IN THIS

GUIDE YOU
WILL LEARN
HOW TO
CONNECT TO
THE NBN
IN �O TIME
THE INCREDIBLY EASY GUIDE TO
INSTALLING YOUR NBN WiFi MODEM

1
BEFORE YOU START – KNOW WHAT TYPE
OF NBN YOU HAVE
STEPS DIFFER DEPENDING NBN FIBRE TO NBN FIXED NBN FIBRE TO THE
ON THE TYPE OF SERVICE
THE PREMISE WIRELESS BASEMENT OR NODE
The three types of NBN that Optus offers are NBN Fibre-optic cables connect your house or building to the Most of the NBN journey is along fibre-optic cables, Most of the NBN Journey is along fibre-optic cables,
Fibre to the Premise, NBN Fixed Wireless and NBN NBN, traveling either above or below ground. with the final leg reaching you through a wireless signal with the final leg reaching you through a copper cable
Fibre to the Basement or Node – the type you have is sent from a transmission tower in your area. from your street corner or building basement.
dependent on where you live. It’s important to note Inside your home, NBN Co. have installed an NBN Fibre
that Installation steps differ depending on which type Connection Box. The device will be fixed to the wall in Inside your home, NBN Co. have installed an NBN Fixed Inside you home, NBN Co. haven’t installed any
NBN

you have. the location you chose and may be covered Wireless Connection Box. The device will be fixed to the equipment, but they have connected the first wall
or uncovered. wall in the location you chose and will be uncovered. socket in your home to their network (this will be one
You can identify which NBN type you have in your Optus of your existing phone sockets).
Welcome letter on the ‘YOUR OPTUS SERVICE INFO’
card you received following your sign up, or, from the
equipment NBN Co. have installed in your home.

CHECK THE YELLOW ‘YOUR OPTUS SERVICE

INFO' CARD THAT WAS SENT WITH YOUR NBN

OPTUS WELCOME LETTER TO CONFIRM THE

TYPE OF NBN IN YOUR AREA. Your installation instructions start on Page 5 Your installation instructions start on Page 5 Your installation instructions start on Page 6
of this guide. of this guide. of this guide.

OR
NBN

NBN Fibre Connection Box NBN Fibre Connection Box NBN Fixed wireless NBN wall socket
Without Cover With Cover Connection Box

1 2
PHONE
LINE
MAKE SURE YOU HAVE THESE BITS
ON YOUR MARKS,

ADSL
AND BOBS HANDY
NBN WIFI MODEM GET SET...
Heads-up: This modem will replace DON’T JUMP THE GUN! YOU NEED TO READ THIS BEFORE
your existing modem (if you have one). STARTING YOUR INSTALL.

WIFI INFORMATION CARD YOUR OPTUS WELCOME LETTER

HAS NBN FINISHED THE JOB? TRANSFERRING PHONE NUMBERS

T In most cases NBN Co. will activate your connection If you are transferring your phone number to Optus from
during installation. However, sometimes it takes a little another carrier, it may take a day or two to complete if
longer. If an NBN technician has installed your service you started your self install outside the standard hours
WIFI NETWORK NAME
it's a good idea to confirm the status before they leave. of 8.30am–4.45pm, Monday to Friday AEDT/AEST.
PASSWORD
DSL 1 2 RESET ETH1 ETH2 ETH3 ETH4 PWR

If you attempt to Self-Install before your connection You will be able to make calls once your modem is
WiFi is active, the lights on your Optus WiFi modem won’t activated, however, you won’t be able to receive calls
USERNAME

POWER ADAPTER INSTALLATION GUIDE PASSWORD

ETHERNET CABLE 2 flash (as described in Step 1). If this is the case, just to this number until the transfer is complete.
leave your modem connected. Once your connection
(The thing you’re reading) (You’ll only need the yellow one if you want to hook up is activated, you modem will complete Step 1 So to avoid any interruption, we recommend you stick
your computer directly) automatically. When the modem lights have come on to stardard hours. Otherwise, we’ll flick you an SMS to
you can continue onto Step 2. let you know when it’s back on deck.

If your NBN connection has been inactive for more than

...GO!
PHONE
LINE

three hours, give us a call on 1300 300 427 to check

ADSL

the status.

PHONE CABLE
This cable is for NBN Fibre to the Basement or Node
! Toor faxuseyouyourneed
existing sockets to plug in a phone
to arrange a registered cabler.
All cabling work (including connecting security alarms)
DSL 1 2 RESET ETH1 ETH2 ETH3 ETH4 PWR

customers otherwise you can use it as a spare phone cable.

must be performed by (or under supervision of)
a registered cabler. You cannot do this yourself.

Call Optus and we can arrange a technician for

you (fee involved) or you can arrange your own
– For information on registered cablers visit
DSL 1 2 RESET ETH1 ETH2 ETH3 ETH4 PWR [Link]/citizen

Important Information for NBN Customers: Equipment supplied requires mains power, which may not be suitable if
you have a serious illness or condition, require disability services, have a back-to-base alarm, or require an uninterrupted
telephone line, in which case, please give us a shout to discuss other options.
3 4
NBN FIBRE TO THE NBN FIBRE TO THE

PHONE
LINE
PREMISE & FIXED BASEMENT OR NODE

ADSL
WIRELESS CUSTOMERS START HERE CUSTOMERS START HERE
STEP 1 PLUG IN YOUR MODEM STEP 1 PLUG IN YOUR MODEM

1 You’ll need access to the NBN Connection

2 Time for some colour matching. Grab the

1 Time for some colour matching! Grab the white

2 Plug the Power Adapter into a power

PHONE
LINE
Box and your Optus Welcome Letter (it tells Ethernet cable with red connectors and plug cable with grey connectors and plug one end point and the other end into your modem.

ADSL
you which ports on the NBN Connection Box to one end into the red port on your modem – it’s into the grey port on your modem – it’s the one Switch both on.
use) to complete this step. the one that says ‘Fibre’. that says ‘DSL’.

If your Connection Box is covered, you’ll need to Plug the other end of the Ethernet cable with red Plug the other end of the white cable with grey
remove the cover. You can do this by pressing the two connectors into the Uni-D Port on the underside of the connectors into the NBN wall socket
clips at the base upward, then pull the bases of the NBN Connection Box (your Welcome Letter tells you DSL 1 2 RESET ETH1 ETH2 ETH3 ETH4 PWR

cover out (away from the wall), then up to remove which one it is). If you don’t have your letter handy, try If NBN Co. connect your address using NBN Fibre to the
OPTUS WIFI MODEM
it completely. the first available port. Basement or Node you’ll connect your Optus modem to
the NBN wall socket.
Figure 1. Removing the cover Figure 2. Finding the ports
VOICE (UNI-V) PORTS

1 2 RESET 1
DATA (UNI-D) PORTS

2 3 4 POWER
FIBRE OPTIC

3 Heads up: The modem will start its

special synchronisation sequence,
which can take up to 15 minutes.

PHONE
Don’t panic, the lights will flash until it’s
DSL 1 2 RESET ETH1 ETH2 ETH3 ETH4 PWR
This is what the underside of the NBN Connection Box LINE
looks like. Plug the cable into the port that your Welcome

ADSL
2. Pull up and finished and then stay on (the ‘Internet’ light
Letter directs you to.
out may still flash intermittently).

4
1. Push up
Heads up: The modem will start its special
You don’t need to wait for this to finish before NBN wall socket
synchronisation sequence, which can take up
continuing with the next step.

3 Plug the Power Adapter into a power point and to 15 minutes. If NBN Co. connect your address using NBN Fibre to the
VOICE (UNI-V) PORTS DATA (UNI-D) PORTS FIBRE OPTIC
Basement or Node you’ll connect your Optus modem
the other end into your modem. Switch both on. to the NBN wall socket.
1 2 RESET 1 2 3 4 POWER Don’t panic, the lights will flash until it’s finished Figure1. Finding the NBN wall socket
PHONE

and then stay on (the ‘Internet’ light may still flash

LINE

ADSL

intermittently). You don’t need to wait for this to finish

before continuing with the next step.
OR
NBN Fixed wireless NBN Fibre
Connection Box Connection Box This is what the NBN wall socket should look like.
It will be one of your existing phone sockets.
DSL 1 2 RESET ETH1 ETH2 ETH3 ETH4 PWR

If NBN Co. connect your address using NBN FIBRE

or FIXED WIRELESS, you’ll connect your Optus OPTUS WIFI MODEM
modem to the NBN Connection Box.

5 DSL 1 2 RESET ETH1 ETH2 ETH3 ETH4 PWR

6
STEP 2 PLUG IN YOUR PHONE (IF YOU HAVE ONE) STEP 3 CONNECT TO YOUR SHINY NEW MODEM
USING CABLES? (RECOMMENDED)
IF YOU DON’T HAVE A HOME PHONE, To use your connection to its full potential, you should
SKIP TO STEP 3 ON THE NEXT PAGE
connect using Ethernet.
OR
Grab the Ethernet cable with yellow connectors.
NBN Fixed wireless NBN Fibre

1 3
If you already have a home phone, unplug Let’s test it out. Pick up the handset – got dial Connect one end of the cable to the yellow Ethernet Connection Box Connection Box
it from the existing wall socket and into the back tone? If you do, you’re all set up! Port on your shiny new modem and the other to the
If NBN Co. connect your address using NBN FIBRE
of your modem (you won’t need to use the wall back of your computer. or FIXED WIRELESS, you’ll connect your Optus
socket any more). If you don’t, check that the phone light is on and not modem to the NBN Connection Box.

PHONE
blinking. If it’s not, wait a few minutes and try again. If

LINE
2 If your phone’s cordless, plug it into a power after 15 minutes the light isn’t on and you still can’t get

ADSL
point and turn it on. a dial tone, something’s not quite right. Give us a call

PHONE
from your mobile on 1300 300 427.

LINE

ADSL
NBN wall socket

If NBN Co. connect your address

using NBN Fibre to the Basement or
PHONE

Node, you’ll connect your Optus

LINE

modem to the NBN wall socket.

OR
ADSL

NBN wall socket

NBN Fixed wireless NBN Fibre
PHONE

Connection Box Connection Box

LINE

If NBN Co. connect your address

ADSL

using NBN Fibre to the Basement or

Node, you’ll connect your Optus If NBN Co. connect your address using NBN FIBRE
modem to the NBN wall socket. or FIXED WIRELESS, you’ll connect your Optus
modem to the NBN Connection Box.
RWP 4HTE 3HTE 2HTE 1HTE TESER 2 1 LSD

DSL 1 2 RESET ETH1 ETH2 ETH3 ETH4 PWR

OPTUS MODEM

PREFER WIFI?
DSL 1 2 RESET ETH1 ETH2 ETH3 ETH4 PWR

RWP 4HTE 3HTE 2HTE 1HTE TESER 2 1 LSD

Just so you know, WiFi is a slower technology than NBN

DSL 1 2 RESET ETH1 ETH2 ETH3 ETH4 PWR
using Ethernet cables, so choosing WiFi might mean T
you’re not using your connection to its full potential.
OPTUS WIFI MODEM
But if you want to connect wirelessly, here’s how!
WIFI NETWORK NAME

1 Locate the WiFi settings on your computer or

DSL 1 2 RESET ETH1 ETH2 ETH3 ETH4 PWR
PASSWORD
Heads up: If you’re porting your number to Optus, it may take a day or two to complete if you started the port outside of 8.30am–4.45pm, other device. These will vary depending on the
Monday to Friday AEDT/AEST. You will be able to make calls once the modem has been activated, however, you won’t be able to receive calls on
this number until the port is complete. We’ll flick you an SMS to let you know when it’s back on deck. gadget you’re connecting to. Give us a shout if
you’re having trouble finding them. Heads-up: If you choose to customise these
settings, your details will be different to what is

2 Enter the WiFi Network Name (SSID) or select printed on your WiFi card. A factory reset will reverse
any settings you’ve customised, eg. it will change back
it from the list of available networks, then to the WiFi network name and password printed on the
enter the password that’s on your WiFi card. WiFi card we sent you.

7 8
STEP 4 START ’ER UP!
HELP AND
1 Open up a web browser on your computer
or mobile device, type [Link] in the
Address Bar, then hit Go. SUPPORT
You should see the screen below. If you don’t see DID YOU INSTALL SUCCESFULLY?
this screen, make sure all the plugs and cables are
connected properly. Turn your modem off and on. We have faith you have been able to install your service help educate kids about using this technology properly –
If you’re still having problems, give us a call on without any hitches. But if you need a little extra help, this has also been developed with Kids Helpline. Find out
1300 300 427. have forgotten your password or just want to find out more at [Link]/cyber-safety
more, call our Technical Support Team on 1300 300 427
The Optus Digital Thumbprint program is free for

2 Now you can go to your favourite website or go to [Link]/helpme

secondary schools in metro NSW and VIC. Created with
and start enjoying your NBN connection. BEING GREEN leading education experts and teaches students the
Happy Surfing!
If you’ve finished installing your new modem then you advantages of a positive online presence. Find out more
probably don’t need your old one. at [Link]

The Australian Government has introduced a national,

[Link] industry funded, recycling scheme for televisions and
computers, with hundreds of recycling drop off points

@ Connected around Australia.

Optus WIFI Modem Go to [Link]/ewastescheme to find

one closest to you to dispose of your old modem and
DIGITAL THUMBPRINT

SagemcomF@[Link]
computer equipment responsibly.
You are connected to the internet CYBER SAFETY EDUCATION
Welcome to Optus broadband, for further management of your modem please use the
left hand menu. Optus supports kids, parents and schools around digital
reputation, cyber bullying and other issues to do with
cyber safety to help make cyber space a better place for
everybody.

Together with our partner Kids Helpline we’ve put

together some tips and videos to help our youth continue
to enjoy the internet to learn, explore and socialise
safely. Topics include online safety, cyber bullying,
sexting and digital revolution. Find out more at
[Link] or call 1800 55 1800

You can also find a cyber-safety program for schools to

9 10
11 IMM00211/1409803 (02/15)