabarbecue,
Gum Dr
essisasunton
Satur
dayni
[Link]
gnuppleasetel
lushowmanypeopley
ouaregoingt
obri
[Link]
t

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